Upon picking up the 15' truck there was water in the back, not sure where it came from, but it was a little disappointing. The worst was when I returned the truck. I got there at 6:15pm and had there not been the appliance dolly in the truck (that I did not need) I would have been able to return the tuck prior to y our office closing. I removed the appliance dolly and put it in my garage as I needed the room in the truck to take my things to my new apartment. Had I not needed to come back to my house to pick it up; I would have been there by 6pm. I was told by Ashland that I would receive a text to check out via my mobile. I never got a text and I have never returned a uhaul after hours, so I didn't know what to expect. All I knew was that the keys were supposed to go in the orange box, so I locked up the doors and the back of the truck with the lock that was there. When I went to drop the keys in the orange box, I saw the url written on the box to go to for checking out. I took all of the pictures except I couldn't take the one inside of the back of the truck because I had already locked it. I sat in that truck for 45 minutes trying to get the key out of the ignition. The key gave me problems the entire day. I am not a happy camper.
Linda W
Devon Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76131
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- 5.0 Average Customer Rating
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Wasn't swept out, right turn signal bulb out.
derwin nTruck wasn’t ready when I got there. The key was in the lockbox and they didn’t know which key opened the box. I also requested an appliance dolly. Was advised there was a dolly in the back of the truck already. I was moving a large safe which required the appliance dolly and had to change my plans based on the agents misinformation. Also, the trucks blinkers didn’t work correctly.
Nicholas WDon’t charge people for fillets and utility fillets if the location doesn’t have it. I got charged 20 extra dollars for something I didn’t get to use. Also if it wasn’t for a worker showing up early our key wasn’t in the lock box so we ended up having to wait 25 min just to get the dang key.
Jared UI originally wanted a uhaul from another place nearby because they opened at 8:30. It was automatically switched to this location because I guess they had a 15’ trailer and the other didnt… so I was like ok, not a big deal. Well the new location didnt even open until 9:30 so we had to just wait outside and we were drenched in sweat before we even got the truck. The reason why I wanted to get the truck earlier was so we could get work done before the Texas heat kicked in. Also I paid to rent a dolly and never got it because it was “stolen” so I’m hoping I can at least get a refund on that…. It was a pretty miserable move all around. Not cool
LaRissa H