Customer Reviews for DGT Home Improvements
(U-Haul Neighborhood Dealer)

Rating:

5.0

The whole process was quick, easy and seamless ! I have rented a track from this location plenty of times in the past and will continue to do so.. thanks again

Rating:

2.0

AC was intermittent and not working well enough to be able to move things on such a hot day

Rating:

5.0

Great service..truck was packed and ready almost an hour before my pickup time allowing for an easy pickup. Truck requested was late arriving but a larger alternative was supplied. Excellent experience.

Rating:

5.0

Great location for us as we were moving in eh building next door. Especially thanks to Jason for being so accommodating, explaining everything and selecting the best deal to suit our needs. We highly recommend.

Rating:

2.0

Was overcharged on pickup as I did not request extra coverage but was charged the $10 and then the office was closed when I was to have my trailer back at 3:28. Arrived went upstairs to see it was closes and no one to check in with then at 8 that night I was charged $20 for them claiming I was late?? The lady I got my trailer from was very nice but I will never use this location again!

Rating:

5.0

The lack of cruise control is a major disadvantage for highway driving! The truck was an American model. The speedometer was calibrated in mph. Fortunately, I am old enough to remember the transition in Canada from mph to km/h so it caused me 9nly minor difficulties. A younger driver might find this extremely difficult. Other than that, the trip was great!

Rating:

5.0

None

Rating:

5.0

Experience was very smooth and clear from the beginning very good customer service

Rating:

5.0

Very happy with the whole rental deal.

Rating:

5.0

Good service

Rating:

1.0

We were also over charged for gas. I brought it back well over the amount it was picked up with and was still charged a fee for gas. Brutal location and communication. Will not use again.

Rating:

5.0

Great

Rating:

1.0

Waited over an hour for the "manager" to show up. Said he "had to go to the bank" then after renting the bill showed a $20 charge for cdm or whatever the uhaul insurance is. I specifically opted out of it because we have commercial insurance. Uhaul is constantly doing this. Very annoying and inconvenient to have to deal with your company and its nonsense. After Hundreds of issues and rentals I've never even received an apology nor a discount for the experiences. Your app doesn't work properly. Your online booking doesn't work properly. Your after hour check out doesn't work properly. But yet here we are again and again.

Rating:

4.0

Had no problem picking up and dropping off my rental trailer

Rating:

2.0

It is difficult to access and doesn't feel safe in the area.

Rating:

5.0

Thanks for making my experience a good one

Rating:

5.0

Staff were great as well.

Rating:

5.0

We did a self drop off that was easy to do. I would suggest letting the user know that a picture of all sides is needed earlier in the process as we had parked the trailer and one side (driver's) was close to another trailer making it difficult to take the picture.

Rating:

1.0

I filled the gas back to where it was based on consumption of 20 litres per 100 kilometres. I only travelled 70 when I received the final bill they added another 20+ dollars for gas. I called, the lady was rude. I have used them before but will never use them again. The needle was higher then when I received the vehicle.

Rating:

5.0

The brake and turn signals did not work. I had one tail light and no brake lights.

Rating:

3.0

Spent 15 minutes in the freezing rain trying to unhitch the trailer due to a seized old latching system. Not impressed. Update your trailers

Rating:

5.0

Nothing

Rating:

4.0

I submitted a request to adjust my price as the fuel wasn’t full at pick up however my feedback was ignored, my card charged and no one contacted me. In addition to submitting the feedback during the online drop off process, I also left a voice message at the office with my contact number and email and no one responded to that either. I covered 9 miles in the truck and yet had to fill up $25 (16 litres), clearly showing the truck wasn’t full when I picked it up. I would like a price adjustment.

Rating:

5.0

Great customer service they doing great job. 👍

Rating:

5.0

Excelled in everything thank you

Rating:

5.0

They were very responsive to a change made by head office to provide a trailer.

Rating:

5.0

The lady at the front is great at customer service.

Rating:

3.0

I dropped off using the app the night before so I can’t rate the location / staff

Rating:

1.0

This is bullshit you are charging me wrongfully for something that was a mistake on your end! I’m not paying for your mistakes !

Rating:

5.0

We always choose this location for truck rentals based on the ease of pick up

Rating:

4.0

I had a truck reservation, i was late for pickup, i still thought that it’s reserved on my name but the representative there let me know that it’s gone already and only available was van and i had to take the van instead. I called customer service they denied for guarantee $50 for reserved equipment not available.

Rating:

5.0

No hassles , and efficient. I would use this location again!

Rating:

5.0

N/A

Rating:

4.0

Transaction went without any problems, quite satisfied.

Rating:

5.0

I had not rented a U-Haul in Whitby before (only once previously in Peterborough), so I wasn't sure if the process would be as easy as it seemed online. Thankfully, it was! The experience from booking online all through pick-up and drop-off, was super easy and wonderful. The two people who worked at the DGT Home Improvements location were SO lovely. The woman who checked us in was fast, friendly, and ensured we were aware of all the necessary information before leaving. The man who helped us with the truck was also really friendly and helpful - he had dusted the snow off the van twice, which was really helpful! He ensured we were comfortable with the truck and had any questions, and reiterated where to drop the keys off when we were done. Pick up was super smooth, and the drop-off was as well. We parked the van back in it's spot and headed up to hand-in the keys. We took a picture of the dashboard (for mileage and gas gauge) and he was so appreciative of it. Apparently we had also met our mileage estimate exactly, which he had never seen and made for a really funny interaction overall. Great people, and everything was flawless and efficient - highly recommend and will be using the service again for any future moving needs (and will recommend to others!). Thank you so much!

Rating:

5.0

Was a very easy and pleasant experience.

Rating:

3.0

Should have fuel tank at full and have customer bring back full. Don't like to get truck on less than 1/4 tank of gas.

Rating:

5.0

nothing great service!

Rating:

5.0

Nothing. Everything was excellent. Great selection and availability of trucks and trailers. Best U-Haul location I have ever dealt with. Thank you.

Rating:

1.0

Wasted our time. Was not available to checkout trailer.

Rating:

2.0

Using The app to do a mobile check in is glitchy and takes way to long. The app is just shit overall and needs some serious work. Not sure why the app is asking me to rewrite/resubmit answers I already provided before when booking the truck?

Rating:

2.0

Very poor lighting at the back of the building where the uHaul trucks are parked. When picking up after hours using the mobile app, the instructions state that the equipment number (TM number) is located at the bottom left of the truck - It is located at the TOP RIGHT on the back of the truck. When retrieving the truck key, enter the 4 digit word/code and firmly press down on the lever while yanking on the lock (since they are outside, they tend to seize up).

Rating:

5.0

Truck is shaking, needs to fix it.

Rating:

5.0

Just keep up the great service.

Rating:

5.0

I notice the online return process lagged a bit in responsiveness. Other than that all was good.

Rating:

1.0

I used the truck share app and , frankly, it was useless! After spending over 20 minutes setting up the account and talking with your staff, who were not helpful, I was told I had to go inside to the office to get the keys. Kind of defeats the purpose of remote check-in, doesn’t it? I get to the office just to find that the attendant is out for lunch and I had to wait even longer to get the keys, while using remote check-in. THEN, when returning the truck, I was only told the app expected pictures of the vehicle AFTER I had dropped the keys in the drop-box. Would have been useful to give me that tidbit of advice BEFOREHAND! Frankly, completely disgusted with the overall experience.

Rating:

2.0

Trailer area was impossible to park. Surrounded by dumpsters in rge middle of a parking not. Very bad experience. Would not return.

Rating:

2.0

Disastrous pickup. Told to be there at 8am, no staff there, not open until 9. We came back at 9 & they had given away our truck because we weren’t there at 8! Another customer volunteered to give up the van they had booked as they were waiting for an upgrade! If we have a choice, will never deal with this company again. Staff rude & unprofessional as hell!

Rating:

5.0

Great customer service!

Rating:

1.0

The truck isn't available u til noon but your central booking gave it to me for 830am?

Rating:

5.0

N/a

Rating:

5.0

Great experience and easy to work with Danny.

Rating:

5.0

I was initially nervous about this location, as the hours on the door differed from the hours on the door. I reached out to another location, who explained the situation to me... Had an amazing experience - super helpful, knowledgeable and informative. All staff made pick up and return a smooth experience.

Rating:

5.0

Same behaviour.