Aayushi B.
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Customer Reviews for DGT Home Improvement & Renovation
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of DGT Home Improvement & Renovation
Hitesh K.
Poor service, wrongly calculated my fees and unreliable
sandra M.
I was very impressed with the service. Especially when I dropped back the vehicle. Thanks
oana T.
Initially when I went in person to book a truck, I was quoted $140 for the entire trip upon presenting the mileage. When I went the next day to pick up the truck the next day, Catherine tried to charge my visa for $227 estimate for the same mileage which would be adjusted after the trip. After arguing with me, she dropped the estimate to $177, then after more rude arguing, dropped it down to the original Quote of $139. Not only was she rude and argumentative, but she gave me a truck with only a quarter tank of gas!! I have rented vehicles and moving trucks in the past, and I have never had such unprofessional and blatantly rude service. When I told her I would be contacting head office, she replied that it's in Arizona... good luck. This location has very poor, unprofessional, blatantly untrustworthy service. It is to be avoided.
Mustaqim K.
Horrible experience picking up the truck and horrible experience trying to get my 50 dollar refund. Probably spent a good 8 hrs on the phone running after the 50 dollars
MICHAEL T.
Excellent customer service by counter staff. Made whole process quick and easy.
Rebecca L.
Kim was extremely personable and helpful. Would definitely recommend
Thomas L.
Staff member was very helpful, even helped me hook up my trailer which I wasn't expecting. Great service
Aaron M.
Horrible service. Charged extra for no reason. Terrible pricing. Will never book a truck here again.
Ryan W.
The signage at this location is so small that we had difficulty finding the entrance to the building that leads to the second floor office. I also think that where the uhaul trucks are parked is a cramped space and that people who aren't accustomed to driving large trucks would have extreme problems pulling out.
Maninder D.
She was so slow and stressed while she was working behind the counter. Only one employee and I had to wait an hour even I pre booked online. I would not refer any one. They should come out and ask who has reservation. Poor customers service. If I have options to give stars below 0 I would give -5 .
ANDREW S.
truck was clean, but with a completely broken exhaust. it was blaring all the way, with poor combustion. it was disappointing to pay towards environment, then ending up with such a truck. it didn't feel like an honest transaction on the company's side! Lady at reception was excellent though - very customer friendly, and supportive!
Declan F.
When I got the final bill I had an issue with a fuel surcharge, but as I took a picture of the fuel gage before moving it was resolved amicably. I am very satisfied.
Scott M.
Always friendly and a pleasure to deal with :)
Mark J.
i didnt realize that this truck didnt have a ramp... i thought all uhauls had ramps
Erin B.
Awful experience. Booked a 26foot and got a 20 foot truck that I had to get from a different location, It did not fit all my stuff and I will need to rent another truck. I was supposed to get $50 off and did not. Will be calling shortly to complain.
GOERGE H.
Nothing you guys are awesome!!!!!
Elena R.
The truck at the back was a little dirty and it had a weird smell. I would really suggest that all trucks are checked and cleaned before each rental. Other than that our experience was good.
Patrick B.
no one was there when I dropped off or they would have gotten a piece of my mind...
Ken S.
nothing
Malinie K.
Renting the van was very easy. The woman running the ship was friendly and efficient. I think she deserves a nicer office. Thank you for the help uhaul.
Kevin P.
Everything was as expected!
Nawab G.
My experience went smoothly. The staff member at this location was knowledgeable and friendly and efficient. She went through the details with me clearly. The vehicle itself was fine. The only reason I said 'no' for 'well-maintained' was that there was a small pile of shattered glass in the space where the back door closes. It's out of the way of regular foot traffic BUT it is still dangerous especially because it could easily get stuck in someone's shoes or spill onto someone's driveways. Fortunately I spotted it early. I got the impression that the truck had not been swept clean by previous movers. I had to very carefully clean up as much of the glass as I could because I was concerned u-haul might think it was me. The bag of throw mats and moving dolly were also already detached. I'm aware that typically we are charged if they're found open. I called the location immediately to tell them it was already open. They said not to worry, I wouldn't be charged and I was not. Thank you. Overall it was a simple experience with little hassle.
Nicholas W.
The app experience to pick up the truck was an absolute nightmare. Not at all user friendly and we spent nearly an hour trying to just get it signed out and on our way. Had we known it would be that long to get it, we would have bumped our pick up time earlier.
Andrew G.
The lady was super helpful
LYNN S.
The lady that helped us was amazing! A big shout out to her! The truck was very clean and operated very well. Great experience all the way around!!
David M.
The service agent was very friendly and helpful. We have returned to this location more than once.
Matthew P.
Truck was dirty inside, and smelt of cigarettes. Location is confusing to access.
Roger J.
The receptionist was so rude and was not wearing her mask, yet she was yelling at me to wear mine when i had an alternative face covering. She seriously made the start of my moving process horrible. She was rolling her eyes and really just not a friendly person for a front desk role in my opinion.
john M.
A good experience. Thank you
dodie C.
Excellent experience, the staff was extremely helpful.
PIETRO G.
Wonderful experience
Brian R.
Truck was very dirty in the cab and the brakes badly need maintenance ,
Ana P.
Extremely happy with customer service. Thank you u-haul for your very pleasant staff's....
Sajjad W.
satisfied
Tyler P.
Your rate is more expensive than other truck for hire .
Paul J.
Nothing! Receptionist was pleasent, truck was available as promised, clean, easily accesible, return was simple, key drop box well marked, well done!
Stephen and Zand S.
The woman who helped us out Friday was an amazing employee and should be recognized as such. Amazing experience. Thank you.
Andrew R.
Big disturbing that everything in the truck and derails are by mile instead of kilometres in Canada. As well the truck had a US liicence plate
Andrew H.
Nothing, great customer service
Mohd C.
It was good experience with nice and clean car. I picked up 10' U-haul truck on Saturday morning 8:30, 26th Sept. Morning receptionist was very pleasant lady with excellent service. When I arrived there I saw she was sanitizing U-Haul vehicles. I felt very safe to drive U-Haul car. I retuned the vehicle around 4pm. I didn't like the afternoon receptionist lady. She wasn't pleasant. Still I recommend U-Haul to rent. Very easy and simple to reserve booking on line.
Noreen M.
I had a great experience at this location. The truck was clean and ready when we arrived. The associate working was very friendly and helpful. The whole transaction from picking up and returning after our move was seamless. It was good value as well. Will definitely use them again if I need a van or moving truck.
Tanisha C.
Staff was friendly and the process was quick and easy.
Patricia T.
Everything was fine, faster than the last time I rented in July 202. Had to wait as the staff were out on a break and door was locked, however in all fairness, I was a bit early to pick up the truck.
Alexis B.
Ensure the vehicles audio system works!
Mike S.
It took me almost an hour to pick up the truck. The self pick up application would not upload my picture as required - very frustrating. The support rep said that this happens frequently.
Denis D.
I was charge 100 km more then I have being used. I was lucky thus had photos before and after and didn't took much time to prove that I'm right. However I believe it is not fair to make typos and charge customers more.
Mark F.
Signs were clearly labelled where to go (because it's on the second level) Staff was helpful and efficient-they are busy first thing in the morning. Great service and clearly explained drop off protocol
Karl K.
Some trailer problems are due to a poor grounding connection, which is usually the white wire coming out of the trailer plug. I don't know if mine's plug problem, maybe my plug needs new one. The trailer is great.
Christine K.
When we got there the place was closed. We dropped off the keys. Your closing procedures and processed are ridiculous through your website. Because of the events yesterday morning, we were already running late and that whole thing was just more delay when we just needed to drop and go. Again, I'm not using UHaul again. The experience with the company (not the representatives) has been poor.
Brent P.
Great customer service when I called them to advise of drop off !
Abhijith V.
Truck was smelling like animal. It was not clean .. we could see hay in the seat cover
TIMOTHY S.
Better signage from Dundas Street desperately needed, as well as clearer instructions and photos in the email indicating where the depot is actually located (at the back of a building, with no street signage). It was not at all obvious where to drop off and forced me to make a u-turn in a 26' truck — not easy.
Marie S.
The cabin smelled of pot and the steering was very loose. The staff was very pleasant.
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