Trailer Rental & Towing in Whitby, ON at DGT Home Improvement & Renovation
(U-Haul Neighborhood Dealer)

1102 reviews

965 Dundas St W #200   Whitby, ON L1P1G8
(Office is located on second level entrance in corner of plaza)

(905) 666-7565

Hours

  • Mon-Wed: 9 am - 2 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(905) 666-7565

965 Dundas St W #200
Whitby, ON L1P1G8
(Office is located on second level entrance in corner of plaza)

Services at this Location:

Hours

  • Mon-Wed: 9 am - 2 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm
No photos available
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Whitby, ON L1P1G8

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

1102 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
3.0

The website should be up to date on location and availability of equipment. My reservation was changed last minute to a location 10 mins further away from my house, that didn't open until a time much later than I had chosen for pickup. Put me behind schedule and was a lot of wasted time.

Mike P. 
Rating:
5.0

Great . clean check out, no surprised.

Ivan B. 
Rating:
5.0

The couple working there were so great! Friendly, took the time to explain everything clearly!

JEAN-PHILIPPE L. 
Rating:
2.0

Trying to find where the place was in the plaza was hard. When we pulled into the parking lot, the only way we knew we were in the right place was all of the trucks parked outside. We didn't know where to go to actually register. It wasn't until someone else told us who saw us looking. It took a very long time to register as well. We were there for our 9 am scheduled appointment (when they opened) and my husband didn't come out until 9:50. He said there were 7 people in front of him that were also very frustrated. Dropping it off seemed quick and easy as the man was there waiting when we returned it at 9 am the next morning. The truck itself was very clean.

RYAN F. 
Rating:
1.0

The woman working at this location was extremely confrontational with every customer in the store. This location is located in a large plaza with poorly marked signage. When I called to find out how to get inside to the Uhaul office, the lady repeatadly stated “Its at the front of the building”. After getting absolutely no direction on where to enter I had to drive around the building to then enter through the back. The man working there was very friendly but overall I would not recommend this location nor would I return for future needs.

Elizabeth C. 
Rating:
1.0

The blonde woman working there was totally unprofessional. Threatened to quit in front of customers. The system was also down. My pickup location was suppose to be Thornton and King in oshawa and moved to this location, which was a total inconvenience. Overall I would never use this location again. Poor customer service, unorganized, location office is difficult to find and the office is a total mess.

becky C. 
Rating:
5.0

The best uhaul in whitby.

MICHAEL V. 
Rating:
5.0

Great service

NEIL L. 
Rating:
2.0

The online check in is an absolute nightmare that is hardly convenient and definitely not user friendly. Live chat responses were slow and I waited on hold for more than half an hour and never did reach anyone live. It's highly inconvenient that this location is closed by 2pm.

Rachel W. 
Rating:
3.0

There was no windshield washer and it was needed on the day of rental. Dangerous situation. Please make sure basic liquids such as the one mentioned are kept full. Also, back of the truck (interior) was very dirty as it has not been swept in a whole. These situations made my experience less positive.

JORGEE S. 
Rating:
5.0

I just dropped of at the parking where the attendant took charge of the vehicle

VIGNESH R. 
Rating:
1.0

Poor service, wrongly calculated my fees and unreliable

Hitesh K. 
Rating:
5.0

I was very impressed with the service. Especially when I dropped back the vehicle. Thanks

sandra M. 
Rating:
1.0

Initially when I went in person to book a truck, I was quoted $140 for the entire trip upon presenting the mileage. When I went the next day to pick up the truck the next day, Catherine tried to charge my visa for $227 estimate for the same mileage which would be adjusted after the trip. After arguing with me, she dropped the estimate to $177, then after more rude arguing, dropped it down to the original Quote of $139. Not only was she rude and argumentative, but she gave me a truck with only a quarter tank of gas!! I have rented vehicles and moving trucks in the past, and I have never had such unprofessional and blatantly rude service. When I told her I would be contacting head office, she replied that it's in Arizona... good luck. This location has very poor, unprofessional, blatantly untrustworthy service. It is to be avoided.

oana T. 
Rating:
1.0

Horrible experience picking up the truck and horrible experience trying to get my 50 dollar refund. Probably spent a good 8 hrs on the phone running after the 50 dollars

Mustaqim K. 
Rating:
4.0

Excellent customer service by counter staff. Made whole process quick and easy.

MICHAEL T. 
Rating:
5.0

Kim was extremely personable and helpful. Would definitely recommend

Rebecca L. 
Rating:
4.0

Staff member was very helpful, even helped me hook up my trailer which I wasn't expecting. Great service

Thomas L. 
Rating:
1.0

Horrible service. Charged extra for no reason. Terrible pricing. Will never book a truck here again.

Aaron M. 
Rating:
3.0

The signage at this location is so small that we had difficulty finding the entrance to the building that leads to the second floor office. I also think that where the uhaul trucks are parked is a cramped space and that people who aren't accustomed to driving large trucks would have extreme problems pulling out.

Ryan W. 
Rating:
1.0

She was so slow and stressed while she was working behind the counter. Only one employee and I had to wait an hour even I pre booked online. I would not refer any one. They should come out and ask who has reservation. Poor customers service. If I have options to give stars below 0 I would give -5 .

Maninder D. 
Rating:
3.0

truck was clean, but with a completely broken exhaust. it was blaring all the way, with poor combustion. it was disappointing to pay towards environment, then ending up with such a truck. it didn't feel like an honest transaction on the company's side! Lady at reception was excellent though - very customer friendly, and supportive!

ANDREW S. 
Rating:
4.0

When I got the final bill I had an issue with a fuel surcharge, but as I took a picture of the fuel gage before moving it was resolved amicably. I am very satisfied.

Declan F. 
Rating:
5.0

Always friendly and a pleasure to deal with :)

Scott M. 
Rating:
5.0

i didnt realize that this truck didnt have a ramp... i thought all uhauls had ramps

Mark J. 
No reviews have been submitted for this location.

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