Customer Reviews for DGT Home Improvement & Renovation
(U-Haul Neighborhood Dealer)

1105 reviews

965 Dundas St W #200   Whitby, ON L1P1G8
(Office is located on second level entrance in corner of plaza)

(905) 666-7565

Location Hours

  • Mon-Wed: 9 am - 2 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(905) 666-7565

965 Dundas St W #200
Whitby, ON L1P1G8
(Office is located on second level entrance in corner of plaza)

Services at this Location:

Location Hours

  • Mon-Wed: 9 am - 2 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

The woman I spoke with was very knowledgeable and friendly.

Hali T. 
Rating:
4.0

Nothing. It was quick and efficient. Person who helped me book on the phone made it easy.

DAVID V. 
Rating:
3.0

The website should be up to date on location and availability of equipment. My reservation was changed last minute to a location 10 mins further away from my house, that didn't open until a time much later than I had chosen for pickup. Put me behind schedule and was a lot of wasted time.

Mike P. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Great . clean check out, no surprised.

Ivan B. 
Rating:
5.0

Customer did not leave a comment.

Antonio Z. 
Rating:
5.0

The couple working there were so great! Friendly, took the time to explain everything clearly!

JEAN-PHILIPPE L. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
2.0

Trying to find where the place was in the plaza was hard. When we pulled into the parking lot, the only way we knew we were in the right place was all of the trucks parked outside. We didn't know where to go to actually register. It wasn't until someone else told us who saw us looking. It took a very long time to register as well. We were there for our 9 am scheduled appointment (when they opened) and my husband didn't come out until 9:50. He said there were 7 people in front of him that were also very frustrated. Dropping it off seemed quick and easy as the man was there waiting when we returned it at 9 am the next morning. The truck itself was very clean.

RYAN F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
1.0

The woman working at this location was extremely confrontational with every customer in the store. This location is located in a large plaza with poorly marked signage. When I called to find out how to get inside to the Uhaul office, the lady repeatadly stated “Its at the front of the building”. After getting absolutely no direction on where to enter I had to drive around the building to then enter through the back. The man working there was very friendly but overall I would not recommend this location nor would I return for future needs.

Elizabeth C. 
Rating:
1.0

The blonde woman working there was totally unprofessional. Threatened to quit in front of customers. The system was also down. My pickup location was suppose to be Thornton and King in oshawa and moved to this location, which was a total inconvenience. Overall I would never use this location again. Poor customer service, unorganized, location office is difficult to find and the office is a total mess.

becky C. 
Rating:
4.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Customer did not leave a comment.

Brianna P. 
Rating:
5.0

The best uhaul in whitby.

MICHAEL V. 
Rating:
5.0

Great service

NEIL L. 
Rating:
3.0

Customer did not leave a comment.

Serguei P. 
Rating:
2.0

The online check in is an absolute nightmare that is hardly convenient and definitely not user friendly. Live chat responses were slow and I waited on hold for more than half an hour and never did reach anyone live. It's highly inconvenient that this location is closed by 2pm.

Rachel W. 
Rating:
3.0

There was no windshield washer and it was needed on the day of rental. Dangerous situation. Please make sure basic liquids such as the one mentioned are kept full. Also, back of the truck (interior) was very dirty as it has not been swept in a whole. These situations made my experience less positive.

JORGEE S. 
Rating:
4.0

Customer did not leave a comment.

Kevan M. 
Rating:
4.0

Customer did not leave a comment.

Danny C. 
Rating:
5.0

Customer did not leave a comment.

stanley B. 
Rating:
5.0

Customer did not leave a comment.

Calvin T. 
Rating:
5.0

Customer did not leave a comment.

Parvinder S. 
Rating:
4.0

Customer did not leave a comment.

David O. 
Rating:
5.0

I just dropped of at the parking where the attendant took charge of the vehicle

VIGNESH R. 
Rating:
5.0

Customer did not leave a comment.

Aayushi B. 
Rating:
1.0

Poor service, wrongly calculated my fees and unreliable

Hitesh K. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

I was very impressed with the service. Especially when I dropped back the vehicle. Thanks

sandra M. 
Rating:
1.0

Initially when I went in person to book a truck, I was quoted $140 for the entire trip upon presenting the mileage. When I went the next day to pick up the truck the next day, Catherine tried to charge my visa for $227 estimate for the same mileage which would be adjusted after the trip. After arguing with me, she dropped the estimate to $177, then after more rude arguing, dropped it down to the original Quote of $139. Not only was she rude and argumentative, but she gave me a truck with only a quarter tank of gas!! I have rented vehicles and moving trucks in the past, and I have never had such unprofessional and blatantly rude service. When I told her I would be contacting head office, she replied that it's in Arizona... good luck. This location has very poor, unprofessional, blatantly untrustworthy service. It is to be avoided.

oana T. 
Rating:
1.0

Horrible experience picking up the truck and horrible experience trying to get my 50 dollar refund. Probably spent a good 8 hrs on the phone running after the 50 dollars

Mustaqim K. 
Rating:
4.0

Customer did not leave a comment.

Bev W. 
Rating:
3.0

Customer did not leave a comment.

ALAIN A. 
Rating:
4.0

Excellent customer service by counter staff. Made whole process quick and easy.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Elena R. 
Rating:
5.0

Customer did not leave a comment.

Logi R. 
Rating:
5.0

Customer did not leave a comment.

D. W. L. 
Rating:
5.0

Customer did not leave a comment.

Ward V. 
Rating:
5.0

Kim was extremely personable and helpful. Would definitely recommend

Rebecca L. 
Rating:
4.0

Staff member was very helpful, even helped me hook up my trailer which I wasn't expecting. Great service

Thomas L. 
Rating:
1.0

Horrible service. Charged extra for no reason. Terrible pricing. Will never book a truck here again.

Aaron M. 
Rating:
3.0

The signage at this location is so small that we had difficulty finding the entrance to the building that leads to the second floor office. I also think that where the uhaul trucks are parked is a cramped space and that people who aren't accustomed to driving large trucks would have extreme problems pulling out.

Ryan W. 
Rating:
1.0

She was so slow and stressed while she was working behind the counter. Only one employee and I had to wait an hour even I pre booked online. I would not refer any one. They should come out and ask who has reservation. Poor customers service. If I have options to give stars below 0 I would give -5 .

Maninder D. 
Rating:
3.0

truck was clean, but with a completely broken exhaust. it was blaring all the way, with poor combustion. it was disappointing to pay towards environment, then ending up with such a truck. it didn't feel like an honest transaction on the company's side! Lady at reception was excellent though - very customer friendly, and supportive!

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Crystal M. 
Rating:
4.0

When I got the final bill I had an issue with a fuel surcharge, but as I took a picture of the fuel gage before moving it was resolved amicably. I am very satisfied.

Declan F. 
Rating:
3.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Always friendly and a pleasure to deal with :)

Scott M. 
Rating:
5.0

i didnt realize that this truck didnt have a ramp... i thought all uhauls had ramps

Mark J. 
Rating:
1.0

Customer did not leave a comment.

YVES O. 
Rating:
5.0

Customer did not leave a comment.

garry W. 
Rating:
1.0

Awful experience. Booked a 26foot and got a 20 foot truck that I had to get from a different location, It did not fit all my stuff and I will need to rent another truck. I was supposed to get $50 off and did not. Will be calling shortly to complain.

Erin B. 
Rating:
5.0

Customer did not leave a comment.

Kevin I. 
Rating:
4.0

Customer did not leave a comment.

Becky S. 
Rating:
5.0

Nothing you guys are awesome!!!!!

GOERGE H. 
Rating:
5.0

Customer did not leave a comment.

Saboor N. 
Rating:
5.0

The truck at the back was a little dirty and it had a weird smell. I would really suggest that all trucks are checked and cleaned before each rental. Other than that our experience was good.

Elena R. 
Rating:
3.0

no one was there when I dropped off or they would have gotten a piece of my mind...

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Zubair N. 
Rating:
5.0

nothing

Ken S. 
Rating:
5.0

Renting the van was very easy. The woman running the ship was friendly and efficient. I think she deserves a nicer office. Thank you for the help uhaul.

Malinie K. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Everything was as expected!

Kevin P. 
Rating:
4.0

My experience went smoothly. The staff member at this location was knowledgeable and friendly and efficient. She went through the details with me clearly. The vehicle itself was fine. The only reason I said 'no' for 'well-maintained' was that there was a small pile of shattered glass in the space where the back door closes. It's out of the way of regular foot traffic BUT it is still dangerous especially because it could easily get stuck in someone's shoes or spill onto someone's driveways. Fortunately I spotted it early. I got the impression that the truck had not been swept clean by previous movers. I had to very carefully clean up as much of the glass as I could because I was concerned u-haul might think it was me. The bag of throw mats and moving dolly were also already detached. I'm aware that typically we are charged if they're found open. I called the location immediately to tell them it was already open. They said not to worry, I wouldn't be charged and I was not. Thank you. Overall it was a simple experience with little hassle.

Nawab G. 
Rating:
3.0

The app experience to pick up the truck was an absolute nightmare. Not at all user friendly and we spent nearly an hour trying to just get it signed out and on our way. Had we known it would be that long to get it, we would have bumped our pick up time earlier.

Nicholas W. 
Rating:
3.0

Customer did not leave a comment.

SHELDON D. 
Rating:
5.0

Customer did not leave a comment.

Norma B. 
Rating:
5.0

The lady was super helpful

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Shari R. 
Rating:
5.0

The lady that helped us was amazing! A big shout out to her! The truck was very clean and operated very well. Great experience all the way around!!

LYNN S. 
Rating:
5.0

The service agent was very friendly and helpful. We have returned to this location more than once.

David M. 
Rating:
5.0

Customer did not leave a comment.

Aderan S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Trisha G. 
Rating:
1.0

Truck was dirty inside, and smelt of cigarettes. Location is confusing to access.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
1.0

The receptionist was so rude and was not wearing her mask, yet she was yelling at me to wear mine when i had an alternative face covering. She seriously made the start of my moving process horrible. She was rolling her eyes and really just not a friendly person for a front desk role in my opinion.

Roger J. 
Rating:
5.0

A good experience. Thank you

john M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Excellent experience, the staff was extremely helpful.

dodie C. 
Rating:
5.0

Wonderful experience

PIETRO G. 
Rating:
4.0

Customer did not leave a comment.

Saira W. 
Rating:
5.0

Customer did not leave a comment.

Ricky J W. 
Rating:
3.0

Truck was very dirty in the cab and the brakes badly need maintenance ,

Brian R. 
Rating:
4.0

Customer did not leave a comment.

Bob P. 
Rating:
4.0

Extremely happy with customer service. Thank you u-haul for your very pleasant staff's....

Ana P. 
Rating:
4.0

satisfied

Sajjad W. 
Rating:
5.0

Customer did not leave a comment.

Shawn P. 
Rating:
3.0

Your rate is more expensive than other truck for hire .

Tyler P. 
Rating:
5.0

Nothing! Receptionist was pleasent, truck was available as promised, clean, easily accesible, return was simple, key drop box well marked, well done!

Paul J. 
Rating:
5.0

The woman who helped us out Friday was an amazing employee and should be recognized as such. Amazing experience. Thank you.

Stephen and Zand S. 
Rating:
5.0

Customer did not leave a comment.

rose G. 
Rating:
1.0

Customer did not leave a comment.

Tiffany C. 
Rating:
5.0

Big disturbing that everything in the truck and derails are by mile instead of kilometres in Canada. As well the truck had a US liicence plate

Andrew R. 
Rating:
5.0

Nothing, great customer service

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

It was good experience with nice and clean car. I picked up 10' U-haul truck on Saturday morning 8:30, 26th Sept. Morning receptionist was very pleasant lady with excellent service. When I arrived there I saw she was sanitizing U-Haul vehicles. I felt very safe to drive U-Haul car. I retuned the vehicle around 4pm. I didn't like the afternoon receptionist lady. She wasn't pleasant. Still I recommend U-Haul to rent. Very easy and simple to reserve booking on line.

Mohd C. 
No reviews have been submitted for this location.

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