The absolute worst service. Waited for an hour to pick up when pickup time was specifically arranged. Customer service was awful.
Randall t
Customer Reviews for Diamond M Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the unit is clean, tires are filled with air and brakes ARNT cracked. Dont make the customer deal with the issues. The unit we used had quite a few issues I noticed. Cosmetic and mechanical. I let the attendant know but not sure if it was noted. That unit has the following issues. Alignment is off and unit pulls left and right. Steering wheel is ~80° off centre. Left front tire was flat and I was told I had to fill it as they couldn't fill the tire. While filling left front tire with air noticed brake rotors are cracked. Brakes work otherwise. Missing part of the body all along the passengers side of the unit. Lots of smaller damage that wasn't noted. Also, side note, please pay your contractors. You owe my friend about $4500 in backed towing bills for your units! (Not sure the person reading this will know what to do with that) Thanks!
Ryan CA Bigger uhaul sign on both sides of the building.
Dwight Dnothing to do with the location but this rental was an unaccountable failure. You broke your own contract.
Andrew MDid not inspect the truck at drop off. I was charged two days later a cleaning fee. I would like to know for what. Personnel should inspect when you drop it off.
Shay DThe rep was an excellent sales person. I recommend Diamond "M" Convenience store for a place to get a U-Haul!!
Jesse Wi wouldnt recommend uhaul to anybody. worst experience have ever had. trailer had no jack door hardly worked and was on phone with customer service it was waste of time. Rating of uhaul on a scale 1 to 10 would be minus 10
SHERRY LStaffer stopped processing our return to wait on every other customer that came in the store after us saying he couldn’t keep them waiting but had no problem making us wait even though we were first!!! What should have taken 5 mins took close to an hour. Totally pissed off. I want a refund. I was charged $25 +.tax cause I returned the truck in the same dirty condition I picked it up. Never been thru such BS any other time I’ve rented!
Yvonne CEverything was smooth and fast. Equipment was in great shape.
Wade MUnsure if it's the system but google.says 24hr and the guy told me they don't open till 9am when I booked for 8am pick up. After booking my reservation. Had a note saying that a representative would call me by 6pm the night before pick up. I had to call to confirm everything at 6:30. They were there for 8am for pick up. But overall just sub-par experience.
Chad CFriendly courteous staff.
Sheila BI rented this UHaul for $2,735. This was my second rental in 9 months; the rental charge had gone up $1,000 for the exact same rental truck & route. On this rental I drove 3,900 kms across Canada in July. Bugs hit the truck. After paying $2,735 for the rental, UHaul wanted to charge me $25 more for "cleaning" charges for bugs on the box & grill. An otherwise very pleasant UHaul moving experience was spoiled by UHaul's insistence that I pay for the bugs I hit on the highway. I spent 20 minutes on the phone with 2 UHaul staff, one of whom was a "supervisor". I had spent over $4,400 on the 2 rentals, & they made me feel like they were doing me a GREAT FAVOUR by finally waiving the cleaning charge.
robert CThis is not the location I was to pick up trailer from and it was also a day later then when I had it booked. Lost half a day of travel time to this fact.
Kristen LThere should be a jack put on in order to make it easier to put it on and off the hitch of the truck!
CARL SWhen I arrived to pick up the unit it was attached to a trailer. I had to detach the trailer myself. When I received my bill I was overcharged for mileage. I drove 87.5 miles and I was charged for 107.5. At a rate of $1.11 per mile that's $22.20 more than I should have been charged. I should have driven my own vehicle to Airdrie Ab where I was moving from, rented there and returned the truck there. Even with the additional fuel cost of driving my car there it would still have been cheaper. To add insult to injury, I was trying to be nice when I filled the truck up at the end of the rental and filled the truck to 7/8 of a tank even though it only had 3/4 of a tank when I picked it up. No good deed goes unpunished I guess.
Roy HPrice Clarity needs improvement. I was told I would pay $127 plus tax. When I went to pick up the U-Hall I was charged $155
JOSE O