Customer did not leave a comment.Phil B.
Customer Reviews for Diamond M Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Pearl I.
Everything was smooth and fast. Equipment was in great shape.Wade M.
Customer did not leave a comment.RAYMOND S.
Unsure if it's the system but google.says 24hr and the guy told me they don't open till 9am when I booked for 8am pick up. After booking my reservation. Had a note saying that a representative would call me by 6pm the night before pick up. I had to call to confirm everything at 6:30. They were there for 8am for pick up. But overall just sub-par experience.Chad C.
Customer did not leave a comment.Kurt H.
Customer did not leave a comment.Darren D.
Friendly courteous staff.Sheila B.
Customer did not leave a comment.GREGORY G.
Customer did not leave a comment.hitesh P.
I rented this UHaul for $2,735. This was my second rental in 9 months; the rental charge had gone up $1,000 for the exact same rental truck & route. On this rental I drove 3,900 kms across Canada in July. Bugs hit the truck. After paying $2,735 for the rental, UHaul wanted to charge me $25 more for "cleaning" charges for bugs on the box & grill. An otherwise very pleasant UHaul moving experience was spoiled by UHaul's insistence that I pay for the bugs I hit on the highway. I spent 20 minutes on the phone with 2 UHaul staff, one of whom was a "supervisor". I had spent over $4,400 on the 2 rentals, & they made me feel like they were doing me a GREAT FAVOUR by finally waiving the cleaning charge.robert C.
Customer did not leave a comment.William S.
This is not the location I was to pick up trailer from and it was also a day later then when I had it booked. Lost half a day of travel time to this fact.Kristen L.
There should be a jack put on in order to make it easier to put it on and off the hitch of the truck!CARL S.
When I arrived to pick up the unit it was attached to a trailer. I had to detach the trailer myself. When I received my bill I was overcharged for mileage. I drove 87.5 miles and I was charged for 107.5. At a rate of $1.11 per mile that's $22.20 more than I should have been charged. I should have driven my own vehicle to Airdrie Ab where I was moving from, rented there and returned the truck there. Even with the additional fuel cost of driving my car there it would still have been cheaper. To add insult to injury, I was trying to be nice when I filled the truck up at the end of the rental and filled the truck to 7/8 of a tank even though it only had 3/4 of a tank when I picked it up. No good deed goes unpunished I guess.Roy H.
Price Clarity needs improvement. I was told I would pay $127 plus tax. When I went to pick up the U-Hall I was charged $155JOSE O.