Customer did not leave a comment.Clifford D.
Customer Reviews for Diamond Self Storage Guthrie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are very helpfulPhyllis B.
I did the 24hr drop off. So far so goodjaquita B.
Customer did not leave a comment.Robert C.
My only problem with my rental was booking the rental. I don't understand why the website shows me sites that don't have the trailer, or ones that do but say "item is not available to rent at this time". Why do I need to see those? I had to scroll through pages of those.Keith T.
Very happy and pleased with the service I got walked in the front door and within 20 minutes I was driving away with the rental truck the truck ran very well got Fair gas mileage I will definitely use U-Haul againRICKIE M.
Great customer service!!Lewis M.
Customer did not leave a comment.Carrie H.
Everyone was very helpful and friendlyDoris H.
Customer did not leave a comment.Nancy M.
ensure equipment has been thoroughly vetted for safe operation before releasing to the customer. ... no S-hook rubber keepers... none available at location ... severely under-inflated tire... no air service available at locationDavid T.
Customer did not leave a comment.BRIAN H.
We had problems getting the truck. No one would answer the phone at this location. Also was not told that you needed to have multiple verification methods when picking up your rental. Also did not have any moving blankets in the truck that we rentedCharles A.
Great service at both locations. Needed an extension due to bad weather, no issues. Drop off was very expedient!Tina V.
We brought the u-hail back with the same amount of fuel and I was charged for adding fuel plus for someone to put fuel in it. Apparently I have spoke with a couple of other people that have used u-haul and this is a common practice.Frankie H.
They lady was very helpful and professional.JEFFERY C.
Customer did not leave a comment.Gordon F.
Calls to location prior to pick-up met with attitude. Did not assist with trailer hook up. Did not know how to hook up trailer.Andrew G.
There was no attendant at this location and it was during regular business hours. I was missing some equipment that I had rented with the truck, so I had to drive over 45 minutes to an actual U-Haul distributor to get it.Rebecca M.
Nothing. It was an excellent experience. Thank you!Don P.
Customer did not leave a comment.Dennis H.
It was a very annoying process it took me two hours to get my rental. Y'all ask for unnecessary things so I would probably never rent with uhaul again the process was not very smooth.Jasmine M.
Customer did not leave a comment.Donna C.
Customer did not leave a comment.MARVIN T.
Customer did not leave a comment.Trey B.
Customer did not leave a comment.Keely N.
Customer did not leave a comment.COLLETTE W.
Customer did not leave a comment.Darrin T.
Customer did not leave a comment.Delia S.
My requested date and time was "updated" and not at all workable! Diamond Storage saved the day and made corrections so my move was successful, (although off to a stressful start.)Tammy B.
Make sure to have more of those trucks in Guthrie, OK -- not all of us can get transportation to Edmond, which is 30 miles away!Rr K.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Arturo R.
This place was close when I arrivedMICHAEL B.
Would not use uhaul a second time!Caysha W.
Have what I need and have the truck cleanedPAUL M.
Customer did not leave a comment.Dakotah W.
Paid for an appliance Dolly, didn't get an appliance dolly, charged for an appliance dolly. Go figure.sonny O.
Customer did not leave a comment.David A.
Customer did not leave a comment.Jerry M.
I will recommend U-Haul to anyone if a vehicle ran right during my trip should have took in 20 hours at the most 23 took 36 hours cuz of vehicle will not go over 55. prolonging our exposure to this pandemic while traveling.traveling in a vehicle that was not maintained up to standards by law. to be with family was very stressful because your vehicle wasn't properly maintained I would like a you refund my money. I had every intention of bringing the vehicle back at least two days earlier. my family has always used U-Haul Isho pursue other avenues during this crisis we are going through. and if there's any other way we can resolve this issue. without pursuing legal matters your vehicle should be maintained. And your staff is well under trained for such a life changing pandemic. As an ex former FEMA employee your company is responsible for such actions. responsible for cleaning your vehicles. With trained staff show the spread does not continue..technically put my life and my children's life in danger just by getting into your vehicle. I would have liked to hear from you by phone please call the number you have on record,Brandy provide for you so we can discuss further issues before legal matters are brought into the situation. I will continue to recommend U-Haul if their standards are brought up to par. I would like to have a full refund from a mental strain and life-threatening distress you caused my family. there should be an outside company cleaning all your vehicles, by having your employees do such tasks further spreads this pandemic throughout our country... Sincerely Chad w o o l e y...brandy W.
MY rental agreement from Grand Junction gave me 6 days instead of 5 and 1200 + miles. This was not reflected and I was billed an extra day. After review and two additional phone calls by me the extra charges seem to have been dropped. Tried to check in remote did not work because it would not confirm my location.VANCE M.
Customer did not leave a comment.Elizabeth G.
Service was excellent and person was very helpful and deserves a raise!Allen B.
We had a few hiccups and I was charged more than what I needed to be, and I went in and they got it taken care of. Extremely pleased. 100% would recommend to anyone! Trucks were very nice and ver clean!!River F.
Have someone at the store while the other person takes lunch.VIrgil D.
Super nice location. Clean and organized. Keep up the good work!Jeffrey M.
Good except they didn't answer their phone the three times we tried to call. We had to drive over to rent not knowing if they had what we wanted.James S.
Thanks for all the help got. great job!Donald R.
Very helpful agents.Danita S.