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brian m
Customer Reviews for Diamonds Phone Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was one of the best smelling trucks I used and so clean and the owner I forgot his name but he is one of the most Friendly's people I met.
Terrance BThe Diamond Phone Center U-Haul location is one I would highly recommend! The personnel was friendly, knowledgeable and very helpful. The truck was brand new and only had a few hundred miles on it. It made the stressful experience of moving, so much easier.
GINNY PThis is our second time using this location. The gentleman is helpful and caring and does all he can to ensure your trip/move is an easy one.
Catherine MHe was very helpful and checked on me before hand to make sure I knew where to go and if I needed anything. He was quick and very friendly. I would recommend him anytime.
STEVE MDiamonds was the best. I called before I was scheduled to pick up, the gentleman told me everything I needed to know and walked me through the 24/7 Share process of picking my truck up step by step. Upon dropping off after my rental, he was there with a smile. He was friendly and welcoming. He got me checked out and on my way in no time. By far, the BEST Costumer Service I have had in years!!
Michael DMr. Sargent was very helpful and even pointed out that the other dealer did not charge for all of the blankets in the truck even thou we did not use them it just looked bad because they were in messy piles he and his wife explained everything perfectly great location easy to get to and very helpful thanks again
AMANDA MExcellent service. All charges were explained to me very well and the equipment I needed was available.
Goerge MNothing they were excellent service
Bobby SMr Sargent and his wife were very helpful, courteous and a blessing to deal with.
Douglas Athey were closing and leaving stopped and helped us with the drop off EXCELLANCE to 100th degree THANK YOU for all your help 100 out of 100 the top
lashannon Dvery friendly great help THANK YOU should be the TOP AWESOME people
LINDAC KNothing! You guys are absolutely awesome!!
Elizabeth HThe employee at the drop off location was a BREATH of fresh air. Very nice man !!
Loretta HCustomer service was great! Very friendly and helpful throughout the entire process!!
Joanie wPerfect experience. These people run an excellent business. Professional and friendly
Celeste HOperator was the friendliest and happy person in a long time. After completing check-in my brother and I hung around for another 20 minutes just talking with him. GREAT PLACE!!!
DANIEL LAgent was extremely helpful, knowledgeable and friendly. Made the experience super easy and would definitely recommend this location to anyone.
Mason OAbsolutely great service and gas mileage. Very respectful and the environment was really cool! The guy had a lot of patience!
Lotorius MThe representative was wonderful and super helpful! No complaints, only praise.
Brandy WThis guy did his job unfortunately I was charged for damages that the Charlotte location did not notate in the system. He made turning in the equipment after hours very easy. However there was someone living our of their vehicle in the parking lot after hours.
Kevin CYour customer service is awesome. Get them some equipment that works and doesn't freeze up.
Rosalia WNice crew on site after usual left us stranded 8 hours
ASHLEIGH VI had a great experience at Diamonds Phone Center in Rockingham. The operator took the extra time to explain the process and review the equipment. Fully answered all of my questions. My complaint is the previous location where I had originally rented the equipment- M.R. Furniture in Hamlet, NC. When making online reservation for this site, it shows that they were open on Sunday. I arrived onsite at the assigned time and was surprised to find the business closed. I was unable to pickup the equipment. They had a sign on the front door showing business hours and that they were indeed closed on Sunday. I called 800 UHaul number and they too were surprised to find this. Fortunately they were able to find me equipment at another location. When making the original reservation, there was a guarantee that the equipment would be available or I would be paid $50. That is certainly what happened at M.R. Furniture. Very much of an inconvenience and I do believe I should be compensated. Additionally, someone should make sure that this business updates there hours with you on the Uhaul website.
John KNot a thing. This was the most pleasant, easy, and no hassle experience ever. 100% recommend to anyone needing a rental truck.
Lyn WService was over and beyond.
latonya bThe white man that came out on Saturday 7th was rude. He came out the store before we went in store to turn in keys. He had us to check brake light, sinal lights, Head lights and all that to return truck. I told him we weren't responsible for maintenance of truck, then I had to go in while he put everything in system. I told him why I have to come in . I just want to turn in key and leave. I felt like he was harrassing us because we were black.
Kendra HReally good clean ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Hothifa Avery friendly staff, highly helpful and understanding
Delbert M