Customer Reviews for Diana Rowland
(U-Haul Neighborhood Dealer)

322 reviews

2727 Hwy 171   De Ridder, LA 70634

(337) 460-2055

Location Hours

  • Mon: 9 am - 3 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 8/6/2021: 9:00 am - 3:00 pm

Services at this Location:

Contact Us

(337) 460-2055

2727 Hwy 171
De Ridder, LA 70634

Services at this Location:

Location Hours

  • Mon: 9 am - 3 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 8/6/2021: 9:00 am - 3:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

darren B. 
Rating:
5.0

Customer did not leave a comment.

bruce M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
5.0

Very friendly and helpful

James J. 
Rating:
2.0

Customer did not leave a comment.

Derek G. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

I don't think you will have to do anything because the people you have working for y'all are really nice and know the equipment. Uhaul is a good company to do business with I rate them #1.

JOSEPH S. 
Rating:
5.0

She was very friendly. Did her job professional. Thank you

Lynda M. 
Rating:
3.0

Customer did not leave a comment.

Tracey L. 
Rating:
4.0

We did not give much advanced warning by calling only a few hours before pick up needed to happen. Ms. Diana was very accommodating and made sure everything went well. Thanks for a successful move! Some other reviews stated location was hard to find or needed signs and lights. GPS will take you there, just may have to do a U-turn across divided highway. And there is a billboard size sign in the front that is lit. (But it does only face oncoming traffic).

Laurance H. 
Rating:
1.0

Needs lights and markings I drove around for 30 min. to find out it was a house and now you all are going to charge me more gas and I filled it or got back to the amount when i picked it up.

DARRYL G. 
Rating:
5.0

Very clean well maintained equipment . Courtesy to her customers, professional and respectful in this time of COVID-19 above and beyond. Will recommend to all my friends & neighbors. Thank you Ms.Rowland !!!

John R. 
Rating:
2.0

Pick up location was over grown with weeds and grass.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
4.0

Customer did not leave a comment.

Tracie A. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Darris B. 
Rating:
3.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Nothing everything was great

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Anne T. 
Rating:
5.0

Customer did not leave a comment.

melody J. 
Rating:
3.0

Maintenance was not done on truck. I drove the truck empty to scales and then to house to be loaded and was very shaky and thought it was normal since it was empty and shocks designed for weight but once completely loaded the shaking was almost worse( and yes weight was loaded/ distributed appropriately). Not only did it feel like it was going to come apart on the highway, but the change oil light came on less than a mile after i left my house and had to make a 1000 mile journey ahead. Unsat for a piece of equipment that you have to be charged by the mile for cant even be taken care of with simple maintenance.

ADAM G. 
Rating:
4.0

My contract was sent to my email address but I was not able to open it no matter how much I tried.

Bernd C. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
3.0

I specifically asked on the phone for a single axle tow trailer that you put only the front of a car on. I asked 3 different ways, I didnt know it was called a tow dolly. When we arrived, our reservation was for a dual axle full towing trailer. She had no tow dollies so we just used what she had. She did let us use a tool to flip our hitch to make it taller. She was very nice. I would be sure to find the exact name of the thing you need before reserving something.

Julia L. 
Rating:
5.0

The people I deal with twice a year are extremely awesome !!!!

DOUGLAS R. 
Rating:
4.0

U/haul truck had a roof leak.

willam M. 
Rating:
5.0

Diana was very helpful and friendly.

James S. 
Rating:
5.0

Ms. Rowland was very accommodating. I would recommend her to all my family and friends.

Kinney H. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
4.0

Customer did not leave a comment.

Johnny T. 
Rating:
4.0

a little small, and figuring out where to go and who to talk to wasn't easy....but Deridder is a small place, so we figured it out. Diana was great, very helpful and straight forward.

Herb M. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY N. 
Rating:
5.0

Customer did not leave a comment.

Nikki L. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
1.0

Customer did not leave a comment.

Welful C. 
Rating:
5.0

Overall, my pick up location was great. The attendant was responsive, helpful, and professional. My only issue was with the scheduling of U-haul, which had to change my pickup location. When this change was made, they forgot to ensure the trailer had an appliance dolly. I had to drive all over DeRidder and Fort Polk to find an appliance dolly. This was an unexpected delay.

Carolette W. 
Rating:
5.0

Door handle on the inside was broken and the sun visor on the drivers side was broken and hung right in the line of vision when I was driving

Jason L. 
Rating:
5.0

Continue to do what your doing. A 3 day trip with a 5x8 trailer was user friendly, no problems at all. Thanks for your service??

Thomas H. 
Rating:
3.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
1.0

The truck was dirty and smelled like smoke. Took over an hour to get the uhaul because the self checkin was not working. The lady had to totally redo the reservation and start again and then charged me for more insurance than I wanted.

Staci B. 
Rating:
5.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

Tarra W. 
Rating:
5.0

Customer did not leave a comment.

megan S. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Dwain O. 
Rating:
5.0

All went as expected.

james W. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

I was satisfied with my experience, for the most part. I don't know who reads these ratings, but the truck I drove pulled to the right in rough roads. It was a hard pull too. Maybe it needed an alignment, I don't know. I am not a mechanic. It was fine on smoother better maintained highways. But bumpy back roads seemed to make it a little more difficult to control. Overall my experience was great.

Chrystel D. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Open Earlier

Aren H. 
Rating:
2.0

Customer did not leave a comment.

Brandi L. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
3.0

Lady was very helpful with the return. Only problem I was charged another day when it was arranged for an extra day because the pick up location did not have all my equipment that I set reservation for

victor F. 
Rating:
5.0

Location was clean and drop off was easy.

DEREK B. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
3.0

Customer did not leave a comment.

Sharon J. 
Rating:
5.0

Customer did not leave a comment.

Carla M. 
Rating:
5.0

Customer did not leave a comment.

JACK G. 
Rating:
5.0

Nothing

Karen M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
5.0

Very pleasant and friendly

Kermit B. 
Rating:
1.0

The first store call and LIED to me that I couldn't drop the truck off because another uhaul needed the truck at a another location. addition miles. Then the uhaul rep called 3 times asking if I would have the vehicle their 10 for another customer, which I had the truck until 1015. Then due to CONSTRUCTION I had a 2 mile detour which put me over my miles by 3.8 miles which I was charged. Worst experience dealing with uhaul.

Andrew L. 
Rating:
5.0

I will not be using uhaul service again because of the price gouging. I say again this is not the fault of the dealers. It's uhaul and their ridiculous inconsistency in prices.

David B. 
Rating:
4.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

MIKE L. 
Rating:
5.0

Customer did not leave a comment.

Annette D. 
Rating:
3.0

get more trucks, especially smaller ones.

Randell S. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

Annette D. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

This is one of the best locations in the area. I am constantly wowed by the customer service and attention to detail. This is the only place I will rent a U-Haul from in this area. Thank you so much!

NATHANIAL E. 
Rating:
5.0

ALL SERVICES WERE EXCELLENT. THE VEHICLE DROVE NICE AND WAS ECONIMICAL.

Ron W. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
2.0

The lady at the desk was very helpful. But I had to come here for the trailer of my rental, not sure why it couldn't of been moved. Since it was a split pick up location took a long time to to finalize my reservation and the lady was unable to get any help from uhaul rep or support line.

Dennis S. 
Rating:
5.0

Very helpful and accommodating.

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Kylie H. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

clifford C. 
No reviews have been submitted for this location.

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