Customer Reviews for Diana Rowland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Diana Rowland

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Jason L. on

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Door handle on the inside was broken and the sun visor on the drivers side was broken and hung right in the line of vision when I was driving

Thomas H. on

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Continue to do what your doing. A 3 day trip with a 5x8 trailer was user friendly, no problems at all. Thanks for your service??

Jason S. on

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Richard C. on

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Staci B. on

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The truck was dirty and smelled like smoke. Took over an hour to get the uhaul because the self checkin was not working. The lady had to totally redo the reservation and start again and then charged me for more insurance than I wanted.

Amanda W. on

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Tarra W. on

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megan s. on

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William G. on

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Dwain O. on

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james w. on

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All went as expected.

Brad C. on

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Justin P. on

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Jason S. on

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ANTHONY M. on

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GEORGE S. on

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Chrystel D. on

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I was satisfied with my experience, for the most part. I don’t know who reads these ratings, but the truck I drove pulled to the right in rough roads. It was a hard pull too. Maybe it needed an alignment, I don’t know. I am not a mechanic. It was fine on smoother better maintained highways. But bumpy back roads seemed to make it a little more difficult to control. Overall my experience was great.

James C. on

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Aren H. on

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Open Earlier

Brandi L. on

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Luis A. on

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victor F. on

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Lady was very helpful with the return. Only problem I was charged another day when it was arranged for an extra day because the pick up location did not have all my equipment that I set reservation for

DEREK B. on

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Location was clean and drop off was easy.

Daniel L. on

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Sharon J. on

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Carla M. on

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JACK G. on

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Karen M. on

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Nothing

John H. on

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Bradley F. on

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Kermit B. on

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Very pleasant and friendly

Andrew L. on

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The first store call and LIED to me that I couldn't drop the truck off because another uhaul needed the truck at a another location. addition miles. Then the uhaul rep called 3 times asking if I would have the vehicle their 10 for another customer, which I had the truck until 1015. Then due to CONSTRUCTION I had a 2 mile detour which put me over my miles by 3.8 miles which I was charged. Worst experience dealing with uhaul.

David B. on

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I will not be using uhaul service again because of the price gouging. I say again this is not the fault of the dealers. It’s uhaul and their ridiculous inconsistency in prices.

Thomas E. on

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michael w. on

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Kimberly J. on

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MIKE L. on

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Annette D. on

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Randell S. on

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get more trucks, especially smaller ones.

Brandon B. on

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Gary M. on

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Annette D. on

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Kathy B. on

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NATHANIAL E. on

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This is one of the best locations in the area. I am constantly wowed by the customer service and attention to detail. This is the only place I will rent a U-Haul from in this area. Thank you so much!

Ron W. on

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ALL SERVICES WERE EXCELLENT. THE VEHICLE DROVE NICE AND WAS ECONIMICAL.

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John R. on

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Dennis S. on

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The lady at the desk was very helpful. But I had to come here for the trailer of my rental, not sure why it couldn't of been moved. Since it was a split pick up location took a long time to to finalize my reservation and the lady was unable to get any help from uhaul rep or support line.

Cindy M. on

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Very helpful and accommodating.

Paul L. on

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Kylie H. on

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Donna B. on

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Kathy B. on

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clifford c. on

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Kevin B. on

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Adam G. on

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It was very pricey

kelvin t. on

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None

WALTER R. on

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Service is always great at this location.

Kinney H. on

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Everything went very well. I would have liked a van but the 10' truck worked out ok.

DOUGLAS R. on

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WILLIAM D. on

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DEAN W. on

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Had no supplies like furniture pads, appliance dolly, king or queen mattress covers. Poorly stocked.

Michael M. on

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After a wait, the lady finally came out. Wasn't sure if we had the right place but once transaction got started, she was very helpful. I used the UHauls in Humble and found them so nice, clean and helpful. Guess I was spoiled to those.

VICTORIA T. on

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MATTHEW S. on

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Ms. Diana is very professional and courteous. I tell anyone looking for a U-Haul to go to her office. Thank you

Les K. on

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Thomas E. on

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Great Service.

WILLIE H. on

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Nothing All Good

John B. on

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Didn't have my all the equipment I reserved and the equipment that they did have was broken, causing me to take the trailer back and get a replacement from another location.

Amanda S. on

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John M. on

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Ronald W. on

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Very helpful. Very nice. Most impressive lady.