Customer Reviews for Diane's Portable Buildings
(U-Haul Neighborhood Dealer)

197 reviews

6500 Hwy 51 South   Brighton, TN 38011
(Next to Brighton Middle School)

(901) 313-8166

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(901) 313-8166

6500 Hwy 51 South
Brighton, TN 38011
(Next to Brighton Middle School)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The online reservation process is completely misleading. My husband reserved a trailer at the Millington location and they didn't have it when he arrived. He had to drive 20-30 more minutes in the oppose direction to Brighton. We had movers waiting and it out us back at least an hour. I called to speak with them about this and the manager said that someone was supposed to call him but that the reservation was only a “preference” not a guarantee. I said it's not at all clear on the website and that's no way to do business. Even though no one called him, the manager said it wasn't a failure on u-haul's part. Absurd.

David M. 
Rating:
4.0

Customer did not leave a comment.

PATSY W. 
Rating:
5.0

Very nice place. My U-haul was clean and ready to go!!

Melvin V. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

When we arrived to pick up the truck the cost was almost double what we had been quoted at another location and the owner could not give a legitimate reason why he was almost $200.00 more expensive. We had to have the uhaul that night so we were unable to back out and find another truck.

TIm J. 
Rating:
5.0

Customer did not leave a comment.

Jimmy Y. 
Rating:
5.0

Customer did not leave a comment.

Doug R. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Joe was exceptional and very helpful. He made sure I was securely hooked up and all lights worked before I pulled away. Very friendly and professional.

DONNA M. 
Rating:
5.0

A great place to do business

ROGER R. 
Rating:
2.0

I fell I was charged to.much money I had the uhaul for less then 7 hours and the day before I was supposed to pick it up I received a call tell me the place were I had the appointment set for did not have mine so I had to drive a total of 50 miles out of my was to go pick the rental up pickup time was 7:30am and I returned it by 2:30 pm the same day

Terry S. 
Rating:
5.0

The available locations for my needs were not received

BRANDON L. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
4.0

Customer did not leave a comment.

Dale S. 
Rating:
4.0

Customer did not leave a comment.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

THEODORE B. 
Rating:
4.0

More lot lighting is needed when returning equipment at night.

JOHNNIE P. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

herbert K. 
Rating:
5.0

Have trucks ready. Have key available for customer if you say it will be there. Have someone available that can help when needed. Drop off was another issue. I was told I had driven 20,000 miles and could not return the truck in the app as I was told to do. I never saw the moving pads I reserved. The truck was great, customer service was horrible.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

EDDIE B. 
Rating:
5.0

Customer did not leave a comment.

Theodore B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

MICKEY H. 
Rating:
3.0

Customer did not leave a comment.

Jaqualia B. 
Rating:
5.0

N/A

Gaylon C. 
Rating:
5.0

Great location in Brighton, easy access to Hwy 51 S. Customer Service is outstanding. I plan on using them again soon. Serious, down home, easy check-in and out. Yep, outstanding customer service.

Larrick J. 
Rating:
5.0

Customer did not leave a comment.

Theodore B. 
Rating:
5.0

Customer did not leave a comment.

deborah L. 
Rating:
5.0

Customer did not leave a comment.

Johnny K. 
Rating:
4.0

Customer did not leave a comment.

judy W. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

No improvements needed. I received more information from this location when I called in 5 minutes as opposed to talking with 2 other locations in a different county over a period of 3 days. Joe was extremely helpful and eager to answer any questions. Will definitely refer this location to others.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

Clinton V. 
Rating:
5.0

The location was fine but returning the trailer was a BITCH. The website didn't not show we even rented anything. So we logged on as a non customer and entered the order number. It did bring up something but it still didn't give us the stuff to take pictures and return it. It was getting dark and we had to leave it without saying it was returned. I worried all night that someone would steel it. We did call customer service but nothing worked. They could not offer any other help. I asked for a supervisor and they put me on hold and 30 minutes later no one came to the phone. I ended up hanging up. The entire situation I was on the phone for 1 1/2 hours and still not resolved. I will NOT ever rent from them again.

James C. 
Rating:
5.0

Customer did not leave a comment.

CARL N. 
Rating:
4.0

The trailer was missing bolts. I had to purchase almost $14 worth of grade 8 bolts and nuts to repair the trailer while I was hauling my furniture.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Beaetta G. 
Rating:
5.0

Customer did not leave a comment.

Theodore B. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
4.0

We used mobile pick up as we were picking up the truck prior to the opening of the location. There was an interruption in completing the process due to either the app being glitchy or spotty cell service. Online chat assistance and a phone call didn't help and finally the app “caught up” so we were able to complete the pick up. The delay added about 15 minutes to our pick up time so it was not terrible.

James C. 
Rating:
4.0

There was no one there to help uds

Brandy C. 
Rating:
3.0

Price was higher than when reserved on line.

John E. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

james F. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
1.0

Someone dropped the ball on this return. I received 2 "courtesy calls" from these people, which I did not need,telling me when the truck was due back. As if I was not responsible enough to know when the truck was due back. When my son returned the truck at 4PM he told the man the truck was not due back until Wed. AT that time the man laughed in his face and called him a liar. My wife manages a large apt. community in McComb, Ms and places U-Haul moving brocheurs in the move-in folders however, this will change.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Ethan S. 
Rating:
2.0

Promised one location but had to drive 30 minutes to another. Experience not good.

George T. 
Rating:
4.0

Mileage chart indicated overage. I disagree due to way route was determined. Your locations were great. Not happy with procedure for distance.

Jeiiie P. 
Rating:
5.0

Customer did not leave a comment.

Ben H. 
Rating:
5.0

Outstand on the hook-up end.

Robert D. 
Rating:
5.0

No improvements needed

willie S. 
Rating:
5.0

keep up the good work

steve N. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

Nothing

Cynthia J. 
Rating:
5.0

Customer did not leave a comment.

Lucianne S. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Cynthia N. 
Rating:
5.0

Customer did not leave a comment.

Jacquita S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

I did not receive a call 24 hours prior to pick-up, and was out of a U-Haul because the one I reserved almost a month prior was scheduled to be picked up by another lady. Luckily she no longer needed it, but that is in-excusable due to the fact that I may not have had one at all, even though I made my reservation way in advance. I am very disappointed and will not continue to use U-Haul services moving forward based on this experience, and the horrible communication and commitment to your customers.

Megan M. 
Rating:
5.0

Customer did not leave a comment.

paul M. 
Rating:
5.0

Joe is a very nice businessman. I would do business with him again if needed.

Jacquita S. 
Rating:
2.0

Truck had too much slack in steering, also pulled to the right. Made Driving 460 miles, a miserable experience!

Morris B. 
Rating:
3.0

Location was closed at time of drop off but the signs and directions were easy to locate and understand.

Ben A. 
Rating:
5.0

Give more mileage bc thats how yall make money giving less mileage

CRYSTAL B. 
Rating:
5.0

Joe was so helpful!

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

elaine F. 
Rating:
4.0

Customer did not leave a comment.

kerry P. 
Rating:
5.0

Customer did not leave a comment.

christopher D. 
Rating:
5.0

Friendly and expert service. Will rent from this location again.

Donna M. 
Rating:
3.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Fortunately, I haven't had to rent moving equipment very often, but I will always use Diane's Portable Buildings. Joe is always professional and puts his customers needs first!!!

david Q. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

richard L. 
Rating:
4.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

None

david C. 
Rating:
2.0

I reserved my uhaul almost a week in advance down the street from where I was using it and got a call the day before the move that it was no longer available. Granted, the woman definitely helped me out with a bigger truck for the same price and extra miles, but I had to drive a good 60 mile round trip to get the vehicle and get it back to where we were using it. Experience was fine, just frustrating that it was so inconvenient.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

LISA F. 
Rating:
4.0

Make sure the fucking taillights don't fall out due to them missing essential screws!!!!

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Sandra K. 
Rating:
5.0

Joe is great!!!

Mike D. 
Rating:
5.0

You're people did a great job keep up the good work thanks

gary P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Very clean and professional atmosphere. was very pleased with this location. was treated like a customer here. my hat off to this professional u haul dealership. would recommend him anytime..

robin S. 
Rating:
5.0

Customer did not leave a comment.

Donnie C. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Great customer service, helpful, and professional. I recommend them for sure!!

Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Very friendly staff

Roger G. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
No reviews have been submitted for this location.

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