Customer Reviews for Diane's Portable Buildings

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Diane's Portable Buildings

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MICHAEL D.
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MICKEY H.
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Jaqualia B.
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Gaylon C.
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N/A

Larrick J.
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Great location in Brighton, easy access to Hwy 51 S. Customer Service is outstanding. I plan on using them again soon. Serious, down home, easy check-in and out. Yep, outstanding customer service.

Theodore B.
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deborah L.
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Johnny K.
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judy W.
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MARK K.
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Bryan H.
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No improvements needed. I received more information from this location when I called in 5 minutes as opposed to talking with 2 other locations in a different county over a period of 3 days. Joe was extremely helpful and eager to answer any questions. Will definitely refer this location to others.

Clinton V.
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James C.
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The location was fine but returning the trailer was a BITCH. The website didn't not show we even rented anything. So we logged on as a non customer and entered the order number. It did bring up something but it still didn't give us the stuff to take pictures and return it. It was getting dark and we had to leave it without saying it was returned. I worried all night that someone would steel it. We did call customer service but nothing worked. They could not offer any other help. I asked for a supervisor and they put me on hold and 30 minutes later no one came to the phone. I ended up hanging up. The entire situation I was on the phone for 1 1/2 hours and still not resolved. I will NOT ever rent from them again.

CARL N.
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RICHARD R.
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The trailer was missing bolts. I had to purchase almost $14 worth of grade 8 bolts and nuts to repair the trailer while I was hauling my furniture.

Beaetta G.
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Theodore B.
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Gregory S.
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Susan P.
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James C.
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We used mobile pick up as we were picking up the truck prior to the opening of the location. There was an interruption in completing the process due to either the app being glitchy or spotty cell service. Online chat assistance and a phone call didn't help and finally the app “caught up” so we were able to complete the pick up. The delay added about 15 minutes to our pick up time so it was not terrible.

Brandy C.
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There was no one there to help uds

John E.
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Price was higher than when reserved on line.

Robert C.
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james F.
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David A.
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Michael J.
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Someone dropped the ball on this return. I received 2 "courtesy calls" from these people, which I did not need,telling me when the truck was due back. As if I was not responsible enough to know when the truck was due back. When my son returned the truck at 4PM he told the man the truck was not due back until Wed. AT that time the man laughed in his face and called him a liar. My wife manages a large apt. community in McComb, Ms and places U-Haul moving brocheurs in the move-in folders however, this will change.

Ethan S.
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Customer did not leave a comment.

George T.
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Promised one location but had to drive 30 minutes to another. Experience not good.

Jeiiie P.
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Mileage chart indicated overage. I disagree due to way route was determined. Your locations were great. Not happy with procedure for distance.

Ben H.
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Robert D.
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Outstand on the hook-up end.

willie S.
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No improvements needed

steve N.
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keep up the good work

ANGELA B.
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Cynthia J.
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Nothing

Lucianne S.
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Michael L.
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Cynthia N.
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Jacquita S.
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WILLIAM V.
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Megan M.
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I did not receive a call 24 hours prior to pick-up, and was out of a U-Haul because the one I reserved almost a month prior was scheduled to be picked up by another lady. Luckily she no longer needed it, but that is in-excusable due to the fact that I may not have had one at all, even though I made my reservation way in advance. I am very disappointed and will not continue to use U-Haul services moving forward based on this experience, and the horrible communication and commitment to your customers.

paul M.
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Jacquita S.
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Joe is a very nice businessman. I would do business with him again if needed.

Morris B.
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Truck had too much slack in steering, also pulled to the right. Made Driving 460 miles, a miserable experience!

Ben A.
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Location was closed at time of drop off but the signs and directions were easy to locate and understand.

CRYSTAL B.
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Give more mileage bc thats how yall make money giving less mileage

Christopher S.
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Joe was so helpful!

elaine F.
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kerry P.
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christopher D.
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Donna M.
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Friendly and expert service. Will rent from this location again.

Jessica A.
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david Q.
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Fortunately, I haven't had to rent moving equipment very often, but I will always use Diane's Portable Buildings. Joe is always professional and puts his customers needs first!!!

Richard V.
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richard L.
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Wayne H.
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Richard V.
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david C.
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None

Sarah A.
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I reserved my uhaul almost a week in advance down the street from where I was using it and got a call the day before the move that it was no longer available. Granted, the woman definitely helped me out with a bigger truck for the same price and extra miles, but I had to drive a good 60 mile round trip to get the vehicle and get it back to where we were using it. Experience was fine, just frustrating that it was so inconvenient.

LISA F.
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Michael H.
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Make sure the fucking taillights don't fall out due to them missing essential screws!!!!

Sandra K.
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Mike D.
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Joe is great!!!

gary P.
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You're people did a great job keep up the good work thanks

DANIEL A.
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Christopher B.
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robin S.
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Very clean and professional atmosphere. was very pleased with this location. was treated like a customer here. my hat off to this professional u haul dealership. would recommend him anytime..

Donnie C.
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Ashley K.
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Gary A.
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Great customer service, helpful, and professional. I recommend them for sure!!

BRIAN T.
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James H.
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Roger G.
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Very friendly staff

Joe P.
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Jeff D.
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RODNEY M.
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PHYLLIS S.
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Kitty M.
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candy H.
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tabitha G.
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Roger G.
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Great customer service. Very friendly staff and equipment was clean and in great shape. Would use them again.

Randall D.
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Joe P.
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Elvis P.
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No one was there when I dropped it off

ALISA H.
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I did the 24 hr self check in

Beth Z.
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Very welcoming and friendly.

Paul M.
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Extra customer

Larry D.
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The attendant did a great job of answering questions for me and giving me instructions on using the equipment.

Patrick D.
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David M.
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Joe P.
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Rusty P.
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Right side tail light was not working and no way to change the bulb on this trailer.

Dortha B.
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extra nice and friendly. wonderful to do business with. In person and on phone.

Marilyn B.
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Customer did not leave a comment.

JOSEPH A.
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The owner Joe took care of the trailer I returned while also taking care of another customer. He is good at multi-tasking.

Carrie H.
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Keep Joe there very nice and personable. I will recommend Joe next time I know some one has to move

Brandon C.
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Lee B.
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The owner was awesome. Mr. Joe was very nice, professional and went out of way to accommodate me. I will definitely rent from him again.

tina W.
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No reviews have been submitted for this location.

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