Customer Reviews for Diane's Portable Buildings
(U-Haul Neighborhood Dealer)

255 reviews

6500 Hwy 51 South   Brighton, TN 38011
(Located in the BCI Warehouse Complex)

(901) 313-8166

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(901) 313-8166

6500 Hwy 51 South
Brighton, TN 38011
(Located in the BCI Warehouse Complex)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Easiest pickup and drop off!

Bette C 
Rating:
5.0

Everything was beautiful 😊 thank you so much

Anita C 
Rating:
5.0

Customer did not leave a comment.

Randal M 
Rating:
5.0

Customer did not leave a comment.

Larry O 
Rating:
5.0

Customer did not leave a comment.

constance c 
Rating:
3.0

Parking area was small. Other than that is was fine.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Patricia T 
Rating:
5.0

Customer did not leave a comment.

Daniel J 
Rating:
5.0

Nothing needs to change. Good experience.

Ken W 
Rating:
5.0

Customer did not leave a comment.

Robbie C 
Rating:
5.0

Customer did not leave a comment.

Brenda H 
Rating:
5.0

Customer did not leave a comment.

joe p 
Rating:
5.0

Customer did not leave a comment.

Katrena T 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Excellent service

RONALD M 
Rating:
3.0

I feel like I was overcharged because I rented the uhaul an extra day and I don’t believe I drove over 50 miles.

lakeasha B 
Rating:
5.0

Great customer service at this location. 5 stars

stephen t 
Rating:
5.0

Customer did not leave a comment.

Aubrey J 
Rating:
5.0

Customer did not leave a comment.

Coleman L 
Rating:
5.0

Customer did not leave a comment.

LATOYA P 
Rating:
5.0

All good...

Coleman L 
Rating:
5.0

Customer did not leave a comment.

gary k 
Rating:
5.0

Customer did not leave a comment.

Nathaniel P 
Rating:
3.0

The truck I picked up ended up needing a fuel pump and the trailer wasn’t hooked up to power and the wiring harness had to be replaced bc the left blinker and brake light didn’t work. Had to wait over 2 hours to get a new truck and harness fixed at a different location. Was out a total of 5 hours behind schedule to get on road to move out of state.

Brenda H 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

No comment

charles w 
Rating:
5.0

Did not have an issue with drop off. Easy process for drop off

ARTHUR G 
Rating:
5.0

Quick and clean. Great service.

Joshua M 
Rating:
5.0

Customer did not leave a comment.

JULIE S 
Rating:
5.0

Customer did not leave a comment.

Pam B 
Rating:
5.0

Customer did not leave a comment.

DWAIN N 
Rating:
5.0

Outstanding, courteous service.

Ernesto B 
Rating:
2.0

The location service on the App kept telling us we were not at the 6500 address, so we were unable to complete the online rental process. We ended having to drive up the street near the old daycare to get the App to verify our location to start the checkout process. Wasted 50 minutes of our time; which was a horrible experience.

Maurice D 
Rating:
5.0

Customer did not leave a comment.

THEODORE B 
Rating:
5.0

There’s damage to the vehicle (missing trim and damaged wiper blades) that was not apparent at time of rental. Return location attempted to charge for damages.

Gene B 
Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
3.0

Make sure all tires are tightened and aired up and make sure air bags are deployable for customer safety.

Stephen H 
Rating:
5.0

Joe was really helpful, and I had a wonder

William J 
Rating:
3.0

Customer did not leave a comment.

Joshua B 
Rating:
1.0

Not overcharge them and extra $99 to drop it off

Michael W 
Rating:
5.0

Customer did not leave a comment.

Patrick L 
Rating:
5.0

I paid for a utility dolly, but instead there was a small dolly on the truck that said if I used it, it would cost $7.00. I did not use, nor did I get a utility dolly that I paid for.

JAMES G 
Rating:
5.0

Excellent customer service

McGraff H 
Rating:
5.0

Joe is a pleasure to do business with as he goes the extra mile to get you on the move

Barry F 
Rating:
3.0

There were no operable running lights on the trailer. He knew this, told us to just be careful, he said they did work and it must be a blown fuse. Then said have a safe trip and walked away. I did ask if it would be ok and that was his response. They need to update their current location online. They are NOT next to the middle/high schools in Brighton TN. Luckily we were familiar with the area. Other than this is was easy peasy.

Cory f 
Rating:
3.0

Customer did not leave a comment.

Jennifer B 
Rating:
5.0

Customer did not leave a comment.

Timothy M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM U 
Rating:
5.0

Customer did not leave a comment.

RUSSELL O 
Rating:
5.0

Nothing. They were very enjoyable to work with.

James D 
Rating:
5.0

Great customer service!

JUSTIN F 
Rating:
5.0

Joe was incredibly helpful when my online registration for a truck was somehow cancelled. He set us up quickly and efficiently. Super great service.

Rebecca H 
Rating:
5.0

Great customer service and joe was real friendly

CHAD S 
Rating:
5.0

Mr. Joe was very Nice Calm and very Professional.

Larry S 
Rating:
5.0

Joe was very helpful and accommodating to us. There is nothing to improve. Keep up the great work.

JUDY L 
Rating:
3.0

Customer did not leave a comment.

Donna M 
Rating:
5.0

Customer did not leave a comment.

Carol H 
Rating:
5.0

Customer did not leave a comment.

Katie J 
Rating:
4.0

The online reservation process is completely misleading. My husband reserved a trailer at the Millington location and they didn’t have it when he arrived. He had to drive 20-30 more minutes in the oppose direction to Brighton. We had movers waiting and it out us back at least an hour. I called to speak with them about this and the manager said that someone was supposed to call him but that the reservation was only a “preference” not a guarantee. I said it’s not at all clear on the website and that’s no way to do business. Even though no one called him, the manager said it wasn’t a failure on u-haul’s part. Absurd.

David M 
Rating:
4.0

Customer did not leave a comment.

PATSY W 
Rating:
5.0

Very nice place. My U-haul was clean and ready to go!!

Melvin V 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
3.0

When we arrived to pick up the truck the cost was almost double what we had been quoted at another location and the owner could not give a legitimate reason why he was almost $200.00 more expensive. We had to have the uhaul that night so we were unable to back out and find another truck.

TIm J 
Rating:
5.0

Customer did not leave a comment.

Jimmy Y 
Rating:
5.0

Customer did not leave a comment.

Doug R 
Rating:
5.0

Customer did not leave a comment.

Kevin P 
Rating:
5.0

Joe was exceptional and very helpful. He made sure I was securely hooked up and all lights worked before I pulled away. Very friendly and professional.

DONNA M 
Rating:
5.0

A great place to do business

ROGER R 
Rating:
2.0

I fell I was charged to.much money I had the uhaul for less then 7 hours and the day before I was supposed to pick it up I received a call tell me the place were I had the appointment set for did not have mine so I had to drive a total of 50 miles out of my was to go pick the rental up pickup time was 7:30am and I returned it by 2:30 pm the same day

Terry S 
Rating:
5.0

The available locations for my needs were not received

BRANDON L 
Rating:
5.0

Customer did not leave a comment.

MARK B 
Rating:
5.0

Customer did not leave a comment.

STEVEN C 
Rating:
4.0

Customer did not leave a comment.

Dale S 
Rating:
4.0

Customer did not leave a comment.

MARK J 
Rating:
5.0

Customer did not leave a comment.

THEODORE B 
Rating:
4.0

More lot lighting is needed when returning equipment at night.

JOHNNIE P 
Rating:
5.0

Customer did not leave a comment.

LINDA S 
Rating:
5.0

Customer did not leave a comment.

herbert k 
Rating:
5.0

Have trucks ready. Have key available for customer if you say it will be there. Have someone available that can help when needed. Drop off was another issue. I was told I had driven 20,000 miles and could not return the truck in the app as I was told to do. I never saw the moving pads I reserved. The truck was great, customer service was horrible.

Bryan S 
Rating:
5.0

Customer did not leave a comment.

EDDIE B 
Rating:
5.0

Customer did not leave a comment.

Theodore B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

MICKEY H 
Rating:
3.0

Customer did not leave a comment.

Jaqualia B 
Rating:
5.0

N/A

Gaylon C 
Rating:
5.0

Great location in Brighton, easy access to Hwy 51 S. Customer Service is outstanding. I plan on using them again soon. Serious, down home, easy check-in and out. Yep, outstanding customer service.

Larrick J 
Rating:
5.0

Customer did not leave a comment.

Theodore B 
Rating:
5.0

Customer did not leave a comment.

deborah l 
Rating:
5.0

Customer did not leave a comment.

Johnny K 
Rating:
4.0

Customer did not leave a comment.

judy w 
Rating:
5.0

Customer did not leave a comment.

MARK K 
Rating:
5.0

No improvements needed. I received more information from this location when I called in 5 minutes as opposed to talking with 2 other locations in a different county over a period of 3 days. Joe was extremely helpful and eager to answer any questions. Will definitely refer this location to others.

Bryan H 
Rating:
5.0

Customer did not leave a comment.

Clinton V 
Rating:
5.0

The location was fine but returning the trailer was a BITCH. The website didn’t not show we even rented anything. So we logged on as a non customer and entered the order number. It did bring up something but it still didn’t give us the stuff to take pictures and return it. It was getting dark and we had to leave it without saying it was returned. I worried all night that someone would steel it. We did call customer service but nothing worked. They could not offer any other help. I asked for a supervisor and they put me on hold and 30 minutes later no one came to the phone. I ended up hanging up. The entire situation I was on the phone for 1 1/2 hours and still not resolved. I will NOT ever rent from them again.

James C 
Rating:
5.0

Customer did not leave a comment.

CARL N 
Rating:
4.0

The trailer was missing bolts. I had to purchase almost $14 worth of grade 8 bolts and nuts to repair the trailer while I was hauling my furniture.

RICHARD R 
Rating:
5.0

Customer did not leave a comment.

Beaetta G 
Rating:
5.0

Customer did not leave a comment.

Theodore B 
Rating:
5.0

Customer did not leave a comment.

Gregory S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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