Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a bald tire on the auto carrier that we verbally mentioned but did not write down. Our mistake.
LEAH D
Rating:
5.0
Customer did not leave a comment.
James B
Rating:
5.0
This guy was friendly and courteous.
Larry C
Rating:
2.0
I was overcharged for the services. Actually paid over $30 over what I should’ve been charged
SAUNDRA W
Rating:
5.0
Customer did not leave a comment.
SUNDI D
Rating:
5.0
Easy access for drop off and wonderful staff
Lori S
Rating:
4.0
Customer did not leave a comment.
ROBERT L
Rating:
3.0
Customer did not leave a comment.
Robert L
Rating:
5.0
Customer did not leave a comment.
Mckaiely W
Rating:
5.0
Customer did not leave a comment.
JOSEPH W
Rating:
5.0
Customer did not leave a comment.
Brandy J
Rating:
5.0
Customer did not leave a comment.
PATRICK M
Rating:
5.0
Customer did not leave a comment.
JANET H
Rating:
5.0
Great service.
RICHARD S
Rating:
5.0
Customer did not leave a comment.
WILFORD F
Rating:
4.0
Customer did not leave a comment.
JEFFREY W
Rating:
5.0
Customer did not leave a comment.
ANGELICA B
Rating:
5.0
Nothing
CHRISTOPHER P
Rating:
4.0
Customer did not leave a comment.
JERRY R
Rating:
5.0
Customer did not leave a comment.
dana j
Rating:
3.0
Customer did not leave a comment.
WAYNE H
Rating:
5.0
Customer did not leave a comment.
DOROTHY A
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER R
Rating:
5.0
The nice man was wonderful, very respectful and caring. My mom and niece fell in love with his puppy, super sweet! ThankYou! -
Shakendria A
Rating:
5.0
Customer did not leave a comment.
DARRELL H
Rating:
5.0
Customer did not leave a comment.
CORY V
Rating:
5.0
Consummate professional! Efficiency at its finest!
WILLIAM H
Rating:
5.0
Customer did not leave a comment.
Justin F
Rating:
5.0
Good customer service
MCGRAFF H
Rating:
3.0
Customer did not leave a comment.
ALEX E
Rating:
5.0
Joe was very accommodating and wen above & beyond.
TONI M
Rating:
5.0
Customer did not leave a comment.
MARGUERITE A
Rating:
5.0
Customer did not leave a comment.
CHAD B
Rating:
5.0
Customer did not leave a comment.
TRISHA K
Rating:
5.0
Customer did not leave a comment.
PHILLIP F
Rating:
5.0
Customer did not leave a comment.
STEVEN A
Rating:
5.0
Customer did not leave a comment.
Kanisha S
Rating:
4.0
Customer did not leave a comment.
EDDIE B
Rating:
5.0
The only problem was when I typed U-Haul into my GPS it sent me to a closed location and then an empty lot before getting to the drop off location.
Robert M
Rating:
5.0
Customer did not leave a comment.
Dora C
Rating:
5.0
Easiest pickup and drop off!
Bette C
Rating:
5.0
Everything was beautiful 😊 thank you so much
Anita C
Rating:
5.0
Customer did not leave a comment.
Randal M
Rating:
5.0
Customer did not leave a comment.
Larry O
Rating:
5.0
Customer did not leave a comment.
constance c
Rating:
3.0
Parking area was small. Other than that is was fine.
Michael R
Rating:
5.0
Customer did not leave a comment.
Patricia T
Rating:
5.0
Customer did not leave a comment.
Daniel J
Rating:
5.0
Nothing needs to change. Good experience.
Ken W
Rating:
5.0
Customer did not leave a comment.
Robbie C
Rating:
5.0
Customer did not leave a comment.
Brenda H
Rating:
5.0
Customer did not leave a comment.
joe p
Rating:
5.0
Customer did not leave a comment.
Katrena T
Rating:
5.0
Customer did not leave a comment.
Brian S
Rating:
5.0
Excellent service
RONALD M
Rating:
3.0
I feel like I was overcharged because I rented the uhaul an extra day and I don’t believe I drove over 50 miles.
lakeasha B
Rating:
5.0
Great customer service at this location. 5 stars
stephen t
Rating:
5.0
Customer did not leave a comment.
Aubrey J
Rating:
5.0
Customer did not leave a comment.
Coleman L
Rating:
5.0
Customer did not leave a comment.
LATOYA P
Rating:
5.0
All good...
Coleman L
Rating:
5.0
Customer did not leave a comment.
gary k
Rating:
5.0
Customer did not leave a comment.
Nathaniel P
Rating:
3.0
The truck I picked up ended up needing a fuel pump and the trailer wasn’t hooked up to power and the wiring harness had to be replaced bc the left blinker and brake light didn’t work. Had to wait over 2 hours to get a new truck and harness fixed at a different location. Was out a total of 5 hours behind schedule to get on road to move out of state.
Brenda H
Rating:
5.0
Customer did not leave a comment.
Robert C
Rating:
5.0
No comment
charles w
Rating:
5.0
Did not have an issue with drop off. Easy process for drop off
ARTHUR G
Rating:
5.0
Quick and clean. Great service.
Joshua M
Rating:
5.0
Customer did not leave a comment.
JULIE S
Rating:
5.0
Customer did not leave a comment.
Pam B
Rating:
5.0
Customer did not leave a comment.
DWAIN N
Rating:
5.0
Outstanding, courteous service.
Ernesto B
Rating:
2.0
The location service on the App kept telling us we were not at the 6500 address, so we were unable to complete the online rental process. We ended having to drive up the street near the old daycare to get the App to verify our location to start the checkout process. Wasted 50 minutes of our time; which was a horrible experience.
Maurice D
Rating:
5.0
Customer did not leave a comment.
THEODORE B
Rating:
5.0
There’s damage to the vehicle (missing trim and damaged wiper blades) that was not apparent at time of rental. Return location attempted to charge for damages.
Gene B
Rating:
5.0
Customer did not leave a comment.
Stephen M
Rating:
3.0
Make sure all tires are tightened and aired up and make sure air bags are deployable for customer safety.
Stephen H
Rating:
5.0
Joe was really helpful, and I had a wonder
William J
Rating:
3.0
Customer did not leave a comment.
Joshua B
Rating:
1.0
Not overcharge them and extra $99 to drop it off
Michael W
Rating:
5.0
Customer did not leave a comment.
Patrick L
Rating:
5.0
I paid for a utility dolly, but instead there was a small dolly on the truck that said if I used it, it would cost $7.00. I did not use, nor did I get a utility dolly that I paid for.
JAMES G
Rating:
5.0
Excellent customer service
McGraff H
Rating:
5.0
Joe is a pleasure to do business with as he goes the extra mile to get you on the move
Barry F
Rating:
3.0
There were no operable running lights on the trailer. He knew this, told us to just be careful, he said they did work and it must be a blown fuse. Then said have a safe trip and walked away. I did ask if it would be ok and that was his response. They need to update their current location online. They are NOT next to the middle/high schools in Brighton TN. Luckily we were familiar with the area. Other than this is was easy peasy.
Cory f
Rating:
3.0
Customer did not leave a comment.
Jennifer B
Rating:
5.0
Customer did not leave a comment.
Timothy M
Rating:
5.0
Customer did not leave a comment.
WILLIAM U
Rating:
5.0
Customer did not leave a comment.
RUSSELL O
Rating:
5.0
Nothing. They were very enjoyable to work with.
James D
Rating:
5.0
Great customer service!
JUSTIN F
Rating:
5.0
Joe was incredibly helpful when my online registration for a truck was somehow cancelled. He set us up quickly and efficiently. Super great service.
Rebecca H
Rating:
5.0
Great customer service and joe was real friendly
CHAD S
Rating:
5.0
Mr. Joe was very Nice Calm and very Professional.
Larry S
Rating:
5.0
Joe was very helpful and accommodating to us. There is nothing to improve. Keep up the great work.
