Customer did not leave a comment.Timothy R.
Customer Reviews for Dillon Road Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only complaint I have was the anxiety I had about the guarantee or lack there of for my truck rental on the day of my move. There were no back up trucks or trailers and it was very intense no knowing if I would have a truck. I think you could invest in more trucks for the busy season so that your customers have the necessary support! I would have paid more to KNOW that I had a truck for me. Otherwise, a great experience!!LAUREN W.
Customer did not leave a comment.Douglas L.
On return, app would let me take a photo but not attach it. This prevented me from doing an after hours return via the app.Scott K.
Great customer service.Alex S.
The cabin of the truck smelled of smoke when I took the truck. It probably just needed a better cleaning.JONATHAN K.
Nice experience overall. Tried to rent a auto trailer however confusing online info regarding the vehicle match to a trailer caused a expensive repercussion last minute.Jeffery G.
Customer did not leave a comment.Hannah J.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.HEATHER H.
Customer did not leave a comment.Renatta P.
Great customer service!Anna T.
Have vehicles equipped with USB ports or lightening cables.KATHRYN S.
Great and helpful assistance from the front desk! Thanks again!KENNETH J.
When I turned the truck back in I let them know it leaks terribly in the rain and ruined an upholstered dining chair of mine (they were not surprised), the blankets were not usable as they were filthy, dusty and smelled like horses, and the gas guage indicator on the document telling you how much gas to put in causes you to overfill by a lot.Alicia D.
Customer did not leave a comment.Shing Kit W.
Excellent and Friendly service!!DEAN L.
They didn't have the blankets I ordered in already so I had to drive all the way back to get them. They also tried to charge me for them again.Yisrael L.
Customer did not leave a comment.DONALDB M.
Customer did not leave a comment.Alexander L.
Customer did not leave a comment.LISA P.
Customer did not leave a comment.Kayla L.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Sebastien B.
Customer did not leave a comment.SETH Z.
Customer did not leave a comment.SILVIO F.
Customer did not leave a comment.TY H.
The equipment was clean, and the place we picked the truck up from was helpful, friendly, and even gave us a hand truck early so we could stage our furniture in the garage. They were phenomenal! As far as equipment, on our trip from Colorado to Wichita ks, we spent several hundred miles in the rain. The cab of the truck leaked like a sieve and a lot of water drenched us for hours, soaking us and the seats in very cold water. Water also got into the main truck body and many of our boxes (and important documents) were destroyed. The truck also had trouble running in the rain, and even died at one point and we had to pull off the highway when the engine stopped. The place we dropped the truck off was not helpful and simply said they would let the 3rd party maintainer know there was an issue.Andrew O.
As I moved in the rain the mothers attic was leaking and all the boxes I the attic and two of my mattress got wet due to the leak. Not something you expect when using an enclosed truck.MATTHEW Y.
The customer service level at Dillon Storage is remarkably great! Both employees were very helpful and had a great attitude. I am always thankful for those who work so early on a weekend (a holiday weekend as well) and are so friendly & positive. Dillon Storage has great trucks - mine was especially clean and well maintained. Thanks!!JASON W.
Customer did not leave a comment.Nathalie K.
Friendly and helpful. Fair price. Thank you.Shawn B.
Customer did not leave a comment.MICHELE P.
This was an excellent experience. Service at the facility was friendly, helpful, and prompt. The web interface was great, made everything convenient and easy. Equipment was perfect. Only thing that would have been nice would have been an email on the day of return with return instructionsTom H.
Customer did not leave a comment.BRYAN B.
Customer did not leave a comment.CALLA L.
It all was good. Staff was pleasant to deal with. Paperwork and Trailer Hookup was smooth and quick.Larry M.
This location was fine. My issues are with the "return by phone" process. The return link and accessing my reservation through a mobile web interface wouldn't work. I tried four different browsers and none would "find my location". I had to download the U-Haul app, which was only marginally better, but finally enabled me to "return my rental". This particular U-Haul location had poor cell reception for my carrier, which further complicated and protracted the return process. It should not take 20+ minutes to return a rental.Laura P.
Clean up corporate headquarters to make their jobs easier.MIREK M.
Customer did not leave a comment.Gregory C.
Better notify the customer if equipment will be picked up at a different location.Ben H.
There were already 2 very large uhaul trucks parked at this location when we dropped off. It took us nearly 30 minutes of maneuvering to get our truck parked there as well.Gregory J.
Kelley has great customer service.Emily W.
Customer did not leave a comment.ZACHARY B.
Customer did not leave a comment.William W.
Not many trailer in northern CO. Thanks for having one available.Russell J.
We did an after hours drop off. Online process was easy and we were done within 15 min.Jeremiah C.
Customer did not leave a comment.GARY S.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.WELDON M.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.Hunter H.
Not much space for after hours drop off, Internet connection was poor and took extra time or self check in process.Jennifer W.
Trknowledgeable. On time with supplies loaded just as requested. Office staff was friendly and knowledgable. I strongly recommend this Uhaul location.Mark L.
Great experience! Easy to rent and the staff at this location are very friendly!Rebecca K.
Customer did not leave a comment.JOSEPH L.
Customer did not leave a comment.Juan Jose N.
Customer did not leave a comment.derek P.
Provide better customer service throughout. First off, reservations don't mean a damn thing and there is little motivation to help rectify issues. There was no attempt to go above and beyond to help when reserving a truck and towing equipment was not available. It took constant and continued badgering to get equipment lined up after several of my reservations were canceled by the company. Add this to the constant waiting on hold for hours upon hours to speak with someone Then, once I arrived at my destination, the truck was stolen and again, I was on hold for hours and passed back and forth between departments with really no sense of urgency to help me out or communication on what I needed to do let alone providing any help. It took me calling and calling to eventually find a rep, Stephen, whom actually helped do something about my problems and issues. Aside from Stephen calling about the equipment, not one person, manager or otherwise, contacted me to check in or help recover the vehicle or help me in any way.Jeremy K.
Customer did not leave a comment.DANIEL B.
Excellent Customer ServiceKimberly F.
The woman who helped us was super friendlyErik B.
Customer did not leave a comment.Paul S.
Return was fast and easy!Jonathan L.
Customer did not leave a comment.derek P.
Customer did not leave a comment.Julie T.
Customer did not leave a comment.Dom K.
Customer did not leave a comment.Greger G.
A little disappointed in the condition of the truck. It was a truck that has been in the fleet for a while. High mileage and the exterior of the truck had quite a few dings in it. The truck did work fine for my short move.Stanley Y.
Customer did not leave a comment.Emily H.
Customer did not leave a comment.Benjamin M.
Everyone was very friendly and helpful. The storage location was busy that day and I felt like I got outstanding service. Highly recommended!GERALD R.
Everything was so easy! The van was clean and in great condition. The price was fair and customer service fantastic!Kerry K.
Customer did not leave a comment.Phillip M.
Customer did not leave a comment.Jennifer B.
such a smooth, safe and easy process! I appreciate the online services to make it quick and easy.Danielle D.
Customer did not leave a comment.Christina V.
Customer did not leave a comment.john B.
Customer did not leave a comment.Justin F.
Customer did not leave a comment.James B.
Customer did not leave a comment.Joseph W.
everything went smoothly.DANIEL F.
Customer did not leave a comment.Eve W.
Customer did not leave a comment.Aimee A.
The folks there were very knowledgeable and helpfulStephen S.
Great and friendly staff with excellent equipment. Arrived on a very busy day, but received professional and prompt serviceChristopher L.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.SUSAN K.
Fast and efficient pick up and drop off process. The Sunday office hours are very convenient. Heather was very helpful and a pleasure to work with.Michael S.
Customer did not leave a comment.Keli B.
Customer did not leave a comment.ROBERT H.
The staff was so friendly and awesome to work with,Ruth B.
Nice folks. Thanks!Robert D.
Customer did not leave a comment.Daniel G.
Wear face mask correctlyRUBEN Q.
Nothing. Everything was great.TIMOTHY T.
Heather helped us return our auto transport in a snowstorm! A+ for her friendliness, professionalism, and going above and beyond!David S.
Customer did not leave a comment.James G.