Customer Reviews for Discount Auto
(U-Haul Neighborhood Dealer)

Rating:

4.0

Clean up adjacent area.

Rating:

4.0

Great service, great customer service by employee. My previous location hadn't opened and I couldn't get my truck, luckily the next option was open, ready, and available to help me get on my way, even if it was about two hours later. Bad start finished better.

Rating:

2.0

The location looks run down and disorganized. Sedans are being washed on premises. Office is in a trailer with unrelated stuff like a washing machine. The service was good. Equipment was clean. I'd rent from here again.

Rating:

5.0

Excellent

Rating:

5.0

The U-haul representative was very courteous and efficient.

Rating:

2.0

All trucks need oil changes new brakes was a absolutely horror show to get and the services at my previous ones to get my truck was sooo bad i had to go to two different locations to get to this one

Rating:

4.0

staff were great!

Rating:

1.0

Charged me a $20 after hours fee even though I dropped it off 30 minutes before they closed.

Rating:

1.0

This mf charged me $18 for gas, I drove 35 miles and before going to return the truck I fueled $20

Rating:

3.0

This is not the local Discount Auto issue. This is a UHaul company issue. I am being charged full price, however I ordered a 20ft truck which I found out because I happen to need more boxes so I went to the location where I had a confirmation of a 20 foot truck and I was told when I got there that he doesn’t carry 20 foot trucks. He has 10 and sometimes 15 but he had only tens at the time. I would’ve been really stuck if I had not found this out by chance so I called into your office and I was relocated to a different uhaul location and I was told that they are sure I will get a 17 foot truck because I couldn’t get my 20 foot truck unless I drove out further from where I wanted to be. So I went ahead and agreed to take the 17 foot truck even though it was going to cause me to make multiple trips. Making the move slightly harder. Then on Saturday I arrived and there was no 17 foot truck. I find out I have have to be switched to a 15 foot truck. My move was only a block and a half away, but because I was downgraded again to a 15 foot truck we still had to make multiple trips. The movers took longer because they had to stop and start again instead of doing a full load in one go and unloading in one go I’m not happy about discovering the day of the move. I got a 15 foot truck instead of 17 and instead of 20 which was my original want when I booked this reservation in advance about three weeks ago. I don’t think I should be charged full price. Especially when it seems to not be your companies practice to call and inform your customers of what you don’t have.

Rating:

5.0

Very smooth and efficient pick up

Rating:

5.0

👍👍👍👌👌

Rating:

5.0

Calvin, Loran, and Bryanna are the Best. These are really good people. It actually makes me a little sad that it was time to move my stuff out. The experiences I had here talking with staff, and using the safe clean facility, made for a very cool introduction to Oakland. Thank you for making me feel welcome and valued. I can't think of anything that needs improvement. The organization of this facility is very impressive. Calvin runs a tight ship.

Rating:

1.0

I booked for a furniture dolly and half a dozen blankets. When I went to pick up the van, I was told that this location doesn't have a furniture dolly and they only had two blankets. The person working there was very nice and this review is not about him at all. This location is terrible because on moving day, they shoot you unpleasant surprises that mess up your planning.

Rating:

3.0

Customer service was cold and disrespectful. I felt like I was discriminated against as a queer person, complete with getting looked up and down. They didn't try to upsell me or rip me off though.

Rating:

5.0

I was a total mess and the person helping me was very kind and understanding, making a stressful process easy. Thank you so much for your help!

Rating:

5.0

Nothing you're doing excellent!

Rating:

5.0

Fast & Helpful

Rating:

5.0

I really prefer this location. My experience here has been nothing but the best. It’s a credit to the man who runs it.

Rating:

3.0

Be available

Rating:

5.0

I’m happy it went so smoothly. Pick up and drop off were a breeze.

Rating:

1.0

Nobody there when I came to return U-Haul during business hours

Rating:

5.0

Excellent customer service

Rating:

4.0

On one hand there were no furniture pads available that I selected to have prior to appointment. Ideally online inventory of supplies should accurately reflect what's available. On the other hand, the attendant checking my vehicle back in was very helpful in suggesting an easy gas station to refill to avoid fuel penalty.

Rating:

1.0

He over charged me for cleaning fee and charged me another full day for being 45 minutes late.

Rating:

2.0

I went to return the vehicle at 3:10pm, 50 minutes before they were supposed to close, and they had already closed. Made it a point the return the vehicle early because I didn’t feel comfortable leaving the vehicle on the street in a neighborhood like that.

Rating:

2.0

It took a long time to get the truck and it was not the truck we reserved, resulting in a much higher cost than we had reserved.

Rating:

5.0

Outstanding service

Rating:

5.0

Friendly, professional service.

Rating:

5.0

Loved how easy the whole process was. The team was very friendly and helpful.

Rating:

4.0

The pick-up and service at the W MacArthur - Oakland location was straight forward and very good. The application, however, for returning the vehicle was slow, quirky and eventually just crashed with little to no indication that any of the inputted information was received. Appears that all went through since a receipt was e-mailed.

Rating:

5.0

The gentleman running it could not have been more efficient, kind, and professional. I got in and out with no hassle whatsoever. He's a great guy.

Rating:

4.0

allowing customers to take photo of the vehicle while renting.

Rating:

4.0

Double check that the hours on Google maps are accurate. I didn't mean to interrupt the worker's lunch

Rating:

1.0

We were charged a cleaning fee when the cab and truck were clean. The gas was brought back at the required amount, but we were charged a gas fee and for fuel.

Rating:

3.0

Manager did a good job, given the number of customers, and running the place by himself.

Rating:

5.0

Excellent service at the rental.station. The person who attended me was very helpful and efficient.

Rating:

5.0

Parking around the area was easy and had some moving supplies.

Rating:

1.0

I came to return my truck at opening hours and the people didn't show up for an hour. Eventually, me and multiple other customers had to drive to another location to drop off or pick up our items. I will never use this location again.

Rating:

5.0

The U-Haul personnel at this location were very friendly, professional, and efficient.

Rating:

3.0

Crappy area. Hard to understand contact.

Rating:

1.0

I had a very short round trip of 10 miles to complete with the UHaul, but later saw on my receipt that I was charged for 34.5 miles. I will not use this location again due to being ripped off

Rating:

1.0

Took 40 minutes to get my car, car had a low tire pressure and was not clean, customer service was terrible

Rating:

5.0

Everything was ready and the service was quick and friendly. I almost left my wallet in the truck, but the attendant noticed it and made sure I had it before I left.

Rating:

5.0

Fantastic thank you

Rating:

5.0

The staff was very friendly, helpful and fast.

Rating:

5.0

I had a great experience. The man who helped me was great and very friendly. Location was convenient. Would rent here again.

Rating:

5.0

Good service. The attendant of the parking lot was very kind and resourceful. I had a smooth and transparent experience with this place.

Rating:

3.0

pricing wasn't totally transparent. Location was closed before their posted hours (went to drop off at 3pm and location doesn't close until 4pm)

Rating:

5.0

The staff are friendly and helpful. Thank you for all your help.

Rating:

3.0

Truck cabin smells bad Truck leaks water

Rating:

5.0

Very professional made whole arrangement simple and a breeze !

Rating:

5.0

The guy running this location was super friendly and helpful.

Rating:

5.0

Remind them to check that they bring the trolley/dolly that they reserved

Rating:

5.0

Nothing needs improvement, great assistance, vehicle was ready and clean.

Rating:

5.0

Great service!