Customer Reviews for Discount Restaurant Equipment
(U-Haul Neighborhood Dealer)

Rating:

3.0

The inside ofbthe floor board was dirty with mud stains and smelled like cigarette smoke. The interior was not fresh.

Rating:

5.0

Friendly service nice people

Rating:

5.0

Really polite, professional, quick service!

Rating:

3.0

I checked it in with a young kid, and motivation and speed was not his strong suit. Other than that it went fine. I don't think he was going to do anything about the noise in the back end.

Rating:

5.0

I can’t think of a way to make it better. Very good easy experience

Rating:

1.0

Was overcharged due to the negligence of the employee. I drove 37 miles but was charged over 100. He then blamed me for not looking at the link to audit the miles. He did not check the miles prior to the contract. I called him and he said he could not change this. No apology for this apathetic lazy unprofessional employee. His whole store also stunk from him smoking. Do not go to Uhaul and certainly not this location.

Rating:

3.0

The renter said he would give me 60 free miles and on my transaction receipt after turning it in I only had 41 miles that came with the rental that matters a lot. Considering I was supposed to make two to three trips but was only able to make one trip due to having trouble getting the car out of the spot it has been sitting for a couple years.

Rating:

3.0

This location did not refund me the $21 I was supposed to be refunded for turning the truck in with the fuel amount I received it with

Rating:

5.0

Very nice folks to work with and very helpful.

Rating:

4.0

Great experience. Staff was friendly and knowledgeable. Explained in detail the importance of proper trailer connection and assisted with trailer hook up.

Rating:

5.0

Trailer was in need of a tire, door strap mount was broken, roll up door was very difficult to open and close

Rating:

1.0

Clean the van, fix the the tire sensors, and right hand signals does not work

Rating:

5.0

Everything was great, I wouldn't change a thing!

Rating:

5.0

James was great! No problems at all. I will use him when my sister moves this fall. S Barbour

Rating:

4.0

The van was not clean. Smelled.

Rating:

1.0

There was no one available to help and the uhaul app kept freezing. I also paid for the hand truck and furniture dolly's that were not in the truck.

Rating:

3.0

Back door was messed up but I was able to get it fixed before I need to open it. Other than that everything was ok

Rating:

2.0

Trailer had all but one light bulbs faulty, and fashioned some sketchy duct-tape repairs on one side. I was assured the problem was in my car.

Rating:

3.0

The website where you upload your license etc is not functioning. Even at the location the website is very slow

Rating:

3.0

Only 1 employee working who seemed poorly trained. Management really needs to support their staff better. The interior of the van had clearly never been wiped down.

Rating:

2.0

The truck had roaches in the back. We could not move our things from fear that the roaches would contaminate our things!

Rating:

5.0

The windows inside and out could use a good scrub :)

Rating:

5.0

Get Some dollies to rent, I would really love it even better if they had some dollies to rent.

Rating:

4.0

It was all handled very well. I would recommend this place to anyone needing to rent a u-haul.

Rating:

3.0

It took over 30 minutes to get the keys to the truck on self login. I ordered one dozen pads and got nun. From now on I will only use UHUAL stations that are open.

Rating:

3.0

I was run all over the place, as I was supposed to get the truck & trailer in Garner, NC, Then Clayton, NC & ended up going further away to 105 Meta Dr to get the truck & Trailer and was told that I would get extra miles for all the running around I had to do.

Rating:

5.0

I like the service. Thanks

Rating:

1.0

Uhaul was dirty and has a VERY bad odor. Charged for gas when I barely used any. Will NOT be using again

Rating:

3.0

My overall comments for this experience is terrible. I ordered my rental several weeks in advanced and requested moving help. The moving help initially booked never answered my phone calls and I had to cancel them and rebook with another company. Well when I did that I called in to the customer support line and the person who helped booked for the wrong date. So the moving help arrived at my unload location a day early. So I had to go back and cancel them just to rebook again. Then having to get my rental was a nightmare. The week of having to get my rental I was called and advised my location would need to be changed for pick up. I go to the location that I was changed to and find the truck. However, there were no keys for me to use the truck. I then have to call in again for the 3rd time in a week to get assistance. After a new location was found I had to drive an hour each way to get the truck and take it home. Additionally, I ordered furniture pads and I did not have those either. This was one of the worst experiences I’ve ever had with U-Haul. The customer service provided by the agents I spoke with was good but overall I would like to obtain a refund for the amount of extra travel I needed to do.

Rating:

5.0

Gentleman working counter was very polite and helpful.

Rating:

3.0

You moved my location from one that was just around the corner to one 30 miles away. That’s not cool. Then you charged me for gas after I had to burn up my own gas to get to the location that you switched. Just terrible…this after I confirmed my preferred location with a phone call…I am not happy and I will tell others.

Rating:

3.0

A designated area for parking when leaving a vehicle. It was not clear where to park.

Rating:

3.0

Appreciated that the online pickup and drop off was easy. Have used other locations where it never seemed to work and I always had to schedule when someone was there or call and get help. Overall good experience!

Rating:

3.0

I had to guess my mileage! I went over my guess and was charged heavily. I brought it back before time, I put more gas in the truck than was in it when I got it. This is an outrage!!! Have me guess the mileage! What?!!!

Rating:

1.0

Store was closed when arrived and sign on door said they had to step out. Store person rang me up wrong (Training) Incorrectly hooked the chains to my vehicle - we corrected (Safety and training issue) Did not close the ball lock on the trailer until i asked about it (Safety and training issue) Did not check my lights for functionality - when I asked him to do this he was dismissive. (Safety and training issue)

Rating:

3.0

The entrance to the local is bad, rocks, gravel pot holes, the service is wonderful and the return process was quick and easy. Would definitely rent from that location again.

Rating:

5.0

These guys are great. I have used them numerous times and no problems ever. They are my Go-to whenever I need a trailer, truck or moving equipment. Five stars.

Rating:

2.0

Too many U-Haul trucks. One way rental gets a first months free storage. Not true on rates or location. Tried three times. Then I rent what I think is more than enough 15' truck. I filled the gas to where it should be I still get charged because he said it didn't match enough between 1/4 & 1/3. Pretty tough to do. My $30 rental came out over $100.

Rating:

5.0

Just be ready when customers are ready for pick up

Rating:

5.0

You have a way to charge your customers for fuel vehicle rental and you should also have a way to reimburse a customer for over fueling as well. This needs to be fixed ASAP!!

Rating:

1.0

Issues with the miles that not able to get resolved before they simple sent the truck out to another person within 10 minutes of my arrival even though I clearly stated I wasn’t checking it in until resolution and I was STILL within my rental time. I need my $50 overcharge back!!

Rating:

5.0

Great customer service

Rating:

5.0

Make sure you reserve online, get there a little early. For a small place, they are very busy.

Rating:

5.0

The customer service was excellent!! James was very helpful and friendly! We did have to file a claim because the body of the truck was wet..it rained over night and early morning we had belongings still in the truck and we discovered several of our possessions had gotten wet… we did report it and awaiting further response from your company

Rating:

5.0

Great customer service.

Rating:

2.0

The Uhaul was filthy, the passenger door wouldn’t hardly open, the internal door locks had been chewed by a dog and cut my finger from the sharp edges, the steering wheel shook so much my shoulder is sore, and the rental truck itself needed some definite repair before being rented out again.

Rating:

5.0

The mobile app did not work very easily for us doing 24/7 pick up and drop off. Very slow at pick up. Could never get the drop off truck to recognize where we were. We were literally sitting in front of the store.

Rating:

5.0

A little east of Clayton but nice highway and no traffic Saturday am. Young rep was very helpful.

Rating:

4.0

Nothing. I’ve dropped and rented at this location in the past

Rating:

4.0

The side view mirror was not tightened properly. It was so loose that driving would cause the mirror to turn. This is definitely a safety hazard.

Rating:

5.0

none, they were friendly, and they help to return the truck to its parking spot..