Though staff at the location were out of the office, unscheduled and unknown to me on the day of pickup, I was able to get assistance from U-Haul on how to check out myself using the TruckShare feature in the mobile app. I did lose extremely valuable time picking up, due to the location staff not being available. Wait and callback times from U-Haul support was over an hour, so I wasn't aware of self-service options whatsoever for almost an hour and a half. I give the location 5 stars anyway because I've rented there before and was handled well in the past. 5 stars also for having a very well-lit storefront that made returning the equipment easy, as the location barcode was very well illuminated. Not their fault I wasn't aware of self-help options in their absence from the office. Though I'm over 50 and prefer an in-person transaction for equipment rental. Pickup of rental equipment is usually timed by most people in a way that makes immediate availability at checkout time critical. Anything that affects this is generally a big negative.
Robert B
Discount Restaurant Equipment
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clayton, NC 27520
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Customer Reviews
- 4.0 Average Customer Rating
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Ordered moving supplies, was not provided
Matthew BThe service there was awful so trying to follow the prompts as advised since it was before business hours was prolonged
Colleen GMissing moving blankets
Joseph TThe guy came out and greeted us a second that we pulled in, was very inviting and very friendly. He was very apologetic of the experience we had picking up the truck. I'm recommended us to leave the review on our pick up location.
Sylvia M