Customer Reviews for Discount Tire Centers
(U-Haul Neighborhood Dealer)

144 reviews

144 N Tustin St   Orange, CA 92867
(On the corner on Tustin St and Chapman Ave)

(714) 633-2248

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/18/2021 - 6/14/2021: Closed

Services at this Location:

Contact Us

(714) 633-2248

144 N Tustin St
Orange, CA 92867
(On the corner on Tustin St and Chapman Ave)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/18/2021 - 6/14/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

did not use services as the vehicle was pick up by tow truck. but the employees kept harassing me and calling for updates that were already in the computer. if only they took the time to see the notes on file they would have known the vehicle was pick up days prior .

Jennifer L. 
Rating:
3.0

Car wasnt washed. Had leftover stuff in it. I put more gas in then when I rented it. No reimbursement. Next move I will not use u-Haul. $60 dollars for 2 hours. Not really a good deal. When people are moving they need to save and not deal with these prices. In addition when booking u-Haul I was directed to customer service and I asked what location to confirm. And there was 2 locations on same street. Spent 30 minutes at the wrong location. Then the clerk told me to call the U haul 800 # and spent 20 minutes on hold. Whoever reads this. Its sucked. So I hope your day gets better. Bless up.

Zach G. 
Rating:
5.0

Relatively quick in and out, both picking up and leaving.

Terry C. 
Rating:
2.0

The cargo van was really dirty, inside and outside, The back of the truck was a mess, really bad experience.....

Victor V. 
Rating:
5.0

Customer did not leave a comment.

larisa D. 
Rating:
1.0

Signed up 3 miles from our house, called the night before picking up truck and said we have to pick up truck 45 minutes away, and not until 9:00.I had helpers coming at 8,helpers never showed up, these were moving helpers, had to round up others,cost me 450 dollars, terrible experience.

DURAYE T. 
Rating:
2.0

Perhaps the gentleman at Discount Tire was not feeling well, but he barely spoke to us. No instructions, nothing. He wore a mask...around his chin. We found our truck by inserting the key and when it fit, we knew that was our truck. The windshield was dirty.

Diana Z. 
Rating:
4.0

Customer did not leave a comment.

karley S. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
1.0

Probably the worst experience ever. I reserved a 15f and got a 10f what is the point of reserving a truck if you're going to get something else. The manager never called me to follow up.

Juan B. 
Rating:
2.0

Uhaul staff had his mask untied, well below his nose. I know lots of people don't like the mask mandate - but if customers are required to properly wear a mask, employees should be as well. Was not happy about having to go to another location to pick up the moving pads I had paid for. They should have been ready to go.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Rich S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
1.0

Very Unfriendly representative! Never checked truck to see if it was in good working order. Drove 2 blocks to discover "check engine" light was on. Returned truck and told it was not drivable. Sent us to another location and was treated just as harshly.

Monique C. 
Rating:
3.0

hand cart had a wobbly wheel and should be removed from service or repaired

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Derek J. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Mobile check out was very good, just make sure you have a steady internet connection on your phone. I was very impressed with this from mobile service from Uhaul, as it wasn't available last time I rented a truck. Great to see they are progressing technologically.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
2.0

The location was a discount tire store, with a couple of UHaul trucks.. The staff was polite, but not versed in rental. They did not have locks for sale, and were unable to answer several of my questions. When I reserved the truck, I reserved it at an official UHaul facility in Placentia, CA.

marjorie D. 
Rating:
5.0

Sal from On stop that made the reservation was great!!

KIMBERLEY G. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Great service nice guy

Karen B. 
Rating:
5.0

Customer did not leave a comment.

JOHN I. 
Rating:
1.0

I didn't request this location because I didn't want to drive across town to get the equipment. I requested the one DIRECTLY across the street from me.

James B. 
Rating:
3.0

Can of truck smelled really bad of body odor from previous renter ! It was so bad we had to air out before driving but it remained the whole rental time. Process to get code for key was difficult. The system kept kicking us out ?

Kimberly C. 
Rating:
5.0

I don't remember the gentleman's name who helped me, but he was very nice and helpful. It was a fast process in comparison to other locations I have been to

MEGAN L. 
Rating:
1.0

Customer did not leave a comment.

Emmalee M. 
Rating:
5.0

Customer did not leave a comment.

NICOLE P. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
2.0

Customer did not leave a comment.

DARREN O. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK MAY C. 
Rating:
5.0

Customer did not leave a comment.

Tony N. 
Rating:
4.0

Truck was not ready. It took quite a while to track down the combination of the lock on the back of the truck

Vic D. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

SUSAN L. 
Rating:
4.0

Customer did not leave a comment.

Sharon C. 
Rating:
4.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

This location was nice and close to my destination. The staff was very nice and friendly and helpful.

Daniel Z. 
Rating:
3.0

Explain that &19.99 daily rate plus mileage fees might be a better option based on miles you are driving. I would have chosen that option and saved $50-60. I asked to have contract modified when I dropped off I haul and was told NO. Frustrating. I only drove 33 miles.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Erica S. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
3.0

Customer did not leave a comment.

Ricardo T. 
Rating:
1.0

Customer did not leave a comment.

Arque R. 
Rating:
5.0

Customer did not leave a comment.

Virginia A. 
Rating:
5.0

Easy check out and check-in. Great trucks!

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Edith P. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Great service

bruce K. 
Rating:
3.0

Customer did not leave a comment.

teresa W. 
Rating:
3.0

Customer did not leave a comment.

Jesus D. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

No changes, everything was great.

CHARLES K. 
Rating:
4.0

I have been over Charged ! I know I prepaid for two days but I returned the truck after 4-5 hrs use and then used the night key drop off box that's same evening- 84364357 . Please review my charges, it may have been just over looked . Mr Minaya

EMMANUEL M. 
Rating:
5.0

Very convenient location for dropping the truck

Orlando C. 
Rating:
5.0

All was great.

toni D. 
Rating:
5.0

So grateful for your help ! Excellent service and made our move simple.

beatriz R. 
Rating:
1.0

They charged my credit card for equipment that was not used.

JERRY M D. 
Rating:
1.0

well this people felt like they were doing us a favor taking the truck back the guy at the desk was no friendly it all!! do not like this location please have the same location to returned

Jose B. 
Rating:
5.0

The service gentleman came out with me to make sure I understood the mobile check-in process and was very kind and helpful.

Cliff J. 
Rating:
5.0

Customer did not leave a comment.

Vernon S. 
Rating:
5.0

Customer did not leave a comment.

Hiep P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

the service is very fast , the people very friendly

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

very straight forward and easy check out.

Jim M. 
Rating:
4.0

Make sure they go over the windshield wipers and lights but ton location.

Connie G. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
3.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Been renting from this location for years. Always quick to take care of business, and professional in delivery.

Dwight W. 
Rating:
3.0

Customer did not leave a comment.

heidi B. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
2.0

Customer service was the worst , i need someone to contact me .

Fernanda A. 
Rating:
5.0

Customer did not leave a comment.

Sandra A. 
Rating:
5.0

Easy, professional and Customer service was awesome. I left something in the van and was quickly notified.

Betty G. 
Rating:
3.0

Customer did not leave a comment.

Clifford D. 
Rating:
5.0

Customer did not leave a comment.

mercedez G. 
Rating:
5.0

Great customer service

BARRY M. 
Rating:
5.0

Good

William W. 
Rating:
5.0

Darrel was professional and helped me with all that I needed. Thanks to the guys @ Big O Tires and U-Haul on Tustin St in Orange, CA. If I need a truck again...I will go there.

Barry L. 
Rating:
5.0

The pick up and return process was not clearly outlined when I made the reservation or in subsequent emails that I received. The instructions in the emails I received did not match what I actually had to do.

Bruce D. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Truck was easy to use. Clean. Ready when promised. Super easy to rent and return at this location. Gentleman who helped me was courteous and efficient.

Lynne Z. 
Rating:
3.0

Customer did not leave a comment.

alfredo G. 
Rating:
4.0

I used the app for mobile check in and it was the worst experience and a complete waste of my time. I had to take pictures and have people verify me? Ridiculous. Thankfully an employee helped me get the van but after I wasted nearly 20 min with the app.

SANDRA R. 
Rating:
3.0

I dropped the truck off in the middle of the night so I did not interact with anyone.

Ashley K. 
Rating:
1.0

You overcharged me. I turned the truck in the same day. I tried to sign off the same day on the website which is not a good website. I am so angry about your service

Ellen S. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Wash the windows and maybe go over the operation of the truck in basic terms.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Leigh D. 
Rating:
5.0

Very clean, full tank gas, didn't need to worry about gas till I was done, very easy to deal with friendly nice man. Would recommend this location any time

Virginia V. 
Rating:
5.0

Customer did not leave a comment.

jonathan W. 
Rating:
2.0

They don't know what they're doing. I called about my bill and was told they would speak with U-Haul directly and get back to me. Nobody called me back.

Dennis D. 
Rating:
5.0

Had a wonderful experience great team of employees. Will use this location again when in need of a uhaul.

Julie H. 
Rating:
5.0

Good service

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Callie C. 
Rating:
3.0

The attitude of the guy at the front desk.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

evan J. 
No reviews have been submitted for this location.

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