Customer Reviews for Discover Thermopolis
(U-Haul Neighborhood Dealer)

54 reviews

541 Broadway St   Thermopolis, WY 82443

(307) 864-2227

Office Hours

  • Mon-Sat: 9 am–7:30 pm
  • Sun: 12 pm–5 pm

Services at this Location:

Contact Us

(307) 864-2227

541 Broadway St
Thermopolis, WY 82443

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–7:30 pm
  • Sun: 12 pm–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Made it easy. Very friendly.

robert s 
Rating:
5.0

Everything went smoothly

Jefferey A 
Rating:
4.0

Customer did not leave a comment.

guy c 
Rating:
5.0

Was a CDL driver did pre trip all ok The people in u haul Thermopolis Wyoming are very helpful and kind

john l 
Rating:
5.0

The staff was friendly and helpful.

Patricia N 
Rating:
4.0

This is my 2nd U-Haul rental in a year (moving out from Thermopolis slowly...) The first one was a nightmare! I ordered a vehicle one month in advance & when the date arrived they said "Oh, well that's only if we have one available locally". What? I had to drive to Riverton & go thru the whole experience for the 3rd time (on-line first, Discover Thermop 2nd which took several phone calls & 3 trips to their business only to NOT get the truck, the Riverton 3rd. Each time you start from scratch.) This time I rented a trailer which was in their parking lot & 2 women came & hooked it up to my pickup without any problems. You still have to go thru the on-line then all over again at Discover Thermopolis store, but it went smoothly.

P.E. S 
Rating:
5.0

I was extremely happy with the service received but I found out later that I got an extreme good deal for whatever reason & I would never have been able to avoid it normally. I rented a Dolly that is a small piece of equipment that I assumed you rented for local use, cheaply, but there is not one always available.

Dale W 
Rating:
5.0

Customer did not leave a comment.

Deborah B 
Rating:
5.0

Thank you

Christine H 
Rating:
5.0

Excellent customer service very friendly and helpful

Brandi L 
Rating:
4.0

Customer did not leave a comment.

michael p 
Rating:
5.0

Customer did not leave a comment.

Peter W 
Rating:
5.0

Customer did not leave a comment.

patrick M 
Rating:
5.0

Customer did not leave a comment.

Heather S 
Rating:
5.0

Customer did not leave a comment.

Harvey R 
Rating:
5.0

Convenient location

Sam M 
Rating:
5.0

Nice people easy to deal with.

Lee L 
Rating:
5.0

Customer did not leave a comment.

Prescott H 
Rating:
5.0

Customer did not leave a comment.

RONNIE E 
Rating:
5.0

friendly curtious

Rod o 
Rating:
5.0

No suggestions

Forrest B 
Rating:
5.0

Customer did not leave a comment.

Abigail B 
Rating:
1.0

I live across the street from the drop off and there is never anybody there to help anybody. There is no listing of office hours either only a phone number. It is nothing more than a ramshackled old office building with plastic behind the windows.

Chad R 
Rating:
4.0

We just dropped the truck and trailer off, there were no employees and we weren’t quite sure what to do.

Jon L 
Rating:
4.0

Customer did not leave a comment.

Barbara A 
Rating:
5.0

Howie and staff do great things here in Thermopolis. He's an asset to us

jersey h 
Rating:
5.0

Customer did not leave a comment.

Randy M 
Rating:
4.0

The engine light came on and the truck started having trouble shifting.

Cherianne B 
Rating:
5.0

Customer did not leave a comment.

Donell N 
Rating:
5.0

So very friendly and helpful. They anticipated my needs and were so very professional.

Stephanie O 
Rating:
5.0

Customer did not leave a comment.

rick t 
Rating:
2.0

The hood was not locked down and it flew open as I was driving

nancy c 
Rating:
5.0

Customer did not leave a comment.

Tim O 
Rating:
5.0

Customer did not leave a comment.

Howard S 
Rating:
4.0

Customer did not leave a comment.

Shelly P 
Rating:
5.0

Rachel was an awesome U-Haul representative. Thanks Rachel

Jeff J 
Rating:
5.0

Customer did not leave a comment.

WENDY J 
Rating:
4.0

Customer did not leave a comment.

Stepheny B 
Rating:
4.0

Customer did not leave a comment.

Deric T 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Your personnel were very helpful and super kind!

Jessarae B 
Rating:
3.0

Customer did not leave a comment.

Bob S 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Wes M 
Rating:
4.0

The app on my iPhone did not identify me as being in the right place for drop off even though I was.

Robert B 
Rating:
5.0

Easy drop off

Eileen P 
Rating:
5.0

Amazing customer service and great personality

Jeff B 
Rating:
5.0

Great customer service! Much appreciated during stressful time

Jeff B 
Rating:
5.0

Customer did not leave a comment.

Mary H 
Rating:
5.0

Everything was great

Victor G 
Rating:
5.0

When you offer to give a free day due to changing the pick up city, it would be nice not to be charged for That extra day.

Ron F 
Rating:
5.0

Customer did not leave a comment.

Joe A 
Rating:
4.0

It did take longer then normal to get my rental truck. This is the 8th time I have rented from a Uhaul Dealer in the last 12 months. I did not request the Safe Move Insurance, However it was tacked on to my bill. In the past The clerk always asked first if I wanted it. It took me more time to call Uhaul HQ to get it refunded. I have yet to see the refund. I would go back to this dealer but they need to ask before adding extra items.

RICHARD M 
Rating:
5.0

Customer did not leave a comment.

Annie M 
No reviews have been submitted for this location.

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