Get better customer service representatives on the phone. Both locations were of great help and managed to help me solve a huge nightmare mess but your on phone rep was rude, nasty, total disregard for me and my problem and even had the nerve to call me a liar thinking I wasn't listening. This was the worst experience I have ever had with Uhaul, and that's say something considering how often I have bad experiences with this company.Edward G.
Customer Reviews for Disiena Paint & Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.George B.
Customer did not leave a comment.Laura W.
Customer did not leave a comment.jennifer M.
This was listed as a 24hr drop location. When I arrived, there was no sign, no drop box and it looked like they were out of business. I called the phone number for the drop location listed on my contract and received a recording that the telephone number had been disconnected. I called the main Uhaul phone number and they were no help at all. They gave me the same number on my contract. I told them it was disconnected and encouraged her to call it herself. She put me on hold as she called the number. I was on hold so long that I was transferred to the central "leave a message" line. I decided to leave the truck (locked up of course) because I did not want to incur additional mileage. I had to take off work the next day to drive back to the location, speak to someone and give them the key. They told me I should have just left the key in the unlocked truck. That would have been majorly stupid of me to do. This looked like an abandoned site, with no signs or other Uhaul truck around. I would have been liable if the truck was stolen. Horrible service from both Uhaul and this location!Ronald L.
The lady was incredibly easy to work with and very friendly! 10/10.Alex B.
Customer did not leave a comment.jackie F.
The absolute worst moving experience i have ever had. I scheduled to pick up a uhaul on sunday 5 min from my location. i show up at the scheduled time and no one is there to be found. i call customer service who stated that location doesnt even have vehicles available. why would you make it available online then?? after that she switches my reservation to a location 20 min away. i show up at that location and the rep said its going to be 45 min until someone gets here. One of my friends who offered to assist with the move could no longer do so because i didn't get the uhaul until 2 hours later than my scheduled time. I end up hurting myself trying to move a couch and ended up having to receive medical attention. To top it all off, all the rates for the uhaul any other day is $19.99 and i paid almost $100 for this absolutely terrible experience. i will be writing reviews and contacting my friends and coworkers about this terrible experienceGeena G.
This will be our last time renting a U-Haul truck. Our truck was not available at the location and time guaranteed, so we were directed towards another location much farther away. The location was a greenhouse business and the bed of the truck was filled with potting soil etc. The pickup location ended up being so far from our moving destination that we had to drop it off at a different U-Haul location which was closer to our new residence, costing us more money. We were lied to and given the run around about the $50 reservation guarantee also. In the end, we were charged much more than a fair price for rental, miles and had to put a lot more gas in the truck than we should have. I would not recommend U-Haul to anyone.Phillip V.
Customer did not leave a comment.Angelo R.
Location was far from my house. I went by one very near home on the way back from picking up truck and saw same vehicle in their lot. WTF. This location is no longer "paint and hardware" store. They are now located at a greenhouse/nursery operation, with no U-Haul sign in front. Hard to find.Bruce W.
Customer did not leave a comment.David M.
Let people know that the place you say to pick up the uhaul might not actually be where it is and might have to try and find it out in the sticksCourtney J.
There was no one there when I arrived, even though the sign said open 10-5, and it was 2pm. When I called it was some guys cell phone number I think, and he told me just to leave the keys in the drop and he would contact me if something was wrong. That could really be bad if someone decided to vandalize the truck between the time I left it and when he came to look at it. I just really didn't like it.Alexandra C.
Customer did not leave a comment.Lori B.
Customer did not leave a comment.TIMOTHY M.
The first trailer I picked up from this location was not in operable condition. The operator of this location took the approach of 'they're supposed to check them'. The wheel bearings were shot and the trailer was missing several tie downs points. This trailer should not have been rented to anyone. We brought the trailer back and took a different one. The store itself (hardware store) is also in a state of disrepair.Michael P.
Place is a dump - a mess inside and out. Had blankets outside in rain. Told him never drove a truck like this. Did not show me anything about the truck. Did not help get out of lot - blind to trafficJeanette L.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.Dinamarie M.
Customer did not leave a comment.HECTOR M.
Customer did not leave a comment.deborah G.
Customer did not leave a comment.Katie B.
Customer did not leave a comment.Joe F.
Customer did not leave a comment.Roger B.
Customer did not leave a comment.LORETTA C.
Customer did not leave a comment.karen F.
Customer did not leave a comment.PAUL B.
Customer did not leave a comment.Julia N.
The location only had one person upon first visit working. Location was in the town I was starting in so that was a plus for time. I have no complain(s) on condition of the truck. I was very happy with the deal I was given requested 10' truck, was not available, and was given a 15' truck for same price as 10' for the inconvenience. Also, the truck was brand new only 3000+ miles on it. As far as the location was fine, organization of the store lacks attention extremely unorganized messy. The main one there rudely stepped away to assist another customer in the middle of our my transaction. Not enough help hired.Les R.
Everything went fine. My truck was ready when I got there.Richard D.
Very satisfied and will return to this location in the futureJoe F.
Very pleasant to deal with, very accomadationg. overall a good experienceShane L.
Customer did not leave a comment.Aaron S.
Great service as always, have rented here multiple times.TERRANCE D.
great customer service. Agent was attentive and offered solutions to questions raisedEtienne A.
Owner was very easy going. Thanks !Peter P.
Customer did not leave a comment.Margaret T.
Vehicle needed an oil changecharles H.
Although great customer service and a quick experience, I was given incorrect information as to where to return my truck. The establishment designated a location 2+hours from my travel location and there are no less than two dozen locations between my home and the designated drop-off location.JOSHUA R.
Explain about issue with dolly, was refunded money person even contacted location to tell themJAMES L.
Customer did not leave a comment.JAMES S.
I ordered a 17' truck and ended up with a 10' truck so ended up making two trips instead of one.JACQUELINE F.
The truck was not ready when requested. When I arrived they told me they had forgotten to go get the truck. I was requested to wait about 45 minutes until they could go get it. When the truck arrived it was filthy and the back cargo space was full of dirt. I had to sweep it out before I could load my furniture and boxes.James H.
Very satisfiedJoe F.
Customer did not leave a comment.TOMMY D.
I ended up paying $91.00 to go a total of 54 miles. And, I only had the vehicle for two and a half hours. It was a total ripoff. I will use budget or ryder next time. I will never use uhual again -thieves.DIANNELYNN P.
This location is absolutely filthy.KERRY L.
Everything was good!!Daniel P.
Customer did not leave a comment.RICH S.
Customer did not leave a comment.William H.
Customer did not leave a comment.Francine L.
Customer did not leave a comment.carmen C.
Customer did not leave a comment.PK K.
Quick and easy drop off.ALEXANDER M.
Customer did not leave a comment.Summer S.
I do recommend this place we have to keep three day due to unable to unload,I just call extended day they are very nice let us extend our contact.DANNY R.
Customer did not leave a comment.ELIZABETH S.
Customer did not leave a comment.ENRICO T.
The location was not convenient at all. And was an utter pig sty! The clerk said they were going through renovations, but from the odor they need to bull doze it and start overMarshall L.
Customer did not leave a comment.THERESE F.
It was very inconvenient for me to have to drive an hour from my home to pick up the UHaul, Although I was compensated by extra mileage, an extra day of use and $15 off price, I would have rather had a closer pick-up location.NANCY M.
Customer did not leave a comment.CARL G T.
Customer did not leave a comment.STEPHEN L.
Customer did not leave a comment.PATRICIA H.
Customer did not leave a comment.ANGELIQUE O.
dealer did not properly describe contract and was not straight forward about drop off location, and was a bit nastyDAVID R.
Customer did not leave a comment.ELISE V.
Instructions for pickup came from Arizona - which were very confusing, and person was not helpful over the phone. However, once I spoke with the gentleman from Mechanicville UHaul - he helped make the move much easier, accommodating and friendly - would recommend in future. Thank youCheryl T.
Rip off over charged me for extra gasJamie O.
Customer did not leave a comment.BARBARA F.
Customer did not leave a comment.ANTHONY E Z.
I was in a bind because the mover cancelled late the day before the scheduled move. Uhaul searched and found me a truck and saved the day ! Thank youJIM C.
Customer did not leave a comment.PATRICIA P.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.DEBRA P.
Customer did not leave a comment.EDWARD G.
Albany and mechanicville staff were helpful, courteous and I will definitely be recommending friend and family. Thanks a lot. GlendonGLENDON H.
Service was excellent and friendly, and they made the whole transaction quick and easy.Collin W.
Customer did not leave a comment.GREG D.
Customer did not leave a comment.CHRIS D.
The man who owns this store called me and asked me to return the truck early. Although I don't mind helping people out, I felt this was absurd and bold of him. Little did he know I was THE ONLY PERSON MOVING MYSELF UP THREE FLIGHTS OF STAIRS. This store is a mess inside. There are aisles of clutter, unsold merchandise from previous years falling every where.JACQUELYN G.
Pick up location did not have the quantity of reserved/paid for in advance boxes. Did not notify of us same. Pick up location doesn't stock uHaul wrap paper. Pick up location did not secure the reserved 26' truck. Pick up location provided a 20' truck and charged me for a 26' truck. Interior of truck was dirty. Floors were not clean, ceiling was splashed with brown liquid. Windows were dirty.JOHN S.
truck was dirty, had bald tires on back and had no drivers side mirror I was disgusted with this experience which began with the fruck not being there when I went to pick it up..had great difficulty backing due to no d/s mirror and also noted bald tires on truck which by the way wasn't washed or cleaned in a very long time,,, I would normally ask for a discount but I was too disgusted by the entire experience..William Roberts 3154158276william R.
Van was very dirty - mud all over the outside and I had to clean the windshield in & out.JOSEPH K.
The trucks gas tank was almost empty and te truck only had a small mirror that was held on my sticky tape witch fell off half way threw our rentalERICA W.
my trailer did not have working running lights. They had no other equipment available. The man who helped me said that he had been asking for equipment to check on these things but never gets it. I had no choice but to take the trailer, which was pretty beat up, and drive it with no lights to Maryland. Also, it was not the location that I had arranged to pick up the trailer, so I had to drive an extra 10 miles out of my way.NANCY E.
The owner of the store waisted over a hour of my and my workers time looking for the key for the uhaul we picked up. Then the computer was down waisting more time. Uahul called at 5 pm telling me I had to pick up at this place, which was a half hour from where I was set to pick up. A bunch of jokers running this show... Watch out.. Uahul doesn't care about the customer making me eat the miles and time waisted..DANIEL JAY T.
Customer did not leave a comment.CINDY P.
The representative of this location was very rude. In the future I will be looking into other companies for my future moves. They did not impress me at all through this whole process.CAITLYN F.
Decrease time spent on paperwork at the time of pickup.RON R.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.WINFRED B.
I have rented uhaul's from a few different places and Disiena's was definitely a great place. They were very customer oriented.Shawna B.
Customer did not leave a comment.MARK T.
Cab had trash in it and was covered with mud. I had to explain to the drop off location that it was provided this way.ELIJAH Y.
this was my seconed and last time renting from this location,neither time was the truck there or ready for me to pickup on time.they did not seem worried about my time. never again will i use disiena for truck rentalCASIMIR R.
Customer did not leave a comment.LAURA P.