Customer Reviews for Disiena Paint & Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Disiena Paint & Hardware

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jennifer M. on

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Customer did not leave a comment.

Ronald L. on

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This was listed as a 24hr drop location. When I arrived, there was no sign, no drop box and it looked like they were out of business. I called the phone number for the drop location listed on my contract and received a recording that the telephone number had been disconnected. I called the main Uhaul phone number and they were no help at all. They gave me the same number on my contract. I told them it was disconnected and encouraged her to call it herself. She put me on hold as she called the number. I was on hold so long that I was transferred to the central "leave a message" line. I decided to leave the truck (locked up of course) because I did not want to incur additional mileage. I had to take off work the next day to drive back to the location, speak to someone and give them the key. They told me I should have just left the key in the unlocked truck. That would have been majorly stupid of me to do. This looked like an abandoned site, with no signs or other Uhaul truck around. I would have been liable if the truck was stolen. Horrible service from both Uhaul and this location!

Alex B. on

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The lady was incredibly easy to work with and very friendly! 10/10.

jackie F. on

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Geena G. on

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The absolute worst moving experience i have ever had. I scheduled to pick up a uhaul on sunday 5 min from my location. i show up at the scheduled time and no one is there to be found. i call customer service who stated that location doesnt even have vehicles available. why would you make it available online then?? after that she switches my reservation to a location 20 min away. i show up at that location and the rep said its going to be 45 min until someone gets here. One of my friends who offered to assist with the move could no longer do so because i didn't get the uhaul until 2 hours later than my scheduled time. I end up hurting myself trying to move a couch and ended up having to receive medical attention. To top it all off, all the rates for the uhaul any other day is $19.99 and i paid almost $100 for this absolutely terrible experience. i will be writing reviews and contacting my friends and coworkers about this terrible experience

Phillip V. on

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This will be our last time renting a U-Haul truck. Our truck was not available at the location and time guaranteed, so we were directed towards another location much farther away. The location was a greenhouse business and the bed of the truck was filled with potting soil etc. The pickup location ended up being so far from our moving destination that we had to drop it off at a different U-Haul location which was closer to our new residence, costing us more money. We were lied to and given the run around about the $50 reservation guarantee also. In the end, we were charged much more than a fair price for rental, miles and had to put a lot more gas in the truck than we should have. I would not recommend U-Haul to anyone.

Angelo R. on

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Customer did not leave a comment.