Dropped off trailer after hoursBernadette M.
Customer Reviews for Divine Logistics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good serviceKevin F.
Thanks so much! We only used the storage for two weeks and were very thankful for the great service at this location. 5 Stars!Miguel D.
Amazing Customer ServiceDONALDJ L.
The attendees were not on site on time, the service was slow, the windshield wiper on the van was broken, the costs charges were vague.Howard O.
The truck's cabin was a bit dirty.Ivan P.
A fairly busy location for one person!Chris J.
the location was closed during posted business hours when I dropped off the truck. Online dropoff worked fineCHRISTINA D.
Customer did not leave a comment.Aaron H.
Be open when you say you will. Says open at 8:00. I arrived early for 8:00 reservation . At 8:05 me and another guy called the number on the door, guy told us he'd be there in 5minutes. At 825 he finally showed up. I already had the car dolly hitched up (they aren't locked up here). Th straps have some fraying I pointed it out to him. When I loaded the car I found one of the hooks on the safety chain has been replaced by a carabiner. Guy working has no Personality. Hope to not returnBrian R.
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.ROSS P.
Don't use this uhaul location. The customer service was BRUTAL. I've never been treasured so poorly as a customer.Kaitlynn S.
Lied about my starting mileage to try and scam another $130 out of me, said the vehicle had 5/8 of gas in the tank and only had between 1/4 and 3/8, was very difficult to work with and tried to convince me to not do one way when I reserved one way.Jonathon H.
Customer did not leave a comment.Cate L.
Customer did not leave a comment.Brad S.
There is no one there, even during the posted business hours. You arrive then leave a voice mail and wait for a call.Richard F.
Customer did not leave a comment.Jen A.
Customer did not leave a comment.Danielle K.
Didn't seem to happy with U-Haul offering one way tripsMitchell V.
Customer did not leave a comment.Anthony G.
The owner asked me not to drop at destination town instead he wanted us to do him a favour and bring the truck back to original location. Told us he would give us free 38 km for the extra travel back and free dolly rental. He LIED and charged us for everything. Costing us double in km. Never again.Michael T.
I had to wait for 30 minutes or more to pickup the truck. I have been overcharged for file despite filling the tank to it's original gage. I have the receipt and the picture of the gage when I dropped the truck. I called twice yesterday and the rep from this location was too busy to look in to this matter. I can share the receipt and the picture of the fule gage level. Why would you overcharge me ?SHUAIB R.
Was told I wouldn't have to pay for the dolly I received yet I was still charged for it and now my calls aren't being answered.Danielle G.
Customer did not leave a comment.John G.
Customer did not leave a comment.Lei-ann S.
Booked a 27ft truck. Notifed it was being changed to a 20ft with 5x8 trailer. At pickup it was changed to just a 20ft truck. The people there had absolutely no interest to rectify the situation. Because of the change in combination it put me behind in moving and had to rent another trailer from another company. Needless to say I am less than impressed would no recommend them in any shape or formEdward W.
Staff was prompt to scene but was not well informed about some of the practices of uhaul. Although they did try to convince us to change our booking to a round trip by offering us a reduction in the mileage rate, they were reluctant to provide the blankets we requested as part of the order unless we offered to bring them back to Barrie. They did not review the insurance options with us , and did not mention text feature that displayed the existing damage to the truck and how we were to be involved in using it. No print copy of the rental was provided and no signature requested. They handed us the keys and pointed us in the general direction of the truck. When we contacted the location by telephone about an issue the following morning before starting the move, the staff hung up the phone and did not pick up when we attempted to call back.....a disappointing experience..GregorVeronika B.
Equipment and location were very good!Sean F.
Customer did not leave a comment.Arvind S.
Great service, fast and friendly...BRIAN W.
Customer did not leave a comment.Guangzhi X.
Have an option for debit payments.Ashley N.
Customer did not leave a comment.David R.
Customer did not leave a comment.Armaan A.
Customer did not leave a comment.Patrick B.
The mobile pick up feature was difficult and a very lengthly process. There was nobody there to help with the pick up issues we were having with the mobile device.Jason K.
I had booked the pick-up location to be in Stouffville. The day prior to my pick-up date I was informed that the pick-up location was changed to Barrie which is a one hour drive from my home. So not too impressed with that.Kelly K.
Customer did not leave a comment.Reid P.
Customer did not leave a comment.Gillian S.
The van cargo area was full of animal hair and smelled same. There were empty water bottles under the seats. There was garbage on the passenger seat. The gas level was not at the amount noted to start. I will never rent a uhaul from there again.Dale G.
Manny was very helpfulHeather P.
I did not take the safemove insurance and they added it still to my receiptAshwin M.
Customer did not leave a comment.Denise E.
Customer did not leave a comment.Carole S.
Customer did not leave a comment.Gabriel E.
Customer did not leave a comment.Sara D.
Ensure the vehicle is clean, found garbage from Tim Horton'sDavid N.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Sergio N.
Customer did not leave a comment.EVELYN P.
Truck was dirty in the cab.smelt like cigarrete smoke. Rear compartment was filthy. Cigarette buts and joint ends. And i got charged 25 dollars for not cleaning it.even after i swept out the truck just so i an use it. Check the equipment thoroughly before booking it . I didnt have a good experience at this location.RICHARD M.
The Uhaul representative was rude and unprofessional and the vehicle had sticky residue on the console and cup holders as well as garbage shoved underneath the seat.Sara E.
Customer did not leave a comment.Altea D.
Provided a timely service, great helpMartin B.
Nothing everything was perfectJose O.
Customer did not leave a comment.RICHARD J.
Staff was fast and efficient polite and helpful.BRIAN W.
We had an absolutely horrible experience. I will be contacting customer service directly to address the issues yesterday. It was not acceptable and I will never use this service again and will encourage everyone I know to do the same.Eugene A.
Hello, Let me first start by saying that my Uhaul experience was a nightmare. I had booked a 26' truck for June 25th, 2022. I got a call on Thursday, apparently to confirm my rental, but as I was packing, I missed the call. There was no voicemail left. When I called the number back it was after hours and no answer. THe next morning, Friday the 24th, I called Uhaul at 7:30am. I was told by the operator that my 26' truck could be picked up in Ramore the next morning by 9:00am. I lived in Sudbury. Ramore is 354 km from my house and 4 hrs away. ONE WAY. How can there possibly be a reasonable expectation that someone who is moving could travel 8 hrs round trip to pick up their truck. That would have required my wife and I to travel in one vehicle up and two vehicles back. a total of over 1000km's for all vehicles combined. That would have eaten up all my allotted KM's before I even packed. Not to mention that I have 8 hrs of travel to get the truck. I had movers booked to help pack on Saturday (Through UHaul) and movers booked to unpack on Sunday. The only solution that was found was a 15' truck and 12' trailer in Esponola. Again, this was 90 km's away and over an hour travel time. THough I was assured extra km's, the problem was the extra Km's did not allow for me to make more than one trip to Barrie and back from Sudbury. I called customer service and they gave me 1042 Km's for the duration of the rental. The problem is I have to make multiple trips, fill up the truck twice, because my original truck was not available. I was not able to get everything in one trip because the truck and trailer were not as high as the truck I rented. Consequently my time and fuel costs were doubled. Not to mention I still have to make two extra trips with my own trailer and vehicle because of this issue. My problem is that I had booked this truck well in advance. I dealt directly with a representative and booked the movers at the same time. I was assured that the truck would be there because I had heard horror stories. How can UHaul facilitate the contract of movers to pack and unpack a truck but cannot provide the truck. The whole process of moving is contingent on tight time frames. Not having the truck throws the entire process into disarray. I held up my end of the bargain and went above and beyond to ensure that the booking was down well in advance. Having a truck 4 hrs away is not fulfilling your end of the contract. When I returned the truck I was told I was owed $7 in extra mileage. THis is ridiculous. THe attendant said not to worry after I explained all of this and that he would put a note on my file. But alas, I now have an invoice for extra mileage. I need this amount waived and taken off my record. I would not have needed extra mileage if Uhaul had provided the equipment that I had booked in the first place. I also had to drive 90 Km's to get the truck I did receive so that 90km's should be deducted from my total. I would also like an apology from UHaul and some acknowledgement that this system is broken and simply does not work. The logistics of this company make no sense and leave many people without the equipment they ordered. Peter RoysterPeter R.
Customer did not leave a comment.Becki L.
Poor customer service. Rental unit was not returned on time and therefore not available for pick up for our reservation. The person working didn't offer any substitutionsâ€¦ told us to come back later and it may be ready. Chose to wait, received rental 1.5 hours late And his humour was not appreciated.Susan M.
A completely horrendous experience, the truck was over 8 hours late, which I feel I was extremely patient about. What was disgusting was the customer service from this location. To say he was rude and completely unaccommodating doesn't even scratch the surface of describing the male that handled the customer service for our reservation. I was quite literally brought to tears by his behaviour. I've never in my life experienced such poor customer service. Also, I did attempt to quietly handle this but the link to the customer complaint via email just kept giving me an error code. I will absolutely avoid the divine logistics location at all costs in the future!Ryan G.
Improve your 1-800 service. I only get fast reliable service when I can get in contact with the dealer . 1-800 is a waste of time.WILLIAM B.
only problem was error display on dash - "please check fuel cap" It was on tight and then this error turned on engine light. Lots of growls and strange noises, but vehicle did the job.Alexander M.
Customer did not leave a comment.ANDY S.
Ensure equipment is ready for customers ahead of time. I was told the truck I booked was not available to me and VERY little compensation offered for the inconvenience. Poor customer service overall.Bracken U.
Never even opened the truck. Plans changed so it never left the lot. I was charged mileage I never put on. Also I opted for no insurance, I was charged for it. Tried calling the location but their number is not in service. They are not reputable and they charged incorrectly. I email custoservice as well but no response from them either. I think this will go the Mastercard Freud squad. Run the other way from this locatiomViktor R.
Customer did not leave a comment.Ayesha K.
Person was more interested in his phone.kevin R.
I booked through the mobile app for mobile pickup; in spite of receiving a confirmation, I was not registered when I arrived at the location.. in stead of confirming my details the attendant booked a separate booking and charged me $15 for protection I declined on my mobile booking. The truck did it have a working radio and the air conditioning was poor as well. The truck also had a â€œneeds service lightâ€ on for the traction control. This has. It been the norm for service at other U-Haul locations as I have used this service several times in the past couple of months. So this will have me looking at other rental companies. So very disappointed to get a poor vehicle and further to be charged for items I did not ask for and explain requested NOT to have.Ken W.
Let them know that they can't have the size of truck earlier than the day before we pick up the truck otherwise everyone we dealt with was grestNORMAN D.
My lights checked out,trailer had no working lights...Tom H.
All was good, this rental took place during the ROGERs failure and as such was unable to complete the return process via the internet. I called customer service and advised that I had taken all pictures manually and a walk-around video and a video of dropping the keys to the office which all had full time-stamp embedded. The rep I talked to was very helpful and changed a problem to a resolved solution !!! I would most certainly recommend U-Haul to my friends and business associates.Donald S.
I got my trailer 2 hours late not happy at all made my moved 2 hours later that supposed too I paid for 48Hrs and I did not get it for 48hrs of paid service I should be refunded 1 day of serviceJamie B.
Customer did not leave a comment.John V.
Customer did not leave a comment.Richard H.
The gentleman I was dealing with he phoned right at 3:05 pm to see if I was showing up, pick up Time for me was 3:15pm, then told me , that cause was late!! He was rude pushy, and seem time more interested that he needed to be somewhere and we were holding him up.Alan W.
The vehicle I reserved a 10' truck was not there and I had to get a Van which barely fit the Kingsize bed that I asked for initially.david H.
We rented a 10 ft truck it was very dirty sand everywhere, garbage, receipts, beer bottle cap and there was no windsheild washer in it at all and was empty. When we started it up it said service stabilitytrak. After we returned the truck i called the first time, i was told to call back next morning, which i had done like i was asked and i was told the fellow running this location was busy with other customers which is understandable he would call me right back. Which he never did at all. I proceeded to try to call him back in the day couple times and he never answered any of those times. However, I did call customer service as i was getting no response from the bradford street dealer and they did fix my issue with the cleaning fee and i was told they would forward the other concerns to the area manager to look into. I would not recommend this location for your rental as it was not a good experience for us. I have used Uhaul services many times over the years and i have never experienced the issues i have had with this bradford location ever.Laura H.
They gave us 2 uhauls over the span of 2 visits . The first day vehicle was an hour late with vegetable oil spilled in the back and we had to wait for cleaning . Second day the vehicle was not available. They spent an hour trying to locate one for us and finally found one at another location . The contract we then signed for that vehicle we got late evening was supposed to be back at 5pm next day - the paperwork stated . Then we were told we had to return it by 9 am the next day instead as they made a mistake . My husband had to rush and unload the last load by himself that morning because they were calling for their truck back even though the signed documents and text messages I received said 5pm . Horrible experience with this moving company- will not ever use again or recommend. I rented the first vehicle over 2 months in advance and they still had issues and reduced my dolly and furniture pad order several times also with no other options for me . I had only 2 dolly's I needed . Awful.Jason D.
At Divine Logistic, the staff go extra mile to make their customers happy. Highly recommended. I was there a little after closing hour yesterday but they did all they could and made available the vehicle i needed to move as it was very urgent for me to move yesterday..really happy with their service.OLOCHE E.
Customer did not leave a comment.Gisele M.
The worst experience I've EVER had with a company such a waste of money when already in a hard time they do not value their customers and treat them with total disrespect.BRITTANY F.
The invoice is not correct and we overcharged.Masroor M.
Friendlier service especially when we were told day before that we were not getting the truck we order. We seemed like we were an inconvenience. Would never use this company again. Horrible experience with this location and trying to get a hold of head office. Took me literally 2.5 hours after being on hold and bounced around â€¦Tony V.
Friendlier service especially when we were told day before that we were not getting the truck we order. We seemed like we were an inconvenience. Would never use this company again.Tony V.
Friendlier service especially when we were told day before that we were not getting the truck we order. We seemed like we were an inconvenience. Would never use this company again.Tony V.
Customer did not leave a comment.Frances T.
Customer did not leave a comment.Alex A.
The vehicle needs wheel alignment.Jose Ramiro S.
Customer did not leave a comment.Danielle C.
Customer did not leave a comment.Kyle L.
Although the pick and drop off location experiences were acceptable, the experience with head office has not been a good one. We ordered a large truck weeks in advance and when moving day arrived the truck was significantly smaller and pick up location was quite far away. The km were adjusted to accommodate the pick up but this did not help us as we then needed to make 2 trips to take our belongings to the new place resulting in extra gasoline costs not to mention the time spent on the road (2 hours each) so a move that should have been completed in one trip/one load took 2 trips. We were very disappointed that when the truck was booked, options were not provided so that we would sure to have the truck size originally requested for a one way move.anne J.
Truck was very dirty not cleaned the back boxed had to be fully cleaned out before we could actually move the truck overall was very dirty garbage left insideDarren B.
Had a great experience with this location.. Highly recommended to the people in the neighbourhood to go to this location for rentals.Manish D.
Customer did not leave a comment.Wyn S.
Customer did not leave a comment.Jillian M.
I ordered 2 moving Dollies and was charged for them but they were not in the vehicle. Other than that everything was fine.Scott H.
No one at the office though the location was â€œopen.â€ No answer on the phone number left in the window the first time I called. The guy hung up on me twice and was pretty rude when I did get him on the line.Kris S.