We rent UHaul trailers frequently and generally are very pleased with the product and service. This was our first time using this particular rental outlet and we won't be using it again. We booked a 2 day rental. We picked up the trailer at 8:15am on Day 1, we returned it in the evening of Day 2 after the store had closed. We had asked about doing the online 'self-return' that we'd had to do at other places, since we knew we'd be returning after hours and we were told we just needed to drop it off and they'd take care of the rest. The location waited to check it in at 8:30 the morning of Day 3 and entered that as our return time, so we were charged for a 3rd day's rental, even though we had the trailer for about 36 hours. We called the outlet when we received our bill by email and they 'weren't able to help us because they weren't in front of their computer at the moment' and told me to call back in an hour or call the 1-800 number. I did the later and they were very helpful and got us refunded for the 3rd day's rental. But it's ridiculous that I had to waste my time and energy to seek a refund when we should have been charged properly in the first place. We will continue to rent UHaul trailers regularly. They are great! We will never rent from Divine Logistics again.
John B
Divine Logistics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4N3A7
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- 3.0 Average Customer Rating
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The truck interior was dirty, there was a half eaten chocolate bar inside that was melted. Chocolate on the center console. Uhaul called and changed my pick up location and when I called that location to confirm the representative said he’d call me back. The whole day passed with no call back, I tried call them back serval times that day with no luck. The next day when I arrived at the pick up location my truck was not there and my pick up location was changed once again. Moving is very time sensitive, I had taken time off work and had friends waiting to help. All this confusion cost me time and money. Not happy at all with the 2 locations in Barrie and wouldn’t recommend.
RAMI NDidn’t have any issues which made my move easy. Awesome service 👍
ILSHAT GStaff were not helpful, gave me wrong info, called me to return it the wrong day. The location isn’t even open the hours they advertise they are
JACOB RAttendant spent time on personal phone calls while I was waiting to be served, then I hooked up the trailer and he said he would come take pictures. He came out and leaned on the trailer continuing his phone call and never took pictures. A simple check in process took over 40 minutes, which puts me behind and cuts into my 10 hour rental slot.
MICHAEL M