Upon arrival, I completed the check-in process on my mobile device. I had to wait an extra 30 minutes to get the truck keys from the attendant. I requested 24 furniture blankets, but was told that they didn’t have any in stock at the moment. Then they ended up receiving a few blankets back from another customer while I was still there, which they gave to me… when I went to use them, they were wet and smelled like urine, so I was unable to use any of them. The truck had no windshield washer fluid in it, and was told they don’t have any to fill it up. The truck had about a quarter tank of fuel in it on pick up. The truck was also blocked in by another truck and had problems starting… this made this pick-up process 10x longer than it needed to be. Then, we dropped the truck off during business hours at approximately 4pm on Friday, and nobody was there to speak with. I would not recommend this location to anybody using U-Haul, it is very poorly run.
Vincent S
Divine Logistics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4N3A7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Staff friendly, helpful and everything went as planned.
Mary CIt was an unmanned, self serve location and the parking surface was full of potholes and puddles. I had to take pictures confirming the condition of the equipment “to avoid cleaning charges”….i
David PExterior of trailer was very dirty
Jan Kjust the app not working. otherwise good.
Carly S