First off. My vehicle I reserved wasn't available when I came to pick it up. They also closed their office early, which involved the owner to drive back to finally give me the vehicle that I reserved. They wasted an hour of our evening. Second, the vehicle was dirty. Lots of belongings were left in the front and the back of the truck. The vehicle even felt like it needed service when driving it. Had a horrible experience with U-Haul to begin with. We went to 3 different places that evening, wasting our time that we had to move. All because they reserved the vehicle that I needed but wasn't available. Will never, ever deal with U-Haul again.Amy H.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Barrie, ON L4N3A7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Very poor at customer relations. He didnt explain anything about rates and times. I paid for a full day and only had use of the truck for 5.5 hours and he was very rude to me on the phone when i asked for explanations.Korry H.
Excellent customer servicePAULETTE H.
truck was available as requested and in good shape. Very busy lot to drop off at in the evening. Owner was friendlySara T.
On arrival to pickup trailer no one was there doors were locked no sign on door we did have a reservation we even call U-HAUL to inform them of our 20 minutes late. We waited for 1 hour then started making phone calls, 5 calls later we call the owner sounded like he was with family at home no problem he said we can do the paperwork on the phone. I hooked up the 6x12 trailer and proceeded to my destination. On my return of the trailer again the door was locked no one there. I called the owner again at home just leave the trailer and go I did as instructed. The parking area is a big pot hole you better have a 4x4 and in need of a car wash.tom F.