Location and equipment were good. Checking in and picking up the truck was behind schedule. The location opens at 8am, I had booked for 8:30 pickup. There was one person ahead of me when I arrive shortly after 8am, and it took until about 8:45 before the staff person was able to help me. I ended up not leaving with the truck until about 9:20am. I had booked pick up for 8:30 because I had to be somewhere by 10am and 1.5 hrs should have been 2x the amount of time I needed. I ended up being late and this caused issues for the rest of my day. Some streamlining or a more efficient process could be helpful.
Lori M
Divine Logistics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4N3A7
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How U-Haul Reviews WorkExcellent service. Polite staff
Troy WCan was filthy with dirt all over the floor. The cargo box was clean enough.
Dina DThere was a shoe on the floor of the drivers side. There was sand/dirt on the floor so you know it had not been cleaned out from the last user. It wasn’t bad though. The van was newer, it was a nice riding van. The whole transaction was seamless, booked on line, easy pickup & drop-off.
Sharon SYou can only pickup at times when the establishment is open. So why is the website not to that
Terry D