I booked a 10’ truck from Brooks three weeks in advance online only to get a call the day before saying one wouldn’t be available. The call lady says she can get me one on Tuesday so I say I’ll regroup and call back - call back 10min later ONE HOUR WAIT TIME so screw that and I called the Brooks location, and they weren’t even expecting any 10’ trucks, only a 20’ on WEDNESDAY. She’s helpful and understanding enough and I have to compromise with picking up in Medicine Hat, an hour away, as YOU PEOPLE created me more hassle, cost me more money, and lost me valuable moving time due to poor management. I arrive and get the truck no issues and then I started to drive it…boy oh boy was it ever in need of a wheel alignment. I literally drove down the TCH holding the wheel to the left just to keep going straight, and if I had to turn right? well just hold the wheel straight! Extremely dangerous to have on the roads and there was nothing you guys could do for me about that either and at this point, I could not afford more lost time. Horrible Horrible management and you guys need to do better, this will be the last time I use U-haul
Kyle I
Customer Reviews for Division Avenue One Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a part of the Gas Station, and it was very clean, well kept, and staff was very kind.
Jarrid AI had a reservation for 8AM and when I called the day before to see if I could pick up early (should there be an early drop off) I was told there wasn't equipment available until 3PM pick up day. The location I'm rating wasn't that mess up. The location I'm rating is the one that saved my day.
Mike HExcellent guys there, very helpful!
Alberto SAlso excellent
Michael TThis drop off was a great experience. The people at the location are great.
Richard WThe U-Haul system itself is garbage. It took them almost an hour to fix their point of sale while I didn’t have time. The location was great, U-Haul, YOU SUCK
Ron WGreat care and service
Blair SPick up time wasn't followed was an hour and a half behind by the time we got the equipment
KIAYA TAbsolutely amazing customer service and support. Very helpful and kind 😇
Janice RDidn’t have furniture dolly I ordered. Customers waiting to pay for convenience store items after starting process. App to upload photos of U-Haul wouldn’t work.
Chloe BClear all food from the truck.
Wendy CThe van bed was pretty dirty and needs a good scrub. My mattress cover was filthy. All in all the almost new truck was clean in front and ran smoothly. Full of gas at the start and hardly user any gas at all.
Linda MStreamline the paperwork and an option to use your debit card instead of having to use your Credit Card.
Robert KThe specific van that I rented was great, because it is still brand new, it has 867km when I rented it. Driving experience was great, I didnt see any problems. Customer service was great, she is fast and knowledgable regarding my inquiry. Theres one thing I want to point out. Hoping see the van clean, specially windshield, both side mirrors and back window, hoping to get it clean inside and out, to see clearly during sunset, this is to prevent future accident to everyone. Also, looking for atleast one more unit just in case more people wants to rent in this location. Overall, everything is great!
desirre dThe service was very good and the people were very friendly and knew how to handle me. It was under a great deal of stress. Thanks so much.
brenda sGreat friendly and helpful
Pamela BThe owner really needs to take the time to train their staff on how to use the services they intend to provide. It took me over 1hr to rent a cargo van at 8am, which I reserved and checked in online. Also, I was asked to provide information for someone they can call to verify that they know me, it was very odd, as if my driver’s license and credit card was not sufficient enough?? From one business owner to another. Do better, train your staff or do it yourself!
Josh OAs long this is fast and reliable. It moooooves:D
Dani DThe worker didn't know what she was doing I arrived 10 minutes early and didn't get the uhaul until an hour later due to her not knowing what she was doing
Joshua FI was this locations first customer. Although the process took a few minutes longer than usual, it was to be expected. They were thorough and very personable, making sure everything was completed properly. I rather enjoyed the conversation and pleasant genuine customer service.
tracy b