Customer did not leave a comment.Wayne Y.
Customer Reviews for DIY Rentals and Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to rent a car haulier from you guys to haul a vehicle from Saint John's which is 800 km away and I wanted to rent the car haulier in St. John's and tow it back to Stephenville, however do you guys want to charge me $550 plus tax to rent a car haulier in Saint Johns and drop it off in Stephenville. I rented the trailer from steamable told at the St. John's and told it back with my vehicle and back and it only cost me a little over $200. That doesn't make any sense to me as there was only one car haulier in steam mall and the cost difference was not reasonable to me.Christopher G.
Excellent services no improvement neededVioletta D.
Customer did not leave a comment.Laura K.
Customer did not leave a comment.TERRY S.
Customer did not leave a comment.JOSEPH O.
Customer did not leave a comment.Denise G.
Excellent service. Very friendly and professional.Bill J.
Harold is an excellent representative, very accommodating and professional.Jeff S.
I have no complaints it was my first time using a u haul for moving and I was very impressed! Great equipment and very friendly service. I highly recommend and will be using u haul in the future.Stacey H.
Very impress with the service I received from the contact person, Mr. Harold Porter.Brenda B.
What an amazing gentleman to deal with. It was such a great experience. I would most definitely deal with this business again, and highly recommend their services. Thanks for for the great service!Sonya S.
excellent serviceTERRY S.
Nothing, it was a great experience. Harold Porter was excellent, explained everything we needed to know.Danny G.
Excellent customer serviceRenee G.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.Patrick W.
Customer did not leave a comment.Rosanne H.
Customer did not leave a comment.Cliff O.
Customer did not leave a comment.kenneth F.
Customer did not leave a comment.Ronalda K.
Customer did not leave a comment.ALOYSIUS F.
Customer did not leave a comment.Darryl B.
Customer did not leave a comment.DAVE L.
Can't get it any better.service was great.thank youJim H.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.Eric H.
Great job! Worked out perfectly.Thomas H.
Customer did not leave a comment.Nicole B.
Perfect transaction! Great staff who genuinely cared about me!KEITH B.
Customer did not leave a comment.Holly B.
First the owner tried to give me a run around telling me my truck couldn't tow the trailer. When my truck is registered for over twice that weight. My travel trailer is way more then the car hauler and car on it combined!! I Hurd after he does this a lot to scam people into renting uhauls to tow the trailer to make more money. Secondly are tire blew. Your office said they'd have someone change the tire. When we return to the dealer. When we get there. We had to use are own Jack. Buddy gave us the tool made us change are own tire on the trailer. Plus go take one off another uhaul to replace are damaged one. The experience really makes me feel like saying F**K Uhaul. Next time I need something done I'll pay someone else to do it. Instead of putting money in these guys greedy pockets. ( but I am trying to understand , they are only a dealer. Not uhaul group) but you guys should look Into these things. It's not right. And make it better with your customer. I called youe Halifax office number and told the girl and she brushed me off. And basically said. Well your insurance with us only covered damages. It's normal to have to change the tire yourself. !?? Like what the F**k kinda schemer operation are you guys running. I asked her so if one blows while I'm on the highway what am I on my own here , why did I even buy your insurance. She's like no well there's roadside. So my question is. If there's roadside WHY DID I HAVE TO CHANGE THE TIRE IN THE FIRST PLACE , It's enough to make me never use UHAUL again. And let everyone else I see know HOW TERRIBLE UHAULS SERVICE IS !!!!!Robert D.
Realy dont need more .I had awsome serviceDwayne K.
Customer did not leave a comment.Geoff B.
Customer did not leave a comment.Krysten B.
Customer did not leave a comment.Lori B.
Friendly and courteous staff.leonie B.
Customer did not leave a comment.Clayton F.
Uhaul should update it's website. I attempted to return trailer in Clarenville, NL, only to find out the location no longer is a Uhaul dealer. https://g.co/kgs/pNgFSJ Service in Stephenville and St Johns was great.frank W.
Customer did not leave a comment.Stephen P.
The equipment was clean and the service was great as always. But the roof leaked and my pillows and dresser got wet overnightCandace C.
Customer did not leave a comment.Ryan T.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.COREY J.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.Dean M.
over all great experience as usual thanks To Harold PorterPETER H.
Customer did not leave a comment.JOHN G.
My first experience with this location was beyond excellent. But this time around I wasnt able to get ahold of anybody to drop off, nobody returned my messages, and when I finally got through to someone they told me that someone else would get ahold of me to deal with getting my deposit back but nobody ever did.John G.
Harold was really helpful and did a great job explaining what was needed to be known in relation to the truck. I certainly would go there again and I would certainly recommend Harold.Carson F.
There would not be to many improvements at this location great service and very helpful 10 out of 10 for me and I use uhaul frequentlyHARVEY B.
Sales representative made me believe I was saving money by bumping the price down because they didn't have the uhaul available that I wanted. I filled the tank completely when I used up the 1/2 that was already there. Then I was charged even more for gas and mileage. Overall I paid close to $400 for a uhaul that I didn't want to use, and that was used for two trips, and returned the same day. Very poor service and charge.Natesa H.
Nothing. He was awesome and informative. Just over all perfectTracy B.
Excellent service.Jeff B.
Excellent service!LLOYD H.
Excellent serviceVioletta D.
Nothing! The customer service was easygoing and helpful. I've recommended a friend to book a uhaul for moving.Courtney B.
Very good service, very friendlyAlana S.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Paul L.
No improvement necessaryRichard S.
Customer did not leave a comment.Dean M.
You have a great guy at the Stephenville location.. Wonderful customer service ..Karen P.
Customer did not leave a comment.Crystal D.
Winter tires on all trucks in NL. Excellent customer service. Highly recommend this location.Marilee C.
Customer did not leave a comment.Eugene M.
Customer did not leave a comment.Irene C.
The company worker in this location was amazing. He is very knowledgeable, friendly and efficient. The service was second to none. He went the extra to ensure the customer was informed and ready for their u-haul experience. Nothing short of excellent service.Reginald H.
Harold did a great job assessing my needs and finding a perfect solution for me. Thanks so much!Jessica H.
Customer did not leave a comment.Ken L.
This was by far the worst experience I have had with u haul . The dealer had software issues on the computer he was on hold for over an hour . I had to leave the building to call u haul myself to get a contract started . I have a big move coming up again in the near future where I will be relocating my businnes but will consider other alternatives to make the move happen . Unless you can change my minewade'S A.
Excellent as alwaysPETER H.
Staff was fantastic, very helpful and friendly.Faron R.
Customer did not leave a comment.Catherine P.
Always excellent service.Roxanne L.
All good, keep up the great work. Great customer service.Tim B.
Have the truck in the location of the reservation! I reserved a truck in a town 150 kms away.dan G.
The manager Mr. Porter was friendly, gave lots of useful information and was very professional. More customer relations personnel like Mr. Porter would be great. I had asked for a 15 foot van but there were none available. The 20 foot van I was given was in good repair, but probably used more gas than a 15 foot model would have used.Joseph M.
Customer did not leave a comment.Jacob H.
Have a uhaul that don't have bad tires that don't put someone's life in risk. We had a tire blow out with the driver nearly going off the roadJodie B.
Customer did not leave a comment.Helen L.
Customer did not leave a comment.Braeden C.
Customer did not leave a comment.Robert L.
Good day, yes I enjoy using Uhaul at this location. The gentleman is always very nice and does what he can to do his best to make the customer please with their rental experience.Gary L.
It was for a one day rental. All went very well.Joseph M.
Customer did not leave a comment.Alex H.
The gentleman at the stephenville locate was friendly and easy going,he called me after I dropped off the truck to be sure I was happy with it and thanked me for my business, also very good rental rates and new equipment, well rent there again.Shawn M.
Customer did not leave a comment.EDWARD H.
The man at Stephenville location was very helpful and friendly, I will go backGlen R.
Customer did not leave a comment.Roderick A.
Customer did not leave a comment.Tracy M.
Customer did not leave a comment.Michael H.
I do not reccomend Uhaul to anyone. Experience started out ok until the rep told us that we shouldn't be taking the truck but he was going to give it to us anyways. Never even got it in the driveway and it broke down. Had to wait 5 hours for another truck to come out. What would have only took one day took two so that's two missed days of work. Had to pay extra for the gas, which we wouldnt have to do with original truck. Called into uhaul itself and explain everything and was told that we shouldn't of had to pay anything extra and that we should have been compensated with some sort of discount. Once passed to the regional manager was basically told too bad. Actual company wasnt bad to deal with, but regional manager and store representative were not the nicest. For a multimillion dollar business there should be some compensation for when things like this happen just to keep your customers.Kennedy A.
Customer did not leave a comment.PETER H.
The truck tires were not safe. I called fhe day before to confirm my rental truck was still available from my booking only to be told the truck could not be rented unless the roads were bare from snow and ice due to their old worn out tires.Trina M.
Customer did not leave a comment.Kelly L.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Virginia M.
Replacement tires. Barely any thread, isn't good in snow! Other than that excellent service and customer service!Kelsey M.