Customer did not leave a comment.CRAIG C.
Customer Reviews for DJ Larson Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
every thing perfectMICHAEL R.
I was under a time frame & had to drive 6o miles on a river road to pick it up. Wiper blades were torn, inside windshield was stricken other than it was good.LARRY M.
Customer did not leave a comment.curtis M.
Customer did not leave a comment.Rachel P.
Excellent customer service. I really appreciated the efforts they made to make my rental possible.Tyler K.
These folks went above and beyond for me. The moving experience was far less stressful as a result of their efforts. In fact, they made it fun. Many thanks for the great work!DOUGLAS E.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.KAPRI Z.
cordial and willing to assist- good serviceHAROLD JAMES P.
Everything was greatANTHONY W.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Ken A.
Customer did not leave a comment.Marjorie T.
Customer did not leave a comment.ROBERT P.
You can fire Alice at the Billings, Montana location who cancelled my reservation with zero notice causing me to have to travel to Idaho to get a truck for a move from Montana to North Carolina.Tessa M.
Everyone had friendly customer service, they were amazing.l would definitely would say it was worth the drive. It was was a wonderful experience.SARA H.
I picked up a last minute rental and was given a box truck. No one walked outside with me to note the defects. I took pictures of the chipped windshield. I was given only 441 miles to use when the trip was almost 500 miles total- no extra stops and only interstate. I believe the charge was to high for a basic truck that didn't have any extras, no power anything or cruise control. I specifically asked about one with cruise control. Over all not happy with any of this experience. I will ask my company to not use this listing in the future.JONATHAN C.
Not much. I was satisfied. Stoe clerks helpful.ROBERT D.
Good service. They had what I needed. Quick pickup and easy return.MICHAEL M.
Customer did not leave a comment.Judy J.
The last there was beyond helpful, she alone is why we will use y'all againDavid E.
Customer did not leave a comment.LINDA M.
Excellent service in Salmon, ID--EXCEPT that the 26-foot truck I had reserved weeks earlier WAS NOT AVAILABLE. The traffic manager in Boise attempted to notify us as we were incommunicado enroute through the mountain passes on our 250-mile trip from Boise to Salmon. We did not discover U-Haul's failure to abide by their agreement until we checked text messages the morning after our arrival, which was the day before we were scheduled to receive our 26-foot truck. The traffic manager simply said that no 26-footers were available. None. Anywhere. She said we would have to take a 20-foot truck. She said we could tow a trailer behind the smaller vehicle, which was out of the question for us. Upon checking with the vendor in Salmon, we discovered a 26-foot truck in the lot. The traffic manager in Boise told us that it was reserved for another party, and that we could not take it. (Incidentally, it was still sitting in the lot when we departed Salmon days later.) The episode caused great consternation and stress as we weighed our options over the next couple of days. With careful packing (and re-packing), we were able to cram most of our freight into a 20-foot truck, although we had to leave some items behind in Salmon for another trip later this summer. Pamela at DJ Larson Enterprises in Salmon was very sympathetic and helpful, and we enjoyed working with her through this dilemma. However--we feel that U-Haul abrogated our agreement and did not notify us about their failure until we were well into a six-hour mountain journey to Salmon. This was unconscionable. I have been heavily involved in customer service throughout my lifetime career, and, had I broken my promise to a customer, as did U-Haul, I would have moved heaven and earth to make it right. If any of my staff had pulled a stupid stunt like this, heads would have rolled. Unfortunately, this left a very bad taste in our mouths towards U-Haul. Promises made need to be kept. Period.JOHN E.
Customer did not leave a comment.RICHARD ALLEN M.
Customer did not leave a comment.Richard M.
Excellent service at this location.David A.
Customer did not leave a comment.DANNY P.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.VICKI B.
Location was closed at time of drop off.allen L.
I appreciate that they had the reserved equipment hooked up and ready to roll at the preferred pick-up time.Byron M.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.MELODY MARIE S.
Customer did not leave a comment.CHARLES C.
Wonderful customer serviceSHANE O.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.DEBORAH M.
Customer did not leave a comment.SANDRA C.
Excellent staff and professional.PAUL N.
It was after hours when I dropped this off, they had very easy instructions.Kurt H.
Customer did not leave a comment.CHRISTOPHER H.
Customer did not leave a comment.Anna E.
Nothing Pam is great.David S.
Great service. I really like being able to work with a local small town business.MICHAEL C.
Excellent and very helpful staff!JOSEPH M.
No a thing , great location easy to get in, friendly placeArvilla S.
Customer did not leave a comment.ERIN R.
I've never moved in 30 years but using UHaul made it easier for me. Thx!!Kris T.
Super friendly and efficient with helpful and knowledgeable service. Pam was awesome! Thank youTheresa B.
Nice people work there.Larry J.
Customer did not leave a comment.GARY W.
Customer did not leave a comment.Jami G.
Customer did not leave a comment.MATTHEW C.
Customer did not leave a comment.ROYDEN M.
Very good customer service.James P.
Customer did not leave a comment.KRISTA H.
Another good experience. Thank youKaren G.
We had to leave our truck away les Schwab ttp beer fixed and rented the small van. It saved us since we are from out of town. The lady inside was very helpful and friendly. Thank youMichelle W.
Customer did not leave a comment.jim T.
Customer did not leave a comment.Amy E.
Customer did not leave a comment.Michael J.
The back of the truck was filthy, had not been swept out, looked there had been birds in itkevin W.
Pamela Ekker did an excellent job of explaining the trailer, hooking up the lights, and then hooking up the trailer. and clarifying the safe-tow coverage. She is quite an asset to your operations in SalmonGerald B.
Customer did not leave a comment.Camille B.
Customer did not leave a comment.Michael P.
It was a positive experience; keep it up.Paul M.
check-in was not easy, they couldn't get on the website to print out paperwork or anything. They just had to give me the trailer and bill me later.Christopher J.
Customer did not leave a comment.Lucia C.
Customer did not leave a comment.Mary P.
Customer did not leave a comment.Robin G.
Quick and friendly service, I was in and out in minutes with a clean, new trailer that was ideal for my needs. Thank you U-Haul.David M.
Include tow trucks on your insurance.ETHAN M.
These folks are the best group I have ever worked with. Their kindness and assistance went well above and beyond for my moving experience. I would recommend them for all your moving needs in the future.Bill S.
excellent serviceTracy M.
What a wonderful experience! I was so impressed with these two facilities. Both pick up and drop off location personnel were respectful and courteous and the facilities, OMG ! Clean and tidy is an understatement of how management has gone beyond the bare min. I WAS IMPRESSED and have shared my praises Regards LMLori M.
Customer did not leave a comment.Carma M.
Customer did not leave a comment.Dan L.
Customer did not leave a comment.Wyatt T.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.Heidi Z.
Very friendly people there and very helpful.Donald G.
Customer did not leave a comment.Craig O.
Customer did not leave a comment.River T.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.Donald G.
Customer did not leave a comment.Matt L.
These guys, and girls, were very friendly and helpful when we needed it the most. Broke down on the holidays. Thank you U-haul Sincerely, The Ishmansisabelle V.
Hours posted were 8:00. It was a little before 9:00 before anyone showed up. I returned the trailer a day early and was told in no uncertain terms that U-Haul does not give refunds. The initial estimate was 37.5 miles one way to return the trailer. In reality, it was a 72 mile drive (144 miles RT).Richard L.
Did not return phone messages X2 - Yard was very cluttered. Closed/locked doors before the time posted on the door. Very unprofessional!!!Annette S.
He charged me for gas that the truck was not short onRobert M.
Customer did not leave a comment.Jerrid L.
Nothing I can think of. Everything from start to finish. Thank youPat B.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Melasaunde B.
Customer did not leave a comment.Sherry T.
Customer did not leave a comment.John H.
Great experience! Very helpful staff!Joshua H.
Can't think of a thing.Steven H.