Customer Reviews for DLB Discount Resale
(U-Haul Neighborhood Dealer)

63 reviews

1265 Merchants Dr   Dallas, GA 30132

(678) 905-6609

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 905-6609

1265 Merchants Dr
Dallas, GA 30132

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Rocklyn H. 
Rating:
5.0

Great customer service, Erika is Awesome!

William A. 
Rating:
5.0

Great customer service

Julia F. 
Rating:
3.0

Customer did not leave a comment.

Leonardo M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
1.0

first of all when i tried to check in the website was down. the ladies in the store didn't know what to do. everything was backwards n mixed up. i'll never go through u haul againnnn

Britney E. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

Reserved a truck less than a mile from my house, super convenient...the night before pickup they moved me twice - final pickup was 30 minutes away and an hour and a half later pickup time than what I requested....when that happens there should be more than just an offer to give more mileage. This location was fine, but bad experience with coordination and lack of customer service with no regard of how inconvenient It is to be changed to two other locations the night before your move.

Zachary L. 
Rating:
1.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

very convenient

Sherri G. 
Rating:
3.0

The product I rented did not have a working tail light, turn signal or hazard light capabilities. Also, the tow dolly had damage to it.

Sean G. 
Rating:
1.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
3.0

It was just as it should be got the job done thank you.

Georgia S. 
Rating:
4.0

Customer did not leave a comment.

Loren D. 
Rating:
5.0

Customer did not leave a comment.

Shalethia G. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
2.0

The location was closed so I can't give an honest assessment. They entry was chained so I was unsure what to do. Please see comments above.

Rufus F. 
Rating:
5.0

Great service

William A. 
Rating:
5.0

Customer did not leave a comment.

Antoine J. 
Rating:
4.0

Wash the outside of the trucks , the front was covered in bugs , but that's normal when driving, bugs happen, inside can & cargo area where clean , that's all that really matters to me...

David B. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Great Customer Service

WILLIAM A. 
Rating:
5.0

Easy and smooth

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Zachary L. 
Rating:
3.0

No walk through on inspection of trailer , also we used trailer to transport large arcade machines due to possible weather conditions . As we arrived in Taylors and opened trailer all machines were very wet . We were able to dry before any damage to wood .

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

I returned my rental trailer on Memorial Day and dropped off where the other closed trailers were located.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S. 
Rating:
1.0

The truck smelled really bad. In the back of the truck there was broken glass. I was suppose to be able to pick up the keys from the outside box and I had to go in and go through the entire rental process again even though I did it online.

cynthia A. 
Rating:
5.0

First Location called 4 hours before pickup after 2 month before booking that there are cöosed. I had to scramble and call Customer Service. The switch contract for the bew location had problems and needed to be canceled etc. 30 min process

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Georgia R. 
Rating:
5.0

Keep up the great work!

Marshall A. 
Rating:
4.0

Customer did not leave a comment.

Sylvia B. 
Rating:
5.0

The gentleman that checked me in was very kind and efficient. He got me in and out quickly when he found out I was in a line to go into the store. Thank you so much. I will definitely use again if needed.

Amanda T. 
Rating:
5.0

Make the directions clearer to the drop off point a little clearer.

Arnise H. 
Rating:
5.0

Customer did not leave a comment.

yaz C. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
3.0

Truck check engine light came on early in trip, steering seemed loose, and wipers were worn out. Truck interior smelled like body odor and smoke.

Karl H. 
Rating:
5.0

Customer did not leave a comment.

Jarod P. 
Rating:
5.0

Very friendly, smooth process

Jarod P. 
Rating:
2.0

This was the most uncomfortable ride I ever had. For a long distant move it was uncomfortable and things did not happen like we were told. We worked hard to get the truck back a day early thinking we were getting a day early return credit only to be told that that is not what they do. Where we picked up the truck in Dallas, Ga they told us if we brought it back before Sat. we would get a days credit. We returned the truck on Thursday and were told different. They don't give credit for early return. Our brake light on the driver side went on and off working. The truck was dirty inside. We had a lot better experience with Penske and that's who we will recommend to people. We wish we would have done that in the first place. Why we went with uhaul was because of pick up closer to us and timing was important. Never again

KENNETH W. 
Rating:
4.0

This is the third trailer rental since late August and the first time I have not had problems

Karen E. 
Rating:
4.0

Customer did not leave a comment.

MARY F. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
1.0

Didn't do the walkthrough with us didn't check the gas or the miles which made it a real pain in the ass when I return the truck at a different location

JACOB S. 
Rating:
2.0

Asking people to take pictures of the odometer and whatnot is stupid. As if trying to move isn't stressful enough

mansa Q. 
No reviews have been submitted for this location.

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