Customer Reviews for DMC Heavyduty Mechanical
(U-Haul Neighborhood Dealer)

590 reviews

#1 4130 55th Ave   Lacombe, AB T4L2H9

(403) 782-5900

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 6/14/2025: Closed
  • 6/15/2025: Closed
  • 8/1/2025: 9:00 am - 12:00 pm
  • 8/2/2025: Closed

Services at this Location:

Contact Us

(403) 782-5900

#1 4130 55th Ave
Lacombe, AB T4L2H9

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 6/14/2025: Closed
  • 6/15/2025: Closed
  • 8/1/2025: 9:00 am - 12:00 pm
  • 8/2/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

It was a short notice rental, the staff were very accommodating and helpful. Great work.

Brent B 
Rating:
3.0

Ratchet system not working properly advised the person at U-Haul

Paul T 
Rating:
5.0

Customer did not leave a comment.

Barry W 
Rating:
5.0

DMC Heavy Duty was superb to work with. Tracey was super accommodating friendly and helped us after hours with 24hr pickup when the UHaul app wouldn’t let me pickup the truck early.

Marshall S 
Rating:
5.0

Awesome.

Ed B 
Rating:
5.0

Customer did not leave a comment.

Krysti A 
Rating:
5.0

Customer did not leave a comment.

Jim S 
Rating:
4.0

Customer did not leave a comment.

James H 
Rating:
4.0

Customer did not leave a comment.

Theodore V 
Rating:
5.0

Customer did not leave a comment.

PENG L 
Rating:
5.0

Customer did not leave a comment.

aaron r 
Rating:
5.0

Customer did not leave a comment.

Russell D 
Rating:
5.0

Keep doing a great job!

Robert M 
Rating:
5.0

Customer did not leave a comment.

Lancelot P 
Rating:
5.0

Customer did not leave a comment.

Lori S 
Rating:
5.0

Fix your system so that the workers can get on it to make the process is easy for them to rent your trailers and trucks!!! The lady who did this for me was very helpful but was frustrated with your system!!! I told her that I was in no hurry!!! Thankfully she got it done but had to do it manually on her computer!!!! This was after she tried the computer and her phone!!!!! Ps she was great!!!!

Darcy F 
Rating:
5.0

Not much employe there was great to deal with

David P 
Rating:
3.0

I am not pleased with this experience. I had a reservation set in Red Deer, and without an explanation they changed my pickup location which added time to my trip. It was already a long trip before the changes

pat l 
Rating:
5.0

Excellent person to deal with

David P 
Rating:
5.0

Customer did not leave a comment.

Garry T 
Rating:
5.0

Nothing the lady was AMAZING!!! She is by far the best Uhaul person I have ever dealt with I will drive from Alix to Lacombe just to deal with her!!!

Andrew M 
Rating:
5.0

Customer did not leave a comment.

Bernard K 
Rating:
5.0

Customer did not leave a comment.

Judy E 
Rating:
5.0

Excellent service and very friendly and understanding staff. Thank you very much. Blessings to you.

Leonel M 
Rating:
5.0

After signing up I was left alone..just the way I like it..the lady has always been good and helpful

Doug P 
Rating:
5.0

Customer did not leave a comment.

Amanda A 
Rating:
3.0

I was told I would have over 300km for travel and this was not the case, they need to explain this in more detail as apparently I went over 17 km and I had to pay $1 for every km ontop of the $300+ I paid for the rental from Bentley to Viking. I even returned the truck a day early with extra gas in it and that did mean anything to this company. Just a cash grab company and they don't care about their customers at all. I asked to talk to someone in charge at the drop-off location and was informed that they're just a hub and they can't do anything with the billing and I know better as I used to work for Uhaul.... Just a sad and unhappy experience all around!

Lisa P 
Rating:
5.0

From the moment I called, Tracy? sorry I forgot her name, was very kind, courteous and helpful. She made great suggestions and recommendations and really made my experience seamless! The 10 foot U Haul was very clean and exactly what I needed. The take back process was so easy as well. I would definitely recommend this company to all my friends and family. So nice to have this business in Lacombe!

Alana W 
Rating:
5.0

Customer did not leave a comment.

Zoe P 
Rating:
5.0

Ensure appropriate mileage allocated if the nearest drop off location is far away from the destination home. When problem at drop off location occurred, I called the lady at DMC and she solved it immediately and was all around fantastic and professional. Very good PR for uhaul.

Phillip R 
Rating:
5.0

Very nice and helpful

JUAN M 
Rating:
5.0

Lady at the front was so friendly , would definitely recommend.

Pam L 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

After experiencing difficulties when trying to pick up our truck at the Riverside Dr location and having the clerk throw my credit card at me after I made a comment about he lack of customer service, we rented from the location in Lacombe and were amazed at the professional attitude and excellent customer service. Any time we need to rent from U-Haul in the future we will be using this location and recommeding them to all our friends.

James S 
Rating:
5.0

The best location I've ever visited, without a doubt. Uhaul's unbeatable rates made better only by the outstanding customer service at this location. I only book my rentals here even when I need the equipment somewhere else.

Matthew B 
Rating:
5.0

Great service as always!

Zachary W 
Rating:
5.0

Tracy from the Lacombe location was very helpful and excellent to deal with

JASON M 
Rating:
5.0

Customer did not leave a comment.

Jessica P 
Rating:
5.0

The owner was very kind and customer service was great!

Samantha O 
Rating:
5.0

Customer did not leave a comment.

Bonnie K 
Rating:
5.0

Customer did not leave a comment.

Devin G 
Rating:
5.0

Customer did not leave a comment.

Nicole G 
Rating:
5.0

Thanks for making things easy.

john b 
Rating:
5.0

Very happy with the service provided and seemed like we were given special attention.

Estate O 
Rating:
5.0

Customer did not leave a comment.

Daniel J 
Rating:
5.0

Excellent service

Duane M 
Rating:
5.0

Customer did not leave a comment.

Ian T 
Rating:
5.0

Excellent job!

Duane M 
Rating:
5.0

Customer did not leave a comment.

Glenne N 
Rating:
5.0

I have no complaints againts the service i received.I appreciate the help and courtacy of the staff,thanks

Stephen V 
Rating:
5.0

Thank you.

Helene A 
Rating:
4.0

Customer did not leave a comment.

Ryan H 
Rating:
5.0

The manager did an excellent job !

Duane M 
Rating:
5.0

-

Peter N 
Rating:
5.0

Great customer service! We love this location. Always clean and fast.

Nicole G 
Rating:
4.0

Customer did not leave a comment.

Tara P 
Rating:
5.0

Great service!

Nicole G 
Rating:
3.0

Customer did not leave a comment.

Craig M 
Rating:
5.0

Customer did not leave a comment.

Beverley R 
Rating:
5.0

Tracy was awesome. Helped me even step of he way. Very professional and friendly.

Duane P 
Rating:
5.0

Have rented many times at this location and always been a great experience. Tracey is always awesome to work with.

Jim S 
Rating:
5.0

Tracey was super helpful. We are seniors and moving ourselves was a daunting task. She took all the worries away. Very professionally handled. Thankyou

Carol M 
Rating:
5.0

The drop off location was a shop so as clean as it could be. The staff here were amazing though. Very kind, informative and super helpful!! :) The only unfortunate thing was that it was booked to be returned in Ponoka not Lacombe. Again...more travel and time for me. The process for UHaul is painful.

Heidi S 
Rating:
5.0

10/10 honestly have zero complaints, she was amazing and helpful. Would rent from her again.

Lennae W 
Rating:
5.0

Customer did not leave a comment.

Duane M 
Rating:
5.0

Thx

Helene M 
Rating:
5.0

Customer did not leave a comment.

Brendan H 
Rating:
5.0

One tire on the trailer was very low but after filing it the trip was otherwise good.

PAM T 
Rating:
5.0

Everything was fine , next customer will be happy with the service

Michael D 
Rating:
5.0

Can't say enough good things about this Uhaul location. She stayed late when I was stuck in traffic, easy to deal with.... Don't rent from any other location, they're the best! Thank-you!

Laurie A 
Rating:
5.0

Tracey at Lacombe U-Haul was exceptional getting me on the road . 5 stars

William L 
Rating:
5.0

Customer did not leave a comment.

Steve P 
Rating:
5.0

Lacombe U-Haul was 5 stars, very helpful and diligent. Ponoka UHaul was useless (no trucks and even no supplies (boxes, etc.). it does not look like they want to do business and are bothered by clients. Wetaskiwin UHail had supplies but 2 times I checked on the web site before driving over (30 minutes each way), on the website it said open until 5 pm and twice it was closed when I got there 1.30 pm once and 2.30 pm the second time). The lady at Lacombe (Tracy? I apologize for not being sure of her name), was EXCELLENT and deserves to be commended. Definitely recommend in the future.

MARIO J 
Rating:
4.0

Customer did not leave a comment.

Ronald E 
Rating:
3.0

Customer did not leave a comment.

KEVIN C 
Rating:
5.0

The place was good. The people were very kind and professional. My complaint is with U haul directly. How come if I requested to pick up my truck and trailer in Red Deer . I have to go to pick up the truck in Lacombe 25 km from Red deer and totally opposite direction to my final destination that was Kelowna. 25 km in gas in my own car and extra gas in the 26 ft truck that I picked up to go back to Red Deer.

Luis L 
Rating:
5.0

Outstanding customer service from Tracy. Thank you for being so amazing.

CORINNE C 
Rating:
5.0

Tracy always goes above and beyond. Best service and cleanest vehicles around!

Nicole G 
Rating:
5.0

GPS can not find the address. Additional help such as a map of location is necessary.

Sarah T 
Rating:
5.0

The lady was amazingly easy to deal with and very friendly ☺️

Brittany P 
Rating:
5.0

Norhing

William H 
Rating:
5.0

This is the second time I've dropped off at DMC Mechanical. Nice flat yard with lots of parking and helpful staff. I recommend.

Ryan H 
Rating:
5.0

Tracey always goes above and beyond!

Nicole G 
Rating:
5.0

The lady there was awesome. Fixed all the mistakes from the alix gas plus guy made. Was super great about it all and apologized. She made sure the truck was also going to be taken out for service so nobody would have a front tire blown while moving their goods.

Natasha W 
Rating:
5.0

Nothing

Dan S 
Rating:
5.0

Tracey was very friendly and helpful

Bev C 
Rating:
5.0

Customer did not leave a comment.

Doug P 
Rating:
5.0

Customer did not leave a comment.

Earl T 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

I don’t have any complaints about this location and the representative was awesome! I will always use U-Haul for moving! Thanks again :)

Sean L 
Rating:
5.0

Customer did not leave a comment.

bobb g 
Rating:
2.0

The truck was an absolute pile of junk. Loose door panels, front end felt like it was going to fall out and it dog tracked down the highway. So noisy inside you could hardly talk. It felt like we were taking our lives in our hands every time we drove it. there was damage on every corner of the vehicle, it should be taken off the road.

Kris O 
Rating:
5.0

The employee was very knowledgeable about the equipment and cared about how the equipment worked

dennis w 
Rating:
5.0

The U-Haul representative, Tracy, was absolutely amazing! She took the time to explain everything and double check all the information. The equipment was spotless, ran perfectly, and the return system was super easy. I highly recommend dealing with Tracy from U-Haul (located in Lacombe @ DMC heavy duty mechanical)! Five star service.

Laura A 
Rating:
5.0

Was very happy with our experience

Margaret L 
Rating:
5.0

The Lacombe AB Office staff are very Friendly and very helpful always willing to go the extra mile to help there customer’s get the equipment they need.

JERRY M 
Rating:
3.0

I reserved a trailer for pickup in Camrose one month prior to the move. One day before the move, I get a call for confirmation to pickup in Edmonton. 2.5 hours out of my way. I live in Medicine Hat. They had a trailer in Lacombe. I was visiting family in Stettler which made the pickup in Lacombe better but you had one month notice to have it in Camrose. Disappointed for sure.

Mike H 
Rating:
4.0

I appreciated the staff hooking up and checking all the connections before I left. Give your self some time during pick and drop off as the various paper work to complete the contract takes quite a bit time to complete.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Adam H 
Rating:
2.0

I made the reservation at the blackfalds location. I was told they had the truck I needed there and they move the reservation to Lacombe without even informing me. To add to it the ladies at the blackfalds location are racist and rude. Horrible service.

Paul a 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top