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Lonny N
Customer Reviews for DMC Heavyduty Mechanical
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. Will return when future needs will arise.
richard lIt was a short notice rental, the staff were very accommodating and helpful. Great work.
Brent BRatchet system not working properly advised the person at U-Haul
Paul TDMC Heavy Duty was superb to work with. Tracey was super accommodating friendly and helped us after hours with 24hr pickup when the UHaul app wouldn’t let me pickup the truck early.
Marshall SAwesome.
Ed BKeep doing a great job!
Robert MFix your system so that the workers can get on it to make the process is easy for them to rent your trailers and trucks!!! The lady who did this for me was very helpful but was frustrated with your system!!! I told her that I was in no hurry!!! Thankfully she got it done but had to do it manually on her computer!!!! This was after she tried the computer and her phone!!!!! Ps she was great!!!!
Darcy FNot much employe there was great to deal with
David PI am not pleased with this experience. I had a reservation set in Red Deer, and without an explanation they changed my pickup location which added time to my trip. It was already a long trip before the changes
pat lExcellent person to deal with
David PNothing the lady was AMAZING!!! She is by far the best Uhaul person I have ever dealt with I will drive from Alix to Lacombe just to deal with her!!!
Andrew MExcellent service and very friendly and understanding staff. Thank you very much. Blessings to you.
Leonel MAfter signing up I was left alone..just the way I like it..the lady has always been good and helpful
Doug PI was told I would have over 300km for travel and this was not the case, they need to explain this in more detail as apparently I went over 17 km and I had to pay $1 for every km ontop of the $300+ I paid for the rental from Bentley to Viking. I even returned the truck a day early with extra gas in it and that did mean anything to this company. Just a cash grab company and they don't care about their customers at all. I asked to talk to someone in charge at the drop-off location and was informed that they're just a hub and they can't do anything with the billing and I know better as I used to work for Uhaul.... Just a sad and unhappy experience all around!
Lisa PFrom the moment I called, Tracy? sorry I forgot her name, was very kind, courteous and helpful. She made great suggestions and recommendations and really made my experience seamless! The 10 foot U Haul was very clean and exactly what I needed. The take back process was so easy as well. I would definitely recommend this company to all my friends and family. So nice to have this business in Lacombe!
Alana WEnsure appropriate mileage allocated if the nearest drop off location is far away from the destination home. When problem at drop off location occurred, I called the lady at DMC and she solved it immediately and was all around fantastic and professional. Very good PR for uhaul.
Phillip RVery nice and helpful
JUAN MLady at the front was so friendly , would definitely recommend.
Pam LAfter experiencing difficulties when trying to pick up our truck at the Riverside Dr location and having the clerk throw my credit card at me after I made a comment about he lack of customer service, we rented from the location in Lacombe and were amazed at the professional attitude and excellent customer service. Any time we need to rent from U-Haul in the future we will be using this location and recommeding them to all our friends.
James SThe best location I've ever visited, without a doubt. Uhaul's unbeatable rates made better only by the outstanding customer service at this location. I only book my rentals here even when I need the equipment somewhere else.
Matthew BGreat service as always!
Zachary WTracy from the Lacombe location was very helpful and excellent to deal with
JASON MThe owner was very kind and customer service was great!
Samantha OThanks for making things easy.
john bVery happy with the service provided and seemed like we were given special attention.
Estate OExcellent service
Duane MExcellent job!
Duane MI have no complaints againts the service i received.I appreciate the help and courtacy of the staff,thanks
Stephen VThank you.
Helene AThe manager did an excellent job !
Duane M-
Peter NGreat customer service! We love this location. Always clean and fast.
Nicole GGreat service!
Nicole GTracy was awesome. Helped me even step of he way. Very professional and friendly.
Duane PHave rented many times at this location and always been a great experience. Tracey is always awesome to work with.
Jim STracey was super helpful. We are seniors and moving ourselves was a daunting task. She took all the worries away. Very professionally handled. Thankyou
Carol MThe drop off location was a shop so as clean as it could be. The staff here were amazing though. Very kind, informative and super helpful!! :) The only unfortunate thing was that it was booked to be returned in Ponoka not Lacombe. Again...more travel and time for me. The process for UHaul is painful.
Heidi S10/10 honestly have zero complaints, she was amazing and helpful. Would rent from her again.
Lennae WThx
Helene MOne tire on the trailer was very low but after filing it the trip was otherwise good.
PAM TEverything was fine , next customer will be happy with the service
Michael DCan't say enough good things about this Uhaul location. She stayed late when I was stuck in traffic, easy to deal with.... Don't rent from any other location, they're the best! Thank-you!
Laurie ATracey at Lacombe U-Haul was exceptional getting me on the road . 5 stars
William LLacombe U-Haul was 5 stars, very helpful and diligent. Ponoka UHaul was useless (no trucks and even no supplies (boxes, etc.). it does not look like they want to do business and are bothered by clients. Wetaskiwin UHail had supplies but 2 times I checked on the web site before driving over (30 minutes each way), on the website it said open until 5 pm and twice it was closed when I got there 1.30 pm once and 2.30 pm the second time). The lady at Lacombe (Tracy? I apologize for not being sure of her name), was EXCELLENT and deserves to be commended. Definitely recommend in the future.
MARIO JThe place was good. The people were very kind and professional. My complaint is with U haul directly. How come if I requested to pick up my truck and trailer in Red Deer . I have to go to pick up the truck in Lacombe 25 km from Red deer and totally opposite direction to my final destination that was Kelowna. 25 km in gas in my own car and extra gas in the 26 ft truck that I picked up to go back to Red Deer.
Luis LOutstanding customer service from Tracy. Thank you for being so amazing.
CORINNE CTracy always goes above and beyond. Best service and cleanest vehicles around!
Nicole GGPS can not find the address. Additional help such as a map of location is necessary.
Sarah TThe lady was amazingly easy to deal with and very friendly ☺️
Brittany PNorhing
William HThis is the second time I've dropped off at DMC Mechanical. Nice flat yard with lots of parking and helpful staff. I recommend.
Ryan HTracey always goes above and beyond!
Nicole GThe lady there was awesome. Fixed all the mistakes from the alix gas plus guy made. Was super great about it all and apologized. She made sure the truck was also going to be taken out for service so nobody would have a front tire blown while moving their goods.
Natasha WNothing
Dan STracey was very friendly and helpful
Bev CI don’t have any complaints about this location and the representative was awesome! I will always use U-Haul for moving! Thanks again :)
Sean LThe truck was an absolute pile of junk. Loose door panels, front end felt like it was going to fall out and it dog tracked down the highway. So noisy inside you could hardly talk. It felt like we were taking our lives in our hands every time we drove it. there was damage on every corner of the vehicle, it should be taken off the road.
Kris O