Customer did not leave a comment.Jesse N.
Customer Reviews for DMH Automotive Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Customer service was excellent. He even made us feel at home.Tesheeka M.
The digital check out app did not accept my headshot 5 different times even as I was on a flat background and had no mask, hat or glasses on. There were issues with it accepting the back of my driver's license, their scanning feature didn't work and it was not clear what orientation they wanted the drivers license in. Then when I went to bring my truck back I couldn't find the gas calculator. The reservation said it was in my contact I went through the digital contract several times and had a 2nd person look as well but neither of us could find it. You would think they would have it available on the website but neither I more my friend could find it. I ended up overpaying for gas because of this.Amber V.
This location was brand new; so the owner was a little rusty in setting us up. So not fair to rate a first starter. They did throw in extra blankets because they had none so I appreciated that.ANTONETTE M.
Customer did not leave a comment.Admir R.
The interior of the truck was not clean, but after speaking with Uhaul, the situation was remedied.Scott G.
Customer did not leave a comment.Timothy T.
Customer did not leave a comment.Kimberly R.
Customer did not leave a comment.Austin F.
I was over charger for gas and when i try to return the truck the man was not there he leave work 2 hours before closing. Because of the service i received here moving forward I will mostly never used uhaul again.Rose A.
It's ridiculous for me to be charged to use a dingy truck for two days that I had for a couple hours. Disgraceful. $19.95 is a scam. Never again.Wendy C.
Customer did not leave a comment.JASON A.
Darryl is the best. I had a wonderful experience. His customer service is at the highest level.Gabriel G.
Customer did not leave a comment.Christopher M.
The owner was amazing. He made the process smooth and easy.Troy S.
The location was not the location we reserved from, that location did not have the truck we wanted so they told us to go here instead. When we got there we went inside the office door, which is evidentally closed on Saturday, but the office door was not locked. The alarm went off and the police came. We had to show ID to police and talk to them until they could get a hold of the owner. We asked the owner for the key, but were then told to use the prompts online to open the key box. This process is TERRIBLE It took over 45 minutes to get the key out of the box. The ap kept starting over, we had to resubmit photos, it was a nightmare! Not a pleasant experience at all! We got there at 8:56 and didn't pull out until almost 10 am. Trucks were parked very close together and if we didn't have experience in driving bigger trucks there could have been a lot of damage. Truck only had 1/4 tank gas in it. We've always gotten them full and returned full. Bed of truck was not swept out entirely.Christopher R.
Customer did not leave a comment.GREGORY S.
Everything was ready to go at 6:30 am! Nice and easy.Benjamin P.
Customer did not leave a comment.Igor S.
Customer did not leave a comment.Cynthia F.
I would include the lockbox code in the â€œreturnâ€ process because I wasn't able to get back into the lockbox (I had locked it during the pickup) and ended up having to call Customer Service. I guess she â€œleft a note in my accountâ€, so hopefully all is well. I had to drop the key in the â€œ24-Hour Returnâ€ key-drop, which is not the place that the app directed me to drop my key in. I'm skeptical about whether or not I'm going to get charged for this. Otherwise it was just fine, the app was great aside from this.Austin F.
Same as abovethomas D.
Customer did not leave a comment.Chris M.
The website now shows a reduction of $50... The truck leaked. The flexible thing where you return the truck to the same location is not really applicable if the don't give you st least what the round trip mileage is!!! Also...the truck leaked bad and soaked many important items...some that cannot be replaced!!! Not sure why you are asking for feedback...its not like you give two shits anyway! I will not be returning to uhaul ever as a customer!!!Dawn W.
Customer did not leave a comment.BOBBY F.
Customer did not leave a comment.George J.
Customer did not leave a comment.Dawn N.
I was charged another day for my truck but was not able to keep it because they had already rented back out again so I was rushed to get it returned and charged for itNate J.
Customer did not leave a comment.Marcy W.
Professional, courteous serviceRob C.
Customer did not leave a comment.philip S.