Customer Reviews for Dobys Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dobys Shell

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Lester W. on

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Judith B. on

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Very good customer services.

Heidi P. on

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Brian D. on

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JERRY T. on

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Larry H. on

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HENRY R. on

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Joel E. on

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Jason P. on

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Great. Olustomer service. Quick check in and check out.

Monika H. on

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Staff was friendly and very helpful, I will use them again with my next move. Thank you :-)

Locke K. on

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Richard H. on

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Awesome customer service. Very friendly and organized. Will definitely use again in the future. Thank You!!!

Luca R. on

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Jerry S. on

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Customer service was excellent

Randy S. on

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They were friendly & exceeded the customer service experience for me and in the past as well

Maili W. on

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Bob H. on

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Brian D. on

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Brian D. on

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Brian D. on

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Rowlan D. on

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YOu guys always do a great job, just keep it up.

John M. on

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Rowdy L. on

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Charles C. on

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The team at Dobys always does a nice job!!

Kelley O. on

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Gail C. on

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Leonard H. on

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Kenneth S. on

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Nothing that I can see. Good experience.

Jeremy J. on

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Call the office and questioned them on return they told me I had till end of day no problem , I returned by end of day and was told it would be an additional days charge . I was in the middle of working on wife’s car stopped just to return and could have waited till next day ! Good job guys way to communicate.

Timothy B. on

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Vey helpful and polite!

David B. on

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Caleb M. on

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DOMINOS P. on

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heck N. on

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WILLIAM V. on

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Awesome experience!!Workers was very polite and helpful.

TERESA C. on

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You always receive fast and professional service. Very pleasant experience.

CORBIN S. on

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henry T. on

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Nothing. Very pleasant and accommodating

Bobbie D. on

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Wonderful customer service. Both pick up and drop off we're super quick! Awesome experience!

john C. on

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Everything was just perfect

James B. on

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Ricky W. on

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TINA W. on

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Judy P. on

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Helpful

Jason C. on

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Very smooth rental process. Almost seemed too easy.

Dwain E. on

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Susan M. on

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Quick friendly service. We would use them again & definitely recommend to everyone!

Bruce H. on

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The pickup truck was filthy inside and out. I had to clean some of the trash out myself.

greg G. on

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John W. on

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When you signed up to take a truck your people need to be more honest and let you know that there’s gonna be $100 deposit and still waiting at the day they pick up the truck I was fortunate enough to have an extra hundred dollars if I didn’t I would’ve been screwed because I thought I had to pay was what they told me when I signed up all I’m asking is more honesty and the second thing is I’ve read from U-Haul several different times from Starlet back in 1977 I never understood that we have to put back in what you have and what I don’t understand is when we put a surplus and we lose you don’t give us a credit back off a quarter tank of gas for half a tank of gas and I think your customers will be a little bit more happier especially me that when you are over a quarter or more that there is a refund come back to your customer because we’re buying somebody else’s gas and will gas prices that way you have to pay today is that big Agreed and having the same amount of gas water truck comes back with but when your customer over does it because you’re not understanding how much gas to be here for you right now Self and I had over a quarter of a tank extra and then I had to pay $100Who deposit I didn’t know about and then over gas there should be some bonus is coming back to the customer. John walls 336 558-0851

Quentin P. on

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Gerald A. on

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Very friendly and helpful staff. Every employee there was pleasant and willing to assist me and get me going quickly.

Dennis B. on

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Problem: My "Express Check In" took 35 minutes either as a result of U-Haul end or computers at location. They had no problems checking in returning units, but only with reservations. They had to cancel my reservation and then put in all info again- which meant after doing all this myself online, that I had to stand there and go through this again.

ELIZABETH M. on

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kenneth F. on

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Great friendly service. Very helpful.

DAVID R. on

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Wash the windows and fix the radio

Mark W. on

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RANDY S. on

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That's difficult to say, it appears this location does there job extremely well & I've only used their services twice in 2 yrs but they were friendly & knowledgeable.

Sheila M. on

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Jeffery M. on

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I ordered a appliance dolly at the time I ordered vehicle and they didn’t have one.

HENRY R. on

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You need some parking space.

keith U. on

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Bonita P. on

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Barbara B. on

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FRANCES D. on

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The process took less that 10 minutes! Wonderful experience!

RAFAEL P. on

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Godó service,costomer servicese perfect and fast services ,great work.

Michael K. on

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My truck this time had underwater in the door compartments along with fast food bags and empty drink bottles and had been smoked in ,this was the first time that this had happened

Tom H. on

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much confusion on UHaul's part, we got the runaround and conflicting info from UHaul national and the local Burlington pickup location - in the end we were able to rent the correct truck we were originally promised in our reservation

B N H. on

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NOTE: This rating is an after hours dropoff, open hours may be a totally opposite experience. The gas pumps didn't work so we had to go out to another gas station, and A Very Large truck poorly left in the 3rd space made it nearly impossible to get our 15' truck into any parking space. There were No lights on the lot and the truck parking (right side and rear of the gas station) felt a little dangerous after dark. The N/A ratings are because we couldn't tell what condition those features were in- it may be a fine facility in daytime.

david J. on

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Dobys shell always does a great job with rentals ?? Thanks

Jacques P. on

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Ron S. on

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Lorraine F. on

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David W. on

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Friendly and helpful staff

Matthew M. on

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JOHN C. on

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Will W. on

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They were good about changing my reservation from a trailer to a moving van, but I still had to pay for the trailer rental in addition to the van, with no credit for what I paid for the trailer. Also, the van was not clean. Also, I over filled the gas tank from what it was when the rental started. When i told the guy behind the counter, he just smiled at me and said thanks.

Joyce W. on

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Bruce R. on

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Fredrick A. on

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christina S. on

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PERFECT CUSTOMER SVC FROM LUCAS AND BEEN. FANTASTIC JOB.

christina S. on

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Lucas and Ben were excellent customer service employees. They worked quickly and efficiently with every customer. Everyone was pleased. They should be awarded for their expertise.

Arcie M. on

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Great dropoff experience

Tim D. on

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RICH L. on

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Luis S. on

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La instalacion electrica del u haul trailer tenia un problema y me dano el alternador despues de quemarme fiuses electricos. Tuve que detenerme en el camino 5 veces y termine en un hotel en Jacksonville. Y cuando entregue el u-haul en Miami, me trataron mal y me contradijeron. NO ME GUSTO PARA NADA. Esto sucedio en Miami...en NC el trato fue bueno.

Theresa D. on

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teresa M. on

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Mariah R. on

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Not so much as this location but the service as a whole. These charges are extremely overpriced for what we got and the fact that all of these “extra charges” pop up as soon as you rent out the vehicle is deceptive and cunning. The employees were very pleasant but I will not nor will I ever recommend this company to anyone.

Brent H. on

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Melinda W. on

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MICHAEL T. on

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Tonya D. on

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Sharon B. on

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Bill M. on

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Great Service, truck was exactly what I needed, in and out in minutes!!

James G. on

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Debra L. on

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Excellent staff equipment

Michael F. on

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John M. on

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I have always had a great experience renting units from Dobys Shell. They are professional and prompt! Great service and will go well out of the norm to make your experience and rental a pleasure.

EDWARD C. on

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