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Jasper R.
Customer Reviews for Dobys Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a wonderful place to rent from! I highly recommend Doby's for all your U-Haul needs!
Jimmy B.My UHaul application wouldnt work 100%. I had to call to ensure I could drop off the vehicle in a correct manner. The app gave me 3 steps and never let me chose or provide a location. A representative did help me figure everything out in the end but the application wasn't much help. This location was FULLY packed with Uhaul vehicles and trailers would 100% recommend as a pickup location but not so much as a drop off
mekhi T.Explain how the reimbursement process works if the driver doesn't go over the mileage. Got a uhaul and didn't go over the mileage but didn't get reimbursed like they said I would.
JV M.The location is located conveniently but the parking area is quite small
Quinn L.Continue Excellent service
Angela F.Tina was amazing!!!
DORTHIA D.Everything were good.
GOODRICH M.Treavor and the leaership Team were facntastic. It was a busy location, thank you.
Jim F.Great experience. Smooth and convenient. Would rent there again.
Chris D.Quick service. Friendly. Easiest uhaul location I've ever used.
KARL K.Go over driving vehicle, gas tank, etc. they did very friendly, but has to ask. Friendly and helpful.
Maria D.Truck was dirty with food and trash in it.
Edward P.The location is great but they gave my trick away and I was in a panic since I had a reservation and had to move my girls. - I was required to go across town to use a mobile site location since it was on a Sunday - I am disappointed in U Haul - I have used you many times in the past - I expect a credit back to my credit card
Pam N.I've said it before and I'll say it again since it still holds true. This is by far the best and Easiest ovation I've ever been to. Thanks to your employees over here, you've gotten my repeat business
DAVID P.nothing - smooth and quick transaction at this location
jason B.This is a very good place to rent a U-Haul. The guys are friendly and helpful.
Lynda A.Vehicle needs to be serviced Several problems No horn Bolt missing from trailer hitch No washer fluid Steering wheel pointed to 10:00 Both front tires were not round. Bouncing going down the road Even dash jumping up and down.
STEVE P.The person was busy so just asked me to leave my key. Wish he had done a quick inspection with me to make sure truck was okay. I did receive a receipt in my email in 2 hours.
Kuier Z.Great service, very nice people to work with. 👍
Melissa F.Great Customet Service at this location! I would highly recommend
JAMES R.The employee actually parked the rental for my husband.
Vicki E.Good experience with this location.
Bruce W.Fast, friendly, service and the van was clean and in great working order.
Fred S.Wonderful services
David Z.Charge the rate you quoted. I paid twice what was quoted.
Michael P.the place that i rented the u-haul last was not at all friendly. the fellow seemed not at all interested in assisting me. when it was FINALLY time to get the truck, he went out and sped the truck up to the area an was not at all interested in any kind of dialogue even if it was related to the process we were doing.
Bobby P.Pick up truck was very dirty on the inside.
Kevin W.From what I experience and my first time I'll do it again
Catherine H.Great staff, professional and friendly.
General S.Brian Doby's operation is the best and I prefer to use them as often as I rent U-Hauls. The staff is great, laid back and it is easy to work with them. Five stars.
Christian H.You were very nice and helpful.
KELSEY H.Make the online mobile web version compatible with the local store's computer system so the customer's don't waste time inputting data on a system the local store can't access! Very FRUSTRATING!
James P.Attendants were working on cars too, had to speak to them between their other customer engagements. Overall, they were helpful.
RICK B.Everything was great. Front Desk was nice and kind. Thanks again.
Marlon A.Nothing Excellent
Felicia C.I WOULD NOT CHANGE A THING
STEPHEN H.Professionally handled transaction for the duration. Knowledgeable and helpful check in for the purchase.
Warren M.I have always rented from this company they get you in and out very quickly. They make sure you look at the sizes to see what you need. If anyone is interested in renting from any place rent from this one.
Marvette K.Easy and Pain free!
Ava J.To make sure that the rental can turn back in on timely manner to satisfy the customer.
GENE W.