Customer Reviews for Dobys Shell
(U-Haul Neighborhood Dealer)

2509 reviews

2309 S Church St   Burlington, NC 27215
(@ Gurney St)

(336) 570-3026

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(336) 570-3026

2309 S Church St
Burlington, NC 27215
(@ Gurney St)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Free weekend on a cargo van my next rental

JOE H. 
Rating:
5.0

Great staff.

MONIQUE T. 
Rating:
5.0

Customer did not leave a comment.

CARSON F. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

stephens P. 
Rating:
3.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Truck was not ready when when I arrived, it was about 2 hours late. Truck could have been a little cleaner. The truck was really nice.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Great folks work here. The 12x6 is a well built trailer. I have owned many trailers. This one pulled so good. Caleb the guy who waited on was great. Only one thing needs fixing at this location. It's the mud hole in the back. My truck was clean until I had to run through that mud.

REITZEL M. 
Rating:
3.0

Ensure the vehicle has been cleaned, there was food in the passenger side door pocket, cigarette remnants stuck to the door, interior smelled like an ashtray, the fold down console had signs of drinks being spilled all over it. Broken brake light cover above the rear window that I missed during initial inspection.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA R. 
Rating:
5.0

Customer did not leave a comment.

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

BOBBY A. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

SHAMIKA L. 
Rating:
5.0

Customer did not leave a comment.

Mercedes F. 
Rating:
1.0

When we picked the truck up the inside and outside was atrocious. The gentleman running it was aware because he had driven it around front for us. The outside was covered with bugs and red clay and had clearly not been washed since being dropped off. The interior was worse. I brought it to his attention and he cleaned some of the clay off the inside of the doors etc. I still sat in the parking lot with a pack of Lysol wipes just wiping things down before wanting to even get into it. My mother and I then spent almost 45 min cleaning the interior out after that. The whole thing was covered in dust and grime the cup holders were full of dirt, crumbs and horribly sticky residue. This was not at all what we had expected or experienced in the past with UHaul rentals and it was rather disappointing. I understand people have rough days but the gentleman was not very friendly and was hesitant to help. There was a definite lack in customer service skills. The I will say the inside of the store was nice and tidy. The outside there was very little room to maneuver. The truck ran flawlessly.

Joel H. 
Rating:
5.0

They were very nice to me I would use them again.

jean T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

BONNIE M. 
Rating:
5.0

Customer did not leave a comment.

Jo L. 
Rating:
4.0

Way over charged. I only had it for 7 hours. 24 miles. 116$ that's ridiculous!!!!!!!!!

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

OLIVER R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN S. 
Rating:
5.0

Customer did not leave a comment.

MICHELE H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Everyone was polite I will rent from them again

OLIVER R. 
Rating:
5.0

Customer did not leave a comment.

APRIL P. 
Rating:
5.0

Extremely professional staff. One of the best turn key operations I've experienced with Uhaul. Kudos.

derek R. 
Rating:
5.0

Fast and easy experience. Uhaul was very clean.

Shannon W. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Nice van, Employees very knowledgeable and helpful

DAVID M. 
Rating:
5.0

The truck wasn't a mess but it needs a deep cleaning, it seems that it was a very old 🚚 truck. Other than that everything was perfect, the customer service was excellent; got a good deal. This was my 2nd time getting a truck at this location and I definitely recommend it. Everything was done in timely manner. But I don't recommend the Gibsonville location AT ALL!

MAYLEE M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
2.0

Rented a trailer and they never checked it back in and have double billed me for a non return when it was in fact returned the same day. Upon calling they never even apologized for the error and said U-haul will have to decide how to fix it. So now I wait for a refund and hope I get it. Complete BS! How about admitting you messed up and apologizing not being rude because I wasn't rude. And guess what, it was the owner Brian Doby himself I spoke with.

MELANIE B. 
Rating:
5.0

Service was excellent 👍 as usual.... I'll always be using U-Haul services and recommend them as a great company to rent from whenever you need a truck.

FLORA S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE K. 
Rating:
5.0

Customer did not leave a comment.

ALAN F. 
Rating:
5.0

Had a great experience. Attendant was friendly and helpful. Will utilize the same location in the future.

DAPHNE H. 
Rating:
5.0

Customer did not leave a comment.

Brooke C. 
Rating:
5.0

Customer did not leave a comment.

JUDITH S. 
Rating:
5.0

From my perspective, the truck was dirty when I picked it up. However, the folks were nice and easy to deal with and the transaction was smooth. The on line registration helped. I would definitely do it again and would recommend it to other people. Thanks for making it an easy process and for the folks at Dobys.

Gregory G. 
Rating:
5.0

Great friendly customer service. A pleasure to do business with.

KENNETH S. 
Rating:
5.0

I was in and out in record time both picking up and returning the trailer. It was almost like they had been trained by a NASCAR pit crew member.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
2.0

Customer did not leave a comment.

RACHEL M. 
Rating:
5.0

Nice staff.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Nothing, unless you make the trucks smoother, more quiet, and more comfortable. I feel like they haven't changed in a very long time. However, this location was great. If I ever decide to move again I will use this location.

SAVANNA S. 
Rating:
5.0

Vert great experience.

keith G. 
Rating:
5.0

The front windshield and mirrors needed to be cleaned. Very dirty.

Randy S. 
Rating:
4.0

They were very curious and helpful.

GERALDOAMARO JR D. 
Rating:
5.0

Good service

moe S. 
Rating:
5.0

Excellent customer service and fast service at this location.

ABDUL O. 
Rating:
5.0

Customer did not leave a comment.

TAKESHA D. 
Rating:
5.0

Great experience

ANTHONY S. 
Rating:
5.0

Great service. Willing to help on hookup and/ or return. Associate is very customer service oriented.

Michael C. 
Rating:
1.0

The worst customer service ever. Sorry to pick up from this location

MINA L. 
Rating:
5.0

Customer did not leave a comment.

CORNELIA B. 
Rating:
5.0

Customer did not leave a comment.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Roger V. 
Rating:
5.0

Customer did not leave a comment.

DIANNE B. 
Rating:
3.0

Tried to upcharge the dolly and mats "due to the virus" but let me rent the truck? I guess if someone was sick only the mats and dolly would be contaminated.

CLOVIS T. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
5.0

Friendly staff, quick and easy drop off, no issues!

Tara K. 
Rating:
5.0

Customer did not leave a comment.

LURA G. 
Rating:
5.0

The clerk tried to quote me 100 dollars more than what i was expected to pay at pick up , disregarded the confirmation email as if it was incorrect. When i agreed to go ahead and pay when she put in my payment info it only charged what I was initally quoted. Very rude and dismissive

Dajaun G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Top notch customer service

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY V. 
Rating:
5.0

I would suggest that the vehicles been cleaned inside and out before the next person is to rent it. That wouldn't keep me from renting but it would have been nice to have had a clean windshield and a wash before I picked up.They did disinfect the truck and give me padding.I will rent again . This was my second time

GAIL W. 
Rating:
5.0

Everything was smooth and reasonable.

DAVID S. 
Rating:
5.0

very well handled and the customer service was outstanding

Donna R. 
Rating:
5.0

nothing

DUFFY W. 
Rating:
5.0

Customer did not leave a comment.

JAMONA F. 
Rating:
4.0

Customer did not leave a comment.

Akeem J. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

My gas was not that low it was only a pinch from half way. Not happy with this.

tammy W. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

claude C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

FREDRIK A. 
Rating:
5.0

Customer did not leave a comment.

Nikki D. 
Rating:
4.0

The van was clean and the ride was very smooth. Thank You

PATTIE T. 
Rating:
4.0

I rented 6'x12' cargo trailer. It was basically clean and the longest I had to wait was on the paperwork to be done. Once that was finished a man came out and hooked the trailer up for me. I would definitely rent from them again. Overall a very good experience.

NONA L. 
Rating:
5.0

Customer did not leave a comment.

STEPHENS P. 
Rating:
4.0

Customer did not leave a comment.

Sandra B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT B. 
Rating:
1.0

Your site stated .89 a mile . I was charged 1.09. Deceptive practices. I will make sure I tell everyone!

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

WESLEY M. 
Rating:
5.0

Customer did not leave a comment.

JORGE L. 
Rating:
5.0

Previous party that rented the truck smoked heavily while using it. Truck can wreaked of cigarette smoke and they left 4 or 5 partially empty Gatorade bottles in the truck bed. Rental staff was very friendly and helpful and it's unfortunate they have to deal with people who return it in that condition.

Jason R. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Alan V. 
Rating:
5.0

Customer did not leave a comment.

John M. 
No reviews have been submitted for this location.

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