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ROGER Q
Customer Reviews for Dobys Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn’t put all the dollies on the truck, so we were missing one. Had to go back inside and ask if the ones sitting by the shop were ours. Not super helpful at all. Plus we had to drive further to pickup our uhaul because the original location didn’t have our reservation. Plus we had to pay for our mileage use, but I don’t think it makes since to charge us for the full mileage because we had to drive further than anticipated.
VINCENT JWe have rented here a couple of times. Very friendly and convenient!
SUSAN RAmazing experience thank you ma’am!!
Kent WThis is the third time I’ve used him gets better every time. Great company.
Mike BNot their fault, but had to go through a lot to get equipment situated.
Jadon TNo personnel in the office at all when I arrived. I and a few other customers were inside waiting for upwards of 30 minutes! We even asked the mechanics next door where the uhual staff were, and they recommended we complete the online return and use the drop box. Change the "open" sign to "closed" if no one is going to be behind the desks for more than 30 minutes. After a long hot day of moving, this was the last thing we wanted to encounter!
ALIYAH WIt was hard to get the place to return it ! They wouldn't answer the phone. Called uhaul several times got the run around had to call different people placed on hold many times and had a call back and then placed on hold again! Finally got rid on it only to owe more money! Even though I returned it almost a day early.But it was a good smooth ride.But expensive.
John MThis van rental was the easiest and most convenient to accomplish with the staff being so very helpful and making the process from start to finish great. We were even doing this last minute and it was a successful college move in which we were so grateful for!! Highly recommend Doby's!
Linae ANot charge for miles the truck didn't use
MELANIE LI chose not to take any coverages in my reservation and yet this $15 was added in my final bill. Uhaul needs an official store and facility in Alamance County, NC
Jim PEasy easy. Used this location twice and I would highly recommend l.
Melvin EWebsite says Saturday hours are open until 8:00 PM but upon arrival they were closed at 4:00 PM. I processed to do the self check out option through the app by parking the truck in the back of the property and while taking pictures was covered in poison ivy on both of my legs.
Brandon TEasy return. Got gas in the truck and dropped of the keys at the desk. Could not have been smoother.
PATRICK CI was very pleased with the van I rented. It drove great and made our trip much better.
ROBINS RCheck your locations with your own people.
amuels sLocation is too small for does trucks. Not enough employees. I had to wait 20 minutes because employee was outside. Just one employee. 😐 truck was not clean at all.
ERIKA VDoby Shell is fantastic, great staff. Stuck around for me as I had gotten delayed picking up my trailer.
Christian HTina rang me up and she was so helpful and such a delight!!!! My experience was awesome. Thank you!
Theresa CDobys Shell had a very good variety of trucks and trailers to pick from. I will use this vendor again.
NICHOLAS SCheck cap on gas tank for wear and replace if necessary. It fell apart when gas station attendant went to take it off to fill tank. Other than that everything else was great. Thank you
DEBRA NNothing. Everything was perfect!
Thomas KThe lady that checked us in was AWESOME!!!!
Lori KAll went well- good communications& all customer service personnel helped make a great experience
MILES JSwitched me to a larger vehicle without asking that I did not feel comfortable driving. Low tire pressure, broken seat, and unhelpful front desk staff. They said they would refund me part of the cost for issues and never did. Terrible, go somewhere else.
Caitlin MThe app glitched and closed out while I was taking the pictures. Just go inside, it’s easier.
Mark SThe inside of the truck was a mess with previous users trash, the side view mirror on the driver side was broken and loose therefore making it extremely challenging to drive safely, and the window handle to roll the window down was broken on the driver side making it extremely challenging to fix the driver side mirror if needed. I’m extremely disappointed and will not use this location in the future and will consider using other Truck rental companies
JENNIFER VWonderful people
Robert PGood
Ignacio NThe lady behind the counter was very nice and friendly
robert hGreat Service, Great people and the rental was perfect!
JAMES THelpful personel.
Mendol HStop telling people to fill the gas back to what they gave it to you when I clearly seen they charge me 15 dollars extra for gas they gave me the boxtruck with a 1/8 of gas and they wanted me to bring it 1/2 tank
ORELLANA OTire air pressure light stayed on. Seat belt alarm continuously alarming even with seat belt attached. I had to clean the windshield. Otherwise easy experience.
Stephen ADoby is always my first choice. Great folks.
Wayne AExcellent.
Eddie GThe best experience I've had in awhile .
Damein LVery friendly and professional staff. Their practice of driving the rental truck up as a type of valet service is sharp!
John LI have used UHaul many, many times and so they have been the best. I highly recommend UHaul.
Daisy CNothing
Steven MReturned on correct day and was charged for an additional day. Uhaul won’t respond to me about it. Will never use Uhaul again.
Taylor SGreat customer service. Thank you.
EDDIE BOffer customer service.
Zondra HWe were very pleased with the service. We have had issues before with other locations with them having the truck we reserved, and this place was flawless. Very friendly staff and very clean equipment. We highly recommend and will use their location in the future.
Gary LLove the Doby's. They make it so easy to pick up and drop off.
Christian HVery good location and easy transaction!
Mark MThe inside smelled like urine. The gas tank was only halfway full. Would not recommend at all!
Willie T