Ordering a truck online was simple and quick. When we arrived our truck was already and waiting. 3 to 4 minutes and we were in the truck heading towards our location. The tech. Answered our questions with confidence and clarity. Dropping off at the end of the day after hour was no problem.we received an email the next day with our invoice. Easy!
STEVEN C
Dobys Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burlington, NC 27215
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The pick up location was prompt and we had no problems though we should have done a walk-around. As we were loading we noticed two tires that appeared flat-ish, one especially, so we planned to check the tire pressures after loading up. The placard on the trailer said to use the tire sidewall rating which was 35psi max so we wanted 30psi cold. Using a decent digital pressure gauge, we measured the pressures to be 9, 13, 43 and 55. As we drove to a gas station for air we got a thumping sound and tugging. We adjusted all tires to 30-31 and hit the road. Trailer rode fine and smooth during our 700 mile trip. The tires seemed to hold pressure throughout the trip so I think they just were not checked and set before we picked up the trailer. Perhaps locations should run through a checklist before dispatching, including checking the tire pressures. Trailer was clean and otherwise sturdy.
JAMES SJust keep doing what you do best and that is customer service! Will only use Dobys shell they are that good!
Ronald WMy negative experience was primarily using the app for checkin. However, it was not until after I had begun my rental that I learned the passenger door handle was broken and did not open. However my experience checking in with the app "TO SAVE TIME" was a disaster and took 35 minutes. Never doing that again.
Andrew BThe app worked great!!!
John B