The Shell over here went above and beyond my expectations. I had a last minute travel snag and needed to pull my car from Burlington to Greensboro. My initial U-Haul representative was definitely helpful in locating a truck & car dolly I could use in the area, and the Shell here were the ones to help me out. They explained the whole process thoroughly. Although I've rented numerous trucks, I've never had a car dolly attached. They answered all my questions extremely well, were very friendly, and helped a lot overall. I called in the morning, and the truck was ready and hooked up within a few hours, which was surprisingly and gratefully quick. They went over the insurance options, talked through the little details about the dolly, and made everything easy so I was informed and out of there as quick as I needed. Further, when I was returning the truck, they came out to check on everything, solidifying their "above and beyond" nature throughout this whole process. Every chance I saw, it seemed like they were guiding my rental experience in the right direction. It was truly appreciated. I hope they stay in business for a long time. Thanks! Side note: I'm glad U-Haul is organized enough to know *where* their equipment is located, as Budget was not able to help me out (even though they confirmed they could). I'll likely be using U-Haul for my rentals moving forward!
KYLE E
Dobys Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burlington, NC 27215
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The best u haul experience I have ever had
JAY WThe truck I used the engine check light was on an the transmission was slipping. It made it very difficult to drive. My suggestion is to keep through trucks better maintenance.
ANGELA JDobys Shell was called and I was put on hold for over 20 minutes so I hung up and called back. The phone rang and rang and rang and someone picked it up and immediately hung up so I called back and the same thing happened again. I then called uhaul and reported what had occurred. The employee at uhaul answered all my questions and I booked the truck online. When I went to return the truck there was all kinds of problems. First your system didn't recognize my phone number but it did recognize the contract number. Then it couldn't geo location my phone. I had to call customer service twice to finally have them tell me to just put the keys in the drop off box and they documented all the problems I was having. It shouldn't take 20-30 minutes to return a truck.
Jack HBryan Doby is great to work with
George A