Customer Reviews for Dobys Shell
(U-Haul Neighborhood Dealer)

2530 reviews

2309 S Church St   Burlington, NC 27215
(@ Gurney St)

(336) 570-3026

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(336) 570-3026

2309 S Church St
Burlington, NC 27215
(@ Gurney St)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

It was ridiculously overpriced. For the same vehicle, 4 years ago for the same distance one way was just over $100 and this one was over $700. Absolutely scandalous and a rip off!

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

Nothing! Love this location and the staff. SUPER helpful and flexible. Will continue to rent from this location!!!!!

PHILIP K. 
Rating:
5.0

The people that I dealt with face to face were excellent, it's the individuals on the phone with reservations, availability and providing what I asked for that were simply inept, irresponsible and matter of fact in their "take it or leave it" attitude

ALBERT K. 
Rating:
5.0

Awesome service. Great selection. Would use again in a heartbeat.

MATTHEW K. 
Rating:
5.0

The truck was not in the proper location, but other than that this was a very easy transaction. Everything was very straightforward and made our move super smooth.

Michelle M. 
Rating:
4.0

The moving blankets I requested were not available. Additionally the vehicle was clean but not well-maintained. A whole piece of the door cushion was laying on the floor and it rattled horribly as a result.

ROBERT B. 
Rating:
1.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Excellent staff service.

TERENCE C. 
Rating:
5.0

Customer did not leave a comment.

LOU S. 
Rating:
5.0

Customer did not leave a comment.

ERICA L. 
Rating:
5.0

Na

MARCUS D. 
Rating:
5.0

Easy transaction.

LANCE B. 
Rating:
5.0

Great service

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

MRS F. 
Rating:
5.0

I thought that the location facility was well maintained. The staff was excellent. It was a bonus that you could get gas right there when I returned the vehicle. This portion of my comment is not related to the facility rather it is related to UHaul policy. They do not walk you around the for the vehicle inspection. You do it on the app and have to upload it. This is your responsibility. This is probably the most important part of renting the vehicle is your own protection and UHaul shifts it for you to do.

MICHAEL F. 
Rating:
5.0

You did a wonderful job thank you a lot

randy A. 
Rating:
5.0

Great service! Thanks

DAN L. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Every time i have rented uhaul it has been nice people waiting on love. Love have service is. They are well respectful people. Thank you so much

PAULA S. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Free weekend on a cargo van my next rental

JOE H. 
Rating:
5.0

Great staff.

MONIQUE T. 
Rating:
5.0

Customer did not leave a comment.

CARSON F. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

stephens P. 
Rating:
3.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Truck was not ready when when I arrived, it was about 2 hours late. Truck could have been a little cleaner. The truck was really nice.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Great folks work here. The 12x6 is a well built trailer. I have owned many trailers. This one pulled so good. Caleb the guy who waited on was great. Only one thing needs fixing at this location. It's the mud hole in the back. My truck was clean until I had to run through that mud.

REITZEL M. 
Rating:
3.0

Ensure the vehicle has been cleaned, there was food in the passenger side door pocket, cigarette remnants stuck to the door, interior smelled like an ashtray, the fold down console had signs of drinks being spilled all over it. Broken brake light cover above the rear window that I missed during initial inspection.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA R. 
Rating:
5.0

Customer did not leave a comment.

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

BOBBY A. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

SHAMIKA L. 
Rating:
5.0

Customer did not leave a comment.

Mercedes F. 
Rating:
1.0

When we picked the truck up the inside and outside was atrocious. The gentleman running it was aware because he had driven it around front for us. The outside was covered with bugs and red clay and had clearly not been washed since being dropped off. The interior was worse. I brought it to his attention and he cleaned some of the clay off the inside of the doors etc. I still sat in the parking lot with a pack of Lysol wipes just wiping things down before wanting to even get into it. My mother and I then spent almost 45 min cleaning the interior out after that. The whole thing was covered in dust and grime the cup holders were full of dirt, crumbs and horribly sticky residue. This was not at all what we had expected or experienced in the past with UHaul rentals and it was rather disappointing. I understand people have rough days but the gentleman was not very friendly and was hesitant to help. There was a definite lack in customer service skills. The I will say the inside of the store was nice and tidy. The outside there was very little room to maneuver. The truck ran flawlessly.

Joel H. 
Rating:
5.0

They were very nice to me I would use them again.

jean T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

BONNIE M. 
Rating:
5.0

Customer did not leave a comment.

Jo L. 
Rating:
4.0

Way over charged. I only had it for 7 hours. 24 miles. 116$ that's ridiculous!!!!!!!!!

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

OLIVER R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN S. 
Rating:
5.0

Customer did not leave a comment.

MICHELE H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Everyone was polite I will rent from them again

OLIVER R. 
Rating:
5.0

Customer did not leave a comment.

APRIL P. 
Rating:
5.0

Extremely professional staff. One of the best turn key operations I've experienced with Uhaul. Kudos.

derek R. 
Rating:
5.0

Fast and easy experience. Uhaul was very clean.

Shannon W. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Nice van, Employees very knowledgeable and helpful

DAVID M. 
Rating:
5.0

The truck wasn't a mess but it needs a deep cleaning, it seems that it was a very old 🚚 truck. Other than that everything was perfect, the customer service was excellent; got a good deal. This was my 2nd time getting a truck at this location and I definitely recommend it. Everything was done in timely manner. But I don't recommend the Gibsonville location AT ALL!

MAYLEE M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
2.0

Rented a trailer and they never checked it back in and have double billed me for a non return when it was in fact returned the same day. Upon calling they never even apologized for the error and said U-haul will have to decide how to fix it. So now I wait for a refund and hope I get it. Complete BS! How about admitting you messed up and apologizing not being rude because I wasn't rude. And guess what, it was the owner Brian Doby himself I spoke with.

MELANIE B. 
Rating:
5.0

Service was excellent 👍 as usual.... I'll always be using U-Haul services and recommend them as a great company to rent from whenever you need a truck.

FLORA S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE K. 
Rating:
5.0

Customer did not leave a comment.

ALAN F. 
Rating:
5.0

Had a great experience. Attendant was friendly and helpful. Will utilize the same location in the future.

DAPHNE H. 
Rating:
5.0

Customer did not leave a comment.

Brooke C. 
Rating:
5.0

Customer did not leave a comment.

JUDITH S. 
Rating:
5.0

From my perspective, the truck was dirty when I picked it up. However, the folks were nice and easy to deal with and the transaction was smooth. The on line registration helped. I would definitely do it again and would recommend it to other people. Thanks for making it an easy process and for the folks at Dobys.

Gregory G. 
Rating:
5.0

Great friendly customer service. A pleasure to do business with.

KENNETH S. 
Rating:
5.0

I was in and out in record time both picking up and returning the trailer. It was almost like they had been trained by a NASCAR pit crew member.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
2.0

Customer did not leave a comment.

RACHEL M. 
Rating:
5.0

Nice staff.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Nothing, unless you make the trucks smoother, more quiet, and more comfortable. I feel like they haven't changed in a very long time. However, this location was great. If I ever decide to move again I will use this location.

SAVANNA S. 
Rating:
5.0

Vert great experience.

keith G. 
Rating:
5.0

The front windshield and mirrors needed to be cleaned. Very dirty.

Randy S. 
Rating:
4.0

They were very curious and helpful.

GERALDOAMARO JR D. 
Rating:
5.0

Good service

moe S. 
Rating:
5.0

Excellent customer service and fast service at this location.

ABDUL O. 
Rating:
5.0

Customer did not leave a comment.

TAKESHA D. 
Rating:
5.0

Great experience

ANTHONY S. 
Rating:
5.0

Great service. Willing to help on hookup and/ or return. Associate is very customer service oriented.

Michael C. 
Rating:
1.0

The worst customer service ever. Sorry to pick up from this location

MINA L. 
Rating:
5.0

Customer did not leave a comment.

CORNELIA B. 
Rating:
5.0

Customer did not leave a comment.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Roger V. 
Rating:
5.0

Customer did not leave a comment.

DIANNE B. 
Rating:
3.0

Tried to upcharge the dolly and mats "due to the virus" but let me rent the truck? I guess if someone was sick only the mats and dolly would be contaminated.

CLOVIS T. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
5.0

Friendly staff, quick and easy drop off, no issues!

Tara K. 
Rating:
5.0

Customer did not leave a comment.

LURA G. 
Rating:
5.0

The clerk tried to quote me 100 dollars more than what i was expected to pay at pick up , disregarded the confirmation email as if it was incorrect. When i agreed to go ahead and pay when she put in my payment info it only charged what I was initally quoted. Very rude and dismissive

Dajaun G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Top notch customer service

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY V. 
Rating:
5.0

I would suggest that the vehicles been cleaned inside and out before the next person is to rent it. That wouldn't keep me from renting but it would have been nice to have had a clean windshield and a wash before I picked up.They did disinfect the truck and give me padding.I will rent again . This was my second time

GAIL W. 
Rating:
5.0

Everything was smooth and reasonable.

DAVID S. 
Rating:
5.0

very well handled and the customer service was outstanding

Donna R. 
Rating:
5.0

nothing

DUFFY W. 
No reviews have been submitted for this location.

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