Customer Reviews for Dobys Shell
(U-Haul Neighborhood Dealer)

2,704 reviews

2309 S Church St   Burlington, NC 27215
(@ Gurney St)

(336) 570-3026

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(336) 570-3026

2309 S Church St
Burlington, NC 27215
(@ Gurney St)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rachelle W. 
Rating:
5.0

Customer did not leave a comment.

KYLE W. 
Rating:
3.0

Keep vehicles full of fuel, so when the renter refills the gas tank there will not be any unexpected and undisclosed fuel charges. I was not informed that a fuel charge was added, and the additional 2 gallons for which I was charged was excessive.

James C. 
Rating:
5.0

Customer did not leave a comment.

Detrice W. 
Rating:
3.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

No complaints renting a Uhaul from Dobys Shell.

DAVID A. 
Rating:
3.0

Better maintained equipment

Djumbe F. 
Rating:
5.0

Everything was great thanks

Angela Alise S. 
Rating:
5.0

Customer service was superb.

MICHELLE M. 
Rating:
5.0

Staff was pleasant and efficient. The whole process was super easy

James H. 
Rating:
5.0

Nothing I can think of. Staff was very personable and friendly.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
4.0

Customer did not leave a comment.

Teresa O. 
Rating:
4.0

Customer did not leave a comment.

suzanne G. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
1.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

No improvement needed.

Betty B. 
Rating:
5.0

Customer did not leave a comment.

Marilyn L. 
Rating:
5.0

Nothing every thing was Aok I THANK YALL FOR BEING THERE WHEN I NEEDED SOME ONE TO HELP ME

ANGELIA P. 
Rating:
4.0

Make sure that you have the right size truck available at the designated pick up time.

James S. 
Rating:
5.0

Customer did not leave a comment.

Kindra R. 
Rating:
4.0

Customer did not leave a comment.

MELINDA T. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
2.0

First of all the truck had a serious suspension issue in one side as it was always leaning to the right even unloaded. Second the communication was mess. First you allow me to reserve, then you call me two days before to tell me sorry there is no truck available call us, then I call and somehow they managed to find one, then I arrive at the pickup location for them to tell me I have to drop it at the same pickup location which was not what I reserved, but they let me have the truck and figure it out, then after I was done, they show a different drop off location than what I chose, but here we go again, I called them and they fixed it, what a mess.

Ramy B. 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

JAMIE M. 
Rating:
5.0

The gentleman that took care of us was super nice and he made sure that we understood everything. I really appreciate that. I will most definitely be back !!

Tonya S. 
Rating:
4.0

I rented the 6 x 12 covered,trailer. The real issue is that this trailer NEEDS to have a jack due to it's considerable weight. No problem with the service, more the product.

KEITH C. 
Rating:
5.0

Customer did not leave a comment.

Omar G. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

rodney C. 
Rating:
5.0

Truck would not hold a proper idle. Sounded like it was going to break down when stopped in any gear. Check engine light came on while I had it out and drove for less than 20 miles.

Kyle W. 
Rating:
5.0

Customer did not leave a comment.

Frank I. 
Rating:
2.0

Was nowhere to really part the check truck had to find a place

MARGARET M. 
Rating:
5.0

Customer did not leave a comment.

Marnya F. 
Rating:
5.0

Very friendly and knowledgeable staff. Everyone was very pleasant to deal with and the vehicle was in very good condition.

FRED B. 
Rating:
3.0

Customer did not leave a comment.

gregory F. 
Rating:
5.0

Customer did not leave a comment.

BRYAN Q. 
Rating:
5.0

Customer did not leave a comment.

jason B. 
Rating:
3.0

Clean the vehicles and have more staff available. The person taking care of the transaction was awesome, he just needed someone to help with the other duties.

Chauncy F. 
Rating:
1.0

Better customer service

Rasheda T. 
Rating:
5.0

I was very satisfied with the service and the cleanliness of the vehicle I rented.

tanga W. 
Rating:
5.0

Customer did not leave a comment.

Asia H. 
Rating:
5.0

Customer did not leave a comment.

Martin W. 
Rating:
5.0

Keep everything as it was no improvements need it

ANTHONY T. 
Rating:
5.0

The employees couldn't have been nicer and more courteous. Very nice experience.

Bill S. 
Rating:
3.0

Customer did not leave a comment.

stephen S. 
Rating:
3.0

The truck was damaged when we picked it up but the manager gave us a discount upon return.

Holly C. 
Rating:
5.0

Very kind

OLIVER R. 
Rating:
5.0

Great experience from beginning to end.

TIQUANNA L. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

DIONE C. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Very helpful people and very courteous and respt

ROGER C. 
Rating:
4.0

Customer did not leave a comment.

KIRK M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

BILLY F. 
Rating:
5.0

The truck was very noisy and the seats were not comfortable.

DAVID W. 
Rating:
4.0

Better checking of data entry is needed. Rental personnel misspelled my email address which created a number of problems with equipment return at destination location.

LEONARDCLATOR B. 
Rating:
5.0

Customer did not leave a comment.

JAMIE W. 
Rating:
5.0

Great man unhooked it. Very nice guy.

BRYAN A. 
Rating:
3.0

Inside of truck cab was filthy! Rode terrible! And smelled awful. Was not clean at all. Discount was given and I appreciated but truck needs to be cleaned and maintenanced.

Melinda F. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
5.0

Not a thing. The location put all staff onboard as it was very busy and got everyone checked in very quickly.

CHRISTOPHER R. 
Rating:
5.0

Couldn't have been easier. Top notch service

STIG E. 
Rating:
5.0

The guys at Doby's were great….friendly, knowledgeable and courteous!! Highly recommend Doby's

BLAINE B. 
Rating:
4.0

After picking up trailer, we realized there was a hole in roof. We called dealer to report. They offered for us to return trailer but we were already scheduled to be out of town with things to sell. They said they would discount what was paid, but haven't heard further about it.Guess that will show up on credit card bill.

SHARON F. 
Rating:
4.0

I love using this specific U-Haul location because of the convenient hours. I reserved the U-Haul on that Friday. I arrived that Sunday to pick up at 7am as scheduled. I checked in the app easily. I was now ready to receive my keys via lockbox. Well, the keys were not in the box. I had to wait until 8am for the physical building to open. The gentleman did apologize for the inconvenience and said they forgot to put them in the lockbox. Luckily, I have enough time to get where I needed to go even after the delay.

Mercedes F. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Would totally recommend and do it again

RAMA P. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Rental experience was great. Staff was great to deal with. Truck ran fine with the only problem being some trash under one of the radio preset buttons causing the radio to be inoperable for a few minutes. A quick swipe with a pocket knife removed the trash and the radio was fine after that.

Cris R. 
Rating:
4.0

Can't think of anything at this time.

Jody R. 
Rating:
4.0

Customer did not leave a comment.

EARL F. 
Rating:
4.0

Van was very musty/moldy or something. Had to drive with the window cracked; sneezed, congested, eyes itched. Not smoke, but something.

NANCY W. 
Rating:
5.0

Customer did not leave a comment.

MONICA W. 
Rating:
5.0

Excellent experience.

LAURA H. 
Rating:
4.0

I rented for a 24 hr period and brought it back in under 6 hours but was still charged for the full 24 hours. It won't stop me from using UHaul again, but I probably won't bring it back early next time.

AUDEY V. 
Rating:
3.0

Guy at the desk is stoic. Not rude, just stoic.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

MONICA W. 
Rating:
1.0

Customer did not leave a comment.

GRETCHEN D. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Rental equipment needed some care. Thankfully not raining , only one windshield wiper working. Told the attendant upon return , indifferent.

JOHN B. 
Rating:
5.0

Great friendly customer service! A++++++++

EDWARD H. 
Rating:
5.0

Fast and efficient. Couldn't have been easier.

STIG E. 
Rating:
5.0

This was my first experience renting a trailer, and I could not be more pleased. All the staff members were pleasant and helpful. I arrived a bit early and was on my way down the road in under 15 minutes. HIGHLY RECOMMEND. If I ever need to rent again, I will definitely go to Dobys Shell.

SARAH M. 
Rating:
5.0

Customer did not leave a comment.

Benny B. 
Rating:
5.0

Customer did not leave a comment.

QUENTON M. 
Rating:
2.0

I was forced to do a round trip move, thus doubling my expenses for this rental, all because they wanted to make sure they had a 10 ft truck on hand. A trip that should've cost only $150 costed over $340.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

DARRELL W. 
Rating:
5.0

Customer did not leave a comment.

NORMA B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS N. 
Rating:
5.0

Customer did not leave a comment.

ROSMERY O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Great service! Although there were a few people waiting, staff were professional and worked as fast as they could.

Rachel D. 
No reviews have been submitted for this location.

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