I had a very positive experience renting from Dobys Shell. They were very professional and everything was first rate. I would recommend them to anyone.
Thomas C
Customer Reviews for Dobys Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Experience, Truck was ready when promised. It was clean and ready to go. Drop off was quick and easy.
EDMUND TWe were very impressed with this service station. We were late the day of our pick up and they graciously waited on us. It was our fault that we didn’t realize the time to pick up. I appreciated their kindness and understanding. Pick and drop off was super easy. We had a wonderful experience and will rent from them again in the future. Thank you so very much.
John MFast friendly service. Great customer service. Quick and easy!
RUSSELL HI was told I had to pay before they closed so I did but I told the lady I couldn’t take the truck until later because I need somebody to help me drive but yet I was charged as I was picking the truck up at 5 even when I didn’t actually get it until late night after 9pm
LATIA JHave used this location multiple times and never had any issues, the only Uhaul rental in town I use
JOHN AOur truck appeared to have been last used to haul hay and was filthy inside. We spent 20 minutes sweeping it out before we could begin loading it. After getting many items loaded, we noticed 5 2" holes in the roof. We patched those with duct tape that we had. The passenger mirror was cracked in half. Terrible Uhaul experience...
Whitney MChains for the trailer had been broken looks like from a renter not installing them correctly and they dragged for a while. They did not have a way to fix them and I had to used a part from the old chain to make it work. Need to inspect the equipment while it sitting on site trailer was in good shape but was full of sticks and leafs from sitting under a tree also had old straps they I had to throw away. Looks like they go left behind from previous user
ZACHARY RThe truck smelled like smoke and had ashes and food crumbs all over.
RACHAEL HGreat service! Easy to book and availability was great!
ANDREA TBasically, they had a tarp in the back of the truck without telling anybody and while I was driving down the highway with the tarp almost blinded me because it wasn’t secure down or anything, I almost got into a car accident because of it. But after I figured out that the tarp was there, I ended up putting it in the truck, which the truck already had a bunch of water bottles and supplies in it
Anika HPreferred Uhaul rental location!
BLAINE WExcellent service 👏
Miguel JOrdering a truck online was simple and quick. When we arrived our truck was already and waiting. 3 to 4 minutes and we were in the truck heading towards our location. The tech. Answered our questions with confidence and clarity. Dropping off at the end of the day after hour was no problem.we received an email the next day with our invoice. Easy!
STEVEN CThe pick up location was prompt and we had no problems though we should have done a walk-around. As we were loading we noticed two tires that appeared flat-ish, one especially, so we planned to check the tire pressures after loading up. The placard on the trailer said to use the tire sidewall rating which was 35psi max so we wanted 30psi cold. Using a decent digital pressure gauge, we measured the pressures to be 9, 13, 43 and 55. As we drove to a gas station for air we got a thumping sound and tugging. We adjusted all tires to 30-31 and hit the road. Trailer rode fine and smooth during our 700 mile trip. The tires seemed to hold pressure throughout the trip so I think they just were not checked and set before we picked up the trailer. Perhaps locations should run through a checklist before dispatching, including checking the tire pressures. Trailer was clean and otherwise sturdy.
JAMES SJust keep doing what you do best and that is customer service! Will only use Dobys shell they are that good!
Ronald WMy negative experience was primarily using the app for checkin. However, it was not until after I had begun my rental that I learned the passenger door handle was broken and did not open. However my experience checking in with the app "TO SAVE TIME" was a disaster and took 35 minutes. Never doing that again.
Andrew BThe app worked great!!!
John BIts difficult to know how to rate the location since I haven't been to another one. Everyone was friendly. The location was clean.
CHYRL HThe van had dog hair all over the seats and smelled like pee
CHRISTOPHER BOutstanding customer service when picked up ACE & Jerry Auto Glass in Provo, Utah and returning to Doby’s Shell in Burlington, NC. Trailer was very cleaned and we have no issues during our travels. Thank you very much. Respectfully, Jose & Jessica Valentin
Jose LBrian Doby and his assistant Caleb really made the rental experience easy. In and out in less than 10 minutes. I highly recommend them to anyone needing a truck or trailer.
BARRY BLower the rates alil more but everything was great.
Jamar DSweep out trucks when they’re returned if needed & freshen up the cab.
JANET GVery polite and fast
MARIA MGreat service
MIKE BVery professional Customer friendly Excellent communication
WILLIAM RTake care of your equipment. Update the equipment capability.
CHAD GThank You Dobys!!!
BRIAN Leasy process, thanks
christopher gFriendly people, nice equipment and even the didn’t have the dolly I ordered they did send 2 that worked very well !
Deborah HGreat selection. Great staff. Renting was quick and easy.
TERRY KStaff for both pickup and check in were excellent.
Gregory MBrian is great but the truck we got was dirty inside cabin and red mud in back storage area.
DARRELL MI had reserved pads and a dolly, but when I arrived there were none. It was up to me to go find them at another location--there were none in the same city according to the person at the 800 number.
Gregory MThe pads and dolly were in the trailer, the guy who unhitched it had opened the trailer first and saw them. This was a few hours before the return time for them. But I got billed later in the day for an extra day.
GREGORY MThought it was a little high for 20 miles, put more gas in truck than started with, and had truck back in a few hours..
CATHY BTruck was very dirty. Cargo bay was full of trash and dirt. No moving blankets available for rent. Some kind of chocolate was spilled in the cab center console. Sticky drink was spilled in the cupholder.
Daniel ROur attending provider was excellent. She really worked with us to have a solution for our needs on a day of request. Keeping wonderful, people oriented, staff like her should continue to be a company focus.
JAYME WVERY GOOD CUSTOMER SERVICE AT THIS ADDRESS.eVERYTHING WAS SMOOTH.
keith uBe sure to take a picture of the odometer before you leave because my paperwork did not match up .I was lucky to take a pic so I was covered.
EDWARD NExcellent service and friendly staff
STEPHEN MThe staff were very knowledgeable and helpful. They made my rental very easy.
STEPHEN MEasy process to pickup the truck. The location is mixed used and therfore a bit odd. Don't worry, it's okay. The only problem I had was the manager misread the fuel gage. He thought the gas tank read full when it was actually only half full. I think he must have confused a different gage with the fuel gage, though, I'm not sure which one. I'll try and deal with that when I turn the truck in.
Daryl Pjust wish they had the dolly I requested when I made my RVSP.
REGINA CYou don't have to improve anything. I'm very satisfied with your service. Everything worked out very well.
JOHN DCaleb and the other female employee (don’t know her name) were great in explaining and helping me out. Overall, it was a quick and easy process.
Robert KEasy drop off and helpful staff.
RONALD G