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Vanessa C
Customer Reviews for Dolans Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I booked at 2 other locations, only to find out neither ended up having the truck I needed. My only problem was that I didn’t get the appliance dolly that I reserved.
CATHY SHours are pretty short
Joseph PNice smooth transaction with no issues.
Raymond BI would like to say we just had an old truck but everything was scratched dented or hanging off (seat covers and drivers visor). It got the job done for what we needed but it’s not in the best condition.
Tessie DLocation was easy to access and representative was very polite and helpful. I would be glad to use them again.
Deborah BMaybe have the trucks/rentals sitting in parking lot and not a grassy field?
Kyle YThis was located at someone’s house. This is not an appropriate location for a u-haul business. Did not my have the two dollies that we asked for. Failed to put insurance on contract as requested.
Joshua GI arrived after hours. The place was dimly lit and the surroundings were creepy. Signage pointing to the key drop box was non-existent. Very unprofessional-looking.
ben sA representative explained how to return the truck even though it was 2 minutes before they closed. Very happy with the entire experience!
chris Pthis was the first time in a long time renting a U-Haul truck; it would have been helpful to have a video sent once the reservation is made regarding the electronic pick-up and drop off process. After drop[ping off the vehicle I went home to log on my computer to check it in only then realizing that I should have downloaded to app on my phone so as to be able to check-in the truck at the drop-off site. Although we dropped off at 2:55 pm, the branch was closed; nevertheless we used the key drop box. thank you - the size of the truck was perfect for moving the in-laws into an assisted living facility.
Jody LGreatest customer service ever!
Towanda J