Customer Reviews for Dollar n Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dollar n Plus

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Mojtaba N.
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Customer did not leave a comment.

Trevor N.
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Al, the owner of the outlet, did a fantastic job. He picked up the trailer hitch and he went above and beyond to make sure I had a superb experience with the u-haul rental.

Grace A.
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I wish I can return the excess boxes to this location. I also have the used boxes that I'd like to give away which I think I can but I'd have to drive to the SE Marine Dr location to drop them off. I hope that this location can be used for those too.

Melanie T.
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We really appreciate receiving the 24 hour rental rate and reduced kilometre charge for the cargo van, given the distance we needed to drive to and from the Fraser Valley in order to complete our move. Very good service. Won't hesitate to recommend and use Uhaul again. Let customers know about your longer distance rates! I had to search for them and discovered them by accident.

Eric C.
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The store owner was the sweetest man i'd ever met, such a big heart and caring soul.

Donette W.
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The experience was so pleasant I'm actually looking forward to the next time I rent at this location!

Stephanie B.
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It would be great if there was some indication that the car had actually been cleaned/disinfected between each use.

Ingrid K.
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I was guaranteed a rental at 8 pm. The store I was picking it up from was supposed to be open until 9pm. When I arrived they had closed early. I was on hold with the main number for 15 minutes outside in the cold when a man texted me from a local number saying that the person who had it last was running late and would be there in 25 minutes. When the person arrived it was just after 10 pm. Terrible. The man I was speaking with kept saying that sometimes this happens but I suppose there's no reason to even try to return a vehicle on time if you can just say I was running late. Craziest thing I ever heard. No guarantee

Bonita P.
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I had called the day before to confirm my reservation and the equipment I had ordered. on Saturday morning none of the equipment I ordered (dollys, furniture pads, etc) was in the truck. The owner of the dollar store where I got the truck had no clue what I was talking about when I asked about the equipment I had ordered. He ended up giving me his store's dolly, which is inappropriate as then he was without his own equipment for the day. Overall not a great experience.

James P.
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When I received the vehicle the right front tire was at half pressure. The right rear upper running light was broken and dangling from the vehicle. Approximately 40 kilometers into the drive the "check engine" light came on and stayed on. Thankfully the vehicle did not break down. The fuel gauge indicated 1/8 tank. I had an air compressor and so was able to pump up the low tire. Just glad to have made it back, would not use this service again. In my experience with other U-Haul rentals the vehicles were clean and maintained. Really poor!

Matthew L.
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The only good part of this experience was the gentleman at the pick up location. Everything with uhaul was terrible. I did not receive the pick up location I requested or the truck I requested. When I called for assistance there was a general lack of caring. The entire experience felt like a scam - a bait and switch. I reserved something at one location and then was provided something entirely different at a another location. Next time I will look elsewhere. I will also not ever recommend Uhaul to anyone and if they ask will let them know my experience. Not to be rude, but this entire business model is complete and utter BS. I have rented from uHaul in the past and my experience was good. This experience was terrible.

Matthew L.
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Al was kind and patient in dealing with me. Customer service was 10/10

Jeffrey B.
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Customer did not leave a comment.

Jeff L.
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Customer did not leave a comment.

Alazar B.
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Customer did not leave a comment.

SHAN Z.
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This place significantly overcharged us!!! No service at all. You have to walk 5 min to find the van, and walk multiple times to figure out which key goes with which van.

Pakhar S.
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Very quick and easy process and the store owner is very nice and helpful.

Andrew K.
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I think I am scammed by the representative or the owner of Dollar n Plus. When I took the van I found out the gas was literally almost out. So I messaged him to ask if I could help him refill the gas then get refunded. He said he would refund me in cash. When I returned the key, he showed me the bill and told me the bill did not include the gas fee (KM rate). But the truth is that the bill, which is 58.99$, included gas fee. He deducted the KM rate from my refund of the gas refilling that I did for him, which made me paid the KM rate twice. I was not checking the bill carefully but for him as someone who does this every day, he must know that the bill does include KM rate, but he still lied to me. And since I took the refund of gas from him with cash, there is no way to trace it back. I just want to let you know that please don't trust someone like him to run the U-Haul service or he will just ruin your reputation.

Rane S.
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Customer did not leave a comment.

Suleiman M.
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Customer did not leave a comment.

Katie G.
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Customer did not leave a comment.

Ho Pang C.
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Customer did not leave a comment.

Krishna G.
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Firstly, the U-Haul was not parked at the location I was told it was and had to take a bus to the location causing me a 10 min delay. Secondly, the U-Haul agent had not filled the tank till the minimum 1/4 they are supposed to and made me fill the tank out of my own pocket to compensate for the low fuel tank. Lastly, no instructions were given regarding the returning of the key and were charged a fine that I am still trying to contest as it wasn't our fault. We had left the keys inside and the U-Haul agent was very rude and expected us to come to their "closed" shop to deliver the keys expecting us to guess that a "closed" shop with its lights off would be open. I am very unhappy with the customer service of U-Haul. The UBC Village U-Haul Agent should be re-evaluated for being an agent for U-Haul.

Darcy D.
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friendly & helpful, very efficient service.

Joseph P.
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I was told to return the van with the same amount of gas as I had gotten it with. It was below half a tank when I got and I returned it with half a tank. Now they indicated it was 3/8 which is untrue unless some used it after me. I have a credit card payment for gas purchase at shell station I put in 15$ for 34km of usage. Doesn't seem fair to be charged again. I will not be recommending you to anyone. Ever.

Lisa H.
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I will never rent from uhaul again. I brought the pick up truck back a day early. Of course knowing full well I was going to pay for the full three days. Shortly after leaving I receive this text “had a customer and was supposed to take the car. Since you didn't show up I had to return him and give him $50.00 reimbursement fee”. This text made no sense since the truck was due the next morning. I called immediately and told the owner that the truck was early so I did not know what he was talking about. He kept asking me what time I picked it up as that was when I needed to drop the tuck off. Again I repeat it was a full day early and as such his question made no sense nor his text. Eventually he he said oh ok. Next I receive an invoice with in correct and over charged mileage. I was being charged for 80.5 more mileage than actually driven. I sent an email with photos of mileage at the pick up and drop off. I received an email reasonably quick stating they would follow up with this owner. Photos do not lie. They are time and dated. I am being charged on my visa - almost a full day with interest owed. I called the owner and he informed me that he would get back to me tomorrow. This is ridiculous and terrible customer service. I should have my invoice adjusted to the correct mileage with an apology - same day! T

Violetta Y.
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Customer did not leave a comment.

Kathrin K.
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Customer did not leave a comment.

Brittney M.
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friendly and accommodating

Graydon L.
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Customer did not leave a comment.

Vanessa M.
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Customer did not leave a comment.

Jane L.
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The representative was not helpful. The dollies I had reserved were not provided which made moving a lot harder. Moreover, I had my reservation for 9 AM and the representative did not arrive until 9:40 AM and therefore I couldn't get the keys on time. I had a very tight schedule on the day and this delay caused a lot of problems. I was very unhappy with the service and hope appropriate actions are taken to ensure this does not happen again. On a positive note, the truck was in great condition, easy to drive and the renting/returning process was very straight-forward!

Hana R.
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Gas tank was almost empty on pickup

Michael D.
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Customer did not leave a comment.

Alexander R.
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The person here was very friendly and nice

Magda N.
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We ordered a dolly. We confirmed a dolly. There was no dolly. We had a four-hour reservation. They would not let us take the vehicle out until we agreed to return it in two hours, because "someone else" needed it. Since the reservation system won't allow double-booking, I can only assume this was an off the books rental. Our invoice was wrong. Neither the mileage start nor mileage finish numbers are correct. We have timestamped images verifying this. The difference is....not minor. I will never, ever use this location again. I'm not even sure I'm willing to use any Uhual location at this point, because this isn't just bad service, an invoice with fake numbers and not living up to a rental contract is flat out deceit.

Sai Kow C.
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Customer did not leave a comment.

Justin M.
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The vehicle needs to be sanitized. The dash lights need to be repaired (ABS is not an optional part of driving loaded vehicles). The location needs to keep their vans onsite and prepare them for rental appropriatley. Not recommended at all.

Alara C.
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Customer did not leave a comment.

Joel D.
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Customer did not leave a comment.

Richard G.
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Allan great service

Fredrick F.
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Al was great! He was extremely communicative, friendly and very helpful. I would not hesitate to recommend this location to any of my friends!!

Facundo C.
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Best rental experience I've had with U-Haul. Dollar n Plus attendant was straight, fair, trustworthy, and very easy to deal with. I'll be renting from him again

Joshua W.
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Quick take: a hugely disappointing experience which made a stressful situation considerably worse. I have lost all confidence in UHaul and will avoid them from here on out, encouraging others to do the same. Explanation: about a week prior to my moving date I went on the UHaul site, and while most vans and trucks were rented for our moving day, I did manage to find a pickup truck some distance away from me which was available for the hours we needed so I booked it. *The day before we moved* I receive an email from UHaul with different truck rental times (it was changed from 10-6 to 9-3). I immediately called customer service and spend 45 minutes on the phone with a rep who was unhelpful and simply reiterated that “someone else had booked the truck before me”. This is either a major error in UHaul's booking system or a lie, and I suspect the latter. This is because when you go to rent a truck, only available trucks and available times are shown. Meaning, if someone had already booked the truck from 3pm onwards, I would have not been able to book it. I then contacted the UHaul dealer who told me that he could try to contact the other renter about changing his/her times. After not hearing back for over two hours I decided to adjust the plans I had already made with friends for moving help, asking them to come earlier. I also made plans to borrow another vehicle from a friend to finish up moving later if needed. When I picked the truck up the next morning the dealer told me “sorry about the times, but it's the end of the month and you take what you get, right?” Thanks to some flexibility from my friends, we were able to finish the move in the reduced time, but only just barely. I dropped the truck off on time and went home to find an emailed receipt. To my shock, the $15 optional insurance coverage *which I did not purchase* had been added to my charge. I immediately called the retailer and demanded a refund. He told me I would be refunded, but I have now waited over a week for that refund and have not received it, and will be calling them back today. It is my theory that someone at UHaul changed my times in an effort to book two trips in one day instead of just mine. Again, to reiterate: do not use UHaul if at all possible. Brutal customer service. There are other options much more worthy of your business: Penske, for example.

Rafael D.
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The vehicle wasn't there at the time I was supposed to pick it up. Someone had to call the driver who said that he was busy and couldn't bring the car, that I had to pick it up in a different location where the car was parked. I had to drove there and my rental started 1h later that it should and it messed up with my planning for the whole day.

Bryce C.
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Customer did not leave a comment.

Huzefa K.
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Phenomenal experience, no issue with the van only complain would be the right side mirror which not steady and moves frequently

Kirk R.
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Overcharged for $15 Insurance. I declined this coverage twice - 1) online when reserving and 2) in person when picking up the vehicle. It was STILL applied to my invoice and I am asking to have it removed. NO RESPONSE!

Bianka L.
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Customer did not leave a comment.

eoin F.
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This was , by far, the smoothest, easiest rental I have had with U-Haul. Coupled with excellent service. I look forward to renting from this location again.

Jeanette T.
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Customer did not leave a comment.

Qianjie Z.
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The owner was quite cool and easy going. He allowed me to pick up the truck earlier and gave me a ride to where it parked. Simply gave me the key and allowed me to return anytime. Even when I returned the truck he simply said that's all and will send me the email receipt. I didn't know how much I will be charged until I saw the email . I don't think I ordered the safeMove 15cad insurance. But it's fine. Overall good experience.

Maged S.
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Excellent, fast and friendly service.

Anastasia P.
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Customer did not leave a comment.

Maureen C.
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Very friendly and helpful and the whole thing was so easy!

Rafael L.
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I had to pick up the van more than 2km away from the location where I was given the keys.

Kim E.
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Excellent customer service. Very friendly and helpful.

Amanda A.
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I reserved a truck, but I got a van instead, which wound up working okay, but I was charged almost $100, which is not what I was quoted. Now in the process of trying to get refunded.

Bannister B.
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THE VEHICLE'S WINDSHIELD WIPERS FROZE 2 HOURS INTO MY MOVE. I DIDN'T EVEN MAKE IT TO THE LOCATION BEFORE I HAD TO PULL INTO A GAS STATION AND WAIT FOR ROADSIDE ASSISTANCE AS A VEHICLE WITHOUT WIPERS CANNOT BE DRIVEN IN STORM CONDITIONS. MY RENTAL DAY WAS EXTENDED DUE TO VEHICLE MALFUNCTION AND THIS LOCATION IS ATTEMPTING TO CHARGE ME FOR A FULL DAY DUE TO THEIR BROKEN VEHICLE.

Ossama A.
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Customer did not leave a comment.

Eric H.
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Customer did not leave a comment.

Alexandr T.
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The trunk was not clean and otherwise it was good. Thank you

Oluwatosin O.
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Customer did not leave a comment.

Casey C.
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They dont have a drop box so I couldn't give my keys when I was supposed to. Had to travel an hour early in the morning out of my way to drop off the key while they threatened to charge me 160$ extra if the car was towed. Makes no sense because I dropped it off when I was supposed to but they messed up. Horrible experience.

Wei H.
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Customer did not leave a comment.

Hugh S.
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So convenient! We were able to rent a cargo van at the last minute on a holiday which was a lifesaver.

Hyung Kug C.
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Customer did not leave a comment.

Jamie H.
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Customer did not leave a comment.

victoria M.
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I booked a 15 foot truck on Dunbar and you changed it without letting me know to a CARGO VAN with pick-up at UBC! This made the move of a 1 bedroom apartment an absolute nightmare! You're lucky the guy at the register was nice, otherwise I'd be dragging your ass like there's no tomorrow. What a joke! Never again!!

Rachel W.
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Customer did not leave a comment.

Taylor D.
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The rental van was unmarked, parked far away from the location such that we had to drive with the attendant to it, and the gas tank was empty when we received it.

Scot H.
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The best rental experience we have ever had!!!!!!!

Noor N.
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It felt strange and unprofessional to pick up a u-haul at the back of the dollar store. There should be a printed receipt upon rental, as well as clear dimensions/information about the car. I did not enjoy this experience at all.

django L.
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Excellent service and a very fast check in/out. Top notch location. Thank you

Tyger P.
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On the online reservation I didn't ask for coverage but was charged for it anyways

Taylor S.
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This is the first time I used a non-uhaul pickup location. I asked about how much gas was in it and was told to just take a picture. The contract link I was sent did not work. I was charged quite a bit for mileage and when I got home looked at my picture. I was charged for a starting mileage 71731 when my picture was at 71756. The uhaul truck was also a 15 minute walk from the pickup location. I feel like I paid for someone's undocumented usage. Of course, even with my picture, I dont really have sufficient proof. I will never use a non-uhaul pickup spot again. I am very disappointed.

Miguel V.
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Ordered a 10' truck but got a 9' Van instead. Very disappointed with the service as well.

Brandon L.
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There was literally furniture in the back of the U-Haul when we arrived, and we were told it was our responsibility to deal with it.

Arturo A.
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Customer did not leave a comment.

Joao Victor G.
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Customer did not leave a comment.

Ayman A.
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Make the cost of gas clear. I also have emailed customer service about having been charged for insurance when I in fact opted out of this. They have not gotten back to me and I am quite upset.

Dongryeul S.
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Nothing more

Nicolas B.
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It was somewhat difficult to understand what the women at the dollar store was saying. Some thing where unclear, this could be improved.

Joseph L.
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Staff was not Knowledgeable about the rental process when picking up. When we dropped it off and ai asked for a total they insisted they would email it to me. When I said I wanted the total Before I left rather than just finding some total on VISA I was treated VERY rudely

Michael D.
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Provide free parking for customer car, while he/she drive rental car.

Robert Y.
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Customer did not leave a comment.

Sharon L.
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The van was in perfect condition, clean. The process was easy. Great service! I've used uhaul a lot, usually small trailers and that's been good too. In the ubc to downtown area, however, this van was easier to use than towing a trailer.

Kevin T.
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Staff at the location was very helpful and friendly. Made the paperwork and sign-in/out very efficient.

Espadilla M.
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Ali the owner is awesome and always helpful. I always come to this location for my Uhauls. The staff are always very helpful.

Sobouti R.
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Great customer service. Thanks.

Paul J.
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The manager is very friendly, efficient and courteous

Nathan P.
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My rental start time was for 2pm, but I did not receive the truck until 2:40pm. I was also charged an additional $174.73 on top of the regular rental charges, with no receipt for that transaction. The owners of the U-Haul location were very friendly and helpful.

Ali T.
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I interacted with Ali, who is the U-Haul representative at this location. He was quite helpful and quick in providing the service to me. The van that I rented was also very clean.

Nilay Y.
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Customer did not leave a comment.

Trevor N.
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Customer did not leave a comment.

Sarah C.
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Customer did not leave a comment.

Zack P.
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Customer did not leave a comment.

Justin L.
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Nothing to improve, the service was excellent!

Dimitri B.
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Service was exceptional, not sure you could do anything to improve. Thanks so much.

Calvin C.
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Make sure that the truck doesn't have loud beeping problems, otherwise friendly and understanding service.

No reviews have been submitted for this location.

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