Uhaul changed my pick up locaiton on the day of my reservation. I had difficulty getting out of downtown to pick up the truck. The locationw as not convenient, but I had no choice. When I arrived to pick up the truck, the lady was super rude. Told me I was late and would have to wait. I was not going to be able to get my truck until someone else arrived back that had just left. She kept giving me attitude regarding my lateness. Then, after 20-25 minutes of waiting, she causally hands me the key that was there the whole time and gives me very cloudy instructions on where to get the truck. I honesly think she just wanted to inconvenience me. I don't think this person could have cared less about the paying customer standing in front of her trying to get a truck to service my business event. I was terribly dissapointed.
Todd J
Dollar n Plus
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Vancouver, BC V6T2H9
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- 4.5 Average Customer Rating
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Great friendly service from excellent staff. I highly recommend this location.
Noel dSubject: Concern Regarding Rental Experience I picked up the van at 3:00 PM on May 1. I was told that the return deadline would be 11:30 AM the following day. This was clearly communicated, and I understood that if I needed more time beyond 24 hours, I would be charged hourly. Alternatively, if another vehicle had been offered at the time of rental, I believe I could have completed my work without any issues. This situation is quite disappointing. In addition, since there was already a reservation for 11:30 AM on May 2 made two weeks in advance, it would have been helpful if I had been advised to pick up the van earlier in the morning. That way, I could have planned accordingly. I understand that the staff mentioned they had already communicated with the customer and fulfilled their responsibility. However, from my perspective, this does not reflect good customer service. It would have been much better to offer a suitable alternative vehicle or option. I understand that this is a busy location near UBC with constant demand, but that should not come at the expense of customer care. Unfortunately, this experience has left me with a negative impression of U-Haul. I would like to ask the head office: what truly defines good customer service? Thank you for your time.
heenam sAl was great to deal with
Rob HThe service and flexibility of the franchisee was excellent. Conveniently located at UBC campus. Highly recommend.
Filipe D