I showed up to pickup a 15' truck that I had reserved 3 days before. When I showed up I was told it was rented to someone else already and all they had was a cargo van. I had to wait 25 minutes and then a girl returned a 10' van by coincidence. The woman in dollar n plus threw me the keys and told me to take that one because I could be waiting hours for the other van if at all. It was not sanitized and was not even inspected. When I got it I realized it would barely get all the stuff from my 2 bedroom place. This was by far the worst service I've ever received. When we returned it she barked at us about whether we had parked it in the same spot and was on her personal cell phone half the time when I was talking to her. On top of that, uhaul is trying to charge me for 100miles of travel when we went 120 km. I am pregnant and had to stress over this entire day. We weren't even able to get all of our stuff moved and lost our elevator reservation in our building to move due to having to wait at this place for 45 minutes. DO NOT RENT FROM THEM!!!!Stephanie F.
Moving Truck Rental in Vancouver, BC at Dollar n Plus
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Vancouver, BC V6T2H9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The location was fine. It was the online booking it kept charging me for things I didn't want. I selected a furniture dolly & it automatically added a regular dolly too. Then when I had to change location (which wasn't a problem, this location was better) the employee on the phone removed the normal dolly & added moving blankets. I didn't ask Or select moving blankets. A $75 rental for just over an hour to move 2 pieces of furniture is steep. I paid "guy with truck" $100 in the fall & I didn't have the same hassle. And it was a similar job.Heather J.
The truck was not functioning properly.Kruthika S.
Not much. The service is easy, friendly and accommodating, the equipment in good order. All in all - an enjoyable experience.Eoin F.
Great jobï¼Thanks a lotï¼Jason H.
The overall experience with THIS location is EXCELLENT! Al, the representative was kind, accommodating, informative, and very helpful. He helped me fix the overcharge by U Haui, but not by what SHOULD have been charged, as he could not completely fix the problem I have only one small problem with the renting experience. With no contact, there was a text sent to my partners phone, but her phone was not available for the moving day, as it was accidentally misplaced. We therefore MISSED the checkin process. When we returned the truck, we replaced the amount of fuel that was in the truck when we picked it up. But U Haul tried to seriously SCAM us by saying that it was a full tank of gas, and tried to make me pay,. Also, because this is a US truck it was charging me for excessive mileage in MILES, not kilometers! Riduculous. My rating for Dollar n Plus is 10/10. My rating for U Haul as a company is 5/10. Bad U Haul. You need to fix your system.Laura J.
We have no suggestions as our experience was overall excellent! Many thanksSahand A.
the online process was not good. i was unable to upload my photo of starting mileage and hence had to call uhaul. i have also not seen the charge go through although there is a deposit that has. it has not been refunded yet. so all a bit unfinished at this stage. and that was 2 days ago.Mary S.
Having/Installing a rear camera (Reversing camera) would be much handy, particularly night time. Having a lock with number code (PAD lock) is useful to store items over night in vehicleSingh S.
Excellent customer service at the pickup and drop off point â€œDalhousie Road - UBCâ€Angelica K.
Not organized. Staff was not there when I arrived. Truck and equipment was not cleaned for covid. Prior renter dropped off the truck and I was handed the keys. No cleaning done. Very poor.Kim D.
Fast and excellent service. Oh they also offered me free parking. amazing ,getting free parking at ubc. Very nice shop and stuff.Kangelixa K.
AL is always there to help you and makes sure you are well taken care of. Great location and great service every time.Paulus M.
Someone used my email address so now I'm getting spammed so leaving a bad reviewNicolas L.
The pre-rental fuel tank capacity shown in the receipt is much higher than what I saw when I picked up the van. I added gas to the van but was still charged for fuel usage quite a bit. I only noticed that problem after I saw the emailed receipt. I even have a photo of the fuel tank level when I picked up the van.Jingda W.
Al, the owner of the outlet, did a fantastic job. He picked up the trailer hitch and he went above and beyond to make sure I had a superb experience with the u-haul rental.Trevor N.
I wish I can return the excess boxes to this location. I also have the used boxes that I'd like to give away which I think I can but I'd have to drive to the SE Marine Dr location to drop them off. I hope that this location can be used for those too.Grace A.
We really appreciate receiving the 24 hour rental rate and reduced kilometre charge for the cargo van, given the distance we needed to drive to and from the Fraser Valley in order to complete our move. Very good service. Won't hesitate to recommend and use Uhaul again. Let customers know about your longer distance rates! I had to search for them and discovered them by accident.Melanie T.
The store owner was the sweetest man i'd ever met, such a big heart and caring soul.Eric C.
The experience was so pleasant I'm actually looking forward to the next time I rent at this location!Donette W.
It would be great if there was some indication that the car had actually been cleaned/disinfected between each use.Stephanie B.
I was guaranteed a rental at 8 pm. The store I was picking it up from was supposed to be open until 9pm. When I arrived they had closed early. I was on hold with the main number for 15 minutes outside in the cold when a man texted me from a local number saying that the person who had it last was running late and would be there in 25 minutes. When the person arrived it was just after 10 pm. Terrible. The man I was speaking with kept saying that sometimes this happens but I suppose there's no reason to even try to return a vehicle on time if you can just say I was running late. Craziest thing I ever heard. No guaranteeIngrid K.
I had called the day before to confirm my reservation and the equipment I had ordered. on Saturday morning none of the equipment I ordered (dollys, furniture pads, etc) was in the truck. The owner of the dollar store where I got the truck had no clue what I was talking about when I asked about the equipment I had ordered. He ended up giving me his store's dolly, which is inappropriate as then he was without his own equipment for the day. Overall not a great experience.Bonita P.
When I received the vehicle the right front tire was at half pressure. The right rear upper running light was broken and dangling from the vehicle. Approximately 40 kilometers into the drive the "check engine" light came on and stayed on. Thankfully the vehicle did not break down. The fuel gauge indicated 1/8 tank. I had an air compressor and so was able to pump up the low tire. Just glad to have made it back, would not use this service again. In my experience with other U-Haul rentals the vehicles were clean and maintained. Really poor!James P.
The only good part of this experience was the gentleman at the pick up location. Everything with uhaul was terrible. I did not receive the pick up location I requested or the truck I requested. When I called for assistance there was a general lack of caring. The entire experience felt like a scam - a bait and switch. I reserved something at one location and then was provided something entirely different at a another location. Next time I will look elsewhere. I will also not ever recommend Uhaul to anyone and if they ask will let them know my experience. Not to be rude, but this entire business model is complete and utter BS. I have rented from uHaul in the past and my experience was good. This experience was terrible.Matthew L.