Customer Reviews for Dolls Motel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dolls Motel

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Sandra B.
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Customer did not leave a comment.

Gregory G.
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Yesica V.
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Jason K.
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Clean the office. Smelled horribly of animal feces, completely saturated our clothes and we were only there like 20 minutes! 0/10 would not recommend

EUGENE P.
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Customer did not leave a comment.

John B.
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Hardly ever open as listed on there hours , as well as the male owner is rude and not helpful . The lady that wasn't trained on U-Haul services was nice and helpful I recommend he trains her

Jeanne W.
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They were very nice and helpful

JOHN B.
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Customer did not leave a comment.

LORI L.
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The lady had no personality and acted like she was never sure if you had a question

William B.
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Representative was great and service and price are great

LEE E.
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The truck want running very good . Kept wanting to die t stop signs and lights

Glenna C.
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He was rude and stupid. Had me return the truck 8 miles away instead of less than a mile like online registration said. Truck had problems shifting and pulled to right.

Latosha S.
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david C.
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great service!!!!

denise B.
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BARBARA H.
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MELANIE W.
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Daryl C.
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jeffrey B.
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Did not return any of our phone calls about our deposit being refunded and it was over 24 hrs and had to end up calling the Evansville office and the guy on the phone was very rude we asked for corporate number and told him we were going to contact them about service and he said you go right ahead and do that have a nice day. Very rude employee!!!! Will not rent from either location again that's for sure!!!

Kurt D.
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Customer did not leave a comment.

Roy R.
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Dude had his pants undone. Creepy fucking place, I'll rent from anyone other than Uhaul again. The process of getting this truck was horrendous. I reserved online only to get a call saying that uhaul was out of trucks and that I would need to drive 45 minutes to get a truck. After 3 calls they reserved a truck at this rape motel. What a joke, I will make sure to share my shitty experience with anyone who will listen.

William T.
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Sam D.
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Kyler K.
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Nothing

Christina L.
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This was the first time using Uhaul that I had issues pinning down the truck and location. I reserved the truck for Vincennes, IN and it was confirmed. A few days later confirmation was changed to Washington, IN. Then was contacted by phone that truck size reserved was not available and larger truck would need to picked up at Vincennes. Called to confirm the day of moving and was told the truck was not at the Vincennes or Washington locations that had been given to me previously. Ended up being at a different Vincennes location. Once located everything went smoothly

Carrie T.
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Vendor could aquire more knowledge of the u-haul business and system. Performed as if it was his first rental. Didn't seem to be able to focus on the transaction.

Jason W.
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John S.
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ANN-MARIE D.
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We rented a trailer. It rained on the way to our destination and the trailer leaked in multiple places. Dirty water got all over my white furniture and clothes.

Walton K.
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Tracey W.
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Sheryl S.
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LONNIE B.
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Brandon T.
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John A.
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MELISSA B.
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Mindy H.
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Ryan M.
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Justin T.
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Great experience. Very helpful and friendly business.

RONALD B.
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Customer service was excellent. Salesperson was very professional. She was also very courteous.

Anthony R.
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Customer did not leave a comment.

gwendolyn S.
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Danny P.
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The only thing that would have made the experience better is if I didn't have to move anymore people, lol!

Tyka P.
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Cody C.
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At this location the people were amazing to work with. They went above and beyond to make sure the customer had a wonderful moving experience. Our moving helpers that we hired thru u haul cancelled on us the morning that we had expected them to come, which left us not being able to complete our move. When we took the truck back and told the people at dolls motel the situation these people offered to come help when we rented again next week to finish up. That really meant a lot to us. If you all had a gold award for excellence I highly recommend this location wins it !!!!!!

James B.
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It took almost 2 hours for us to pick up our truck after being switched to this location from the location we actually reserved at. 2 hours for a pick up!! And, then even though we gave my adult sons info twice while standing there, his name was still not showing up as okay to drive the truck. The person trying to take care of us had no clue how to use the computer. The owner was out mowing lawns for his other business. He was on the phone trying to walk her through it then had another guy come in with his phone and connect them via Facetime. This place is a seedy motel with grungy people lurking around. The person in front of us had to leave and go print his paperwork at his hotel and come back because the woman could not print it. Turns out, she was the new maid!! She was very nice, but put in a horrible situation. It was uncomfortable to hang out there trying to get our truck and should never take so long. Waste of my time and was sketchy place to be. The person running this location should not be and this really ruined my entire impression of U-Haul. We had just driven 4 hours to pick up truck on time and hadn't eaten, didnt get to leave the location until 7:20 p.m.

Karen L.
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Ernest D.
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rex B.
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Staff was friendly.

Rick R.
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John E.
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Gail E.
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Joann K.
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Nothing very nice and thorough checking the truck in.

No reviews have been submitted for this location.

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