Customer Reviews for Dolls Motel
(U-Haul Neighborhood Dealer)

148 reviews

2015 S Old US Hwy 41   Vincennes, IN 47591

(812) 291-5285

Location Hours

  • Mon-Sun: 8 am - 11 pm

Services at this Location:

Contact Us

(812) 291-5285

2015 S Old US Hwy 41
Vincennes, IN 47591

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not make me drive an hour and 10 minutes to pick up a u-haul. I requested a u-haul in Jasper 2 weeks before I needed it. Seems ridiculous for me to go that far to rent your equipment.

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

carl M. 
Rating:
2.0

Day staff was friendly kid on nights was not a good face for the company. The hitch lock was a turn lock and kept coming lose had to retighten 4 times. I told him and his response was a shrug and " not surpising" going to get someone into an accident when the tongue pops off the hitch.

JESSEE G. 
Rating:
1.0

The truck smelled awful, breaks were sticky, truck pulled to the right, truck didn't shift correctly. It's ridiculous that I had to pay 69.95 for a piece of junk.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

TONYA D. 
Rating:
5.0

Customer did not leave a comment.

PROCOPIO P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

This location was very helpful when the App refused to allow me to return the truck and the approximate wait time to be helped on the phone was going to be 54 minutes.

Jonathon U. 
Rating:
4.0

Customer did not leave a comment.

JUDITH M. 
Rating:
5.0

Customer did not leave a comment.

RANDALL C. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H. 
Rating:
4.0

Better access and parking .

MARTIN S. 
Rating:
5.0

KEEP UP THE GOOD WORK!

JOHN H. 
Rating:
1.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
5.0

Perfect.

Beth S. 
Rating:
5.0

Great experience! They hooked trailer up for me inspected it and gave me all proper information before my departure. Operators were very friendly and helpful. I would highly recommend this location for all u haul needs!

ADAM R. 
Rating:
5.0

Needs nothing nice little rental place.

ALEX J. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer service was absolutely wonderful. Both in Washington, as well as in Schenectady New York. Very professional very friendly very helpful

CHERYL T. 
Rating:
3.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Owner was kind enough to write off the late fees on my truck as the place I originally picked up (Uhaul on Hartzell in Anchorage, AK) from told me it was due at a later date.

BARBRA M. 
Rating:
5.0

Very helpful

BARBARA C. 
Rating:
3.0

Fix the air conditioning

Brian S. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
3.0

It was clean but smelled like a carton of cigarettes had been burned in it. Also, the A/C went out in NC for about 4hours and then came back on when we got almost there. Last item were the tail lights on the trailer did not come on due to some short from truck to trailer.

DOUGLAS L. 
Rating:
4.0

Customer did not leave a comment.

Harold P. 
Rating:
3.0

Customer did not leave a comment.

COBY S. 
Rating:
3.0

Customer did not leave a comment.

JAMIE H. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Corporate Uhaul assistance was bad but the guy at Dolls was super good to help us out.

JANE M. 
Rating:
2.0

Customer did not leave a comment.

BRAYDEN S. 
Rating:
5.0

I didn't get the name of the owner/manager, but he was very helpful.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Amie H. 
Rating:
5.0

Customer did not leave a comment.

VALERIE H. 
Rating:
3.0

Customer did not leave a comment.

RHONDA F. 
Rating:
3.0

*Read comments above.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

FLEURILET F. 
Rating:
5.0

I had extremely good customer service, and I appreciate that, I had to move due to a split in my relationship, they were very sympathetic with me, I could not have been better taken care of.

Tawnya D. 
Rating:
5.0

Customer did not leave a comment.

RICKY H. 
Rating:
5.0

The people running this operation are top notch. Very friendly, well maintained equipment and exceptionally honest!

ERIC T. 
Rating:
1.0

Dirty place and associate so rude

FERDINAND D. 
Rating:
4.0

Only complaint I have is that we had to wait for the truck to be cleaned before we could take it. Felt that should have been done prior to our pick up time

Christina L. 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL MARTIN V. 
Rating:
1.0

Location was in a terrible location. Its a hotel that is super getto and there were crack heads everywhere. I remained in the car till i had to get out with the doors locked. When leaving the u haul and getting in my personal car i locked the doors as soon i i shut the door. terrible location

CODY P. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

My only complaints are assumed at the reservation process and how poorly it is implemented

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

CASEY K. 
Rating:
2.0

Customer did not leave a comment.

Dylan B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
2.0

Customer did not leave a comment.

BROCK R. 
Rating:
3.0

Customer did not leave a comment.

JONETTA H. 
Rating:
5.0

I returned the trailer at 8:00 am but nobody was at the desk so I called the number I had and got an immediate response to help unhitch the trailer. Perhaps just a small sign i

ROY I. 
Rating:
4.0

Customer did not leave a comment.

Gracen J. 
Rating:
3.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

Customer did not leave a comment.

Megan H. 
Rating:
4.0

Customer did not leave a comment.

CODY B. 
Rating:
5.0

Customer did not leave a comment.

JOLANI M. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
3.0

Customer did not leave a comment.

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

JORDAN K. 
Rating:
3.0

Customer did not leave a comment.

BECKY H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL Y. 
Rating:
5.0

Customer did not leave a comment.

BARRY R. 
Rating:
2.0

Communication between the cooperate office, rental facility, and client could be updated in a more streamlined fashion, so that all parties save face.

STACIA S. 
Rating:
5.0

Customer did not leave a comment.

MERRITT JAMES T. 
Rating:
2.0

Got charged a extra day with insurance cost for being late after I was told midnight was drip of timeline...not happy about this part but what can I do. Atleast equipment is nice shape and not all beat up

JEREMY L. 
Rating:
5.0

Customer did not leave a comment.

NICOLAS S. 
Rating:
5.0

Pretty easy process. No gotcha fees involved.

DUSTIN R. 
Rating:
5.0

Everything was in order ,U-Haul was very useful and convenient thanks

TERESA H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

HOWARD H. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

I will definitely recommend using this Uhaul rental location. Very friendly and helpful.

DEBRA K. 
Rating:
3.0

The drivers door handle didn't work so I had to leave see the passenger door to get in and out. I fueled it up and dropped it off then two days later my card was charged another $10 for some unknown reason and I wasn't notified.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

BETH R. 
Rating:
3.0

Customer did not leave a comment.

Kent S. 
Rating:
4.0

Put dolly in truck for use

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Great place to rent A uhaul they have everything, great service,,they also have long hours of service

JEFFREY K. 
Rating:
5.0

Very polite and seemed very nice

Stephen M. 
Rating:
1.0

Customer did not leave a comment.

Kassi M. 
Rating:
5.0

Everything exceeded my expectations EXCEPT the mirrors on the truck. Adjusted them horizontally with a great deal of difficulty, but could not adjust vertically as I was afraid they would break. Made for scary driving in congested traffic. Overall, great equipment & service.

JIMMIE C. 
Rating:
3.0

Was charged for an extra day.said I was late by a couple hours but my agreement didn't state a specific time I had to return the truck. Very disappointed!

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

BRIGIT C. 
Rating:
4.0

Customer did not leave a comment.

ANNA M. 
Rating:
3.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
3.0

Customer did not leave a comment.

Yesica V. 
Rating:
2.0

Clean the office. Smelled horribly of animal feces, completely saturated our clothes and we were only there like 20 minutes! 0/10 would not recommend

Jason K. 
Rating:
3.0

Customer did not leave a comment.

EUGENE P. 
No reviews have been submitted for this location.

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