The truck was all kinds of jacked. After hours is not ideal. It says you can drop off after hours but there's no after hour drop key boxAmanda B.
Customer Reviews for Dominion Auto Body
(U-Haul Neighborhood Dealer)
Fairfax, VA 22031
(This location can't accept after hours drops)
Services at this Location:
- Mon-Fri: 8 am - 6 pm
- Sat: 9 am - 2 pm
- Sun: 9 am - 12 pm
Special Operating Hours
- 4/18/2021: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Patrick N.
I have used Dominion Auto Body's UHaul service for both one way and round trip rentals and have yet to be disappointed.Stanley S.
Customer did not leave a comment.FREDERICKDOUGLAS B.
The guy who worked here was super helpful and the rental was great. First time renting a U-Haul and it was a positive experience.Kristy W.
Customer did not leave a comment.MAHAMMAD A.
Customer did not leave a comment.Dawne S.
No issues in finding location as stated in other reviews. Just look for the UHAUL trucks at the back of the lot at dominion auto. Excellent service, prompt. No issues whatsoever. I will use this location again!!Carol M.
Great location but your mobile pickup App is awful. It took me 30 minutes to pickup to truck. I could have done it in person in 10 minutes.Sam C.
Customer did not leave a comment.Don B.
Customer did not leave a comment.BevERLY G.
I was charged 15-20 dollars more.TREMAYNEATUANYA L.
Pick-up and return was very smooth and accommodating. I would definitely rent again from this location.Leigh M.
This entire block of businesses is run down and not appealing - but it is near my home and the reason I use it. I have had difficulty with the phone app both times that I have attempted to use it in picking up rentals. The gentleman in the office isn't the nicest - but I guess he gets the job done.Sandra R.
It was seamless. Very user friendly.Douglas H.
easy pickup/drop off. thank you!john D.
Customer did not leave a comment.saeed A.
Customer did not leave a comment.Nancy M.
I rented a van and was planning on dropping it off at a different location for a one way trip. I was not informed that the van was privately owned by that company until I picked it up. It had to be returned to exact location the next day. If that was the case I would have just rented a box truck. Spent more money alone just on the drive backJared L.
I must apologize , I have no suggestions . The gentleman at this location provides excellent customer service . Thank you .Anthony L.
Rental employee was friendly and took care of my needs quickly.Bruce N.
Customer did not leave a comment.Christopher C.
Hamid at Dominion is great to work withChad T.
Allow after hours drop-off. The U-Haul app indicates that you can do it, but when you arrive there are big signs saying you can't. That makes this site inconvenient.Angel H.
Customer did not leave a comment.Ibrahim A.
Customer did not leave a comment.Andrea W.
Customer did not leave a comment.Kadijah J.
Cant improve honesty. The person who checked my lights on the trailer o rented was not truthful. The Leigh's blinker and running lights did not work. I had to delay my trip by one day to get another uhaul locatikn to fix the lights on the trailer.Kenneth K.
They need to post better information about securing the keys after hours.WILLIAMANTHONY J.
It wasn't clear when booking online that we couldn't return the truck that same day. With bad weather the next morning we had to really go out of our way to get it back and uhaul was incredibly unhelpful in this situation. I was disappointed with our experience.PAUL J.
Customer did not leave a comment.Askar E.
Nice truck, good people,Thanks will be backBASHIR H.
Customer did not leave a comment.NIEN R.
Nothing all was great, ThanksYIYANG T.
Was happy with the experience. Nothing but good things to sayAbigail R.
To be honest everything was just right, the truck was very clean and the cost was very affordable, keep up the good work, thanksWiller P.
I am very happy with this location customer service is very goodASKAR E.
Was forced to keep the truck overnight because they close the gate after hours. Wasn't informed of this when I booked online. The online check-in/return process is a huge pain. You have to take a ton of pictures and then stand around in the cold waiting for someone to "verify" everything, which took around 10 minutes.Tyler B.
Easy pickup/drop-off. Very willing to accomodate our change in schedule. Friendly reps in the office both times. Online checkin/return is easy.john D.
The gentleman who helped me was wonderful and provided great customer service which is why I used above average for my rating. The truck cabin smelled fine but the interior could use a good cleaning as an the back of the truck. Overall this process was very easy to get the truck and drop it off and I would recommend this location to friends.Patricia W.
Customer did not leave a comment.Brandon L.
It would have been better if you can provide night drop box.SUNG H.
I rented the vehicle ahead of time and went to pick it up at dominion auto body and was told that the equipment I reserved was not on the reservation so I had to rent it again. I later got a call from U-Haul saying my U-Haul reservation was cancelled because I did not pick up the truck. That was obviously not the case because I was using the U-Haul. There was some clear miscommunication on the part of dominion auto body.Kenneth E.
People were super friendly and responsive. Location is a little hard to find and not kept in great condition.Brian K.
There was no parking available. The Uhaul Rep. asked me to park the car far away and walk back. This should be listed during booking. Also, the rep. asked us to fold all the furniture pads and bring it to him as i left it earlier in the truck. Not a good customer experience.Pravin C.
Customer did not leave a comment.Ricardo R.
My only complaint is that I was under a tight time line with picking up truck and meeting movers. Pick up was scheduled for 8am and truck was not there. Because of this my movers were late starting resulting in an extra charge for them.Rebecca K.
Customer did not leave a comment.lizan O.
Customer did not leave a comment.MUSAAB F.
Customer did not leave a comment.mohamed M.
Customer did not leave a comment.HYPOLITE D.
Customer did not leave a comment.AHMED M.
Customer did not leave a comment.Herbert L.
Customer did not leave a comment.Shaylea G.
Customer did not leave a comment.Daniel K.
Very organized and professional.George S.
Thank you for being flexible with the drop off extension. Very much appreciated. Looking forward to next time.Tracey B.
I was offered a Saturday pickup time then called weeks later to be told that they were closed on saturdays. Do not offer pickup times when you are not open.Alex T.
Customer did not leave a comment.Kamalla F.
Customer did not leave a comment.Tahir Z.
I was charged an extra day and I am not able to rwach some one to help me with a refund.Sabah A.
1) Very grumpy manager at the location during pickup. I thought this was an anomaly. 2) Cabin dirty with hair, etc. I had to spend time cleaning it. 3) Manager had categorically told me that he will be open till midnight and I can return the truck till then. 4) We took the truck back the same day at 9 PM with full fuel (I have the pictures) and the place was locked. No option to after hours drop off. 5) I called the customer support and spoke to an agent. She asked me to take the truck back the next day (before 6 PM) 6) I had to take the truck back home and come back next day. 7) Same manager said he will charge me for an extra day and the extra miles 8) was upset that someone agreed to waive off the second day charge. Said he will charge me for the miles despite me telling him that he cant do it. 9) Bottom line... Very disappointing experience.Vish L.
I was very frustrated by U-HAUL's policy of doing everything online, but a call to this location, and he calmed me down and made both my pick-up and late return easy. Moving is a very stressful activity, but at this U-HAUL location he really relieved the stress.Catherine S.
Customer did not leave a comment.Ramiro H.
Customer did not leave a comment.Robert T.
Helpful representative.ibrahim B.
Customer did not leave a comment.Damon B.
Customer did not leave a comment.Malick K.
The inside of the vehicle was not sanitized.James F.
All good!LEV K.
Wonderful proprietor. Very kind and helpfulJohn S.
Site is gated and locked after hours so there is no drop-off outside business hours. Site also closes 2pm SaturdayJohn Henry S.
The staff member working this location was very nice and professional. Would definitely recommend this place and location to a friend!Farhaan R.
Customer service was friendly. Would definitely rent here again.Fredy H.
Don't see how you can improve. Reservation process easy, pick up and drop off ... easy and easy. Representative courteous and pleasant and made sure customers weren't inconvenienced or kept waiting.David B.
Customer did not leave a comment.Mark A.
Customer did not leave a comment.David R.
Customer did not leave a comment.Keisha S.
Vehicle was smelly and the steering wheel was kinda sticky. I had to wipe it and the handle twice. Agent forgot to place the dolly in the truck and I had to drive back to the store to get it.Sarmad K.
The phone reservation person was amazingly helpful and I am gratefulDAWN MARIE H.
Friendly and helpful staff - no complaints at all.TOMISLAV D.
Customer did not leave a comment.Ralph D.
I made a reservation to pick up the truck at 1PM. If I had known that they would be locking a gate at noon I would have selected another nearby location since there are many. The online reservation site allowed me to make the reservation for 1PM so I was surprised to receive a call at 1145 asking me where I was. Apparently they were now closing at noon. Anyway, I'm not sure if it's Dominion Auto Body who made the change or if the online system needs to by updated but the rep. at Dominion Auto wasn't too friendly about the whole thing even after I told him that I made a reservation for 1PM.Dean N.
The process couldn't have been easier. The owner followed strict COVID-19 distancing rules which was appreciated.Pat D.
Average overall rating due to Covid restrictions. Otherwise service was prompt and efficient.Thomas C.
Customer did not leave a comment.FREDERICKCHARLES W.
Customer did not leave a comment.Kwame A.
I turned it in two days early and they didn't record it and are now charging me $100 for turning it in late. This is unacceptable and I will get to the bottom of this.john M.
Made a reservation 3-4 weeks in advance to pick up trailer at a location a couple miles from my house. Called the location the day before to confirm my reservation and was told it wasn't going to be available. Needed this trailer to go on vacation the next day so had to scramble to have another trailer found. Had to them drive 20-30 miles one way to pick up trailer. Why do we make reservations if the equipment isn't going to be there? This out added stress on my wife and I before leaving for vacation.David S.
Customer did not leave a comment.Caitlyn S.
Customer did not leave a comment.Eric L.
Service was fast, prompt and hands-free. No hassle with any accessories asked for if they were available.RICARDO C.
Customer did not leave a comment.greg E.
Pickup was easier than my previous experiences with U-Haul. The on-line reservation and check-in processes took a lot longer than they should have. Consider redesigning the process for finding the nearest location with availability of the requested equipment.Mark A.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Dana D.
Customer did not leave a comment.James T.
Customer did not leave a comment.Damien C.
I honestly had a terrible service specially from person that I picked up the U-Haul from he had an awful attitude but I kept going on with my life and try not to pay him attention.Salahadin M.