Customer Reviews for Dominion Land & Auction Company
(U-Haul Neighborhood Dealer)

Rating:

1.0

The welded hooks underneath the UHaul were so rusted out, that with a couple of bumps on the road, the manifold exhaust fell off and disconnected completely. I waited outside a run down gas station for over 5 hours as I waited to go to my hotel that was two miles away. Finally, my awesome helper at roadside assistance Tameika came thru and booked me a hotel. She really was so kind and helpful, so I’m not mad at her one bit. I am, however, very disappointed in the fact that you guys made me miss out on $450 for attaching a trailer bc it inconvenienced my friend and his scheduled plan to move in by having to push back the time twice.

Rating:

2.0

I was charged an After Hours service fee of 20 dollars! I wasn't made aware of the charges beforehand.

Rating:

1.0

Owner very rude for no reason. She told me "tire" light was on in truck. I stated I would like to have that documented so I don't get charged for it. She immediately said "no, I just won't rent to you." It was an engine light. Driver door would not shut and you could hear Road noise. Truck would not pass inspection. GO ANYWHERE ELSE!

Rating:

3.0

Unattended drop off was both easy and quick.which created a very convenient solution. Just wish there was a bit more instruction for the rerun process (like where to place the trailer and the like).

Rating:

3.0

The office was really messy but the staff was very friendly.

Rating:

5.0

Raye was a tremendous help during turn in process - great customer service and accommodating.

Rating:

5.0

The experience was great

Rating:

3.0

Made the reservation online, and U-Haul changed the pickup location to this one without notifying me. I was supposed to have a phone call the day before to confirm equipment, location, etc, and that didn’t happen, so I initiated an online chat session and confirmed the equipment, pickup details and (changed) pickup location. When I arrived to pick up the equipment, it sounded like I might not be getting it, as the “regional manager” had come and taken several of their trucks the night before, despite pending reservations. In the end, they had one unit that had been taken out of service because of a cracked windshield, and they brought that back into service and rented it to me. So kudos to the staff at the location for making it work, but the reservation/renting process was not great.

Rating:

4.0

Too many trucks sent to this location there was no room to drop the truck. Seems like UHaul logistics needs to improve as other sites in the area had plenty of room. These kinds of things make and otherwise nice experience into a very frustrating experience.

Rating:

4.0

No suggestions.

Rating:

5.0

They did a great job.

Rating:

5.0

Pick up location was great, your application and call centers need a lot of work. I consult businesses for a living and would love to give you feedback on how to make your app and call center better. My experience with both was repetitive and painful. I highly suggest you mystery shop both the app and call centers.

Rating:

2.0

The staff is friendly and try hard to get things done, but the office is a mess: a tiny shack seemingly made of cardboard which can only fit a half-a-dozen people at a time and filled with "stuff". There are no supplies available (no furniture blankets, ties, dollies, or anything else). Everything is very hectic and disorganized: lots of cell phone calls (no landlines in the building) to outside people, presumably supervisors to "find" this or that truck, despite ALL customers showing up with paid contracts in hand. No physical help or guidance with the equipment. Expect to spend at least an hour in the office regardless of how prepared you think you are.

Rating:

1.0

No the customer service was poor because they gave me misinformation and then put my bank in the negative 503.52 which I am fell in the dispute

Rating:

3.0

Customer service was pretty rude. Trucks were parked all over the place in no order, which made it really hard to return. Also, our truck needed service done to it and that was not disclosed to us.

Rating:

1.0

The people were rude as if we knew where we needed to drop off the truck, The parking lot for the office literally said no trucks. I parked it over by the other trucks and the lady got mad and said "I just cleaned that lot and now I have to go move the truck". I also, turned it back in before 24hrs but was still charged. Not sure why I was charged with two days to begin with.

Rating:

5.0

The check in process was very slow (we waited over an hour to start the process). Either figure out a way to speed up the rental/check out process or limit reservations at specific times so you don't have 15 people waiting in line at once.

Rating:

4.0

Staff went above and beyond to get me a last minute rental when they were completely booked and very busy.

Rating:

1.0

Actually have a place to park the uhaul and not charging me extra because I didn't park it on the road and block traffic like I'd have to to park it in the "appropriate" area when both it and the overflow are full. Between charging me for a larger uhaul than I ordered and extra because yall don't have parking, in addition to the run around on pick up day, ill just hire movers instead of waste my money with places like this

Rating:

1.0

I suspect this location is not equipped to handle volume. When I arrived line was out the door and workers seemed overwhelmed. The equipment is scattered across multiple locations. I was sent to wrong location. Finally found someone who took us to the right lot for pickup.

Rating:

4.0

Parking space

Rating:

1.0

The lady at the office on July 31 was very rude and has absolutely no idea what customer service means. I will never go back there

Rating:

1.0

Extremely rude! Shouting and yelling for the things that they did. I was supposed to pick up a trailer and drop off at another location to help UHAUL. But, they said they don't have any, it is not their place where I am supposed to take the trailer and they don't know anything about it even though I was at the correct address what was sent to me in the contract. I called back uhaul, and they asked me to put it on speaker. The old woman at Dominion Land & Auction Company was shouting at me and the person on the phone. Old woman hung up the phone on her face and started telling me how hard this job is and how hard it is to change the contract. She was telling me I will crash with trailer and it is hard to drive and etc. Then, it turned out, they had trailers in their hand all this time, and not just 1, a parking lot full of them... I booked 2 dolly that day and they said they don't have them either and they didn't have any for 2 months now. I knew that's a lie as well because I book another truck a week before that and picked up a dolly from same location. I loved working uhaul but I think It is time to switch to a different company after this experience.

Rating:

2.0

I requested a furniture trolley and it was not present and included that on pick up but still had to call costumers service to get that refunded after I returned it. The truck also had the wrong mileage listed on the contract and I couldn’t change it. It was a 200 mile difference from the contract and what was on the dashboard. I contacted costumers service after I had picked up the U-Haul and was informed it would be noted on my contact but it wasn’t and was charged for 204 miles when I had only driven the 4. Make sure the contract matches what is actually on the truck and double check that extra items are included in the truck.

Rating:

3.0

This location is in Christiansburg, Virginia. It's just a tiny, cramped office and the vehicle drop-off is across the street. The office was very hot and there was a line ahead of us. Only one employee was working at the time, so we had to wait to drop off. Not great, but fine.

Rating:

3.0

They where so busy the ladies where doing their best.

Rating:

5.0

Friendly and helpful.

Rating:

5.0

They were extremely busy, but got us taken care of.

Rating:

5.0

None

Rating:

5.0

She was nice and helpful

Rating:

1.0

You really need to find a better location for the people running this business.

Rating:

5.0

low tire pressure light was on when I started the truck.

Rating:

1.0

Beverly overcharged. Mileage overstated. My lawyer asked if I thought fraud was involved. I said no. For sure an error in mileage.

Rating:

3.0

A bit confusing at first but once I found the right building there were clear instructions on the drop-off locations and procedures.

Rating:

5.0

The staff was so friendly and helpful. Would definitely rent from here again.

Rating:

5.0

Fast and simple pickup process, helpful staff, no issues with the vehicle.

Rating:

2.0

The location is confusing, you cannot park your car so you have to be dropped off- the office is on one side of the street and pick up is on the other, the pickup lot is a hot mess The 2 ladies in the office leave a lot to be desired, save yourself the headache and check in on the app. The truck was trashy.. napkins all in the windshield/dash, someone’s earbuds left in the cup holder, pine needles all over the cab floor and the back of the truck doesn’t look like it was cleaned the last 2 uses. I cleaned it before we put things in the truck!

Rating:

1.0

The truck I rented has multiple pieces of the interior missing or loose. The location itself is also incredibly disorganized, there are no clear signs for parking and the lot to return the trucks to is way too small. In addition, I never received a call to confirm my order, so the truck I requested was not available.

Rating:

2.0

sketchy little joint with less then helpful staff. this was our first time and last coming here. we pulled in to an inclined lot with no turn around and little space to maneuvering space. cars parked randomly around and staff pointed across the street and said, "just drop it there, across the street!" We're not local, we don't know this area and it was already tough to get in off the roadway. gentleman finally said, "just leave it where ever on this side" and he came out after we were struggling to park it and put a long block of wood to secure the trailer in place, after telling muttering something about, "its fucking fine there". Not somewhere we ever want to have to venture back to again.

Rating:

1.0

The office looks to be dual purpose - uhaul and something else. Drop box is there but parking is across the street. Parking not very accesible. Lot was too small and was packed. I could not park there. Had to leave truck at office lot with signs saying uhaul vehicles not allowed. After hours so I had no choice. I called customer service and told them.

Rating:

1.0

Where do I begin? Female Staff was very rude. It was very difficult to obtain the truck to begin with because the number wrote down to find the truck was incorrect. Then, they couldnt find the keys to it. I was yelled at because the "6" was really a "G" from what they wrote down. Once I finally got the truck, it was filthy and smelled like a homeless person had been sleeping in it for months. There was so much clutter and it was so disorganized that it seemed impossible to operate. There was also a U-Haul employee there who was there just to drive andmove vehicles that his vehicle was blocked and he couldn't leave on time and nobody was in the lot to help him. On return, there was nowhere to park, people were yelling about the service and how trucks were blocking other trucks, and to top it off, my son who is 16, just had surgery and was on crutches. I let him stand in the office so I could return the office and not walk that far, the staff made him leave the office and I found him outside in the parking lot where he told me they wouldn't allow him to stay in there. I took photos of the mileage and the gas on return, and they still charged more than what it was. This is by far the worst office and staff I have had to deal with. I will never deal with this office again. U-haul should be ashamed of themselves as they allow this sort of thing to continue. With as many negative reviews as they have, something needs to be done.

Rating:

3.0

This location was adequate to just drop off equipment. I Used the APP so it wasn't an issue. Did not interact with personnel

Rating:

4.0

as above very efficient on the turnaround.

Rating:

5.0

Thanks

Rating:

5.0

Na

Rating:

1.0

Poorly marked. Staff not helpful or friendly.

Rating:

2.0

People were nice but hard to find. Small office and very crowded.

Rating:

5.0

Finding the location was a little hard to do, otherwise, staff was friendly and helpful

Rating:

3.0

Very small office seems chaotic, dirty, and disorganized with stuff piled up everywhere. Customer service was great during check-in but really unfriendly during check-out. Maybe they were overwhelmed that day. We noticed that a car got stuck in the deep ditch that runs in front of the office. It almost happened to us too. They really need to do something to address that - I think the car had to be towed out of the ditch. Parking is a nightmare at this location.

Rating:

3.0

The pickup process was fairly smooth, however the return process was nearly impossible. The check out process requires you to have location services on and take pictures of the trailer. I was instructed by Dominion to leave the trailer at a lot down the road, so when I tried to check out, the website and app would not let me proceed because my location was down the road at their secondary lot. Thus I had to drive down the road back to Dominion to begin the return process, then drive back to their other lot down the road to take the pictures of the trailer. It would be best to either have the drop off location set at the secondary parking lot or don’t require location services for drop off. Other than that, no issues, the trailer worked just fine. Going back and forth between locations to check out was rather difficult though.

Rating:

5.0

Definitely recommend for VT move-outs and move-ins! Location is convenient to VT. The staff was tremendously helpful with my reservation for my college student's move. Made reservation online and the office staff processed it quickly for both check-out and return of vehicle. Will be using them again in August.

Rating:

3.0

Online check in and pick up would reduce wait times.

Rating:

4.0

Not sure if this is normal, but I received a text message directing me to a different drop off point, which was note a big deal, but I wonder what would have happened if I left the truck at the original drop off location.

Rating:

1.0

Actually have the truck ready on time (they had to go "look for the keys on the ground") made me late Ensure the vehicle doesn't leak (all my shit got wet and already know I can't do anything about it legally) Rude staff had to listen to another worker raise her voice to a customer and threatened fines for what was a simple mistake What kind of uhaul makes the customer walk down the street past live traffic for getting their vehicle? Overall the bottom of the barrel. But I'm 99% sure nothing will change based on how Uhaul operates. I just want my money back.

Rating:

1.0

Booked through the app. I had pick up at that location and drop off at Roanoke. Poor experience because 1) the Lady that checked me in was argumentative about where my drop off location is. There was in fact no need to need to argue because I told her Roanoke and my booking says Roanoke. But because my mailing address is in a different area, she’s convinced that my drop off address is there. 2) Truck provided did not match license plate that I was texted. When I went back to ask her, she said don’t worry about that and recommended that I don’t do the mobile check in for taking pictures and what not