The 6x12' trailer that we rented leaked. Everything that was in the back of the trailer was wet when we unloaded.
Deborah B
Customer Reviews for Don Hull Son Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a U-Hault trailer from this location for 24 hours. The rate was $25 per day, but I was charged $50 for two days even though I returned the trailer within the 24 hour period.
David TAt this location, nothing. Great people, good vehicles, so I’m a repeat customer! Thank you.
James AThe ratchets for the tire tie down were very hard to use and very rusty. Every other part of the trailer was fantastic!
Timothy RFix the lights on the truck
Holly HGreat location and staff. Always helpful. Thank you.
James AGreat place and the staff is very helpful
Randy BWhile the people were incredibly helpful, the rental experience was completely annoying. I completed the online check-in and picked up the key from the counter. There was an administrative problem with the first van so I was switched to a second. The second was disgusting; it looked like a horse had been bedded down in the back. So back to the first van I was sent. Ryan was very apologetic and helpful. The van itself was very nice, it drove easily. The lot for the trucks was very icy. My check-in took an hour and a half. 90 minutes in total before I was on the road. The people at this site worked to get me going as quickly as they could. But there was some registration or administrative problem.
Joan CNot helpful at all. Made a statement “I don’t make any money off a one way rental.” “You’ll have to call traffic” He also accused me of not renting directly from him. Which I have the paperwork to prove I was there in person on 1/13/25 11:36 am
nola rInside of the trailer was dirty when we picked it up. I did call the office to let them know.
DONALD Lalways accommodating
terry MLocation requires driving truck to an unmarked location with additional fees for leaving at location. Drove to drop lot in the rain then had to return keys to actual location. Charged late fee even when keys were in box 30 minutes before due. Regional manager cared for late fee but was a bad drop location.
BRIAN JBoth employees were very nice and helped me out. Would recommend talking to them next time instead of the uhauls call number. The call number was awful and messed up my order three times! The actual store employees are amazing!
Brianna TPick up was fine - staff was courteous and helpful. However, this was NOT the location where the reservation was scheduled. I had to drive an extra 20 minutes to get to the location where i was loading items. The reservation where the truck was booked for pickup was 2 minutes from the location where I was loading items.
Marc YHard to Locate, Did not look like a U-Haul facility because the trucks were not in sight from the street. We approached by.
Christine VThe internet setup is a pain to use .i got a call from the u haul person he got it all fixed and had us setup to go the next morning
Lawrence LGuy was completely Rude his staff and him were not on same page she said one thing he lied to my face said that she never said that when he was not there. Never again!! Scam artist..
ZACHARY WImprove your online system. I had to go to the location to make sure I had a truck reserved and I kept getting notifications that I had reserved in Rome, NY, which I did not.
Randy WVery pleased with the service and will use them again and highly recommend and appreciate the service
albert fThe owner was extremely friendly and helpful. Moving is already stressful enough and it was nice to interact with someone who was so positive so early in the morning. I may have missed it in the vehicle description, but I wasn't aware that the truck didn't have a loading ramp. That was a bummer, but everything worked out in the end.
Alexis RFelt very comfortable renting here. Staff was incredibly helpful. I was very pleased with my experience.
MICHAELA ENo need for improvement, Don Hull son Sales are great.
KENNETH LI have rented from them a few time. Great customer service friendly.
Karrie RReturned vehicle same day I rented it despite having 2 days. There needs to be bettter instructions given ahead of time. Arrived late at night 10:30pm and didn't know where to park vehicle. I purchased Safe Move for $45 but was never informed or offered U-Haul's SafeTrip option which only cost $5 and would have covered locking keys in Vehicle. I did indeed accidentally lock the keys in vehicle when door swung back on a slight hill. I would have most certainly would have paid for it if offered. It cost me $200 to have someone come out and open door. Please do better! Not Pleased!!! Regan J DeHaan
Regan DStaff is not very friendly.
Hilda PWheels need balancing
dave sFast, courteous folks!
Thomas SGreat people to deal with,(repeat customer).
Steve SA little difficult to return truck to . Small area.
thomas hThe check in process was not good. The U-Haul app demanded far more identification information than even U-Haul’s own explanation video said it would. The location itself was confusing. I had to go to two different places to find the check in area, then the truck, then was sent back to the check in area, THEN sent back again to the truck! All of this should be explained at the time of the RESERVATION, not at the time of pickup!
Aleksandr SThe lady in charge was absolutely wonderful, supportive and helpful directions were given for everything necessary. It was a very easy maneuver. Probably the only complaint would be behind the seat of the U-Haul truck were old half eaten sandwiches and rappers that must’ve fallen into the wayside than that experience was fantastic and we would rent there again in a heartbeat.
Michaela MAverage help.
Ida SI dropped off after hours. Pretty easy. I called the next day to confirm and they had already checked me in as returned. They could use a paved lot. Their lot is dirt, not a big deal in dry weather.
peter zVery convenient location right off thruway. Attendant was very nice checking me in and explained all the details. This is my second time renting from them. Highly recommend.
Kimberly AExcellent communication and helpful getting everything ready.
Lee WCab floor was filthy, should be cleaned. Lower side mirror (driver's side) was broken and should be replaced. On the other hand, I recommend this location because the staff was very helpful and courteous, and because this location has many different size U-Haul vehicles to choose from.
Michel DWow, what a terrible experience. Please fix your location/GPS settings. Took me 30 minutes to get my truck because the app was animate that I was not at the location so I had to call customer service and be on hold for 10 minutes only for them to tell me to try your website over the app. Maybe suggest that on your app prior to putting me on hold for 10 minutes. Like... this is grade level logic.
BRENDANTHOMAS BThe van was fine. At pickup it was plowed into the snow and we had to brush it all off ourselves. Difficult getting it out of the snow bank. Took it 7 miles total but needed 2 gallons of gas to fill to full?? Questionable.
Lynne MWould have been nice if trailers came with a jack there are high to lift off the truck.
Jack NThe service was excellent. Nothing needs to be improved.
NADINE RThey were very pleasant and helpful.Everything was clean and in very good condition.
NADINE RSmelled like a dirty dog and cigarettes, the windshield is cracked, and the drivers side window whistled while driving.
tammy BTight spot for large truck
John VGive them info about how to load items in the truck the guy Jeff Hall gave us some great tips how to load and watch some videos on You Tube
Robert TUnfortunately, the drop off experience negated the wonderful service at the pick up location (see below).
Joseph FEmployees were courteous and helpful.
Julie KDon hull was excellent and cut my cost in half by helping me with a trailer rental! Uhaul itself ,customer service where I called for quote, over priced me and would have sent me an hour out of my way to drop off trailer. Extremely bad help just to make more commission.
Charles MVery nice people I would recommend
Colleen AAll went well upon taking delivery of an auto transport and the drop off.
eugene B