Don't wait 22 days to charge my card for a cleaning fee that is not my fault. I reported that the vehicle wasn't clean at pickup so your company waited 22 days tonchsrge ME for reporting it? I'm filing a complaint with BBB. This is unacceptable.Tamara G.
Donnie Plunks Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charmaine R.
Customer did not leave a comment.Kevin S.
Get a tune up, because $120. for gas is a bit much.Mary J.
Customer did not leave a comment.Ernie N.
The mobile app is unnecessary to pick up and drop off truck. I was under the impression that the app must be used. You can simply login to the website on the browser on your phone which is way more user friendly as the app would not work properly for me.Dalton H.
Customer did not leave a comment.Terry T.
The location was no problem, but the Online check In was terrible and the customer service was terrible. Had to go through 3 people & was disconnected once before the last person was able to assist. Process took an hour!Marty F.
Great experience and will be back.Clyde K.
Very nice folks.Kevin S.
Customer did not leave a comment.Scott P.
My experience was great. Zero problems.Norman V.
Easiest rental everBILLY P.
Customer did not leave a comment.Kimberly L.
I had to return the equipment a little later than expected due to circumstances beyond my control, but the U-Haul representatives at this location were very understanding and allowed me to return the van a little late without penalty. I greatly appreciate that!Kenneth L.
Customer did not leave a comment.PAMELA S.
Customer did not leave a comment.LaShawn M.
15' truck was dirty inside. It still had someone's trash inside. It also had cigarette ashes in ash tray. You could tell this truck had not been cleaned. Very big disappointment for this location. Car hauler did it's job fine.timothy C.
Customer did not leave a comment.Sandie W.
DO NOT RENT FROM THIS LOCATION! I called Donnie Plunks on Thursday to confirm my rental for Saturday, and I was assured that everything was fine. I arrive Saturday morning to pick up my U-Haul and was informed by their very rude employee that they were not renting U-Hauls that day. After explaining that I had a reservation that was confirmed with this location on Thursday, I was told that I would just have to call U-Haul to find another truck. Luckily the very nice and helpful people at 1-800-GO-U-HAUL were able to assist me. I would 100% avoid renting from location (unless you enjoy poor customer service), and they deserve zero stars in my opinion!Corbitt H.
Customer did not leave a comment.Patricia L.
My favorite place to rent uhauls in West MonroeRicky M.
Customer did not leave a comment.Jeff O.
the staff at Donnie Plunks uhaul are always very cordial and helpfulDan B.
Keep doing what you're doing. Polite, courteous, business.Frank K.
I was charged $33.07 too much! And donnie plunks towing will not refund my money. Ive reached out through email to uhaul and no response!!Monica B.
Very SatisfiedLeah T.
Customer did not leave a comment.Lawrence Y.
Customer did not leave a comment.Tee E.
Truck does have a belt in motor that doesn't sound good!Kristan B.
Have the equipment ready for the customer at the correct time, and don't change reservation on the customer.Aaron A.
Got charged for more than what was reflected back on system at the time of check out .Worse experience ever will not use againLameka S.
Thank God for the help that Amanda gave me. Beautiful jobToney C.
Customer did not leave a comment.John M.
They were also very nice and helpful.Frank K.
Customer did not leave a comment.Todd W.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.LASHONDA R.
Customer did not leave a comment.Demetrius M.
The young lady who waited on me was kind and professional. She went above and beyond to make me feel at ease.Janet P.
The app is horrible.Danial J.
Customer did not leave a comment.Lawrence Y.
Inside of truck was dirty when i received it.Melissa P.
Attendant advised me to check the mileage, but I was in a hurry and could not figure out how to pull up the current mileage. When I returned the truck I then realized that the mileage displays until you put the key into the ignition. By that time it was too late to dispute it. I only traveled 14 miles, but was charged 30 miles.Tracy A.
Customer did not leave a comment.eddie R.
The u-haul was leaking from the roof which resulted in water damage to some of our belongings. The person who helped with our reservation was great, but we had multiple issues with the reservation itself. We had to go to three different locations before finally receiving our truck that we had reserved a month prior.Brian S.
Excellent customer service and friendly. .martin W.
Customer did not leave a comment.Frederick M.
fast service, friendly cleanjames V.
Customer did not leave a comment.Crystal D.
The office manager was very professional and also quite personable. Had not rented from U-Haul before, but if the need for a trailer or box truck occurs again, I will definitely rent from Donny Plunk's Towing in West Monroe, LA.Samuel T.
Customer did not leave a comment.Daniel T.
Customer did not leave a comment.NATHAN B.
Customer did not leave a comment.Clint G.
Tge lady helping was great but the other 3 people there would not help so she was working 3 jobs and took over 45 minutes just to pick up a trailerGregory C.
Customer did not leave a comment.Roger W.
Customer did not leave a comment.Gus R.
Customer did not leave a comment.Ashley R.
Customer did not leave a comment.Leigh H.
Customer did not leave a comment.Randall M.
Customer did not leave a comment.Esmeralda C.
The day was dreary and very wet. Overall, the team greatly assisted us in accomplishing our goal of transporting our damaged vehicle. It was confusing to get a reservation for one location but show up and be told it must be picked up at another. That is disappointing. The equipment was serviceable but not cleaned. The cab of the truck was very dirty and there was a bag of trash in the back of the truck.Richard H.
They were cooking steak and it smelled amazing.james W.
Customer did not leave a comment.Harold B.
Customer did not leave a comment.Don R.
Everything was goodpamela H.
Customer did not leave a comment.Jamie P.
Customer did not leave a comment.Risa T.
Customer did not leave a comment.Benn S.
Customer did not leave a comment.Sean M.
Didn't get a greeting as a customer until the guy that was putting on the trailer asked me how was I doing. Super rude people there, I couldn't ask a question without the lady at the desk snapping!Latonya S.
Customer did not leave a comment.Joanna M.
Not a thingShelia C.
Customer did not leave a comment.Max M.
Owner was cussing in his office loudly and frequently. Didn't care myself but my daughter or wife would have been highly offended.Loyd J.
Customer did not leave a comment.carl S.
Customer did not leave a comment.Kederius C.
I would never recommend this U-Haul location and will never rent a U-Haul from this locations again. The lady who checked me out was nice but did not have a clue what she was doing. Then expected me to actually hook the U-Haul to my vehicle. I was also charged for a period that I did not have the U-Haul rental. This was not a good experience and I was highly disappointed with the location. With all that being said, the actual U-Haul rental was good and I had no problems with it.CHRISTY T.
Nicer people. Guys at checkout were buttholes and couldn't explain the billelizabeth W.
Wait time was a little long, but other than that it was fine.Peggy I.
Customer did not leave a comment.Roy B.
Customer did not leave a comment.Brett B.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Byron C.
Customer did not leave a comment.terry D.
Customer did not leave a comment.francis C.
Customer did not leave a comment.April M.
Friendly service with a smile. Very efficient. Very pleased with everything.Leonard H.
Customer did not leave a comment.Patrick R.
I will never use this company againtiffany C.
Customer did not leave a comment.Barry W.
When office is supposed to open for business at 8 AM have some there to take care of customers and don't tell customer the person that handles rentals will "hopefully" arrive in 20 min or so.Hank T.
Customer did not leave a comment.PHILLIP S.
Customer did not leave a comment.DANA B.
Answer phone, so I can get my refund of $ 66.04.stephen G.
Customer did not leave a comment.Scott M.