No drop box to be found. Was told to drop key off in the mail box. Tried to do the right thing and return the key on Monday and not leave it in the truck. Was called on Sunday by Don's car care and the associate was really rude over the phone.
JESUS T
Customer Reviews for Dons Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off after hours. No personnel there.
MATTHEW SWas expensive but everything else was good and easy!
Danielle AApp location sharing not working, had to use web site
Vlado KDon is so kind and helpful. This is my 2nd time using this location(Don's Car Care) for a uhaul. The process is seamless!
Shellie CGreat self check in servise. There was some technical issues however the app close the contract automatically so I can move on with my returning truck. All were great experience.
Alex PDon was very efficient and made the process very simple. Thank you!
Kearney BOnce I was able to negotiate the app the process was pretty simple (not very computer savvy).
lamar bI wish they would have a number to call to talk to a person from this location. It's a little hard to navigate and would be easier if someone was able to be reached
Ivee LNot sure
Steven RThe only bad thing was the picking up and returning the truck No one is there so I had to do it on my phone and it was a lot of trouble— doing their job. …However both customer support reps I spoke with were superb, excellent, patient, friendly, professional, helpful ⭐️ ⭐️⭐️⭐️⭐️
Sonja MWorked as it should
Steve MNothing everything was good
Cathy mTires were bald slid the entire time and the customer service guy was rude when I arrived to retrieve my keys
RONNELLE FI didn't know that pictures would be required at drop off until AFTER I dropped the keys in the drop-box. Wish they had mentioned that when I picked up.
Carl DVery easily accessible location and they had the truck I needed. Super informative and fast service.
Bryanna BDons car care was absolutely awesome, very helpful and kind. They helped us get on the road in a timely manner and on time to our destination. Thanks again guys!
Anthony NExplain when my charge will be updated from my deposit amount to the actual amount?
ANATASIA BNot sure how I like this new app way. It took up a lot of time of the rental time period we have to give you. I have to take pics then upload them, I should be able to take a pic from the app to save time and not have to delete them off my phone later. I did not get a finial receipt ether and I need that for this account, as we have to show use as a trustee over this account.
Milo MMake sure you have your online pickup ready!
Michael HNothing. Service was fast and the person helping me was knowledgeable and showed me how to easily open the door, safely use the trailer, and he made the experience MUCH easier and more positive than an experience I had at another, closer location. I will use this location for future U-haul rentals. Thank you!
CYNTHIA Chold time was an hour. Worst experience ever!
Angela HThe App is bad. Both times I tried to use it, I had to switch to the website because buttons wouldn't do anything. Or it wouldn't accept my mileage. App could be useful, it just severely needs fixed.
David RThe dolly was not in the truck. I would like to be refunded for it
Skylar MCustomer service and policies need to be reviewed
ANGELA LGreat manager who explained the process very well! :)
Donald TNothing, in and out. rep was nice,
George SI ordered a furniture dolly, but that location doesn't carry them. So I had to drive to another location to get one
Samantha FI dropped off my rental after hours. I felt safe. I would recommend.
Jaimie BLoved the location and it's right by my house!
Quincy HWhen I made the reservation the website made me enter our company credit card. It showed the reservation was completed and the card was on file. When I called to confirm the reservation the gentleman was very rude. He stated my credit card was not on file and that the owner of the practice would need to come with me to pick up the rental. He was very unprofessional and when I showed up he didn't bother to apologize for the poor customer service. i will never use this location again for our corporate needs.
Monica HThere was no ramp which made it really hard
Eugene zI was charged twice for some reason?. Rear passenger tire Low and going flat.
bradley gI went to pick up trailer at my designated location and they were not open. I had to call the 800 number and request a new location. Not super happy
John HThe man at Dons Car Care was very helpful. He helped me attach the hitch to my SUV and took the time to explain how to use the trailer. Overall - it was an excellent experience.
BethAnn MReturn process was friendly and efficient. Couldn't ask for more. Thanks, Don's Car Care.
Gary BOwner was professional and friendly. Explained everything in detail. Thank you.
GEORGIA hDon was extremely rude. I would not recommend this location.
Felicia RNothing, all went well ??
RICK WEmployee was very friendly and knowledgeable.
Dustin WThe owner Don Gabe went above and beyond to ensure that a 26' truck was available at his location on Friday for pickup at my scheduled reservation time. Outstanding customer service. I highly recommend Dons Car Care both for Uhaul rental and any automotive service needs. I will rent Uhaul again from this location.
Brant FU-Haul needs to be more pro-active in notifying a customer when their pickup location changes (phone call, e-mail, or BOTH!) I went to the first location where I requested to pick up (ABCO, Gahanna OH) and was told I needed to go to the "U-Haul on East Main Street" - but I was not given an address. So, I googled it and went to a second location (3500 E. Main), waited in line for 20 minutes, only to find out mt truck was at a DIFFERENT U-Haul on East Main Street (4915 E. Main). I wasted about an hour and a half of my time AND drove extra miles out of my way for my equipment (which I was charged for). If I had picked up from the original location that I requested, I wouldn't have had to drive an extra 20 miles out of my way. It's very disappointing that U-Haul changed my pickup location without letting me know by phone or e-mail.
Judy SDon's was Great!! Truck was clean and fueled ,people were very friendly. Will be using them again !!
Christopher MI rented from a specific location and they sent me to another location that was about 15 minutes down the road. I wasn't pleased with the change of location. The second location was not open on the return date and there was the issue of the pads not getting stolen on return. If I can't get a return location that will be open I will not rent from uhaul again.
Mark AI was charged 1.9 gals gas charge for 5.1 miles and this was after I put in a gallon of gas.. I know the gas needle was on full when I returned the vehicle. I also know a vehicle shouldn't burn 3 gallons of gas traveling only 5.1 miles. If the gas mileage is that bad then something is wrong with the truck. I think the u haul store just added additional cost thinking I would've not noticed the additional charges UNFAIRLY OVER CHARGED I WOULD NOT GO BACK TO THIS STORE LOCATION. THE MANAGEMENT BASICALLY CALLED ME A LIAR AND BLEW OFF MY CONFLICT WITH THE ADDITIONAL CHARGES
Michael BPersonnel was there neither friendly nor unfriendly. Robotic. never smiled.
James SAmazing staff and equipment. Thanks for the professional service.
Nathan T