Lock to obtain the key was challenging.
Ciara H
Dons Car Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43213
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe drop off location was randomly closed. There were zero instructions and everything looked sketchy. Will never be back to drop off a U-Haul or use this business as they clearly don’t care about customers.
Timothy MWe had to do the pickup online because the business was closed. I had the driver's license scanned and payment set up in the app before I arrived. We had to redo the information 3 more times after we arrived and then wait for someone to verify the information, which the system said would be an hour wait. I arrived 20 minutes early expecting a little paperwork, but it took an hour and 15 minutes for us to get the truck. In the meantime, I had movers waiting.
Gregory EHours for Sunday stated that it was open but nobody was there at the business. I dropped off anyways.
Jack BDo not overfill u will not get a refund and watch the gas tank turn it on and off twice after every fill
James H