The gentlemen was really nice, but we paid extra for an appliance dolly and didn't receive it.
Michelle W
Customer Reviews for Door Ding Doctor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Repair the wheel bearing before a client gets stuck
Edward JI booked a truck, only to receive a call saying the pickup location had to be changed. When I arrived at the new location, the truck was blocked in by another truck. The office was closed, so I had to call customer service three different times before someone was finally able to help. A very helpful representative located another truck for me at a different location. When I arrived there, the truck wasn’t there and there was also no dolly available. I had to call customer service yet again, and ultimately they were able to provide a different truck at that same location. This was an extremely frustrating and inconvenient experience, and I am definitely not a happy customer. After everything, I’m just glad it eventually worked out. I do want to give credit where it’s due—the lady I spoke with on the phone was incredibly apologetic, patient, and helpful. She genuinely tried to resolve the situation and was the bright spot in an otherwise awful experience. U-Haul really needs to do better with communication, organization, and making sure customers actually have the equipment and vehicles they reserved.
Krystle DOutstanding service here. Very knowledgable, quick to help and assisted with everything.
Lauren S