Customer Reviews for Doozy Truck Covers
(U-Haul Neighborhood Dealer)

320 reviews

2230 S Roan St   Johnson City, TN 37601
(S Of University Pkwy)

(423) 926-6390

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 926-6390

2230 S Roan St
Johnson City, TN 37601
(S Of University Pkwy)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Wayne in Johnson City, TN was personable and amazing! He made our experience a memorable one!

Klaudia N. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The elderly gentleman who owns this Uhaul in Johnson City went above & beyond to help us rent a car trailer. He stayed after closing hours after I called him to say I was running late. He was cordial & professional. Many thanks to you, sir.

Aaron J. 
Rating:
5.0

Owner of Doozy was so nice and informative!

kristofer E. 
Rating:
3.0

Customer did not leave a comment.

Saul Z. 
Rating:
5.0

Customer did not leave a comment.

LaTanya L. 
Rating:
5.0

I would recommend that documentation before picking the track should be quick and easy. In addition, returning the track should also be made easier for the customer

Ibrahim B. 
Rating:
5.0

Very friendly and kind and quick service

Tanisha B. 
Rating:
4.0

Customer did not leave a comment.

Ethan D. 
Rating:
5.0

Amazing customer service. Very friendly, helpful, and patient when he had to wait 10 minutes. Honestly a wonderful experience that will have me coming back to U-Haul again and again.

Sabrina K. 
Rating:
5.0

Really appreciate how helpful Wayne was. He was very knowledgeable and helpful concerning the full operation of the auto hauling trailer and anything I asked him.

roy M. 
Rating:
5.0

Have fuel in it before pick up. Thank you for the credit for the fuel though.

scott W. 
Rating:
5.0

Everything was pretty good and the assistant was friendly as well. Thumbs up to him.

osman M. 
Rating:
4.0

Wayne was a kind, friendly, and professional.

Jeffery R. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
3.0

Customer did not leave a comment.

Derek S. 
Rating:
4.0

Customer did not leave a comment.

kevin C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

wayne take care of the customer

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Amanda O. 
Rating:
4.0

Customer did not leave a comment.

Jackie D. 
Rating:
5.0

Very good to work with. Please note that Sunday drop off is not possible. Otherwise, Wayne was very helpful and made this a great rental experience.

Patricia J. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Everything was good

John C. 
Rating:
5.0

The owner was great...very friendly and helpful. I will go back to this location because of his customer service. Something that alot of younger ppl don't give and not does it seem to be a concern to owners/ managers. There are other locations much closer but I liked him so much that this location will be my go to.

Joelle M. 
Rating:
5.0

The gentleman that helped out at the south roan location was exceptional! Thank you and will certainly use again!

Billy K. 
Rating:
2.0

Have the truck available at time and center of reservation requested.

Mark C. 
Rating:
3.0

Do the business of paperwork in a building instead through the windows of your vehicles. Other than that the Representative of Uhaul was polite, professional and personable. It was a good experience.

Billy W. 
Rating:
5.0

Customer did not leave a comment.

matthew B. 
Rating:
3.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

Fantastic, personalized customer service.

Kia H. 
Rating:
5.0

Customer did not leave a comment.

WILLIE G. 
Rating:
2.0

The parking area where we drove up to pickup the rental had a lot of broken glass and debris. We were concerned we would get a flat. Our rental truck was upgraded to a larger one because the one we requested was not available. The person on the phone that confirmed the pickup said we would get the same rate as the smaller truck but we did not. When I called UHaul after pickup to find out why, the person said we would have to get the pickup location owner to change it. He was not easy to work with in person so we decided not to call him to try to get it fixed.

Nicole R. 
Rating:
5.0

Customer did not leave a comment.

karen M. 
Rating:
5.0

Very smooth

Hunter R. 
Rating:
3.0

Wayne was very friendly and helpful. The thrift store just did not help the look of the location.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Melinda K. 
Rating:
3.0

The truck we rented was not there when we arrived. The representative did hook us up with a bigger truck but he added the insurance to our truck even though on the original rental we opted out of the insurance.

William H. 
Rating:
3.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

Melinda S. 
Rating:
3.0

Customer did not leave a comment.

steve H. 
Rating:
5.0

My reservation was cancelled as I checked in. I was still able to get the truck. This was a U-Haul issue, not the local location. Even though I did all the registration work online to save time, we had to redo it. Unacceptable on the part of U-Haul.

James R. 
Rating:
5.0

Customer did not leave a comment.

Cathy P. 
Rating:
1.0

well first off i drove 100 miles to pick up my RESERVED!!! truck wasnt there 2 locations later i finally got a truck which was also a 26 ft truck only needed a 10 ft truck.Then when i finally got a truck everyone i talked to said my reservation was useless. so i will probably never use uhaul again!!!!!!!

james T. 
Rating:
1.0

This was the worst you have ever been to the guy that rents the U-Haul‘s was so rude and not capable of using the technology for the job. He also lied up to us about some things and tried to get more money from us. He is a man who cussed me over redundant crap. He needs to be fired or you all need to find a better U-Haul. This location is at 2230 South Roan street Johnson city ,Tn.

Gary W. 
Rating:
5.0

The owner is always available and and assists you with anything you need. I only use this location

MAYLEE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Give the man running this location a raise. Whatever he is making, he deserves better he's multitasking and getting your company money better than 2 workers could. Good old dude that is great to deal with

Jared B. 
Rating:
5.0

The gentlemen who assist me was very helpful. Many thanks

Ricky H. 
Rating:
5.0

Customer did not leave a comment.

Allison F. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Gracie W. 
Rating:
5.0

Customer did not leave a comment.

Cassandra O. 
Rating:
5.0

Customer did not leave a comment.

GREGORY T. 
Rating:
5.0

Very nice place. Owner is a great person and is willing to help in any way.

Maylee B. 
Rating:
1.0

The guy checks you in out of a van and they put 150 extra miles on the charges.

DANIEL C. 
Rating:
2.0

The gentleman who assisted me was great. The location is generally unmanned from the appearance. The truck door was frozen. Another truck wasn't running.

James S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

EMILY B. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN M. 
Rating:
5.0

We ordered and reserved a 10 for truck but had to end up taking a 12” but there was no extra charge.

Russ W. 
Rating:
5.0

Customer did not leave a comment.

DEITRA W. 
Rating:
1.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Katrina C. 
Rating:
1.0

DONT over charge people. Don't take forever. Dont offer discounts and then make you pay for them. HIGHLY DONT RECOMMEND.

SHAYLA D. 
Rating:
2.0

Gate was locked, building around were closed, not very much lighting, unclear where to go

JOCELYN B. 
Rating:
1.0

I chose this location because of the ability to drop off after hours but there was no way to park on property. The dropbox was outside the gate but I had to park next door. Now I'm losing sleep worried about the truck. I wish there was a better way to drop off on-site.

Tiara S. 
Rating:
4.0

Customer did not leave a comment.

MARKLAND H. 
Rating:
5.0

Customer did not leave a comment.

Christa M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Very easy process to rent the the truck. Vehicle was in great shape, had good air-conditioning, and had plenty of power.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Refund customers for fuel if theyeVe the vehicle with more gas than it had when it was picked up.

Linda S. 
Rating:
5.0

Well they did not have the size I requested online the month prior to renting. So I had too big of a truck but otherwise it was fine.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

JESSIE L. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

MELINDA G. 
Rating:
5.0

Wayne in Johnson City, TN was very helpful. The equipment was well maintained.

TIMOTHY B. 
Rating:
5.0

I reserved online but called the day before to confirm. Good thing I did as my reservation did not go through. However, the man I talked with was very helpful and took care of everything for me. Very helpful and courteous. The only problem we had was the slow loading webpage. It is not user-friendly!

DEBORAH S. 
Rating:
3.0

Uhaul sent me to the wrong address to pick up my truck. The actual location was across town.

RANDY G. 
Rating:
1.0

No one available at drop off location

DEBRA M. 
Rating:
1.0

The manager's (Mike) attitude was piss poor. The associate wasn't even going to inform me how to hook the tow on the truck until I mentioned it. The entire experience from reserving the truck to pick it up was absolutely catastrophic. I will NEVER use Uhaul again.

Cameron C. 
Rating:
5.0

The whole process was quick and easy, I don't know how it could be improved.

Alan W. 
Rating:
1.0

My U-Haul leaked and drenched my couch and TV. I contacted customer service and never got a response.

TIMOTHY M. 
Rating:
5.0

Excellent communication and customer service!

John C. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
3.0

Customer did not leave a comment.

SUZANNERAY S. 
Rating:
3.0

Customer did not leave a comment.

Lori F. 
Rating:
5.0

Doozy Truck Covers made everything very simple. They were very friendly, very kind and helpful. If I ever have to rent a U-Haul in Johnson City again I will definitely use them again. Great experience. Highly recommend!

LISA H. 
Rating:
1.0

The U-Haul was not checked in when I got there and I had to wait a hour before it was ready.The man renting the U-Haul was not friendly at all and seemed to be very aggravated.This was my worst experience with ever renting a U-Haul.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

LINDA N. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

The man here was extremely kind and understanding.

Audra B. 
Rating:
5.0

The person who received it was very welcoming

JOHN T. 
Rating:
1.0

When I dropped off the uhaul I could not find no one to check me in. I called the place and man said just leave the keys in the truck. The truck could have been wrecked or anything and no one was there to even check to see if that was the case. It was not but just saying anything could go wrong with leaving keys in truck and no one to check it in.

Jimmy H. 
No reviews have been submitted for this location.

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