Customer did not leave a comment.
GARY M
Customer Reviews for Dottie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! The customer care goes above and beyond! On a scale of 1 to 5 stars, I'd give her 10 if the software would let me, but since it won't, I'll have to settle for 5 stars +++++!
Tristan HDottie was great, easy fast rental service.
JORGE GDottie, the owner is just fantastic. I have rented a truck there many times and it was consistently a great experience. Highly recommend.
Georg Rservice was excellent but the location did not offer the retail experience of the Cathedral City location
ROBERT DThese is the only u haul we go too! Have been going to Dottie's for a couple of years now. She always goes above and beyond and always remembers us...
RAELENE HI've been renting from U-Haul for over 25 years, and this is by far the best location I’ve ever been to. Dottie is absolutely amazing! From start to finish, she was attentive, thorough, and incredibly kind. She took the time to walk me through every feature of the truck I rented and made sure I felt confident before hitting the road. Going forward, this is the only U-Haul location I’ll ever use. I truly wish all U-Haul reps were as professional and helpful as Dottie. She made the entire experience smooth and stress-free. Highly recommended! I own a radio station, and I gave Dottie a shout out On air!
BRIAN ANothing at all. Everything was great and when I returned the truck Dottie was wonderful. I will be back the next time I need to rent a truck
Todd DThe woman who runs the location is the worst!! Beyond rude! She yelled at us when we opened the door to walk in because she thought we had a Can Corso service dog and she yelled at us shut the door! Several times. The woman came outside and said I have cats in here is this dog friendly? I said to her ots not our dog its the customers behind me. Upon walking in to her facility she had at least 4 cats and it looked like a cat rescue facility more than a U Haul it had cat jungle gyms and cat houses. Besides her being extremely rude she had taken at least 1 hour to get my reservation for my truck because she had 4 customers she was trying to work on at the same time. She was the only one working the front desk. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE!! The woman I believe may be the owner of the location she is a older Caucasian woman with red hair and she is rude rude rude! I would recommend that you hire at least 2 people and replace this woman! Thank you
TERESA EDottie was an absolute sweetheart! She got the truck I needed for me, made sure it was clean and was very personable. I will definitely rent from her again and send her many referrals. Thanks again Dottie!
THOMAS FWe loved working with Dotti. The truck was exactly as we reserved and was clean and ready to go at the scheduled time.There were plenty of various sized vehicles on the lot to accommodate anybody’s needs. She was also very helpful with sharing her dependable sources for moving labor too ! Thank You Dotti - we will return again !!
Carey BExcellent service. Thank you!
DEVON ODorthy, Is the best in the area. She really takes the time with you and works hard make her clients happy
KENNETH GI found everything to be to my liking. Dottie was super
JAMES DThis location was excellent in all regards. The only thing I would bring up is there are locations closer to me then this one, but those locations do not normally have 26' trucks. So this is how you can improve- let those locations which are closer to me have 26' trucks.
Lanny SGreat experience getting the truck before hours. Online chat was also very good as this was my first time picking up from online reservation
Lynne JDottie was amazing. After a 19 hour drive she was perfect person to work with!
Brian BGreat customer service! This will be my go to place any time I need to rent a vehicle in this area.
CARLOS Cas always, thank you Dottie, for being there, and on a Sunday
KENNETH HGreat and efficient customer service.
DARYL BDottie excellent customer service
WILLIAM MFreindly
Neil HSchedule to pick up at 1145 am, but only getting the truck about 1240.
Chun-Chia CGreat and friendly service.
GREGORY HLocation was fine...but system crash all across UHAUL cost me time and money!
Richard RNothing you guys are awesome I love Dottie !
CAROLYN DDropped off overnight.
CHAD WDottie is awesome, very committed to customer satisfaction
GREGORY JDottie is fun and kind!!
GEORGE SWhat can I say Dottie is a ROCK STAR and that's GOLD STAR for the best service ever.
CANDIS HDottie was very helpful and professional.
ROGER MDottie is the very best! So helpful, always clean rentals and excellent service. 100% Recommend this location.
CHERYL ODottie is fantastic!
MATTHEW BBest Uhaul that I have used over the years in moving. Easy to communicate with and pick up and drop off very simple . Highly recommend this Palm Springs location
Mike CDottie was absolutely amazing as always!
JOSHUA BThere was one person on staff and 10 people queued up ALL with 9AM appointments. It took almost two hours to drive off in the vehicle after checking in for my 9am appointment. None of this was the fault of the only employee on staff, Dottie, who was a total victim of management’s bad planning, but managed to remain calm, patient, kind, and informative throughout the ordeal. You’re lucky to have her. Get your acts together.
Mark CLocation I was supposed to drop off at doesn’t exist. Wasted 2 hours of my time because of your mess up.
Caleb GDottie was great as always.!
JUDI GAltough I had trouble with two other uhaul locations, Dottie saved the day. It was a easy and fast process, friendly and professional.
ENRIQUE GDottie was great and efficient.
SHARON KYes I will recommend people because the racist lady is so nice she helped you right away no ways too much time it’s good
PEDRO CDottie is super helpful.
PAUL MDottie was great! We were very happy with our overall experience there! Thank you!
GAYLAND MIt's all about Dottie. She's competent, caring and flexible.
GEORG RDottie was great as always she is definitely an asset to the uhaul family. i would recommend her to everyone.
Jesus CHonestly, I can't say that there needs to be any improvement or changes with this location &/or person. Dottie was absolutely amazing, & she definitely knows her stuff. She definitely left a good impression in my mind.
Carma WDottie was great. Excellent service and went above and beyond to accommodate our U-haul needs.
richard cDottie was awesome!
Rhonda DVery friendly nice Lady.
Ivette FThe owners of this location are very friendly, professional and accomodating. It was a fantastic experience.
MICHAEL FDottie was great to work with and had the perfect size trailer to haul our golf cart. Would definitely recommend.
DANNY NVery helpful and friendly. Went above and beyond.
NICHOLAS JEverything was just perfect I was very happy with the truck and how easy it is to return it I will definitely tell all my friends.
DENISE BDottie is the best, always a pleasure dealing with her. She does what she can to give the best customer support, I appreciate her efforts!
KENNETH PDottie was very helpful and professional. Made the transaction, simple and effortless.
BRUCE LClosed on a Monday.....strange.
TODD PThanks for being there, as always
KENNETH HDottie is an excellent Agent for UHaul, very knowledgeable, respectful, and a friendly individual. Dottie keeps us coming back. Thank you! Joe Shuster
JOSEPH SThey were very helpful and talked to me about the YouTube channel on how to do things properly thru U-Haul.
ISAAC KYour company is vary lucky to have Dottie working for you. Dottie is so Awesome and Friendly. If everybody in the world would be like Dottie the world would a better place. Forsure
GEORGE GThis is not the fault of the location, but Uhaul made us return the trailer 45 minutes from our home, instead of the much closer location in La Quinta. It was very inconvenient. Also, the location (or maybe Uhaul) did not make note that we had returned the trailer and I got a call from Uhaul 2 weeks later asking where it was. Overall, a very frustrating experience.
CURTIS LAll good 👍
JUAN ADottie was extremely helpful and friendly
KERI FWhen I pulled in, there was a guy outside the office and I asked if I could drop off a trailer. He said sure and pointed me to a space next to a U-Haul truck. As I was unhitching the trailer, a woman came out yelling at me that I had to take the trailer to Cathedral City since she'd had a long day, too many trailers and was working overtime. I told her I had to drive to LA that night and Cathedral City is 10 miles in the wrong direction. My contract clearly stated I was to drop it at her location and I was not going to hook it back up and haul it to another city because she had a long day. This is the second time I have dealt with this same woman when I dropped a trailer in Palm Springs and she has been rude and nasty both times. All my other experiences with U-Haul employees have been great. Will not rent again to bring a trailer to PS if I have to deal with her. She is terrible.
DANIEL MShe is great!
JIMMIE RDottie was a great help, she needs some more help as she was very busy. She handled our return extremely well and was ultra helpful!
KENNETH P