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Douglas Nichols
Customer Reviews for Douglas Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was close at drop off.
Tammylyn HartWe needed a truck on the spur of the moment to move furniture out of one apartment into another. Douglas Auto had exactly what we needed at a reasonable cost. The truck was clean and in good physical shape. We would definitely use this company again if we're in need of a rental.
Scott WilsonMore straight forward charges.
Kaylee KlenkOmg everyone Was so wonderful at this place. Easy and affordable You guys are the best
kim walshHave vehicles available at preferred location
Carl Enosinterior of cab was not clean
Lawrence HagertyVery helpful worker to assist.
Brandon Tyler GreeneThe staff was friendly and helpful and everything was ready for us, as scheduled. It was a positive experience. The truck had 144,000 miles and there was a lot of play in the steering wheel. Only that could’ve been better. Otherwise, I was very happy with my U-Haul experience.
Ira KellerThe internet connection was bad at the location, so I had a hard time returning the truck. But was a good experience renting with you. Thank you so much.
Vladimir GouveaGreat service in and out quickly!
Douglas SturgisThe drivers visor needed repair
john patragliaRent here and returned here. Both were excellent experiences.
Khristian RobbinsThe app doesn't work. Had to be on the phone with a representative for 30 mins
James KahlerVery friendly staff. Reservation and Pick up was easy. Truck was clean. Would recommend this pick up location for a uhaul.
CRAIG STEVENSONI had huge issue in the U-Haul app and called customer service twice. Both wait time were well over 20 minutes until I spoke to someone. Then they transferred to someone else and wait another 20 mins. It all worked out but 40 minutes on hold is not customer service.
Glen TynanNA
BERTINE JOHNSONVery easy in and out! Location for driving out and back was extremely convenient! Thank you for a great experience!
CARLA STORY-DIVOLLGet the pick up location for the truck closer to our home. There were multiple locations much closer yet, despite advance requests, the phone people were disinterested and/or unable to help.
STEPHEN OCONNELLThis is a small office attached to an industrial building. The signage was not obvious and it took me a little while to find the actual U-Haul office so I could drop off the keys. There was also no obvious place to park the truck so I hope I left it in the correct spot.
Eric ZilonisEverything was great. Truck ran well, was clean and ready when to go when I arrived.
Eugene TrottierAlways great service
LESLIE CLAYBORNEGreat friendly local business who knows how to treat the customer fairly.
robert morinGreat and easy for me to find
Albert CardonaGreat experience, the truck worked well, the Service guy was very helpful. he started the truck to warm it up on a cold winter morning.
Cleon McclureThe milage was logged at almost 600 miles under what the truck actually had. Driving off the lot without spending 45 minutes waiting to talk to customer service first would have cost me $600.
Christian PalmisanoDouglas Auto was awesome! They made the whole experience simple and satisfying.
David HasemannGreat service.
Thomas HannonHorrible! This place is straight trash! Horrible service
bobby cowanGreat place for pick up
Keith GattozziRollie at this location could not have been more helpful. Helped me get my car off the trailer and helped me disconnect the trailer from my vehicle. Very Nice Guy Thank You
Chris GardellaVery friendly n helpful
gregg jamiesonWe ran into some problems and couldn't bring back the truck the Sunday we were suppose to. I called and left a message saying I was sorry and it would be back the next day. I knew we would be charge just didn't think it would be 131.48 on top of the 89.95 we paid when we picked up the truck. They also didn't tell my husband what they were taking and I would have liked a receipt. Sorry we ran into a problem but don't like we had to lose that much money.
norma DavisVery accommodating. Very good experience.
Tami Hornacek#1 reason I'm reviewing is because The gentleman who rented me to truck was very friendly and accommodating. I'd rent again simply because of him. The truck was good, although the steering was a little "skating" could use a little maintenance maybe... But I've rented so much worse before too. Truck got much better mpg then expected.
Gerald AudetFast and easy and no stress which gets you to the moving part!
chris smithRollie is great. He made sure he showed me the loading and unloading of the vehicle. Thank you
CHRIS GARDELLAPlease give a proper headsup to the customer if you are changing the location to pick up the truck.An email or message would have been great.I got a voicemail which i check less frequent. I had a very bad experience while picking up the truck.
Sravan KatepalliLocation was a little further out of our desired pick up location - it ended up costing us $30 extra in mileage
Robert PerryGreat service, stay the same
KIM ANTONELLIThe people I dealt with in Douglas we're great very helpful would recommend them to anyone
ken nordquistGreat and curtious people there. Very clean
Kim CharbonneauI showed up early and was on my way in minutes.
CHRISTOPHER SMITHThe service was excellent.
gary arpinNothing, everything was great. Nice people do deal with
dennis bombaraTHANK U AGAIN HE WAS A VERY NICE PERSON TO DEAL WITH. HE EVEN WARMED UP THE TRUCK FOR ME. ANNA MAE
anna grout