Customer Reviews for Downs Automotive Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Downs Automotive Inc

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Mark R.
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Very friendly and helpful.

Dennis C.
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Flawless rental as usual

Jason J.
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U-Haul in general failed me this past weekend. They didn't have my truck after I ordered it then I had to drove 25 minutes more in the opposite direction of there I needed to go to pick up another truck

Fred V.
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Customer did not leave a comment.

James V.
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Fast, friendly, clean. Down's Automotive has great U-Haul trucks. Always perfect.

James V.
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Down's Automotive is a 1st class operation. Excellent U-haul service

kenneth H.
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Website doesn't have all sites of availability had to business after drive by and call 800 number couldn't book online

Jen H.
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So wonderful and very helpful!

John R.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

Dennis C.
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Always taken care of at this location. Will not go anywhere else

Catherene P.
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The best customer service could not have been any better until return had so many problems.

SHAYLA T.
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Customer did not leave a comment.

Joshua H.
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Customer did not leave a comment.

cyril Q.
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Customer did not leave a comment.

James V.
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Downs Automotive is a first class operation. They have a great selection of U-haul assets. Always safe, always clean. I highly recommend them.

robert T.
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your mobile app sucks, showed up 7: 30 am to pick up truck with the app, had to wait untill 9 :30 am to get the truck. this app sucks, I will never try to use it again.

Madison E.
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Customer did not leave a comment.

Madison E.
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Customer did not leave a comment.

Dwayne D.
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Customer did not leave a comment.

ANNIE B.
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I was very pleased with the whole rental service The price was very affordable. I will definently rent again. Thank you.

Robert J.
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Customer did not leave a comment.

Tim R.
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Customer did not leave a comment.

DAVID A.
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N ok thi what g nothing staff very friendly and helpful

jill H.
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Customer did not leave a comment.

Anthony L.
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This is the best Uhaul location I have EVER dealt with!

Karen G.
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Customer did not leave a comment.

Dennis C.
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The trailer I rented had a turn signal out when I picked it up. They immediately got me another trailer. Very good to rent from. Will go back for my next rental

Judith W.
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Both in Georgetown, DE and drop off in Winchester, VS were made easy and efficient. Great experience I both ends.

wayne K.
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You can keep you word. We were promised an 8' trailer and was given a 12' trailer. after ordering the trailer at least 6 weeks before we needed it. The bigger trailer was heavier even half empty, harder to tow and we used twice as much gas as we would have hauling the smaller trailer(over $120.00 in additional gas). Although I would recommend the dealer who had to do a lot of extra work to help us to keep our moving plans intact and did an excellent job, I would be hard pressed to recommend a company that can't keep a commitment.

Sofia D.
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Great experience!

Stanley A B.
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HARD TO IMPROVE ON A SAFE CONVENIENT LOCATION AND HELPFUL PERSONNEL

len L.
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Everything was perfecr, an employee connected the trailer for me and was extremely helpful and pleasant.

ronald B.
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Had to wait. Owner stated that rentals started at 09:30 and u-haul knows that, should not schedule a pick up before 09:30 on website.

Glenn M.
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Customer did not leave a comment.

Bill N.
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Very knowable and helpful. The lady there called me after the return and corrected the contract. I highly recommend this location,

Bryan W.
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Customer did not leave a comment.

Dianne M.
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Customer did not leave a comment.

Hank Hakan A.
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Customer did not leave a comment.

Catherine G.
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Same problem; I requested drop off at Downs Automotive but due to your great customer service, they changed it to Seaford, DE! This location is about a 35 minutes drive from my home! Was U-Haul going to pay for the time it would take me to drive there and home plus the gas.it would cost??? Why should anyone use your on line reservations, WHEN ALL YOU DO IS CHANGE THEM!!!! When I went to Downs Automotive, they were very helpfully and had the drop off site changed to them.

John D.
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Very friendly and accommodating. The trailer was perfect and the price was right on target. This particular location is the best experience I have had with U-haul

Matthew F.
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Customer did not leave a comment.

Ken R.
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Super easy... your people are always the best!

Brett M.
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Any time I had to deal with corporate UHaul, it was a debacle. The place I picked up the trailer from made mention of a customer they just received that UHaul Corporate told them 3 different places to retrieve a trailer from. Took those customers almost 3 hours to chase a trailer down because the UHaul Corporate had no idea where a trailer was or who had one. My experience with this move, I got a drop off point close to my house (Self Storage off of Mathis Ferry Road) to be told you can't drop it here. The owner of the facility made a point to explain to me how he was over booked. Asked me where I would put the trailer. I'd actually walked the lot and pointed out a spot where it could be parked. The owner of the facility was having none of it. Told me it was not gonna happen. Even though there were multiple spots where the trailer could have been dropped “not gonna happen.”. UHaul Corporate then told me to drive about 10 miles to another place (the 3852 Rivers Ave address). That drive took an hour. Yes, there is traffic and it takes a long time. All of it unnecessary because there were spots at the first location but the owner of that facility could not be bothered. When I dropped the trailer, the lady at the Rivers Ave facility made mention that UHaul Corporate was behind picking up trailers at that facility as well. Given the run around UHaul Corporate gives people picking up trailers and getting them dropped off.......there is no reason to use your company any more. They just want the contract signed and then......you will be forced to deal with Corporate's incompetence. It is very clear Corporate has no interest in 1) helping their site deal with inventory 2) that directly effects the customer. UHaul Corporate, this is addressed to you. Not to either the sites (Downs or Phillys). You will send people on goose chases to multiple locations because honey have no understanding of your pick or drop off sites' inventory or condition. It is clear as a bell you could give a tinkers d*#n about convenience or the customers' situation. I missed Physicians appointment because the place I was supposed to drop the trailer (5 minutes away) “was too full” when it was clear there was room to drop a trailer. You need to get off of your collective asses (drag the area supervisor by the scruff of his/her neck) and have them look at how full their inventories are and ACTUALLY DO SOMETHING ABOUT THE PROBLEM!!!!! It's clear you guys do not care about the problems on the local end and you leave the sites to deal the problems. Corporate's behavior here is e.m.b.a.r.r.a.s.s.i.n.g. I will not use UHaul again. There are waaaay too many alternatives in self moving to deal with the nonsense you guys think it's cool to dump on sites and customers. Your entire corporate team desperately needs a foot buried deep in your collective back side.

Eric M.
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Dropping off was also quick and easy with helpful, friendly staff.

Greg D.
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Customer did not leave a comment.

Dan M.
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Customer did not leave a comment.

Brian D.
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Customer did not leave a comment.

Steve F.
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Customer did not leave a comment.

Gordon K.
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Did a great job, equipment was in good condition, helpful people to hook up and check lights.

David C.
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Customer did not leave a comment.

Brian S.
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Once we unpacked had to drive 35 minutes to drop our rental off!

Michelle S.
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Customer did not leave a comment.

WILLIAM F.
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Tire on vehie had a screw which had caused low tire pressure light to be on. The shop quit working on a truck and plugged tire so I could get on my way.

Kimberly S.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

Ryan M.
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Customer did not leave a comment.

Kevin P.
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Customer did not leave a comment.

rufus G.
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My husband is a 34 year veteran .He had back surgery.we had to beg them for help with the car to get. It on the Auto transport.Rudest business owner we have ever dealt with.

Diane A.
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Customer did not leave a comment.

Terri L.
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Customer did not leave a comment.

Robin H.
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They were extremely helpful, knowledgeable and friendly.

Kyle S.
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It's a car maintenance yard. I wouldn't say it was "clean".... But they were fantastic!

Brandon R.
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Customer did not leave a comment.

David C.
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Everything in great working order. Easy to rent.

Joe R.
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Nothing, all good as is . By far the best U-haul dealer in Sussex county. Highly recommended them. , Joe

Steven H.
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Customer did not leave a comment.

James V.
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Great staff, very helpful. Go out their way to assist. Best U Haul rental in Delaware.

Dennis W.
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The vehicle was old. It began to smoke at one point during the drive, but then stopped. That can not be a good sign. The brakes made a weird hissing sound. Vehicle may need some maintenance. Over 160,000 miles...

Tanya T.
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N/a

Teresa T.
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The app is horrible. I was charged for gas after i put the right amount back in. Has problems dropping off with app. Customer service was horrible and ignorant.

peter B.
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Nothing. Was fine

Velvet T.
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Customer did not leave a comment.

Dan G.
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Staff was very welcoming and helpful. U-Haul, we need more car carriers in Sussex County!

Dan U.
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They never answered their phone or returned a call. Tried several times over several weeks Not good business. Very unsettling. Had to go to alternate location for pre inspection. tried to change location but system would not allow. Why provide a number if you can't answer your phone .

John M.
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Customer did not leave a comment.

Baylie F.
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Customer did not leave a comment.

Everett M.
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very prompt, courteous, and knowledgeable service. Will highly recommend and will be using their services again.

James V.
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First class operation at Downs Automotive. Very well organized and helpful. best U Haul Rental on the Delmarva coast.

Don G.
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Nothing

graham K.
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Provide more information for trailer rental. I had to obtain a new hitch ball and 7 to 4 way adapter for the lights. The information was there when I looked closely but would have been good to know at booking.

WALTER H.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

Alton S.
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SUPER GREAT EXPERIENCE!

Alton S.
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Downs automotive was inviting and a very clean location. I would definitely recommend this location.

Jay S.
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Pickup location was adequate and the people were helpful. Dealing with the central 800 number was an all-day ordeal. It shows me that the Uhaul employees are not equipped by management with the tools (logistical and mapping software) needed to properly serve customer needs. Overall horrible experience.

Nathan S.
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Customer did not leave a comment.

Neil L.
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Customer did not leave a comment.

Robert B.
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Fast, friendly service, worked on my truck's trailer wiring at no extra charge. Great people to work with!

PRADISTRA P.
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Great open spaces. Very easy to drop off truck/ trailer.

Eric B.
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Customer did not leave a comment.

PRADISTRA P.
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Customer did not leave a comment.

Tina S.
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THE STAFF WAS GREAT, AND TOOK CARE OF US. I WOULD USE THIS LOCATION AGAIN. THANK YOU!!

Christopher L.
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Nothing needed to improve this place, everyone was helpful, friendly and very efficient. Thanks for a painless experience.

James V.
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Fantastic customer service. very knowledgeable. Checked in on us to see if we were okay. Asked us if there was anything they could do to help us just call them.

James V.
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Will be a repeat customer. Great service, very polite and courteous.

Michael P.
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Customer did not leave a comment.

Richard G.
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Customer did not leave a comment.

Judith W.
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Customer did not leave a comment.

michael P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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