Customer Reviews for Downtown Self Storage
(U-Haul Neighborhood Dealer)

274 reviews

1304 NW Johnson St   Portland, OR 97209
(Business Hour Returns Only - All After Hour Night Drops Have to Complete Se)

(503) 208-7227

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: 10:30 am - 3:30 pm

Services at this Location:

Contact Us

(503) 208-7227

1304 NW Johnson St
Portland, OR 97209
(Business Hour Returns Only - All After Hour Night Drops Have to Complete Se)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: 10:30 am - 3:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kristy R. 
Rating:
4.0

The man who helped us was friendly and professional

Richard M. 
Rating:
3.0

The check-in was OK, even though they made me duplicate some of the information I had already uploaded. The problem came during drop-off - they said they would handle, but the proceeded to charge me for gas fill up (1.5 gallons, even after I put in 4 before for only a 32 mile trip?!) and charged for being late (I was early but they did not process the vehicle for 15 minutes).

PER JOHAN E. 
Rating:
5.0

Customer did not leave a comment.

Setevan D. 
Rating:
5.0

The whole experience was perfect!

Thomas W. 
Rating:
4.0

I would love to have had free parking to use during the duration of my rental instead of having to pay for on street parking.

Erin M. 
Rating:
5.0

Jessie was great!!! We showed up a little too early and he went above and beyond to take care of us. Very professional and really friendly. Made renting the uhaul super easy and a great experience. Definitely recommend this location!

Helena R. 
Rating:
5.0

Retain your current employees - they are nice, efficient people.

toby S. 
Rating:
5.0

Great customer service and pleasant experience. Thanks again

Kellie M. 
Rating:
5.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

Customer did not leave a comment.

LAUREN A. 
Rating:
3.0

1. Van was almost brand new, so it was in very good condition. It had not been washed in a while, so it was quite dirty. 2. Manager insisted that Collision Damage Waiver was required, not optional, and gave me contact information for area manager with whom to take it up. If true that CDW is required, then advertise that way. If not, educate your staff.

PHILIP W. 
Rating:
4.0

They didn't have the blankets I ordered. It should not be possible to order things from a location that they do not carry.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

TERRY RAY K. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE GRACE P. 
Rating:
5.0

The guys had a hell of a time with the computer when we came but they were really nice and courteous. Everything else was great!

MELANIE J. 
Rating:
4.0

Customer did not leave a comment.

Lionel R. 
Rating:
5.0

Easy to book on line, employee that helped me was great, very easy to rent from and may moving in a city less stressful

Tawnia H. 
Rating:
5.0

Customer did not leave a comment.

Said S. 
Rating:
1.0

I filed a complaint about location with UHaul. I will never use this location again and am actively letting as many people in Portland know not to use this location.

Zachary M. 
Rating:
5.0

Great experience all around!

Jason R. 
Rating:
5.0

Very helpful and friendly staff!

Bianca C. 
Rating:
1.0

The employee at the location did not know how to issue the rental that we reserved. We had to wait for almost 45 minutes. When we returned the vehicle the employee apparently did not know how to close out the rental and charge the card they had on file. Today we received an email telling us to pay a balance for this rental or we would be sent to collections. I sat on hold with you "customer service" for over an hour without anyone picking up. This whole experience is unacceptable. Especially conisdering the dozens of times I have rented from you over the past few years. After this week, we will no longer be using your service. I don't ever assume we will have a response since your "customer service" regarding this situation has been so poor. Goodbye.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Victor Q. 
Rating:
2.0

Van inside the cab was dirty and looked like it was not cleaned in a while. There was a used mask sitting on the dashboard. Yuk. We used our own wipes to clean the inside. Someone needs to clean these vans with the virus around us.

Dennis S. 
Rating:
3.0

Customer did not leave a comment.

cynthia C. 
Rating:
5.0

Customer did not leave a comment.

holly O. 
Rating:
1.0

Pick-up took quite a bit longer than anticipated as neither employee seemed to have ever worked at this location before, and were almost completely unfamiliar with locks, computer log-in, etc. Both were very friendly and accommodating, but this level of mismanagement is unacceptable, and in future I'll take my business elsewhere.

NATHANAEL L. 
Rating:
5.0

Wonderful customer service start to finish. I called this location because of their great reviews and I wanted to speak to a person instead of reserving my truck online. Both on the phone and face to face these guys are the best. They take great care of their customers and as a result we had a stress free experience. I will keep coming back, thanks guys!

Shelly M. 
Rating:
5.0

Very pleased with how quick and easy it was to rent a van for moving. It helped with the overall move! Thank you!

Joanna M. 
Rating:
5.0

Customer did not leave a comment.

Kaung Lin T. 
Rating:
5.0

Everyone in the office was so nice and super helpful, best customer service I have ever experieinced.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Elise S. 
Rating:
5.0

the location was fine; however when I tried to pick up the van with my mobile phone, the u-haul website was down and I had to go inside to rent the truck.

mark B. 
Rating:
5.0

Great friendly customer service. The truck was ready to go. I checked in online and that made the whole check-in process faster. I will rent from them again.

Shelley S. 
Rating:
5.0

Jeremy's staff were professional, friendly and a pleasure to deal with. I also noticed they had fantastic relationships with the folks using the storage facility which, to me, indicated a very well-run facility. I will use this location from now on for my further rental and storage needs. Allen Roberts

Allen R. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Excellent customer service. Van was clean and easy to operate. Great experience.

Sherri P. 
Rating:
5.0

Customer did not leave a comment.

CHRIS S. 
Rating:
5.0

Excellent customer service, easiest U Haul rental experience I've had.

Jennifer B. 
Rating:
5.0

Jesse was helpful and friendly and made the process very easy. The van we rented was in great condition and the whole experience could not have gone more smoothly. Thank you!

Jillian M. 
Rating:
2.0

be more accommodating.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

Lauren H. 
Rating:
5.0

I had ordered moving blankets and they weren't in the vehicle, which I picked up before the office open using the online system. I made do with beach towels but it was a little frustrating. Also, for the self-service system, while the email shows that you need extra info (passport/friend/family/employer/etc), the how-to video does not, and nowhere is there an explanation of why one is supposed to bring all that with you.It makes sense once you're in the app, but it still seems weird and I'm guessing some people won't be able to pick up their vehicles

Elizabeth H. 
Rating:
5.0

Amazing experience! Especially appreciative of the support and cleaning during the COVID pandemic.

Alejandro C. 
Rating:
5.0

Customer did not leave a comment.

Fernanda A. 
Rating:
4.0

It all went well. Rental a hand truck was easy.

Thomas G. 
Rating:
5.0

Great experience over all. Thank you!

vick D. 
Rating:
5.0

Customer did not leave a comment.

Brett Q. 
Rating:
3.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Two guys at the front desk were incredibly, nice helpful and pleasantly personable. Good experience all around.

Peter R. 
Rating:
5.0

Van dash said it was due for an oil change.

Gerald M. 
Rating:
5.0

They were fantastic, fast, and friendly! I would definitely go back!

Mariano T. 
Rating:
5.0

The team is always very helpful and makes the experience a breeze! This is so helpful when dealing with the stress of a move ??

Corrin O. 
Rating:
5.0

Nothing. Excellent people and good van.

john M. 
Rating:
5.0

Customer did not leave a comment.

Jon G. 
Rating:
5.0

On-site availability of the U-Haul van to the storage unit made the process SO much easier! Love Downtown Self Storage on Johnson in Portland!

Susan W. 
Rating:
5.0

Van wasn't very clean in or out. Other than that all was good, especially agents

Lynn G. 
Rating:
5.0

Dirty exterior

Cynthia T. 
Rating:
5.0

Everything went smoothly and it was an easy process.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Tan L. 
Rating:
1.0

Customer did not leave a comment.

Jason G. 
Rating:
4.0

Didn't love the way the truck's steering felt, but maybe that's all cargo vans. Overall worked really well. I'm glad they could be flexible with my return time and were very easy to communicate with. Great service, ok truck driving experience :).

Robin C. 
Rating:
5.0

Staff at this location is great!

Mike J. 
Rating:
5.0

Customer did not leave a comment.

yuk yin L. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Kristopher J. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

because the van was parked under a tree, the windlows and windshield were all covered with grunge from the tree's flowers.

WES M. 
Rating:
5.0

Customer did not leave a comment.

Waleeska K. 
Rating:
5.0

Nothing needs improvement! Thank you!

Ellen P. 
Rating:
5.0

Customer did not leave a comment.

Jordan J. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Nothing, great service.

steven W. 
Rating:
5.0

The online process was not helpful. Who was helpful was the gentleman at the counter. He did excellent customer service. Got me on the road without waiting and processed my rental efficiently.

Gina M. 
Rating:
3.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Chaochen W. 
Rating:
5.0

Both of the people who helped me at Downtown Self Storage were incredibly helpful, and went above and beyond to make sure that I had everything I needed for my move. I would 100% recommend the location to anyone looking to rent a U-Haul.

Janine P. 
Rating:
4.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

DSS rented on day&at time needed. Van was clean, drove well, & handled the load. Downtown Self Storage are always helpful&reserved van for me. Thanks guys!

Laura T. 
Rating:
5.0

Customer did not leave a comment.

paul D. 
Rating:
5.0

Great service. Easy pick-up and return.

Chaojie W. 
Rating:
4.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

Clerk was wonderful too. Thank you

Natoscia S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
5.0

Great experience! In and out quickly, super efficient, friendly and helpful staff. I've already recommended this location to a friend.

Jenny S. 
Rating:
5.0

Great customer service!

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Shirley H. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
3.0

Don't try to scam me on gas. The truck was parked a few blocks from the location and I was in a hurry, so I wasn't able to report it before using it, but it was marked on paper as being at 3/8 of a tank but when I got to it, it was below 1/4. I ended up having to put $15 of gas in the tank to get it above 1/4 tank after my 2 mile move. That's effectively less than half a mile per gallon, which is utterly ridiculous for a 10' truck.

Tyler B. 
Rating:
5.0

Thanks!

Niscelle W. 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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