Customer Reviews for Downtown Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Downtown Self Storage

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Peter R. on

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Two guys at the front desk were incredibly, nice helpful and pleasantly personable. Good experience all around.

Gerald M. on

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Van dash said it was due for an oil change.

Mariano T. on

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They were fantastic, fast, and friendly! I would definitely go back!

Corrin O. on

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The team is always very helpful and makes the experience a breeze! This is so helpful when dealing with the stress of a move ??

john M. on

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Nothing. Excellent people and good van.

Jon G. on

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Susan W. on

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On-site availability of the U-Haul van to the storage unit made the process SO much easier! Love Downtown Self Storage on Johnson in Portland!

Lynn G. on

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Van wasn’t very clean in or out. Other than that all was good, especially agents

Cynthia T. on

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Dirty exterior

Richard C. on

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Everything went smoothly and it was an easy process.

Tan L. on

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Jason G. on

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Robin C. on

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Didn’t love the way the truck’s steering felt, but maybe that’s all cargo vans. Overall worked really well. I’m glad they could be flexible with my return time and were very easy to communicate with. Great service, ok truck driving experience :).

Mike J. on

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Staff at this location is great!

yuk yin L. on

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Thomas T. on

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Kristopher J. on

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Thomas W. on

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WES M. on

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because the van was parked under a tree, the windlows and windshield were all covered with grunge from the tree's flowers.

Waleeska K. on

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Ellen P. on

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Nothing needs improvement! Thank you!

Jordan J. on

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Kevin K. on

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David C. on

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Keith M. on

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steven W. on

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Nothing, great service.

Gina M. on

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The online process was not helpful. Who was helpful was the gentleman at the counter. He did excellent customer service. Got me on the road without waiting and processed my rental efficiently.

Jason K. on

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Chaochen W. on

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Janine P. on

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Both of the people who helped me at Downtown Self Storage were incredibly helpful, and went above and beyond to make sure that I had everything I needed for my move. I would 100% recommend the location to anyone looking to rent a U-Haul.

Jason K. on

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Richard W. on

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Anthony M. on

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JOSHUA H. on

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Laura T. on

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DSS rented on day&at time needed. Van was clean, drove well, & handled the load. Downtown Self Storage are always helpful&reserved van for me. Thanks guys!

paul D. on

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Chaojie W. on

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Great service. Easy pick-up and return.

Angela J. on

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Natoscia S. on

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Clerk was wonderful too. Thank you

Elizabeth J. on

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Jenny S. on

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Great experience! In and out quickly, super efficient, friendly and helpful staff. I've already recommended this location to a friend.

Rachel S. on

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Great customer service!

Shirley H. on

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Steven B. on

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Robert I. on

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Tyler B. on

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Don't try to scam me on gas. The truck was parked a few blocks from the location and I was in a hurry, so I wasn't able to report it before using it, but it was marked on paper as being at 3/8 of a tank but when I got to it, it was below 1/4. I ended up having to put $15 of gas in the tank to get it above 1/4 tank after my 2 mile move. That's effectively less than half a mile per gallon, which is utterly ridiculous for a 10' truck.

Niscelle W. on

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Thanks!

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Ruth B. on

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:)

Mike S. on

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increase the availability (inventory) of the 9 ft vans. This location is in the midst of high density apartments and condos.

rick D. on

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Beth L. on

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So easy to pick up and drop off. Staff were super friendly and made my move as stress free as possibly!

Kayla C. on

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Melanie W. on

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So easy and not time consuming. Staff were really friendly and helpful, not the U-Haul of past where I dreaded having to go through the rental process. Seriously made my move, dare I say almost pleasant?!

rick D. on

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Sujay N. on

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TODD E. on

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The gentleman that assisted me was very efficient, friendly and professional

dennis H. on

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Exceptional service. First place I’’ll go back to if I rent another vehicle

James J. on

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The best UHual location in PDX. Very friendly knowledgeable staff. the facility is always spotless and extremely well organized.

David R. on

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Todd L. on

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Great people. Friendly & helpful.

Scott B. on

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rick D. on

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D Len T. on

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Erica M. on

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leary V. on

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Zachary K. on

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Not only did I receive a vehicle that needed to be serviced, I have been incorrectly charged by a couple hundred dollars. I was given a contract that stated my price, online AND in person (hard copy). I submitted this budget for my job only to find out that the final bill was about $300 more. I was not only on the phone with corporate multiple times, I was given different information on each occasion. The return took over 2 hours because of billing issues that still need to be sorted out. When I asked for the number for accounting or billing issues, they said they did not know and gave me 1-800-gouhaul. Incredible. The owners at the Johnson location were nice and helpful but not actually able to help. They were just as confused and frustrated as I was.

Rolland M. on

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Angela T. on

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Kraig R. on

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Adam S. on

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The guys there were great!

Kurt S. on

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I was over charged

Roger H. on

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Alex W. on

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Walk through any damage currently on the vehicle with customer instead of just having us sign the paper. The bumper was beat in, the mirror was cracked, and the back light fixture was damaged prior to me using the vehicle. It would be nice to have a walk through to make sure we both know what is currently damaged so I don't get charged with extra for something that wasn't my fault.

Roger H. on

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ROBERT S. on

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Ashton V. on

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Sean B. on

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Login and checkout time was longer then expected.

Loren S. on

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They were friendly, professional and expedient.

Dirk W. on

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The van should be clean and wiped down inside. There is a car wash at 1613 NW Kearney five blocks from this location, $3 wash couldn't hurt. Please allow to pay in cash even with credit card deposit. Nine foot van got 6.3 mpg seemed low since I wasn't moving much weight and used the freeway. Very friendly and helpful staff.

Scot C. on

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Robert P. on

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Lower your prices.

DENIS G. on

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I filled up the gas and was still charged the 4.50 fee. I also didn't want the insurance but I noticed that it was added on the invoice.

Erica S. on

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Jeremy was professional, courteous and efficient as well as friendly. Pick up and drop off was super convenient and easy. On-line check in made the whole process simple and fast.

Georgia K. on

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First of all, I originally had a reservation at this location, but was called the day before by a uhaul representative and told to go to a location close by instead, which was further from my home. First of all the, the vehicle number supplied during self check-in was off by a digit. (Either that, or the vehicle assigned to me was not present at the location.) It was probably entered wrong. Second, my drivers license was rejected during self check-in because I have a change-of-address sticker. I was made to retake my photo and driver's license photo 3 times, I even removed my change-of-address sticker. Representative Shawntai, the rep I was chatting with throughout the photo and driverse license approval process, had me hold over and over again. Finally, they told me I could not complete the self check in process, and that I would need to call uhaul. They gave me no other information, just "call uhaul". I called uhaul. I chose option 3 for customer service. The person I talked to did not know anything about self check-in. They forwarded me to "someone who could help me", but I was simply sent back to the main menu. All of this took 50 minutes of standing in the cold while my moving plans were derailed. Someone from uhaul then called me and helped me change my reservation BACK to the original location I had chosen so I walked back there and finally picked up my van well over an hour later than I wanted to. I have screen shots and emails to support this whole frustrating story. Please get in touch with me.

Brad S. on

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Karen S. on

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Su K. on

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Shirley A. on

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Went out of their way at the last minute to find and go to another location to get me what I needed. Thank you.

Kate N. on

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Denise A. on

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April S. on

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adele N. on

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Connor J. on

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Parking lot is too small. Hard to get rental vans out and park them when done.

Connor L. on

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Super friendly and helpful staff, would use this location again.

Michael O. on

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Customer did not leave a comment.

Anne H. on

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The location is fine, people there are friendly and helpful. The van was clean, but the oil needed to be changed and the van displayed a warning about it continuously. They said they reported it to u-haul and were still waiting for someone to show up to maintain the van.

Todd L. on

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Felt very nickel and dimed at the end. Will choose a better location next time.

Shea N. on

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appreciated the service! thank you!

Jennifer A. on

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When I arrived to this location, it was very disorganized in handling customers.