Customer Reviews for Downtown Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Downtown Self Storage

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Susan W. on

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On-site availability of the U-Haul van to the storage unit made the process SO much easier! Love Downtown Self Storage on Johnson in Portland!

Lynn G. on

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Van wasn’t very clean in or out. Other than that all was good, especially agents

Cynthia T. on

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Dirty exterior

Richard C. on

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Everything went smoothly and it was an easy process.

Tan L. on

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Jason G. on

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Robin C. on

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Didn’t love the way the truck’s steering felt, but maybe that’s all cargo vans. Overall worked really well. I’m glad they could be flexible with my return time and were very easy to communicate with. Great service, ok truck driving experience :).

Mike J. on

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Staff at this location is great!

yuk yin L. on

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Thomas T. on

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Kristopher J. on

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Thomas W. on

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WES M. on

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because the van was parked under a tree, the windlows and windshield were all covered with grunge from the tree's flowers.

Waleeska K. on

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Ellen P. on

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Nothing needs improvement! Thank you!

Jordan J. on

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Kevin K. on

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David C. on

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Keith M. on

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steven W. on

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Nothing, great service.

Gina M. on

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The online process was not helpful. Who was helpful was the gentleman at the counter. He did excellent customer service. Got me on the road without waiting and processed my rental efficiently.

Jason K. on

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Chaochen W. on

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Janine P. on

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Both of the people who helped me at Downtown Self Storage were incredibly helpful, and went above and beyond to make sure that I had everything I needed for my move. I would 100% recommend the location to anyone looking to rent a U-Haul.

Jason K. on

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Richard W. on

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Anthony M. on

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JOSHUA H. on

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Laura T. on

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DSS rented on day&at time needed. Van was clean, drove well, & handled the load. Downtown Self Storage are always helpful&reserved van for me. Thanks guys!

paul D. on

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Chaojie W. on

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Great service. Easy pick-up and return.

Angela J. on

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Natoscia S. on

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Clerk was wonderful too. Thank you

Elizabeth J. on

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