When I rented the vehicle, the gas had been siphoned out of the tank and the gas cap have been removed and they told me to use it anyway and I added gas but then I was charged for more gas because the gas had evaporated. I was told I would be reimbursed for the $20 in petrol that I had purchased, but I was charged so I have to work that out.
ROBERT R
Downtown Self Storage-Johnson St
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97209
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I felt the entire transaction went smoothly. I personally can’t think of any aspect that could be improved. Great job!
Remi NThe facility staff was helpful and friendly.
Michael UVery friendly staff!
Jeff FThe only confusing part was the gasoline - we were given the truck with a 1/12 tank of gas and told we needed to bring it back with somewhere between 1/4-1/2 tank and would be refunded any extra gas we didn't use. It looks like we were only refunded the difference between 1/12 and 1/4 tank. It's not a huge deal, but given gas prices that was an extra $15-20 or so of gas. I would just clarify with this location the gas policies given it was a bit unclear. Otherwise everything was great!
Katherine W