The truck was OK, but the transmission was flakey - hard to get into Park and different gears. Also, suspension was very soft.
Douglas Yoon
Customer Reviews for Drakes Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It has been a very long time since we had such a positive consumer experience.
Robert Whitehursta very minor thing: clarify the numbers on the key correspond to the numbers above the cab on the truck itself.
MARK ZGODAPoor experience. I reserved 20 ft truck, two-wheel utility hand cart, and furniture pads. The truck was there but not the other items. Gentlemen at counter didn't seem to know what he had and what he didn't have in in the shop. I had to go to another u-haul rental for my missing items. Not how i ought to be spending my time on a loading and moving day.
Stephen WereszynskiStaff was friendly and knowledgeable
DAMIEN LEBLANCthe truck definitely needed a ramp that was not provided, I would not rent another truck without a ramp
James StickelTammy was very friendly and was able to accomodate our needs and expedited our request. I would definitely rent from them again.
david kaplanStaff was professional,courteous and helpful
Ian SilberDrakes had it nailed. Had the key code ready before I called and the truck was easily accessible and ready to go without any issues. Would certainly rent again from them.
Scott Rappleyea2nd time using this location in a month and again their service was friendly and seemless.
Kimberly SeibAmazing experience! Highly recommend
Brittany MartinezRojas