Customer Reviews for Dream Linen and Beyond
(U-Haul Neighborhood Dealer)

Rating:

1.0

This was a terrible experience. I have used U-Haul a handful of times before with no complaints. This time, I first arrived at the location that I made the reservation for and the clerk told me they didn't have my vehicle there and I had to drive 10 minutes to a different location. When I arrived to the second location, the clerk was having a personal phone conversation and screaming the entire time he was "helping" me. When I arrived at the vehicle, it was filled with trash and bags of clothes that were not mine. There were no other vehicles for me to use. When I returned the vehicle, the same clerk was once again on personal phone calls and couldn't be bothered with me as a customer and didn't allow me the opportunity to share my experience. I will never use this location and frankly feel that I deserve a discount from the poor service quality.

Rating:

1.0

Poor customer service and the vehicle was filthy. The agent at this location was very disrespectful, aggressive and irate. He even went as far as adding extra charges and days onto the bill that I did not authorize. This location is a poor representation of the company and I don’t even know how they still have a contract with uhaul.

Rating:

2.0

The van we rented was filthy and full of garbage behind the seats. The driver side mirror was cracked making it hard to see. The back was also messy with blankets strewn about and garbage. The laughable part is there’s apparently a $25 cleaning fee attached to the rental. Clearly that money just gets pocketed without actually cleaning. I already put in a complaint that I won’t be paying that.

Rating:

1.0

Give me my rental equipment such as the hand truck and furniture pads that I paid for and was in my order when I requested for them

Rating:

1.0

The person was on the phone most of the time on a personal call. After he got off the phone he was reading mail as if my business was not important.

Rating:

5.0

Love there service

Rating:

1.0

overcharged, poor customer service

Rating:

3.0

The van was saying oil change and the van was close to E

Rating:

2.0

Missing my moving blanket and didn’t have any in stock to give me ended up having stop mid move to go to a different location for blankets

Rating:

1.0

The driver side mirror was cracked so it was not able to be seen out of. I was charged 4x more then I was estimated, and when I called to ask about it NOONE called me back or anything. In fact NOONE even spoke to me when I arrived . They took my photo license and gave me a key. I demand a refund for extra charges

Rating:

2.0

Side mirror was damaged so it's hard to drive confidently, bad odor. Generally vehicles at this location not in good condition. Had to switch trucks because someone had peed inside the first one assigned to me

Rating:

1.0

Please refund at minimum $100, a full refund would be better. I attempted to rent a van for 3 hours. I wound up with a 10’ truck. The “representative” at the location was surly and short with me, despite running an empty store. Being charged for gas and mileage is already absurd, but to be charged for gas on a larger and less fuel efficient vehicle than I requested is preposterous. An additional charge was added to my bill for insurance that I did not select when I made my original reservation, but was added when I was forced to pivot to a 10’ truck at the pick up location. Please rectify or this will be my last u-haul experience.

Rating:

5.0

Great service

Rating:

1.0

I had a reservation for 10AM. The app said that I would have access to my vehicle even though the store was closed at that time. When I arrived I checked in to the app and it said there were no vehicles for me.in about 30 minutes I saw someone walk in and open the building. I followed and he tried to help me three times but was apparently unfamiliar with the rental system. He tried to call his boss a few times and there was no answer. After about another half hour a man walked in and he dropped the key on no lap. I was meant to fend for myself trying to find which truck was mine. Tries a few and found my truck. I needed it for about two hours, drove it about 5 miles dropped it off by some piping the key on his desk and walking away. Now I have a bill that is for two days. I want my money back and I think you should seriously reconsider who you do business with.

Rating:

1.0

They submitted an inaccurate bill that said that i kept the van for an extra day and left less gas in the tank than i started with rather than more. Also the drivers side mirrors were cracked and barely usable.

Rating:

4.0

Pretty good experience.

Rating:

3.0

I turned in rental at 12:40 PM. Clerk didn’t check in my rental vehicle, just saying”it’s okay boss”. I asked for a confirmation or any type of receipt showing the rental was turned in. I gave him the mileage and fuel level. He took my word, but again didn’t give any confirmation the vehicle was turned in. I took video of the truck. On the turn in location, the area is economically challenged or as my son says “sketchy”. No designated parking area for rentals, they are just parked wherever a space can be found on the street. Thanks.

Rating:

1.0

Vehicle smelled unclean (like human feces), steering column was damaged due to attempted theft, radio was vandalized, horn did not work, air bag maintenance alert. I did not feel safe operating the vehicle.

Rating:

3.0

Don’t nickel and dime customers

Rating:

5.0

Thank you all for your support when requesting a extra day or two ☺

Rating:

1.0

HORRIFIC EXPERIENCE AND I HATE THIS COMPANY NOW

Rating:

1.0

HORRIBLE AND WILL NEVER USE UHAUL AGAIN

Rating:

3.0

Vehicle needs to be clean. There was trash in the truck. The horn didn’t work. I was also charged for 30 miles for fuel when I drove less than 5 miles. I plan to complain on Monday when the office opens.

Rating:

2.0

Not enough parking spots, no outdoor dropbox for keys. Not actually a 24/7 drop off location

Rating:

3.0

The process was great, it was very easy to rent the Uhaul. But the van was not great - there was trash in the back, it smelled bad, and there was 3/8th of a tank of gas despite the location telling me it was half full. I also had some trouble starting it once. In all though, it was well worth those hurdles, the van worked perfectly for moving a couch.

Rating:

5.0

Pickup was very easy when you do it through the app/website! Returning the truck after the location was closed was a bit confusing but you can put the key in the key drop right at the front of the store. Only complaint is that I received the truck with 1/8 of gas and had to immediately fuel up.

Rating:

3.0

Clean the bed of truck

Rating:

5.0

Great service

Rating:

1.0

I reserved my uhaul days prior, upon me picking the cargo van up at my pickup time which was 4:30pm the person who does uhaul wasn’t there so I was told to come back in 30 minutes. I sat outside for 30 minutes thinking once I went back in I would get the keys no that wasn’t the case, I was then told the system was down which I had to wait an additional 25 minutes. I finally received the keys around 5:20pm which pushed my time back getting my furniture unloading it and returning my uhaul. Once I returned back to the store to drop the uhaul off which was around 7:52pm after the scheduled return time, which was 7:30pm so now I’m late returning the van which isnt my fault it’s the store and uhaul because the system was down and the guy wasn’t there at my pick up time. Returning the truck was even worst experience because the app kept crashing and or closing on me so I couldn’t and then I had no idea where to drop the truck keys off bc there was no visible uhaul key box….. I will never ever use this location again

Rating:

2.0

The U-Haul had 10% gas in it, it smelled like cigs, and the right mirror was broken so I couldn’t see anything on that side. Pickup and drop off was easy through the app

Rating:

4.0

The gentleman at the the drop off location was fast and friendly and explained everything so I knew why I was being charged so much. I would definitely use this location if I ever use U Haul again.

Rating:

5.0

Very nice people

Rating:

1.0

This location is horrible. To be honest, I don’t blame those useless scumbags. I blame you U-Haul for being so ignorant of the people you sell your franchise to or whatever. This business made me and my friend feel like shit. They are horrible people and are super super rude. You guys should seriously consider who you allow to own your trucks, because from the service I received at this center I definitely want nothing to do with U-Haul anymore. From the moment we walked into the store to the moment we walked out, the Arab guy berated us, shut us up and after we left he tried to charge extra on our account . We had to alert the bank. Fuck him and honestly, this is a fuck you to U-Haul too. To hell with you all and your business. Employing scams and scums

Rating:

1.0

I was charged totally wrong

Rating:

1.0

More organized system, need honest employees

Rating:

2.0

I had to clear a considerable amount of snow/ice off of the front of the vehicle and there was no windshield washer fluid.

Rating:

5.0

Very hopefully

Rating:

1.0

I had added a dolly to my order and it was not included nor did they have one in any of their trucks. There was also a 1/4 tank in the van when I drove it, approximately 9 miles and they claimed it was at 3/8 just to charge me an additional $16 for fuel. Would not recommend this location for anyone looking for reliability.

Rating:

2.0

They didn’t check the gas originally and almost charged me $70+ dollars. Thank god I took a picture before pulling off or I would have been out of luck.

Rating:

1.0

Employees nasty attitude!!!

Rating:

2.0

While we were grateful to be able to get a much-needed U-Haul for this location and it served our needs well, I would not choose to return to this location if I had another option. The location is rather sketchy and I would not recommend attempting to complete a self-return after dark. The vehicles are literally just parked all along the street on the curbs as there is no official parking area for them. There was no signage in the Dreams furniture store to indicate it was an official U-Haul pickup location. You have to go to the back of the store and hope the person there would help you. The man we dealt with was helping other customers and barely spoke to us while he multitasked helping them and finalizing the online paperwork for us to pick up the vehicle. The brake lights and rear turn signal lights on the van we rented did not work, which is extremely dangerous. I could not report this issue in the app when I completed the self return because of a bug in the app which prevented me from completing the return process unless I said there were no issues with the vehicle.

Rating:

1.0

We did not receive the equipment we rented and have received no response to our request for a refund.

Rating:

5.0

I returned the truck when this location was not open.

Rating:

2.0

A very sketchy place. You go inside grab, they just give you your keys and you just return them. No documents, no receipts, no nothing.

Rating:

3.0

Change the sign on the van to read “at least $60 per day” that would be a bit more accurate.

Rating:

1.0

Charged me extra and never told me. That was very dishonest and won't on their part.

Rating:

4.0

There was loose tobacco all over the interior of the cab. The gas amount did not match what it said on the app when I picked it up. Finding the parking brake release was difficult. But it was a very convenient location. Van ran smoothly. No issues there!!!

Rating:

3.0

N/A

Rating:

5.0

The whole experience was so easy. Took about 5 min to pick up my rental van and about 2 min to turn it back in.

Rating:

5.0

The staff was very friendly and easy to work with.

Rating:

1.0

Associate was not familiar enough with vehicles to discuss my needs. I paid for equipment that was not provided (dolly). I drove to furniture pick up location before figuring out it wasn’t in the truck, so was not able to move what i needed. Renting the truck was a complete waste of time and money. When I filled out my return information saying there were issues, I received a notification that someone would reach out to me before closing rental invoice. This did not happen- Instead I received a full invoice via email and this survey. Not only will I not use this location again, but I will not use Uhaul again.

Rating:

4.0

Thank you !

Rating:

2.0

The worker at Dream Furniture overcharged us by claiming I had not refueled the van and gave me a hard time when I came back in the store. He told me I needed to contact Uhaul customer service to resolve this issue, and when I asked for a phone number, he told me to "Google it." In the store, I contacted Uhaul customer service when he said he couldn't do anything about the issue, and they said they would give me a refund for $44.70, which is the incorrect charge of refueling. The representative at Dream Furniture should not have a job.

Rating:

1.0

They over charge , I was charged for two days when I only had the truck two hours and I only used 15 miles . I had a charge of $267.00 on my account.

Rating:

1.0

I have been charged 4x the quote, and returned the vehicle early.

Rating:

5.0

Good service

Rating:

1.0

They over charge. You can’t drop the equipment off anywhere but back to them. They forgot to give me my dollys and I had to go back for them. They will also try to double charge you. I will never recommend this place to anyone for a uhaual rental.

Rating:

1.0

Personal isn’t professional and needs customers service training.

Rating:

1.0

The straight up robbed me of $100. Trying to charge me $100 for gas when I drove less than 2 miles and I put $5 of gas into the tank. Plus they charged me for insurance & equipment I opted out of when booking. This is not the first time they did this to me and I am hearing the same story from a lot of other people. Worst Uhaul experience ever!

Rating:

1.0

There was trash in the uhaul, and I am being accused of damaging a truck despite it not being checked between customers. No one validated my identity or even asked my name. Very unprofessional and terrible experience.

Rating:

5.0

The best

Rating:

3.0

Please have the furniture dollies

Rating:

2.0

no one checked the car with me before I took it. Once I returned the car I was over charged. when I took it. I took a photo of the mileage. It was 553. suddenly I get the invoice and was shocked to see that you charged me more. I have the photos. If you want I will send it to you.

Rating:

1.0

Very unfriendly very unprofessional and very unamerican. Overcharged me. No drop box for keys. Should be investigated

Rating:

1.0

They never longed my uhaul back in on 11/3 they logged it in on 11/5 causing me to receive a $150+ charge. Now I have to prove I didn’t return the truck 2 days late because if the lack of dream furniture staff doing their job properly. In these times of unemployment it’s an extreme burden on my family to have more money taking from me when it is under false information and the burden falls on me to prove I was not in the wrong. Would never recommend uhaul or this location to anyone. I will never use this company again.

Rating:

3.0

there was no drop box for the keys. we were able to come back the net morning right when they opened to hand over the keys, but it was a bit confusing what to do. I tried to call uhaul to ask but there was a 30 min wait on hold and I wasn't wiling to do that after a very long day.

Rating:

5.0

Great staff

Rating:

5.0

The best

Rating:

1.0

Not in a safe area. Cargo vans are covered in graffiti. Customer support was rude and passive aggressive with me. Was overcharged for gas (charged $42 for 8 miles worth of driving). This was an abysmal experience at best.